Beauty, health and wellness, That girl in the red coat

….another Moroccan’ Monday Motivator

It was inevitable, Monday has arrived. I for one have been known to put on my best pout around 8:00 p.m. on a Sunday evening, knowing that Monday morning was mocking me with every tick of the clock. Since we cannot control time, nor the calendar, why not embrace Monday and make the best of it. We cannot control that a toddler thinks a snowsuit in June is appropriate daycare wear, the sighs, grunts and the all too familiar “UGH!” from our teens, every morning, nor can we control our spouse staring at us, stating over and over “Where are my keys?”…FYI…how about instead of staring at us, move your eyes around and help find them. You all get the picture, Monday morning can be, interesting. Today, I have a treat for you! This gem will bring a smile to your face and relief to your mind. A pot on the stove could be boiling over, a child and dog running through your legs playing tag, a teenager blaming you for their “horrible wardrobe” and with one application of this Mondays Motivator, bliss will surround you and for a moment the chaos of your morning will melt away. Let me introduce you to Moroccanoil Body Hand Cream

For those who may not know, Moroccanoil has a body line. It offers everything body, from Body Oils, Shower Milks, Bar Soaps, Body Scrubs and creams. I receieved a sample of the hand cream in a gift pack a year ago, and immediately called my rep. and ordered 6. I gave a few as gifts and selfishly kept some for myself. I have one in my purse, at my computer and by my bed. The scent is heavenly…it just makes me smile. With every application, I sigh and smile. What I find the most exciting is I have sensitive skin and I can use this hand cream. I have given Moroccanoil Body Hand Cream to friends with skin more sensitive than mine and they were elated! They could use it too.

Moroccanoil Body Hand Cream offers Moroccanoil’s original scent. It is a Paraben free cream. This gem absorbs quickly, so no worry of being locked in the bathroom because your hands keep slipping of the doorknob. Your hands are left soft and silky. The secret is in that sauce, so to speak. Moroccanoil Body Hand Cream is formulated with nutrient rich argon oil, avocado oil, cocoa, shea butter and mango butter. This combo delivers a luxurious, moisturizing effect and helps to repair dry hands. Here’s a break down for you;

  • Argan Oil helps to hydrate and nourish skin = improved texture and tone
  • Shea Butter is rich in essential fatty acids = increased moisture and strength for the skin barrier
  • Avacado Oil contains powerful antioxidants  = helps build skins natural defenses and restores moisture

You are going to adore this cream. The only warning I have for you is you may be referred to as Mary Katherine Gallagher because you will be smelling your hands so often.

Beauty, Business, That girl in the red coat

Get on the floor

I know many small business owners. I know owners of corporations. Each time I speak to any of them, they all say the same thing “Business is slow. Profits are down. I don’t know why.”. I can tell you why. No one is on the floor selling the product. Plain and simple. I am well aware that the state of the economy, inflation, the weather, you name it can be seen as a cause for lack of revenue and profits to be down. In my experience all the mentioned factors go hand in hand with lack of selling. In the age of online shopping being the real only competitor, you need your people on the floor – it’s the one thing Amazon can’t deliver – a salesperson.

Last week, my hubby and I went out for dinner and decided to stop by a local dealership to see if my nephew was working that evening, just to say hello. As we waited for him, we started looking around. There were 4 people in my line of sight, they caught my eye, not one said “Hello”. Sure, maybe they knew I was waiting for someone, maybe they didn’t. I might have been waiting on a salesperson, I may have been there with the intent to buy, without speaking to me, they would never know. After we left, our curiosity was perked, my hubby was curious to see what other new cars and technologies were out there, I was curious to see what the customer service was like, so off we went. The first dealership felt like a ghost town, I was sure I saw a tumble weed blow by. We walked the lot, not a soul in sight. I could see salespeople looking out the window at us… but no one came out to greet us, shake our hand, even say “Hey!”. Off to another dealership. Sad to say, the exact same thing happened, only this time the salesperson looking out at us from inside the dealership was methodically drinking his coffee, looking like he forgot to do something. Psstt…that thing you forgot to do was your job. I know this sounds like a rant, it is not. I sold cars. When a customer is on the lot, you go out and introduce yourself. Every person coming onto your lot has the potential to spend up to $75000.00, they deserve, at the very least, some acknowledgment.

I used a car dealership as an example simply because it is one circumstance we all have in common, we have all had to buy a car, or helped someone to buy a car. There is no difference between purchasing a car or purchasing a can of hairspray. A person is about to part with their money and they want to be sure it is worth parting with. It may be that the customer needs help, has a question about the product they are looking at or they cannot reach the shelf the desired product is on and they need someone to get it down for them. Maybe you just renovated your shop and they no longer know where their favorite product is, or if you accept debit. People do not want to look stupid and most are worried that their inquiries or questions will seem dumb, so they will not start the conversation. A salesperson on the floor = more sales, plain and simple. Without salespeople on the floor to start said conversation, the majority of customers will leave and go somewhere else.

When most picture a sales person, they picture Herb Tarlek from WKRP in Cincinnati. It’s time to picture something else. A good salesperson does not need gimmicks. A well trained salesperson has product knowledge and fact to back up their claim of the product at hand. They are educated on the ins and outs of their products, they know to ask what the customer’s needs are, what their end game looks like, so they are able to give their customer the proper product, be it a flat iron or a home computer.

For those who don’t think a good salesperson or sales force on the floor makes a difference, I have proof it makes a difference. Personal proof. At least once a week, I am stopped at the grocery store, the library, hell even a public bathroom by a customer I helped in the past. “It’s you! You helped me buy those shoes! I went back to the shop you worked at but no one waited on me. What do you know about Merrells?”. …I sold them a pair of shoes 10 years ago. “Oh hello! Who should I talk to about buying a car? You were so helpful when you helped us buy our car.”. …I sold them a car 12 years ago. “Sara! I finally ran into you! Where do I find that Joico Revitaluxe you sold me? Every Salon I go to doesn’t know what I am talking about.”. …the Salon/retail shop I managed closed 6 years ago. Case and point, a poised, educated salesperson equals sales. If I am able to increased sales and profits for businesses that I don’t even work for, imagine how many more sales and customers they could have by simply making their salespeople get and stay on the floor.

No matter your industry, from owning a Hair Salon to a Dealership and everything in between, you need your people on the floor. Plain and simple.

Beauty, Hair Care, That girl in the red coat

The Joi of a Monday Motivator

The alarm has rung. You’ve checked your phone. You’ve checked your calendar. You double checked your child’s school calendar. It’s true. It’s Monday. Before your ruin your perfectly painted cat eye and let your mascara run into your latte, I bear great news! News that will ensure yet again, you will have a good hair day every Monday. The Beauties at Joico Canada sent yours truly a true gem. You all know how I adore Joico Kpak Color Therapy and their divine Revitaluxe treatment … a little reminder for you … https://thatgirlintheredcoat.com/2016/07/12/luster-licious/

Well…do I have news for you! Meet the newest addition to the Joico Kpak Color Therapy family….

Kpak Color Therapy Luster Lock!

Where do I begin? Luster Lock is a multi-perfector daily shine and protect spray. This baby packs a punch yet is gentle enough on hair to be used daily. Created for all hair types, textures, length and color. The first time I used this I could feel the difference in my hair as I was blowdrying…less tangles, less snapping of strands (bottled blondes know of what I speak) and my hair felt so soft…the same softness I feel after I leave the Salon kind of soft. The secret is the dual phase formula. It creates a lotion like dose of nourishment with each spray to deliver;

  • Strength = each strand becomes twice as strong
  • Instant detangling  = brushes and combs glide through your hair with ease
  • UV protection = less color fade with the sun’s rays
  • Thermal protection = less damage from the heat of your blowdryer
  • Reduction to split end appearance
  • Soft, smooth, shiny, frizz free hair

Joico Kpak Color Therapy Luster Lock was tested on red hair – and as we all know, red is the most difficult color to keep intact. ( the red molecule is bigger than most = harder to penetrate the hair’s cuticle). Paired with Joico Kpak Color Therapy Shampoo, Luster Lock Spray locked in the red color to offer 89% color vibrancy after 10 shampoos! Think about that for a minute…if Luster Lock can keep a red vibrant, just think what it can do for your hair color.

Just give the bottle a good shake, apply to damp hair, blowdry and voila! You will step out of your bathroom feeling like you just stepped out of the Salon. Vibrant, shiny, smooth hair…sounds like a great start to the week if you ask me.

Beauty, Business, Hair Care, That girl in the red coat

A Moroccan Monday Motivator

Here we are again Beauties. It’s Monday. All over the globe, coffee is brewing, children are whining, the dog is chasing the cat, spouses can’t find their keys, all the while we are trying to make sure we have a good hair day. I may not be able to produce a treasure map to find the lost keys or soothe a child’s Monday woes, I can introduce you to a FAB! new trio that keeps your hair color vibrant and your hair feeling soft and silky and smelling wonderful. Meet the latest addition to the Moroccanoil family – The Color Complete Collection

This little trio packs a big punch! Yours truly was fortunate to get her hands on this trial size pack. (#bloggerperks). Earlier this year, Moroccanoil introduced their own approach to color care that addresses all sources of color degradation = a line that helps to protect and retain hair color. The secret is the technology. Moroccanoil Color Complete Collection has two proprietary technologies that enhance hair health and color vitality. ARGAN10 – this technology uses the power of ionic attraction to deliver argan oil deep into the hairs cortex and lock in pigments for maximum color retention. COLORLINK – a blend of three main color actives that target hairs damage on both chemical and mechanical levels.

 

It is suggested for optimum results, to have a full Professional Chromatech Service preformed at the Salon – see http://www.moroccanoil.com for more information on this service. Although I did not receive the full Chromatech experience, I was quite please with my results. I used this trio for a full week, and I did see a difference in the color retention and vibrancy of my hair color – those who know my tales know of my signature magenta panels. My blonde did not get brassy and my magenta stayed bright. Here’s the lowdown;

Color Complete Shampoo – a gentle, sulfate free shampoo that repairs hair, chemically and physically so hair is able to retain color. A protective shield is formed that minimizes color wash out.

 

Color Complete Conditioner – formulated to restore hair health with each use. Features a nourishing, sulfate free formula that helps rebuild the keratin structure and lock in color.

 

Color Complete Protect & Prevent Spray – this little gem shields the hair from environmental factors including UV rays, pollution and thermal damage. It helps to reduce brassiness and fading at the source. A weightless leave in spray that contains Argan10 – technology that repairs and seals the hair cuticle.

Moroccanoil Color Complete Collection is created for all hair types. Strong enough to tame the thickest of manes, yet gentle enough for the finest of strands. I have fine hair and these products did not weigh down my hair.

So there you have it Beauties, another little tidbit from yours truly to help you get motivated to have a great hair day this Monday and everyday. No thanks needed, it’s my pleasure.

Beauty, Business, communication, Hair Care, Women

Shelf Talk

“Retail doesn’t work.”. “People aren’t buying our products.”. “Everyone sells product, so why should we?”. “Our product just sits on the shelves.”. These common phrases are a sampling of what I have heard over the past 25 years and I am here today to tell you that although this mentality is the norm, it is far from the truth. I have been in sales and customer service for over 25 years and the truth is, nothing sells itself. Nothing.

Many Salon owners have the same concern, that the Salon revenue is down, or the Salon is not generating enough revenue. Ladies and gents, adding retail and selling retail has the potential to cover all expenses, your hydro bill, your lease payment, even your payroll. It can. I know this because I have seen it first hand. In a town of 125000 people, with over 100 salons to compete with, I ran a shop that in a slow month sold over $18000.00 of retail product.

First and foremost, you must stop worrying and focusing on what other Salons are doing and focus on your business. Secondly, you have to sell the product. The packaging may look pretty on the shelf, if your clients do not know why those products will help them manage their hair and have a great hair day in between visits, those bottles are going to continue to look pretty on the shelf. Explain to your customers and clients the benefits of the products you are selling. Teach them how to use them. Taking an extra 10 minutes can save your client hours of anguish in front of their mirror at home, keep your relationship with them in good standing and open the door to new clients for you and the Salon. When people hear of good customer service, word spreads fast. …I have been out of the shop for over 2 years, I still have women messaging me via Facebook, stopping me at the grocery store, at the bank, even at the local shop I was working for asking me “Are you that girl that helps everyone get the right product for their hair?”.

I can hear it now “…I don’t want to seem pushy.”. Giving your client the proper product to protect their hair and enable them to feel good about their hair and their reflection is not being pushy. Protecting their hair and your hard work is not being pushy. You are helping your client protect their investment in themselves, and in turn, protecting your reputation as a stylist. Remember this, your clients are your advertising. They leave the Salon feeling like they could walk the runway, without the proper products at home, within a few days they are feeling like they should runaway. Trust me, if a bad hair day is happening, sooner or later, the stylist is blamed. Selling your clients products to use at home ensures they love their hair and your relationship with them and your reputation remains intact.

Another common phrase “…they just spent $150.00 on their service. They can’t afford to spend more.”. First, don’t do that. You do not know what someone can or can’t afford, assuming anything of anyone is rude, plain and simple. …remember the scene in Pretty Woman?…you don’t want to be like those shop girls. It is up to your client to decide what they can or cannot afford. It is up to you to explain the value. If your client does not understand the value of the product and the importance of the product, they are not able to make an informed decision. Something to remember, you just spent 2-4 hours of your day working on their $150.00 service, selling them the proper products to use at home protects their investment and your hard work.

 

Sign on the shelves look great, unfortunately they are not always read. Shelf talkers beside the products are fun to look at, they do not speak. More often than not, people want help, they are afraid to ask because of a fear of looking or sounding stupid. There are so many products out there, and to the untrained eye, all the bottles look the same. It’s up to us to take a moment or two and ask the simple question “What can I help you with today?”.

Beauty, Hair Care, health and wellness, That girl in the red coat

…a FAB Monday Motivator

Here we are, it is once again Monday. On my part of the globe, the sun is shining and the humidex is on the rise, and we all are well aware that humidity and hair, they just don’t mix. With the summer temperatures on the rise and humidity in the air, our hair can tend to look stringy, fuzzy, dry or all three. …not the best news for our selfie generation. Well Beauties, do I have some motivation for you on this finest of Mondays. Let me introduce you to Design Me FAB ME, a leave in spray that can mend 18 of your hair woes. Yes, you read that correctly, 18 benefits in one bottle!

This little green bottle is quite honestly a magic potion for your hair. I have fine hair, lots of it, but fine. Many leave in sprays leave my hair greasy,lifeless and weighed down. Design Me FAB ME does not. After using this spray, my hair was soft, silky with volume to boot!

Now, back to these 18 benefits I told you of. Design Me FAB ME offers;

  • protection against color fading – perfect for vibrant colors
  • smooths split ends
  • gives your hair a silky feel
  • helps to prevent damage
  • offers thermal protection against the heat of your blow dryer
  • revitalizes your hair’s natural protective layer
  • offers protection against environmental damage
  • detangles
  • helps hair become more manageable
  • reduces blow drying time
  • helps reduce static
  • offers frizz control
  • offers porosity control
  • adds shine
  • offers light conditioning
  • hydrates your hair
  • strengthens your hair
  • enhances volume

This gem is created for all hair types. For best results, apply to damp, freshly washed hair. Spray throughout, comb through, then blow dry and style. I have applied to damp hair and let my hair air dry. The major difference was blow drying added more volume. As with all Design Me hair products, this gem is cruelty free (no harm to the bunnies), vegan, sulphate free, paraben free, gluten free and the scent is pure heaven.

Design Me hair FAB ME can motivate you to have a FAB! Monday, or any day that ends in “y”.

Beauty, Hair Care, That girl in the red coat, Women

Changing lives with every good hair day

Imagine each time you used your flat iron, you could be changing another woman’s life and the life of her children. The simple act of doing your hair for a day at the office, the soccer field or a night on the town could give another woman an income, food on the table, independence. Well Beauties, there is no need to imagine such a scenario. Thanks to AG Hair Care, making sure you have a good hair day enables another woman to have such things.

Let me introduce to you to AG Firewall, a thermal protecting (flat iron) spray. AG Firewall is one of the members of the AG Smooth line. This gem provides;

  • high shine
  • a smooth protective barrier between your hair and your flat iron
  • smooths, protects and prevents breakage
  • controls flyaways
  • controls unruly hair

AG Firewall is infused with Argon oil – sustainably sourced, fair trade organic Moroccan Argon oil, which is rich in Vitamin E and antioxidants which keep hair smooth, soft and protected. AG Firewall is cruelty free (no testing on the bunnies), Paba free, Paraben free and Gluten free. It is an aerosol spray that contains NO CFC’s = friendly to our ozone.  It is meant to be used on dry hair only, right before you use your flat iron. For best results it is best to section out your hair. The smell is heavenly, it leaves a soft, workable hold to your hair, it does not flake and is not sticky. Created for all hair types.

So, how are you changing a woman’s life by having great hair you ask? Using any of the AG Smooth line hair products helps women in the poorest regions of Morocco. The Argon oil used in their products is sourced using sustainable and organic farming methods and is produced by local women of the Berber tribe. In turn, this give the women employment and an income which equals independence. It enables these women to support their families and provide education for their children.

Imagine looking at your reflection in the mirror with the thought that because of you, another woman can have pride in her reflection too. Now that is a thing of beauty.