Beauty, health and wellness, lifestyle, That girl in the red coat, writing

Tales of Truth – The Covid Diaries

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First things first. To all the health care workers, I don’t know how you’ve done this for over a year now. I’m in awe of you all. Thank you is not a strong enough sentiment.

In my part of the world, we have been in lockdown since Boxing day 2020. A stay at home order was imposed early January and fingers crossed it is supposed to be lifted February 10th. Although I work retail, our store sells shoes and safety footwear to essential/front line workers, so yours truly has been working the entire time. We are open by appointment only for front line/essential workers and for any other customer, we are offering curbside pick up. Yep, selling shoes curbside, in Canada, in the winter. Yep, it’s different to say the least. I try not to complain, for I am still working, shortened hours, but working none the less. My boss treats us to coffee, takes over any irrational customers, in person or on the phone, we can take as many breaks as we need, I am fortunate and I know it. That being said, it’s been, interesting. At the end of my 6 hour shift I feel as if I’ve come off a 12 hour shift. Physically I’m fine, mentally, I’ve hit a wall. Curbside sales are now handled via text, email, phone call or facetime. At any given time I have 3 phones on me… I feel like a cross between a stock broker and drug dealer.

The majority of customers have been great. Patient, kind and grateful for the service we are providing. Unfortunately, of course, being retail, there have been some customers that make Karen seem like Mary Poppins. Being me, I’m gonna let you have a glimpse behind the curtain and share some of the experiences of my co-workers and myself. I can’t make this shit up.

  • at least once a day we receive a call from someone wanting to come in the store. We ask them if they are working and when they say no, we explain we offer curbside and that instore shopping is by appointment only and for essential/frontline workers. Then they proceed to ask us to lie for them. Yep. They actually say “Can’t you just say I’m essential, I really want new running shoes and I always try on at least 10 pairs to find the perfect one.”.
  • We’ve had people come in for a scheduled appointment turn around and tell us they are retired, that they aren’t working. *Cue manager intervention and direction to curbside service.
  • We’ve been yelled at and the f-shot shouted at us over the phone because the customer thinks the “lockdown/stay at home order is bullshit!”. …sigh
  • We have to tell customers to put their mask on when we deliver their shoes curbside.
  • I’ve been told I don’t know what I’m talking about when I explain the lockdown/stay at home restrictions and regulations
  • Many products are on back order, because of Covid. At least three times a day, myself or one of my co-workers is yelled at because of it. My favorite retort is “That’s what you said when I called on Sunday!” …we are closed Sundays.
  • When we take the purchases out to the cars, it’s so much fun when the customers exclaim “Sure is cold eh? You gotta be freezing!” and continue to chat as they are in the warm car. Sometimes I inch forward in hopes of catching some heat from their vents.

As I said earlier, most of the customers have been great. Grateful for their new footwear so they can go to work and get the job done. Jumping out of their cars, mask on to get the boxes from us so we don’t have to be outside longer than needed. Tipping us for our service. Asking us how we are doing. I had a gentleman ask if he could go get me a coffee. Elderly customers telling me I brightened their day, staying on the phone with them for 30 minutes helping them replace their slippers.

I can’t believe it’s been a year that I’ve been writing about Covid retail. A year. Although it’s been tough, and dealing with the public hasn’t been the thrill ride of my life, I do have to say, every day, at least one person, a perfect stranger shines a ray of hope into my day. Genuine kindness expressed. Genuine concern and compassion has been shown. Yes, we need a vaccine. Yes, we need to wear a mask. Yes, we need to sanitize/wash our hands, and yes, especially now, a year into this pandemic, kindness can be a cure too. Kindness may not cure a virus, but it can cure a beaten down spirit. It can bring warmth to your heart and a smile to your face. One of my favorite quotes goes a little something like this, “Your kindness may be the only glimpse of god someone see’s today.”. A simple act of kindness can give someone the energy to keep going, give them hope of better days to come. Be kind, plain and simple.

communication, lifestyle, parenting, Sunday Confessions, Women

Sunday Confessions

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Over the past weeks something has been occurring that has left me, well, a little perplexed. As you know, I have returned to the shoe store 4 days a week. I have been assigned to my old stomping grounds, the Ladies section. I found myself checking the calendar last week to assure myself that it was 2018. I felt like I had gone back in time. Why you ask? Well, it seems that the 1950’s mentality that the man has final say in how the money is spent and he decides what shoe or boot you should be wearing still exists. I shit you not. I have witnessed women telling me they loved the fit of the shoe, that it didn’t hurt their bunion and it was exactly what they were looking for only to have their significant other say “You chose that? Seriously?”. I have also been witness to a man telling his wife she was kidding herself to think the boot she was trying on looked good. I have lost count of the moments I watched the light fade from a woman’s eyes, her head bow down and heard her say “you’re right.”. Women that I know make their own money, women that are lawyers and doctors telling me that they have to get the “OK from the boss” before purchasing their shoes. Pardon my french, this is bullshit and it needs to stop.

What I am about to say may ruffle some feathers, of this I am sure. As women, we teach people how to treat us. Sure, it is a jerk move to belittle your wife. On the flip side Ladies, you let it happen. You have a voice. You have an opinion. You know what you like and don’t like. You know how to treat people and how you want to be treated. You know what is kind and what is not. It really is this simple. Both men and women need to call each other out on inappropriate behavior and comments. Trust me, I have seen women belittle their husband’s footwear choices as well…which is ridiculous if you stop and think about it. Unless you are a part of the psychic network, there is no way to know how a shoe feels and fits on someone else’s foot. I don’t care if it’s a loafer that has bunnies all over it, if the person likes it, it feels good on their foot and it brings a smile to their face, simply smile and let them buy the god damn shoe. Here’s a little go to list for you;

  • Do not tell anyone how the shoe on their foot feels. It makes no sense, you cannot possibly feel what it feels like on their foot and you sound like a fool.
  • Do not tell a women her ankles still look fat when she is trying on high heels
  • Do not tell your 40 year old wife her shoe choice reminds you of your Mother
  • Do not tell your husband he needs “old man shoes” to match his “old man hairline” …yes, I am sad to say I have heard this on more than one occasion
  • When your 10 year old daughter has large feet and needs a ladies size 11, do not say “if this keeps going she’ll be wearing ugly clodhoppers for life” – first of all, that’s mean and ugly. Secondly, most shoe companies make cute shoes and boots up to a Ladies size 13.
  • If you have a job and make your own money, you should not need your spouses approval to buy yourself shoes, man or woman.
  • Never make fun of someones choices. Trust me, I think there are a lot of ugly shoes out there. Key words are “I think”. Just because I don’t like them does not mean someone else will adore them.

If you find yourself saying something to your spouse that if anyone else said to them, they would end up with a fat lip…you probably shouldn’t be saying it either. This applies to everything, not just foot apparel. Be kind. Plain and simple.

 

 

Business, communication, lifestyle, That girl in the red coat

… oh the things I hear

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As you know, I have been in the retail/customer service biz for over 30 years now. Yep. 30 years. From running the first central dispatch for Pizza Hut Canada back in the 90’s, to selling everything from hairspray, shoes and luxury vehicles. Over the decades, there has always been one commonality. The strange, the rude and the down right odd things people say to salespeople. In sharing these zingers, my hope is to bring a smile to your face and if you happen to know anyone who behaves/speaks like this, maybe together we can help them. …and yes, I am sorry to say, the following have been said to me. I constantly have to remind myself “do not show it on your face”. I can’t make this shit up.

  • “Will this boot shrink?” – a woman asked me if the Hunter rubber boot she was trying on would shrink in size. I asked her if she meant would it stretch. Nope. Her concern was it would shrink.

 

  • “This sandal is too big…look how much my foot moves!” …she was trying on a flip flop.

 

  • “How am I supposed to hold the hairspray?” …the can stated it was “hard to hold”. …psst…that means the hold factor of the spray itself.

 

  • “If I never use the back seat why do I have to get a 4 door car?”. I let the gentleman know we offered a 2 door sedan. “Oh, 2 doors won’t do.”. …sigh

 

  • A couple did not think it was fair that they couldn’t get approved for a car loan. We explained that they hadn’t paid their phone/cable bill in 9 months to which they said “well, they changed our plan and we didn’t like it so we won’t pay until we get what we want!”. …FYI – that’s not how that works. If you don’t pay your bills, your credit rating plunges and lenders aren’t a fan of bad credit.

 

  • “I need a shoe that fits my Orthotics.” I asked her if she had them with her. “Oh no, I never wear them.”.

 

  • “These are men’s shoes! There is an “M” on the box!” …we were in the ladies section. FYI – an “M” = medium width. A “W” = wide width.

 

  • “Can you tell me where my toe is?” … a woman trying on a 4 inch pointed toe stiletto heel.

 

  • “Is there enough room in this shoe for growing room?” … a question posed to yours truly from a woman in her 40’s. I let her know that her feet have probably stopped growing to which she said “Yeah, but what if I gain weight?”.

 

  • “Are these slippers slippery?”

 

  • A woman came in looking for winter boots. She picked up a pair and asked if they were winter boots. I let her know that although there was fur inside the boot it was a fashion boot. It had no thermal grading and was not waterproof or water resistant. I was told I didn’t know what I was talking about because “anything with fur is for winter.”.

I could go on, but I would get carpel tunnel, so I shall save more for later. Enjoy the giggles Beauties.

health and wellness, lifestyle

Sunday Confessions

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I have been in the retail/customer service gig for over 30 years now. Yup…30 years. I have sold everything from lingerie to sports cars, hairspray to stilettos. In every sales arena, there has always been two commonalities, the customer and their perceived attitude. Over the years, a combination of experience and maturity led me to the conclusion that not everything and everyone are as they seem. That attitudes and opinions are often taken the wrong way or taken too personally. There is always something else going on behind the scenes. I had a few experiences yesterday with customers that led me to today’s blog. Take it as a reminder to not take the views of others, their words or actions personally.

I asked a woman if I could help her, if she was finding what she was looking for. She didn’t answer me, didn’t even look at me. I let her be and returned a few moments later when I saw her walking around in a pair of pumps she had chosen. I asked her how the fit was, if they were comfortable. She looked up at me and shrugged. I saw the size she was from the shoe box on the floor and went and found some similar styles. I brought them to her and asked if she liked any of them. She looked at them, then at me and told me she didn’t want to buy shoes but had to because she was going to her father’s funeral.

A man came up to me, quite agitated. He was looking for shoes for his mother. He didn’t know her size and was embarrassed that all he had to go on was his tracing of her foot on a piece of paper. I showed him a few styles that might work for her and offered some slipper styles too. He said “Only shoes! She will only wear shoes!”. Then he let out a huge sigh and apologized for raising his voice. His mother has Alzheimers and it had been a rough week.

A woman came up to me and asked me my name. I told her “My name is Sara”. She said “Okay, good to know.”. I asked her if she needed my help. She told me no. For the next few minutes I kept seeing her trying to catch my eye and when she did, she looked away. I saw she had different styles of sandals in her hand. I went over, asked for her shoe size and showed her the chairs we had available. I told her she could have a seat and would bring over the sandals for her to try. When I brought over the sandals, she stayed pretty quiet. I noticed she was struggling to do up the back strap, so I offered to help her. She looked up at me and said “That would be great. I am not having a good day”. Over the course of our conversion and trying on multiple styles of sandals, I came to find out she had many medical issues that affected her balance and her gait (her manner of walking). She also apologized for not speaking a lot at first, for she has anxiety buying shoes – she knows people are looking at her and she knows she will need help putting on shoes. All she ever wants is to feel normal and have shoes that a woman in her 40’s would wear, and not have to settle for the same shoes as her grandmother. Long story short, I found her two pairs of sandals that gave her great support and an even stride and that I would wear. As she was leaving, the woman that came in looking at the floor and hardly speaking was beaming and telling me how happy she was, she gave me a hug and told me that now she feels she can play tag with 3 year old at the park.

Maybe it’s the new moon. Maybe something’s in retrograde. All I know is that in less than 9 hours I spoke with people dealing with a loss of a child, a loss of a parent, having to put a parent in long term care, a loss of physical abilities, a loss of a job. At first they came across cold and abrupt, and honestly, dealing with those issues, who wouldn’t? I just let them be them and kept trying. Shower them with kindness, sooner or later, the wall comes down.

The purpose for today’s blog isn’t only sales related. It’s life related. You never know what another person is going through. It’s hard not to take opinions and attitudes personally, this I know too well. You gotta try to remember, it’s not about you. If you take the time to delve a little deeper, you may end up bringing a little light into another’s dark day.

 

 

Beauty, Women

Sunday Confessions

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I woke to the sounds of birds chirping and the faint glow of the sunrise peeping through my window. It’s Sunday morning on my part of the globe. As I sit in my kitchen by my window, I feel the warmth of the summer sun, the  morning breeze cooling my shoulders. I see the steam rising off my fresh cup of coffee in my favorite mug and all is right with the world. As I was gazing out my window, wondering what to write about today, my mind was flooded with all the conversations I had with customers this week. As you know, I decided to take the offer of returning to the shoe store I once worked at. In the past I was in charge of the Ladies section. This time around, I am once again in the Ladies section, without the hassles of management. I go in four days a week and all I have to do is focus on selling and helping the customers, and it’s wonderful.

This past week, I lost count of the women who spoke poorly of themselves, and unfortunately of others. Women of all ages. Thinking their ankles were too thick to wear a strappy sandal. Women who thought they were too old to wear red heels. Women who thought their bunions were too ugly so they only wore running shoes so no one would see their feet. Women who thought their feet were too wide for the gold ballerina flat they adored. Women who thought their calves were too big or too slender. Women who thought their baby toe looked weird. What it all came down to was they were all worried about what others would think, never once giving a thought to what they themselves thought. Almost all of the women who were concerned about their “problem area” had one thing in common, someone had told them it was a “problem area”. One woman in particular stands out. She found a pair of sandals, flat with a little bow. I told her they looked really cute on her, because they did. She looked up at me, eyes sparkling, smiling ear to ear and said “I love them!”. Minutes later, I saw her putting them back in the box and returning them to the shelf. “Did you need another size?” I asked. “No. My friend said they were too young for me and I just look foolish.”. No smile and the sparkle in her eyes had vanished. She ended up sitting in a chair waiting on her friend. She didn’t want to look anymore or try on anything else.

First and foremost, Ladies and Gents, don’t do that. Don’t. One of the cruelest actions is putting your own insecurities on someone else. When you see that someone is happy or excited about a decision be excited for them, celebrate with them. Secondly, for all those out there, Ladies and Gents alike, stop worrying about the size of your ankles, your calves, your bunions, whatever it may be, stop worrying about what other people think. Trust me, no one is looking…and for the few who are, give them a copy of Knitting for Dummies and tell them to get a new hobby. Seriously, if they have time to look for thick ankles and bunions, their lives must be pretty empty and their self esteem and image is dwindling to say the least.

Be your own kind of beautiful, today and everyday. Be kind. Celebrate others achievements and choices, for they are theirs, not yours to deal with. Oh, and buy the shoes.