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Tales of Truth – the final edition

Well, here it is. The final edition of That Girl in the Red Coat’s Tales of Truth. I thought I had heard, seen and smelled (yes … smelled) it all. Over the past weeks, I have been proved wrong. With the full moon, a heat wave and news of the shop’s closure, it has been an interesting 2 weeks around the shop and I must say, I know for sure there is a higher power, because yours truly has been able to hold her tongue and keep it professional. So, gather ’round ladies and gents, boys and girls, for it is time for Tales of Truth.

  •  A woman came in looking for hard wax to do her own Brazilian wax at home…I guess she is really getting into representing the host of the summer Olympics. Anyway, as I showed her our selection, she asked me if instead of using a spatula to apply the wax, could she just use her fingers, like the last time. I asked her “The last time? I thought you said this was your first time?”. “Oh, it is. The place I go to, the girl says using her fingers was easier.”. I took a breath, swallowed the little bit of puke that came up and asked her if “her girl” wore gloves. “No. She just applied the wax, ripped, then put her finger back in the wax and did it again”. …..*THAT GIRL IN THE RED COAT tip – if your “wax girl” is using her fingers and double dipping with you, she is with everyone else. If you do not see gloves and a spatula….RUN!!!

 

  • Since the shop is closing, we have our products on sale. The signs say Everything on Sale. A woman came in and asked “Is everything on sale?”. “Yes, everything.”. She tilted her head to the side and said “So everything right? I’m not gonna get up to the counter and then you’ll pull the rug out from under me and charged me full pop on some things?”. I told her “That’s correct. Everything. No rug being pulled out.”. “Well, I’m gonna add up my total on my phone and it better match yours!”. …they matched.

 

  • A woman asked if she could return a product she bought a month ago and then buy it back with the new discount.

 

  • I was asked “Since you are closing, does this mean you won’t be open anymore?” …I am still trying to figure that one out.

 

  • A woman started to spray every hairspray she picked up. I let her know they weren’t testers. “What’s it matter? You’re closing anyways!”.

 

  • A woman came in for her hairspray. I let her know that unfortunately we had sold out of it and the owner was not ordering any more product. I shit you not, she leaned on the counter, turned her head to the side, spoke out of the side of her mouth and said “Listen, you order me 12. Sneak an order in. No one has to know. I’m good for it.”. …okay there Fredo.

 

  • We open at 9:30 a.m.. At 9:45 a.m. I hear the chirp of the Salon door and with it a shriek of “NO!!!!!!!” – so loud one of my stylist’s shut off her dryer and walked away from her client to see what the shouting was about. “You can’t close! You can’t! Where will I go now? You have ruined my whole day!!!!”. …and good morning to you as well.

 

  • “You’re not closing.” a woman said as she came in the shop. I told her the owner had decided to close. “No she didn’t. You’re not closing!”. It took 5 minutes to convince a woman that the shop was in fact closing.

 

  • A woman came up to the counter with her product and told me “I have a bone to pick with you! I was in last month and you said nothing about closing. You let me buy product at full price! I am not impressed!”. I let her know I understood her disappointment since I didn’t know a month ago either. …she stopped talking after that.

 

  • “Well, aren’t you just the most annoying thing today!” – what a woman said to me when she saw the shop is closing.

 

  • A woman came in, stared at me, stomped her feet, pouted then sat in the chair by the front door for 5 minutes staring at me without saying a word. (I know it was 5 minutes, because I timed it). When she finally stood she looked at me and said I was being unfair for closing the shop. I let her know the owner had decided to close and before I could explain why she told me “If you cared, you would have made her stay open. This is horrible. Now I have to drive further for my products!” …took every ounce of restraint to not say “time to get off your cross, someone needs the wood”

 

  • “Well, aren’t you shit out of luck. All you can do is this and now the shop is closing.” …just another gem bestowed on yours truly. …you would be happy to know I didn’t hold my tongue on this one and assured the woman that I was not just a girl standing in a shop.

 

  • As I rang through a women’s purchase, I told her the total and as she gave me the cash, she smirked and said “Shop’s closing huh. No job for you!”. …I know of the soup Nazi, guess she is the job Nazi.

 

  • “Where am I going to get my shampoo now?!” – something I hear at least 20 times a day. When I let them know they can check the local Salon’s “Can’t you call around to all the Salon’s for me?”….sometimes, there are no words.

Last but not least, the woman who flashed me her red bump riddled bikini line came in and said “Sorry to see you’re closing! Who’s gonna help me now? Who am I gonna show my issues to?!?”. …I…shit…you…not.

 

Tales of Truth

 

 

 

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Hair-surance

Last week I had a woman come in looking for a silicone oil for her hair. I asked her why she was looking for a silicone oil for her hair and she told me “that’s what my stylist said to use to fix my extensions, to make the frizz go away and to help get the knots out.”. I asked her how long she had her extensions in for and she told me 1 week. (I swear, I would have guessed a month.). “Oh, I see” I said. “Yeah, I know they look horrible. My stylist told me I am not taking care of them properly. I guess I am just stupid or something.”. It was then that I asked her if her stylist had told her how to take care of her extensions to which she said “Yes. She told me to go to the drugstore and make sure the shampoo was moisturizing and then she said…” it was then that I stopped her. I actually put my hand up and said “Stop right there. Hold on one minute.”. I took a breath and said “this is not your fault. I am sorry that you spent so much money ($400.00 by the way) and were given the wrong instruction.”. I let her know that she should wrap her head each night, or at least put her hair in a low ponytail/braid before bed. That only professional Salon sulfate free shampoo should be used with extensions. That a flat iron spray should be used when using a flat iron – not a silicone oil like her stylist told her. The poor girl just looked at me. Her eyes began to well up, then stopped. Her look turned from despair to anger, and rightfully so. “My stylist didn’t tell me any of that. In fact, she made me feel like I was an idiot and disrespecting her when I told her I thought there was a problem with my extensions!”. We spent the next 20 minutes talking product and after I rang her through, she thanked me for my honesty. “You are the first person who told me the truth about my extensions”.

The point of today’s tale? Clients and customers come to our Salon’s because they trust us. They trust us with their family secrets, the latest neighbourhood gossip, their fears and their self doubt. Most importantly, they trust us with their hair. It is our responsibility as stylists, Salon managers and Salon owners to guard that trust and help our clients and customers to protect their investment in themselves. It is our responsibility to explain;

  • the importance of the proper shampoo, especially for color clients. Explaining that professional Salon shampoo will protect the their color whereas drugstore shampoo will effect the vibrancy of their color = color fade.

 

  • how to apply shampoo – to emulsify it in your hands, then apply mid shaft and work your way up.

 

  • that sulfate free shampoo’s do not make lots of bubbles or suds. To make more of a lather, add more water. Adding more shampoo just wastes the shampoo and leaves the hair greasy and lifeless.

 

  • the difference between leave in conditioners and conditioning treatments. Yes, sadly many woman I have helped were using a conditioning treatment and leaving it in, which in turn messed up their hair, on many levels. * I ALWAYS stress the importance of rinsing out vs. leaving in. Trust me, your client may look at you like you have three heads, but they will thank you for it later.

 

  • all mousses and root boosts are thermal activated. No blow drying? No volume. Plain and simple.

 

  • the importance of thermal protection. Every client that uses a flat iron MUST have a flat iron spray at home and it MUST be used each time a flat iron is used. *the hair spray today will be cooked into the hair tomorrow without the use of a thermal spray.

 

  • All oils and serums should be applied to damp hair BEFORE blow drying or to dry hair AFTER using a flat iron or curling iron. * oils and serums are not thermal protectants. I want you to think of a hot pan on the stove – what happens when you add oil to a hot pan? Exactly.

 

  • how to take care of extensions. How to wash them. How to style them. Which products are best to use.

 

  • how to take care of their hair after a perm

 

  • how to maintain smooth tresses after a chemical straightening

 

  • how to wash their hair when they have had vibrant colors applied.

In my experience, almost every customer thanks me for being honest with them, for taking the time to explain things to them, the how’s and the why’s of hair product and hair care. Take a moment to speak with your clients about their hair and hair care routine, explain the importance of protecting their investment in themselves. They will thank you for it. As for me…no thanks needed.

 

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…my stylist said…

“My stylist said I should use a volumizer.”. “My stylist said that my hair needs a treatment.”. “My stylist said I am using the wrong hairspray.”. These are a sampling of the phrases I hear on a daily basis, more then once, from women and men who have just left their stylist’s chair and have come to see me at our Salon/shop for their hair products. Many times they look confused and more often than not, they look and feel insulted. They have just been told there is a problem with their hair, or the products they are using and were not given a solution. After discussing what it is that their stylist said and more importantly, after I ask them what they think and what they want, I hear an even more common question… “Why didn’t my stylist tell me that?”.

Over the years I have realized one constant in our industry, a key component to any Salon visit is being neglected. Retail. Retailing the products that we use to help achieve our client’s new found love of their hair. Products that we use to keep the vibrancy of their color and the integrity of their hair. Letting your client leave without the proper products and tools to keep the love affair with their hair alive is, well, mean. Yes, mean. Think about it. Your client leaves your chair feeling prettier or more handsome (cannot forget our gents). They have a spring in their step. They are walking with more confidence. They like their reflection. Then the next day, as they are standing in their bathroom trying to get their hair to look as good as the day before, their self confidence begins to fade and they begin to feel stupid. Not giving your clients the proper products, tools and instruction is literally pulling the rug from under them. No one likes to feel like the butt of a joke.

  • First and Foremost! ALWAYS ask what products your client is using at home.
  • when washing your clients hair and you realize that they need to use a clarifying shampoo, explain to them what a clarifying shampoo is and why it should be used.
  • bright and vibrant colors are huge right now. For your clients with multi tone brights, explain the importance of how to wash their hair, that each color should be washed separately for the first few washes so that the colors do not start to bleed together.
  • when discussing the need for a conditioning treatment, explain what that is. Many times the women I have spoken to thought that they were supposed to leave the treatment in, which in turn made their hair look and feel worse than when before using it.
  • explain to your client that a volumizing shampoo and conditioner are a good start but if they want height and volume throughout their hair, styling products must be used. *Trust me, I know of what I speak. Many women I speak to thought that they were doing something wrong because the shampoo wasn’t making their hair look like it did at the Salon.
  • if your client has poker straight hair, let then know that a shampoo for curly hair will not make their hair curly.
  • when using mousse, explain the importance of shaking the can and dispensing it upside down. *That Girl in the Red Coat tip – explain it’s like using a can of whipped cream – if not shaken and dispensed upside down, nothing happens but a great big mess.
  • explain the difference between the hold factors of the hairspray you are using. If your client doesn’t want to fuss with her hair throughout the day, that soft hold factor spray she picked up at the drugstore is probably the culprit of her bad hair days.
  • for your clients that use their flat iron on a daily basis, explain the importance of thermal protectant sprays. They should be used every time the flat iron is used. Every time.
  • if you see you client is dealing with dandruff, instead of just pointing it out, explain different ways they can apply shampoo to their scalp and offer them a Salon professional dandruff shampoo to use at home. *Most brands offer a dandruff/scalp shampoo, you just have to ask.
  • when it comes to waxes and pomades, find out if your client likes a matte finish or prefers a little shine, what kind of hold they prefer and explain the difference.
  • always show your client how to use the products. How to dispense them, how to apply them and how much to use.
  • show your client that every bottle has directions on how to use the product on the back of the bottle, in case they forget.

Ask  your client how they want their hair to look. Ask them if they like to blow dry their hair or not. Ask them if they use a flat iron or curling iron. Ask if they have a water softener. Ask them if there is anything about their hair they would like to change. Asking these questions opens all the doors to understanding your clients needs and wants and in turn, the doors to selling them what they need for their hair are opened too.

Retailing products, tools and giving instruction on how to use said products is a key component to any consultation/appointment. Plain and simple. Your clients are your advertising, they make or break your business and your reputation. If your client only likes themselves, their hair and you while they are sitting in your chair, pretty soon they will looking for another chair to fill.

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Monday Motivators – Joico Flip Turn & Hair Shake

It’s Monday. Again. In my corner of the world, Spring has sprung, the sun is shining, the birds are chirping, tulips are in bloom and I am not outside. After a long, cold, dreary winter I am aching to be out in the warm sun. Alas, someone has to man the desk and pay the piper. Since I can’t get out and tip toe through the tulips, I thought I might as well have a great hair day, and now you can too. Let me introduce you to some gems from Joico…

Joico Flip Turn and Hair Shake

 

 

 

 

 

 

 

FlipTurn Hairspray and Hair Shake Liquid to Powder Texturizer!

 

Joico FlipTurn –  I have to say, is one of my favorite hairsprays to use. Created for all hair types, it offers;

  • a very strong hold factor that is still workable – you can brush through it and keep your desired style or begin again
  • fast drying = no crunchy tresses
  • it is a volumizing hairspray that adds shine and volume for up to 72 hours
  • offers thermal protection.
  • is humidity resistant = locks out frizz
  • the scent is wonderful
  • A cool feature of this hairspray… it can be sprayed upside down, side ways or right side up without clogging the nozzle = any style can be achieved.

 

Joico Flip Turn and Hair Shake

 

Joico Hair Shake  – is a liquid to powder finishing texturizer. Yep! Liquid to powder! If you like the results of volumizing powders from OSIS Dust It or SexyHair Powder Play but not a fan of the powdery mess, Joico’s HairShake is for you. HairShake offers;

  • texture and lift
  • touchable and moldable layering styling grip = easy to create and recreate styles.
  • lift and fullness at the root
  • fast drying residue free and grit free finish = no powdery residue
  • created for all hair types and lengths
  • the BEST scent ever – it smells like the beach! You will be transported to white sands, blue water, buff life guards offering you a cool drink….

HairShake is to be applied to dry hair. To apply, give the bottle a good a shake then apply as desired. This has become one of my favorite styling products and every client we use it on in the Salon buys one for themselves. Many of my customers who love their volumizing powders are now fans of HairShake. It offers hold, texture and volume. The one feature that made me a fan – if I wanted to change my style, I could brush through my hair with ease and begin again. My hair was not weighed down and there wasn’t a sticky residue.

So, for those of us with our noses pressed up against the window looking out on the beautiful day, may we find solace that although we may not be outside or at the beach, at least we are having a great hair day and are surrounded by the heavenly scents of the beach, thanks to Joico.

 

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Monday Motivator – Joico Humidity Blocker

Well, here we are again. It’s Monday. Mother Nature is having an identity crisis. In my neck of the woods we have seen snow, rain, sleet, freezing rain, snow and rain once again in the last 12 hours…and just to add a little kick to her ever present weather humour, Mother Nature has decided to keep humidity in the air and in turn, in our hair. Rain and humidity are in the forecast for the next few days, so for all of you who are trying to figure out how to tell the boss you will be late for work because you cannot get out of your car for fear of frizz and for all the Mom’s fretting over why you chose this week of all weeks to volunteer to chaperone a school field trip, fear and fret nor more! Let me introduce you to Joico Humidity Blocker.

Joico Humidity Blocker

A hidden gem in the Joico styling line. Joico Humidity Blocker literally creates a humidity block around each strand of hair, creating an invisible shield over your beloved tresses. It locks out the humidity and moisture in the air which means no frizz. At all. Created for all hair types, from our girls with curls to our ladies who are a fan of the flat iron, this gem is a perfect addition to your daily hair care routine. Joico Humidity Blocker offers a long lasting light hold, so it can also be used as a hairspray, for those who prefer a lighter hold to their hairspray.

For best results, use on dry hair. Once you have created the style you want for the day, and after all styling products have been applied, spray Joico Humidity Blocker all over your hair to lock out humidity and lock in your FAB! style.

From this day forward every time you hear “April showers bring May flowers”, you can rest assured that all the showers will bring are flowers, not frizz.

 

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Tales of Truth – the 21st. edition!

Just when I think I have written my final installment of my Tales of Truth, that I have seen and heard it all, the universe gives me a little nudge to remind that I am not quite finished. The upside to the craziness and absurdities – I have something to write about and you all get a giggle or two. So gather ’round Ladies and Gents, boys and girls, for it is time for the 21st. edition of That Girl in the Red Coat’s Tales of Truth!

  • A woman came in looking for a quieter hairspray. Yes, a quieter hairspray. It seems that most aerosol cans are too noisy. As I reminded myself not to show it on my face, I let her know that using a pump hairspray would be a “quieter” option. “No….it’s too much work to press down the pump again and again.”. …that’s not the only thing that is too much work…but I digress.
  • A woman asked me what the difference between non acetone polish remover and acetone polish remover was. I let her know that non acetone does not contain acetone and is a little gentler to the skin and nails and that acetone contains acetone and can tend to be a bit drying but is best for removing darker shades of nail polish. She looked at me and said “So, what you’re telling me is there is no difference.” ….sigh
  • We have a chair at the front window for our Salon clients who may be waiting for ride. I had a woman come in the shop, sit down in the chair and begin to organize her wallet. I asked her if I could help her and she said “No. I just felt like cleaning out my purse and this looks like as good of a place as any.”. …well, it’s a pretty nice chair with a nice view….of the parking lot.
  • “Did you know that I had two toe nails removed yesterday?” – the answer to my “Good Morning!” greeting as the customer came in the shop
  • A woman came in asking if I sold anything for those little red bumps people get. I asked her if she meant the ingrown hairs on legs that can happen after waxing. “No. Not there. Here…” My hand went up and I stopped her right there and let her know that she can just say her bikini area.  ….Ladies, there are other ways to show your Canadian pride than showing your beaver.
  • I had to promise a woman I would not tell her stylist that she came into our shop and bought some product. Very 007.    ….by the way, I have no idea who this woman is or who her stylist is.
  • A gent came in asking about at home waxing. I showed him our selection of waxing products. He asked me “What do you think of brazilians for men?”. I let him know that he may want to go to a Salon that offers that service because he could injure himself if he tries to do it himself, to which he said “Sorry, you misunderstood me. I want to know what you think about them. Do you like them?” ….seriously? Is this what the world has come to? This is the best line a dude can come up with? Hey gents – so you will know and one day your children will know, women do not want to talk about your balls. We don’t.
  • For the past few months the peroxide that we retail has been on back order, so I have brought in a new line until my usual is available. A woman came in asking if her regular peroxide was available yet and I let her know it was still on back order, but I did have another available. “I know that. You sold it to me last time. The little white bottle.” to which I said “Our replacement peroxide was in a blue bottle, not a white. I don’t think you bought it here.”. Well, that was the wrong thing to say. “I ONLY shop here and you are mistaken.”. After about 3 minutes of discussing how I was wrong, I asked her to bring the bottle in he next time she came in, so I could see the bottle. “Oh I will and I will laugh at you!”. The next day, yep, the very next day she came into the shop shaking the bottle in the air, giggling at me. “Here it is! Told you!”. It was then that I let her know that she had bought it at another beauty supply and that the sale sticker was still on the bottle. She looked at me and said ( I shit you not) “well, now that it settled, hopefully you can stop talking about it and move on.”.
That Girl in the Red Coat

That Girl in the Red Coat

 

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Taking a Quantum leap

Yours Truly has some exciting news. I am officially a Retail Consultant! Thanks to the beauties at Piidea Canada and the powers that be, next week I will be conducting two retail consultations for a Salon group in Hamilton. To say I am excited is an understatement. To prepare for the upcoming evenings, I began to research the product lines that these Salons now carry. Their main focus is Quantum and after using this product line over the past weeks, I can understand why. So being me, I have a little review for you all.

QUANTUM

 

Located in Montreal, Quebec Canada, Quantum is a dynamic part of the global beauty group Shiseido (under the Zotos International Inc. division). Quantum’s products are cruelty free (not tested on animals) and Quantum products are eco-responsible = uses green technology to produce their products and uses recycled packaging whenever possible. *Quantum is now able to bottle it’s products in eco-friendly packaging containing up to 70% Post Consumer Recycled (PCR) Content.

Quantum prides itself on it’s Micro V technology. With it’s blend of Keratin, amino acids, silk protein and vitamins, Quantum products can deliver lasting nourishment, moisture, strength and beauty to all hair types, all the while, offering UV protection and anti oxidants to protect your investment in your hair color. Quantum offers an array of shampoo’s & conditioner’s for every hair type/ hair issue and offers a great selection of styling product for any style. Many of their styling products are alcohol free. Here is a sampling of some of their FAB! products;

QUANTUM PROTECTIF Moisturizing Care – a moisturizing shampoo and conditioner. This gem packs a moisturizing punch! …most moisturizing shampoo’s make me nervous for they usually leave my hair a lifeless, greasy mess. What I loved about it? I have baby fine hair, just lots of it and this shampoo did not weigh down my hair or leave it lifeless. My hair felt silky and soft and I was still able to get volume and bounce with my styling products.

QUANTUM FIXATION Mousse – a volumizing mousse that offers a firm hold. An alcohol free formula that also adds some shine with the added benefit of thermal styling protection. Being a “non-blonde” blonde, I need all the help I can get from keeping my tresses looking fuzzy and dried out. This mousse offered great volume and didn’t get sticky.

QUANTUM FINALE FORTE – A maximum hold hairspray that offers humidity resistance. Although it is a maximum hold hairspray, I could still restyle my hair without a flaky mess being left behind throughout my hair. I also found it helped with static – the furnaces best friend.

QUANTUM HUMIDITY GUARD – a humidity resistant spray that offers thermal protection. Those familiar with my tales may remember my Monday Motivator on this gem

https://thatgirlintheredcoat.com/2015/06/29/monday-motivator-quantum-humidity-guard/

QUANTUM REFRESHER – an invisible dry shampoo. Yes, you read that correctly, an invisible dry shampoo. You see, most dry shampoo’s leave a powdery residue on the scalp after it has been applied. Quantum’s Refresher does not. Just spray where needed. No mess. No fuss.

Quantum has introduced a new line – Quantum Ultra that offers an array of products from mousse to hairspray. The following are the products that I have tried and gotta say, I am a fan!

Quantum Ultra

QUANTUM ULTRA SHINE – a dry oil spray for the hair and the body. It’s lightweight formula locks in color, adds shine and a silky texture. It helps to reduce frizz and flyaways …and it’s smells heavenly

QUANTUM ULTRA FIBRE – a fibrous texturizing taffy. A cream that acts like a wax! Offers a medium, flexible hold that can easily be restyled. *the fibres help to separate the hair to create movement. When working with the product, you will see the fibres in your hand, but not in your hair. (pssst…..if you like Schwarzkopf OSIS Thrill – you are gonna love this!).

 

Another perk of Quantum…their price point. All Shampoo’s and Conditioner’s come in a 500ml bottle that costs less than most 300ml bottles from other companies. All their styling products are between $2.00 – $5.00 less per bottle and preform just as well as their competitor’s. It’s a win win.