February | 2014 | That Girl in the Red Coat

Wow! Part 10. When I began my Tales of Truth series I thought I would run out of material. I thought I would write four, maybe five installments. I am beginning to have a sneaking suspicion that the public at large has heard of my Tales of Truth and are trying to see if I will write about them…at least, that is what I am hoping.

One evening, after my shift had ended, the phone rang and my ptg (part time girl) answered. She asked the customer to “please hold”, put the call on hold and turned to our owner/head stylist with a look of fear on her face. The call was about a brow wax, the customer on the phone wanted to book an appointment for her daughter, her daughter was a toddler. Yes, a toddler. – enough said.

Anyone who lives in North America know that this winter, Mother Nature has showed us what she is made of. We have been under the thumb of the Polar Vortex. Safe to say, we have had a lot of snow. I had a woman get mad at me about all the snow in the parking lot and couldn’t understand why I wasn’t doing anything about clearing it away. I let her know we had been shoveling a walk way to and from the door and clearing the sidewalk in front of the shop. She still had an issue with my lack of parking lot snow removal. FYI…our shop is in a strip mall that has over 250 parking spaces.

The phone rings and I answer with my standard greeting. “Are you open?” to which I answer “Yes, we are here until 6 p.m. today”. “Are you sure you are open?”. Again, I let the customer know we are open. “Okay, just checking. I will be in tomorrow”. – people, I shit you not. This actually happens.

From time to time, there are price increases on product. A fact that no one really enjoys. A customer came up to the counter and said “This used to cost $17.95. Now it is $19.95.”, to which I agreed “Yes, there has been a cost increase and a price increase on this product line.”. She scowled at me and said “I know! The price is higher!”, to which I answered “Yes it is higher. You are correct”. Then she looked at me and said “I know I’m right! I wanted to be sure you knew there was a price increase.”. ….sigh.

A woman told me I had poor customer service skills and was too abrupt. LONG story short – Poor customer service skills = I wouldn’t tell her how to color her own hair. (she had 3 colors in her hair and had used box dye in the past year). Abrupt = I explained that no matter what salon she went to or what color line she used, in 2-4 weeks she would still have regrowth and that the gray roots would return.

We offer complimentary coffee at our Salon and it smells wonderful. We have been using flavored creamers lately that make the Salon smell heavenly. (…a perk to the new flavors – yours truly gets to taste test them). I was at the front desk updating our Facebook page when I hear the familiar chirp of the shop’s door. Before I can get out my “Good Morning!”, all I hear is “What is that smell? …cough. ..cough…It smells so good! Do you sell those candles?”. To which I smile, hold up my mug and let the customer know that it is the flavored creamer in my coffee that she smells. “No it isn’t! cough…sniff…cough..You must have a candle burning in here!”. I reassure her that it really is my coffee. “No way! I don’t believe it! Give me your cup and let me smell it!”….needless to say, I didn’t finish my coffee that day.

A woman came in looking for KMS Molding Paste. I let her know that the packaging had changed but the product was the same. “How do you know?” she asked. I let her know that the line had been revamped over a year ago and that I had the spec. sheet from KMS California on what products were discontinued and what products had been replaced and what products stayed the same. She looked at me and said “Yes, but how do you really know?” …see link below

https://thatgirlintheredcoat.com/2012/09/28/the-replacements/

In Ontario, in February, we have a provincial holiday – Family Day. A holiday the provincial government created for a little break in the dull days of winter, and to offer an extra holiday in between New Years and Easter. Retailers and most businesses close for the day. I had posted a sign in our window letting our customers/clients know that we too would be closed for Family Day. A woman came in the shop and as she was paying for her products looked at me and said “Must be nice to make up something like “Family Day” just so you can close the store”. …thank goodness she wasn’t a mind reader.

First and foremost, I gotta thank you all for your patience and your support over the past weeks. It has been over 3 weeks since my newest tale, yet you all kept reading my tales from the archives and sharing my tales, and for this I must thank you. On to the tale at hand.

It’s a new year. (Yes, I realize it’s February). I am not one to make New Year’s resolutions. I tend to make up my mind and go forward, no matter the date. This year, as I was sitting in the emergency room with my hubby (no worries – not his heart – he broke his ankle on New Years Day),both of us were joking and giggling with each other. One – of the absurdity of his luck, and two – it was the first time in 2 years we were at the hospital in the early morning instead of the wee small hours of the morning and he was waiting to be fitted for an air cast, not hooked up to monitors and being poked and prodded. It was then and there I realized it’s been awhile since I gave over and was just grateful. I resolved to myself to go forward with love from now on. Decided that whatever got in my way, negative or positive, I would thank it, and give it love. When push comes to shove, we have no control of what will happen, we only have control of what we think and how we deal. I will admit, I have had a few moments of weakness, like the day I told the 5 foot snow drift to fuck off because the snow kept blowing back in my face. – hey – hubby broke his ankle the same month Mother Nature decided to show us what she was really made of. Back to the tale at hand.

The weather in my neck of the woods has been cold, snowy and not very sunny. So, I understand why some people are grumpy, but at the end of the day, we can’t control Mother Nature, we can only control our nature. I have heard, over and over about how unfair it is that dinner plans had to be changed because of bad weather. I have heard about how unfair it was to come back from a sunny vacation to a snowy mess. I have heard how unfair it is that now your hair is dry and frizzy because of the weather. All of these things are worth a pout or two, and then it’s time to move on.Think about it, these are all things you have control over. You do. Dinner plans may have been changed, remember – dinner will still be eaten. You miss the sun & surf of your vacation, remember – you got to go on vacation.Your hair is dry and frizzy, remember – with the proper products, your dryness and frizz will be a thing of the past. Over the past weeks dear friends have endured things they have no control over. They have lost both parents, have lost their friends to illness and addiction, have lost their beloved pets, have broken their wrists (and ankles) – these are things that are deserving of more than a pout or two…your frizz…not so much.

I do believe it’s time to be thankful. It’s time to give it some love, what ever it may be. Frustrated at the wind chill factors? Be thankful you have a home – many are hoping they get to the shelter on time for a bed. Pissed off that your hat made your hair frizzy? Be thankful for the frizz, then go through your closets and donate the coats and hats you no longer wear to your local women’s shelter. Ticked at the traffic jam? Be thankful you are not in the accident that caused the traffic jam and send some love to those who were. Frustrated that you are always shoveling? Be thankful that it was a broken ankle and his heart is on the mend.