communication, lifestyle, parenting, Sunday Confessions, Women

Sunday Confessions

 

Over the past weeks something has been occurring that has left me, well, a little perplexed. As you know, I have returned to the shoe store 4 days a week. I have been assigned to my old stomping grounds, the Ladies section. I found myself checking the calendar last week to assure myself that it was 2018. I felt like I had gone back in time. Why you ask? Well, it seems that the 1950’s mentality that the man has final say in how the money is spent and he decides what shoe or boot you should be wearing still exists. I shit you not. I have witnessed women telling me they loved the fit of the shoe, that it didn’t hurt their bunion and it was exactly what they were looking for only to have their significant other say “You chose that? Seriously?”. I have also been witness to a man telling his wife she was kidding herself to think the boot she was trying on looked good. I have lost count of the moments I watched the light fade from a woman’s eyes, her head bow down and heard her say “you’re right.”. Women that I know make their own money, women that are lawyers and doctors telling me that they have to get the “OK from the boss” before purchasing their shoes. Pardon my french, this is bullshit and it needs to stop.

What I am about to say may ruffle some feathers, of this I am sure. As women, we teach people how to treat us. Sure, it is a jerk move to belittle your wife. On the flip side Ladies, you let it happen. You have a voice. You have an opinion. You know what you like and don’t like. You know how to treat people and how you want to be treated. You know what is kind and what is not. It really is this simple. Both men and women need to call each other out on inappropriate behavior and comments. Trust me, I have seen women belittle their husband’s footwear choices as well…which is ridiculous if you stop and think about it. Unless you are a part of the psychic network, there is no way to know how a shoe feels and fits on someone else’s foot. I don’t care if it’s a loafer that has bunnies all over it, if the person likes it, it feels good on their foot and it brings a smile to their face, simply smile and let them buy the god damn shoe. Here’s a little go to list for you;

  • Do not tell anyone how the shoe on their foot feels. It makes no sense, you cannot possibly feel what it feels like on their foot and you sound like a fool.
  • Do not tell a women her ankles still look fat when she is trying on high heels
  • Do not tell your 40 year old wife her shoe choice reminds you of your Mother
  • Do not tell your husband he needs “old man shoes” to match his “old man hairline” …yes, I am sad to say I have heard this on more than one occasion
  • When your 10 year old daughter has large feet and needs a ladies size 11, do not say “if this keeps going she’ll be wearing ugly clodhoppers for life” – first of all, that’s mean and ugly. Secondly, most shoe companies make cute shoes and boots up to a Ladies size 13.
  • If you have a job and make your own money, you should not need your spouses approval to buy yourself shoes, man or woman.
  • Never make fun of someones choices. Trust me, I think there are a lot of ugly shoes out there. Key words are “I think”. Just because I don’t like them does not mean someone else will adore them.

If you find yourself saying something to your spouse that if anyone else said to them, they would end up with a fat lip…you probably shouldn’t be saying it either. This applies to everything, not just foot apparel. Be kind. Plain and simple.

 

 

Business, communication, lifestyle, That girl in the red coat

… oh the things I hear

As you know, I have been in the retail/customer service biz for over 30 years now. Yep. 30 years. From running the first central dispatch for Pizza Hut Canada back in the 90’s, to selling everything from hairspray, shoes and luxury vehicles. Over the decades, there has always been one commonality. The strange, the rude and the down right odd things people say to salespeople. In sharing these zingers, my hope is to bring a smile to your face and if you happen to know anyone who behaves/speaks like this, maybe together we can help them. …and yes, I am sorry to say, the following have been said to me. I constantly have to remind myself “do not show it on your face”. I can’t make this shit up.

  • “Will this boot shrink?” – a woman asked me if the Hunter rubber boot she was trying on would shrink in size. I asked her if she meant would it stretch. Nope. Her concern was it would shrink.

 

  • “This sandal is too big…look how much my foot moves!” …she was trying on a flip flop.

 

  • “How am I supposed to hold the hairspray?” …the can stated it was “hard to hold”. …psst…that means the hold factor of the spray itself.

 

  • “If I never use the back seat why do I have to get a 4 door car?”. I let the gentleman know we offered a 2 door sedan. “Oh, 2 doors won’t do.”. …sigh

 

  • A couple did not think it was fair that they couldn’t get approved for a car loan. We explained that they hadn’t paid their phone/cable bill in 9 months to which they said “well, they changed our plan and we didn’t like it so we won’t pay until we get what we want!”. …FYI – that’s not how that works. If you don’t pay your bills, your credit rating plunges and lenders aren’t a fan of bad credit.

 

  • “I need a shoe that fits my Orthotics.” I asked her if she had them with her. “Oh no, I never wear them.”.

 

  • “These are men’s shoes! There is an “M” on the box!” …we were in the ladies section. FYI – an “M” = medium width. A “W” = wide width.

 

  • “Can you tell me where my toe is?” … a woman trying on a 4 inch pointed toe stiletto heel.

 

  • “Is there enough room in this shoe for growing room?” … a question posed to yours truly from a woman in her 40’s. I let her know that her feet have probably stopped growing to which she said “Yeah, but what if I gain weight?”.

 

  • “Are these slippers slippery?”

 

  • A woman came in looking for winter boots. She picked up a pair and asked if they were winter boots. I let her know that although there was fur inside the boot it was a fashion boot. It had no thermal grading and was not waterproof or water resistant. I was told I didn’t know what I was talking about because “anything with fur is for winter.”.

I could go on, but I would get carpel tunnel, so I shall save more for later. Enjoy the giggles Beauties.

Beauty, Business, communication, Hair Care, Women

Shelf Talk

“Retail doesn’t work.”. “People aren’t buying our products.”. “Everyone sells product, so why should we?”. “Our product just sits on the shelves.”. These common phrases are a sampling of what I have heard over the past 25 years and I am here today to tell you that although this mentality is the norm, it is far from the truth. I have been in sales and customer service for over 25 years and the truth is, nothing sells itself. Nothing.

Many Salon owners have the same concern, that the Salon revenue is down, or the Salon is not generating enough revenue. Ladies and gents, adding retail and selling retail has the potential to cover all expenses, your hydro bill, your lease payment, even your payroll. It can. I know this because I have seen it first hand. In a town of 125000 people, with over 100 salons to compete with, I ran a shop that in a slow month sold over $18000.00 of retail product.

First and foremost, you must stop worrying and focusing on what other Salons are doing and focus on your business. Secondly, you have to sell the product. The packaging may look pretty on the shelf, if your clients do not know why those products will help them manage their hair and have a great hair day in between visits, those bottles are going to continue to look pretty on the shelf. Explain to your customers and clients the benefits of the products you are selling. Teach them how to use them. Taking an extra 10 minutes can save your client hours of anguish in front of their mirror at home, keep your relationship with them in good standing and open the door to new clients for you and the Salon. When people hear of good customer service, word spreads fast. …I have been out of the shop for over 2 years, I still have women messaging me via Facebook, stopping me at the grocery store, at the bank, even at the local shop I was working for asking me “Are you that girl that helps everyone get the right product for their hair?”.

I can hear it now “…I don’t want to seem pushy.”. Giving your client the proper product to protect their hair and enable them to feel good about their hair and their reflection is not being pushy. Protecting their hair and your hard work is not being pushy. You are helping your client protect their investment in themselves, and in turn, protecting your reputation as a stylist. Remember this, your clients are your advertising. They leave the Salon feeling like they could walk the runway, without the proper products at home, within a few days they are feeling like they should runaway. Trust me, if a bad hair day is happening, sooner or later, the stylist is blamed. Selling your clients products to use at home ensures they love their hair and your relationship with them and your reputation remains intact.

Another common phrase “…they just spent $150.00 on their service. They can’t afford to spend more.”. First, don’t do that. You do not know what someone can or can’t afford, assuming anything of anyone is rude, plain and simple. …remember the scene in Pretty Woman?…you don’t want to be like those shop girls. It is up to your client to decide what they can or cannot afford. It is up to you to explain the value. If your client does not understand the value of the product and the importance of the product, they are not able to make an informed decision. Something to remember, you just spent 2-4 hours of your day working on their $150.00 service, selling them the proper products to use at home protects their investment and your hard work.

 

Sign on the shelves look great, unfortunately they are not always read. Shelf talkers beside the products are fun to look at, they do not speak. More often than not, people want help, they are afraid to ask because of a fear of looking or sounding stupid. There are so many products out there, and to the untrained eye, all the bottles look the same. It’s up to us to take a moment or two and ask the simple question “What can I help you with today?”.

Beauty, communication, health and wellness, lifestyle, That girl in the red coat, Women

Bringing light to the dark

“There is a crack in everything. That’s how the light gets in.” – Leonard Cohen

 

Lately, during conversations with friends and loved ones alike, I have found myself thinking, some times even stating out loud, “if more people spoke of the ugly, the world would be a beautiful place.”. What’s the “ugly” you ask? Fear. Anxiety. Depression. Anger. Panic. Addiction. …to name a few. The “beautiful place” being we would all realize that we have more in common then we do not. I cannot count how many times in the last few months I have heard someone say “Really? You went through this too?”, “You mean my kid isn’t the only one?”, “You mean you have had money troubles too?”, “You’ve felt like you were failing as a parent? I thought it was just me!”.

It’s time to start to bring some light to the darkness of our lives. It’s time to start talking about those things you don’t talk about at party’s. It’s time to stop being ashamed and start being empowered. I can tell you, right now, a friend is looking at your Instagram or Facebook wishing their life was as full as yours and their family as happy as yours – all the while, you are trying to figure out how you are going to pay your mortgage this month, or hoping that your child finds the right therapist to help them, and no one is the wiser. After years of trying to keep up with the Joneses, the Kardashians, you name it, I was tired, mentally, emotionally and physically. So, as scary as it was, I stopped trying to be perfect, stopped acting like everything was coming up roses and just let my life be what is was. Sometimes it was funny, sometimes it was sad. Many days had their hiccups and many were smooth sailing. One thing was certain, I sure as hell wasn’t as tired. Life, parenting, marriage, work can be tiring enough, why add more to get less? For all of you out there;

  • it’s okay not to like your kids. You love them, you don’t always have to like how they are behaving
  • it’s okay to understand why animals sometimes eat their young
  • it’s okay if you don’t see your parents every weekend. They had kids and a life before you – they get it. Deep down, they get it
  • you are not the only parent worried about their child
  • at least two people you know have children that are struggling as yours is – be it with their studies, their friends or their mental health
  • just because your friends are world travelers does not mean they can afford it
  • more people have financial strain than don’t.
  • we have all felt like getting in our cars, changing our names and living the vida loca

 

It’s time for uncomfortable conversations – especially for those of us who chose marriage. More often than not, in my own marriage, the problems I thought we had and the problems my hubby thought we had weren’t even in the same realm.

  • your spouse is not your psychic friend. You need to tell them what you need and what you want
  • before thinking for your husband, ask him what he is thinking. Trust me, it’s never what you think it is and usually has to do with food.
  • Gents – if you think your wife is mad at you, ask her if she is. I know. I know. It’s like I am asking you to go into the snake pit. Most of the time, if your wife seems ticked – it’s not about you. Hell, he could be sitting there thinking you are sighing so much because you are mad at him all the while you are mad at windows 10 and their damn automated updates.
  • after hearing of others marriage/relationship woes, remember those are their problems, not yours. Try not to make their problems your own. …just because your bff’s hubby hides that he surf’s porn doesn’t mean yours does.
  • if you truly are not happy, you need to talk about that. Maybe you will stay together, maybe you won’t. If love, respect and honesty are there, it will always work out.
  • remember that your 10% may be their 100% and vice versa.

 

What you may see as a short coming, others may see as an achievement. Admitting your fears may help another face their own. Being true to yourself may allow another to do the same. We give children a night light so the darkness doesn’t seem as scary, so why not give ourselves a night light of our own?

 

communication, health and wellness, lifestyle, Parenting past 15, That girl in the red coat, Women, writing

Baggage claim

Over the past months, yours truly has encountered many people that seemed tired. A blank stare when being spoken to. Quick to answer, even faster to object to anything anyone around them had to say. Snap decisions being made and words uttered that should have been held silent. I am starting to think the culprit to the above is holding onto baggage and trying desperately to look perfect. Now that would be exhausting.

Over time, you get to know people. You see when something has changed. Sometimes for the better, be it a new hairstyle, a new fashion sense, a spring in their step or more smiles than grimaces. Some of the time the changes you see aren’t what you hope for them. Their hair not styled, shirts untucked, their Louboutin’s have been replaced by Crocs…you get the picture. The person you once knew who had a smile for you now has a scowl or snide remark about any opinion other than theirs.

In this life, as I am well aware and those who follow my blog are well aware, things do not always go as planned. Hell, more often than not, it never goes as planned. In my 45 years in this earthly realm I have come to one absolute truth… it’s not about you. Sure, there is the chance that you were talking out of your ass and offended someone – something I am guilty of (who isn’t), but it is a safe bet that something else is going on. It’s easier to blame others, blame your boss, blame your ex, hell, blame the family dog for your life not going as planned. Guess what? Until you put some of the blame on yourself, nothing is going to change. Nothing. You gotta own your shit. You gotta. It’s your baggage sunshine, and every time you blame someone else and pass them your baggage, it just goes back to baggage claim and waits patiently for you to arrive.

Now, before you begin to throttle me with comments about there are somethings you can’t control, I totally agree. You cannot control a loved one’s illness, a hormonal teenager, a jerk for a boss, a job loss, you name it. You can however control how you deal with it and how you let it affect you and how you deal with everyone around you. Spreading anger and resentment will get you nowhere but alone and even angrier at yourself and the situation you have now found yourself in. Trying to fake your way out of your life is even a worse road. You know what I’m talking about, we do it all the time.

“Oh, I love my kids! They are perfect!” – meanwhile you aren’t speaking to your kids unless eyerolls and hand gestures constitutes conversation.

“Everything’s great! Life is wonderful” – as you are trying to figure out how you are going to pay your mortgage since your spouse just lost their job but doesn’t want anyone to know about it.

“Never better!” – although it took you 1 hour to get out of bed that morning because you didn’t know how you were going to face another day.

“Let me get this” – as you cross your fingers and every available body appendage hoping your card isn’t declined.

I could go on, but I am sure you get the picture. Here’s the deal. Your life is going to be messy. Relationships are going to get messy. Parenting…Jesus, there will be days when you completely understand why someone gets in their car one day to never be heard from again. You know what? Everyone has felt the same way or is feeling the same way – most won’t admit it, but they do. Maybe, just maybe, getting real with people will help not only you but them. I know it has helped me and countless people I know, many who have become cherished friends. When my life is going down the toilet and someone asks how things are, I tell them “my life is going down the toilet”. After the initial shock of truth wears off, I usually find out their life isn’t all moonlight and roses either. We bounce experiences of each other and somehow, someway, we feel better and solutions are found. Sometimes my honesty sends people running for the hills and that’s okay. This is my journey and that is theirs.

Here’s the deal. Own your shit. Be kind when you can, and you always can. It is not your job nor your responsibility to carry other people’s baggage. If you are carrying some baggage around with you, be sure it’s your own.

 

communication, health and wellness, lifestyle, parenting, Parenting past 15, That girl in the red coat, Women, writing

Making time

 

Over the past year, those familiar with my tales by now have noticed that yours truly hasn’t been posting much. This is true. Last August, the Salon/retail shop I managed closed, so I no longer had my daily escapades at the shop to write about, nor was I privy to all the latest and greatest hair products coming down the turnpike. I found myself wondering where my blog was going to go…was it going to choose it’s new path or was I going to choose it? What would I write about? What do I have to say? – which is hilarious to those who know me, since I always have something to say. I went through my archives, 5 years worth and found the tales with the most impact were those of kindness, of life, of riding the rollercoaster of parenthood, of the gifts bestowed upon us when the shit hits the fan and we think “This is it. This is how it ends.”. So, yours truly has decided to change it up a bit. More often than not, my tales are going to reflect the above, and hopefully shed some light on a dull day, add some laughter to your life and to let you know that you are not alone…and hopefully, get some heads out of some asses. Here we go.

 

“People who truly care about you will make you a priority”. “If your friend is truly your friend, you would get a text back”. “People make time for people they want in their lives”. Everyday, at least once a day on Pinterest, Instagram, Facebook, you name it, I see the following quotes or some rendition of them. I find them to be passive aggressive and quite honestly, stupid. Yeah, I said it. Passive aggressive because if said person means so much to you, you wouldn’t be posting quotes, you would be at their front door asking them “What’s up?” or to physically check that they were alive and in good health – physically and emotionally. Stupid because, what are we, 12 years old talking shit behind the school? Come on.

I have just celebrated my 45th. year in this earthly realm. On my Birthday I found myself looking back on the past 5 years – not just reflecting on my blog, but on my life. Over the past 5 – 6 years, my beloved hubby had a heart attack, my dear ol’ Dad had a heart attack, both suffered from Afib (atrial fibrillation), both had health issues and physical issues due to their heart medication, I was raising a teenager who was facing obstacles of her own with self image, mental health etc… . I was (and still am) building my brand, the business I managed for 5 years closed, oh yes, and I still had a household to run and all that entails – making sure bills were paid, mouths were fed and clothes were clean, just to name a few. Any spare time I had, I used to go to the bathroom. So yeah, the quotes about those who are important you make time for kinda piss me off because I was making time for those who were important to me. Yes, many of my friendships fell on the backburner. Just because I cancelled plans or didn’t text back the exact second I received their text did not mean I wasn’t thinking of them, wondering how they were. It didn’t mean I loved them any less. I was a little overwhelmed and sometimes just keeping my head above water. As a Mom, you have to be strong for your child, even when you think you have no strength left. As a wife who still adores her husband after 23 years, you must be calm and reassuring when all you want to do is cry and freak out when the love of your life is on his 10th hospital visit to the E.R. because of chest pain. (the upside to all those visits was I was able to help my Mom and my Dad when he went through the same thing).

More often than not, when someone isn’t keeping in touch as much as you would like, it has nothing to do with you. Many of my dearest friends have admitted to me that they weren’t telling me their problems, or were “keeping it light” because they knew how busy I was and how emotionally and physically spent I was and didn’t want to add to my load. To me, that is one of the kindest actions – to realize someone you care about is carrying as much as they can handle, so why add more weight.

Here’s the deal. Life is messy and gets in the way. Sometimes you get a call, sometimes you gotta make the call. Some texts are answered, some are not. If you miss someone – call them, go to their house with a coffee and a smile. If you feel out of touch with someone, decide this – do you see them in your life 5 years from now? If the answer is yes – seek them out and rectify the situation. If the answer is no, well, there’s your answer. Leave well enough alone and hope for the best. It’s all you can do. Plain and Simple.

communication, health and wellness, lifestyle, parenting, That girl in the red coat, Women, writing

…there isn’t an App for that

  My view this morning.

Over the past months, speaking with countless ladies and gents of all ages, there has been one striking commonality. Everyone seems to be wanting. Wanting appreciation. Wanting to be seen. Wanting to be heard. Wanting a better job. Wanting a better life. You name it, someone wants it. Unfortunately, all these wants are wanted NOW and most cannot understand why it doesn’t happen as fast as they can snap their fingers. Being a parent of a “millennial”, I have had many an interesting conversation, debate or all out argument over this exact phenomenon. So, today Ladies and Gents, boys and girls, I am going to tell you what I have told my daughter (I can feel the eye roll), …”there’s not an App for that.”.

Think about it for a minute. Gone are the days of the waiting list for the one encyclopedia at the library you need to complete a paper. Need facts? You can pick up your phone and Google it. No more lines at the card catalogue with pencil and scrap piece of paper in hand to write down the Dewey Decimal number to retrieve the book you need. Looking for a book? Your local library’s web site can do it for you as you pick up your pre ordered Mochachinofrappalatte. No more pining over that shirt you had to have, but were too late deciding and now it’s been sold. Hop onto amazon and have it to your door by tomorrow. Remember the weekends as a kid? Wondering if someone was home? Trying to call but the line was busy, so you kept trying every two minutes to see if it would ring through to the other end as your parents bellowed “Get off the DAMN phone!!!”. Today, surf your Instagram, Snapchat, Facebook, Twitter and not only can kids find out who’s home or where their friends “are at”, you can also know what they had for breakfast, what they are wearing today and how unfair they are being treated at home because their Mom asked them to ….gasp…empty the garbage.

Here’s the deal. You want something out of life? You gotta do the work. No App is going to clean your house, or change the oil in your car. No App is going to mend a broken heart or take back an unkind word. Sometimes, you will not get a text back as soon as you send it, it’s okay. Maybe the textee had a bad curry for lunch and is tormented in the bathroom and just doesn’t want to share “whassup”…yet. I am sure you will hear about it on Facebook or god help us, see it on Instagram.

They say that whenever you get a “like” or a text, dopamine in released. Guess what? It’s released in other ways too. Before you get up on your soapboxes, yes, I realize I am blogging, and yes, I realize I share this on Facebook and other sites. Yes, I post pics of the cookies I made on Instagram …I also hand deliver said cookies to share with those who see them. I physically go and see people and I look them in the eye when I speak to them, face to face…not to be confused with Facetime. Dopamine sans technology my friends.

Life gets in the way. Trains are late. Flights are delayed. Emails go unanswered. The only thing you have complete control over is yourself, so why not make it as enjoyable as possible? Set up a little corner with your favorite things that make you happy and bring back the warm fuzzies. Go outside and look around, not for anything in particular, just look. Surprise a friend with a coffee…without your phone in hand. Hand deliver a Birthday wish instead of making Facebook do all the work. Try to live every moment and laugh everyday. Plain and simple.