I woke up this morning wondering what day it was. As the majority of us around the globe are in self isolation or quarantine, I am sure you wake up wondering the same thing. Wondering what day is it? Is there any new information available today? Are my parents alright? Are my friends holding up okay? Should I be working out? Should I get dressed? What can I do to help? … these are the questions I bombard myself with before I’ve even had my first cup of coffee. I try to distract myself by posting something funny on Facebook, or sending a upbeat song to my friends which usually snaps me out of it. Today, not so much. So I ventured out to my garden, the sun just beginning to shine, to check on my squirrel feeder. Yes, you read that correctly. I was complaining to my hubby that the squirrels were attacking the bird feeder, so he made me a squirrel feeder. I’m thinking of adding a bowl…
Back to the tale at hand. So there I was, in my robe checking on my squirrel feeder, when it came to me. We are living in crazy times. We are in uncharted territory. I’ve said it before and will keep on saying it, we can’t control the world around us, but we sure as hell can control our part in it.
“You are not stuck at home. You are safe at home.”. I came across this last week and it has stuck with me. We need to change our mind set folks. If your sitting at home wanting to help but not knowing how? Guess what? Sitting at home is the best way to help. It may not feel like it but it is. Staying at home keeps you healthy and in turn those in your household healthy and in turn all others healthier. As an added bonus, staying home makes you one less person our beloved doctors, nurses and all health care/front line workers need to worry about.
You can do your part by calling on your neighbours. Texting friends and loved ones. If you are in good health, drop off supplies or a little care package, leave it by the door and send a text/give a call “check your front door”. If out for a walk, say Hello to anyone you see. Social distancing means physical distancing – don’t be an ass to your fellow man. Turn off the news. Only watch when a leader or expert is on giving new information… except for Trump…please do not listen to him. Your local Food Bank offers online donations… trust me, the Food Bank can stretch a dollar further than you could imagine. Support local businesses by ordering online from them. Many offer etransfer and curb side pick up. Call your stylist to see if she has any hair products in stock to sell before venturing out to the drugstore for your shampoo.
It’s easy to feel helpless in these times. There is so much you can do. The best of which is to stay home. Plain and Simple. … and wash your hands.
The Holiday Season is in full swing. Macy’s has had it’s parade. Black Friday has come & gone. Many are nestled in their beds while visions of Cyber Monday deals dance in their heads. This year marks my 26th. year working in the customer service/sales/retail biz during the Holiday Season. I have heard, seen and smelled (yes, smelled) it all. …and every year I hear the same argument – to wish a Merry Christmas or a Happy Holidays. I remember a time I worked for a company who sent a corporate memo stating that under no circumstance were we to wish anyone “Merry Christmas”, we were instructed to wish our customers “Happy Holidays”. As you all know, I am not a “yes man”, so I continued to wish customers a Merry Christmas, much to my boss’s dismay. She was quite worried I may offend someone, and then they would call head office and she would lose her job. I reassured her that if the customer was wearing a Yamaka, I would not wish them a Merry Christmas. I then had to explain what a Yamaka was …between that and the memo, I knew it was time to leave. Back to the tale at hand. The point I was trying to make to my boss, and am trying to convey today is this – paying attention and being kind are key in the biz of customer service, and in life for that matter. For instance, I have a woman who comes in every November to purchase her Christmas gifts for her kids and grandkids before she heads to Florida. Her purchase is quite large and usually fills 3 – 5 bags. I take them to her car for her. Every year. It is actually the reason she comes back to our shop. The first time she came in, 5 years ago, she had a cane. She was recovering from knee replacement surgery. She told me she always remembered me because I did not ask if I could help her with her bags, I told her I was going to help her, no questions asked. She told me I reminded her of what customer service used to be.
Over the past weeks I have been listening to people complain that Merry Christmas isn’t wished enough. I have seen posts on Facebook cheering shops that are writing Merry Christmas instead of Happy Holidays on their shop windows. I have also seen posts of people stating they will not shop anywhere that says Merry Christmas instead of Happy Holidays. Everyone is so busy being politically correct or trying to look and sound important that they have all forgotten one key point. It doesn’t matter what you say, it matters how you behave. Listen, no amount of Merry Christmas or Happy Holidays wishes can or will make up for ignorance and neglect.
This December, instead of worrying what to say, how about worrying about how to act.
- When you are at the mall and you see the Salvation Army band playing, don’t hide behind the plants and try to scurry past, holding on to your nickels and dimes – walk over to them, take a moment to listen, and let go of some of your nickels and dimes.
- Whenever you can, as you are paying for your purchases and are asked if you want to make a donation to a local charity, do it. … if you can spend $100.00 at the liquor store, you can add a dollar or two to your total. Just sayin’.
- Donate to your local toy drives. Every child deserves a toy on Christmas. Every child can’t wait to tell their friends and classmates what was under the tree Christmas morning.
- All business owners – this gem is for you. Give your customers a little treat, be it a sample or a coupon for their next purchase. At our shop, the Starburst candy dish at the front cash is always full and samples are waiting to be sampled. We offer free travel size products for any purchase over $60.00. Our customers and clients are giving us their business, they deserve a thank you.
- Donate to your local food bank. Every grocery store takes non perishable food donations and monetary donations. Everyone deserves food in their cupboards and on their table. Whether you are Christian, Muslim or Jewish – a parent wants to be able to feed their child, and sometimes we all need a helping hand.
- Shovel your neighbour’s walkway. It’s a lovely surprise for them.
- Hold the door – enough said.
- When standing in line and you notice the person behind you has less purchases than you do, let them go ahead of you.
- Remember those who have lost loved ones and give them a call, or send them a card. There is no better feeling than the feeling that someone is thinking of you.
Actions speak louder than words. Plain and simple.