Beauty, communication, Hair Care, lifestyle, That girl in the red coat

Empty chairs

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Today’s tale is for all the stylists out there. In the best of times, many struggle to keep clients in the chair. In the time of Covid 19, now more than ever, client retention is more important than ever. As you know, I am not a licensed stylist. I have (physically) been out of the Salon and Beauty Biz for more than 4 years now, and although I am no longer in the Salon, every day, and I mean every day, I receive a text, an email or a face to face question, “What product should I use on my hair?”. When I ask them “What did your stylist suggest?” more often than not, I’m sad to say, their stylist either gave them no advice at all or told them to pick up their products at, gulp, Walmart.

I have covered this situation many times in the past. The following blogs were some of the more popular ones;

https://thatgirlintheredcoat.com/2014/05/20/if-you-are-a-stylist-you-are-a-sales-person/

https://thatgirlintheredcoat.com/2016/05/24/my-stylist-said/

https://thatgirlintheredcoat.com/2013/05/28/a-conversation-between-two-people/

Here’s the deal. When your clients are sitting in your chair, they are putting their trust in you. Plain and Simple. Trusting you will help them like their reflection once again. Trusting you will be honest with them about which cut is best for them, how to manage and maintain their new color. Trusting that they will be taught how to achieve the same look and feel to their hair once they leave the Salon. The only way your client will be able to achieve this is with the proper products and the proper styling techniques, from how to blow dry their hair and how many products they will need. Some styles only need one product, some styles need multiple products and styling tools. As a stylist, it’s up to you to teach them. To educate your client on what’s what with products and the importance of using the correct one.

In the past 4 months I have personally spoken to 8 women who were looking for a new stylist because they did not like their hair, their stylist didn’t listen to them and just did what they thought was best, or because, I’m sad to say, their stylists made them feel stupid, or blamed the client for their hair being a mess. I told them to give their stylist one more chance, with a caveat. I give them a list of things to ask/tell their stylist. Remember, you are paying for a service, you are allowed to ask questions or give opinions, politely of course. Tell your stylist what you like and do not like. If you don’t like to use a blow dryer at home, tell them. If your unsure about styling techniques, ask them to show you. Wondering why you are never told what products to use? Ask them to show you what products they suggest. Ask them about the product they just used on your hair. If the stylist isn’t open to a conversation or questions, you now know it’s time to move on to another chair.

Business, communication, health and wellness, lifestyle, That girl in the red coat

Tales of Truth – The Covid-19 Diaries

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Here we are, day whatever of Covid-19. Some of us are still on lockdown, some are self isolating, some are in Phase 3 of reopening, some are back in Phase 2. Many are sick, and sadly many have left this earthy realm far too early. Parents are scrambling for daycare and with every sneeze their child has, worrying if their child will be allowed to go to school that day, all with the ever constant worry if they will have a job tomorrow. Teachers are trying to educate and discipline via Zoom. The list of change is endless. The one thing that hasn’t changed is retail. Yes, I realize the nature of retail has changed, the one constant is the behavior of the customer. Many are great, but as always, there are always those precious few that explain why there are warning labels on detergent. Here’s a glimpse of what retail life has been like over the course of the last few months, pre and post mandatory masks.

  • Social distancing is a concept many cannot grasp. Keeping 6 feet away from each other seems too hard to comprehend. I mean, I understand that all our lives women have been “told” what 6 inches is, but come on.
  • I have been called a bitch because I asked a customer, who was not wearing a mask, to back up so I could get her shoe for her.
  • My coworkers and I have been purposely coughed on while being told “Well, you got a mask”.
  • I’ve been told I’m a hoax believing lemming because I was disinfecting surfaces that countless numbers of people touch.
  • I had a customer tell me “I’m a truck driver that goes to the U.S. all the time. I’m supposed to be quarantining right now, but they can’t make me! I got a life to live!”.
  • Before mandatory masks, I was laughed at, pointed at, smirked at, told to “Speak up! I can’t understand you!” or ignored by customers because I chose to wear a mask.
  • I’ve had complete strangers walk right up to me, rub my arms and say “It’s too bad no one is taking Covid seriously”. … six feet Karen. Six feet.
  • A woman kept taking her mask off to sneeze, then touch her face, then touch the product, then put her mask back on.
  • A woman clipped her toe nails to see if that would make the shoe fit better. I shit you not. Pulled out her nail clippers in the store and clipped away.
  • A woman continued to stand right beside me, even after asking her to move away. Then complained that she couldn’t sit beside a woman (who was 6 feet away) because of Covid. …sigh
  • Every day, I am asked when stock is going to arrive, and many woman do not like that I don’t know. Some even get angry, some pout, some even tell me “This and you are bullshit”. FYI – many products weren’t even made. …pssstttt, China was shut down for months too.
  • Grown men have yelled at our part time teenage girls who ask them to sanitize before entering the store. Literally losing their shit, waving their arms, yelling “masks and hand sanitizers are bullshit”.

I could go on, you have no idea for how long. There have been lovely customers too.

  • I’ve been thanked for working during the past 5 months.
  • I’ve had customers give me a cash tip for helping them.
  • I’ve helped make our elderly customers feel comfortable and safe.
  • A woman with a portable oxygen tank had her mask on. I could see she was struggling. I told her she could pull it down for a moment if she needed. She said “No. It’s the rule and I want to protect you and me.”.
  • I’ve had customers come to my defense when another customer isn’t being so nice.
  • My coworkers and I have each others back.
  • My boss and the owner have come to our defense with irrational customers. They will come and take over the sale for us.
  • My work place is doing their best to protect us.

Here’s the deal. Believe it or not (that’s your choice), Covid-19 is here, and it’s gonna be around for a while. Be prepared that you may not get the fall boot you’ve had your eye on. There are stock shortages everywhere – tried to get any Lysol wipes lately? I get it. It’s frustrating. It’s a royal pain in the ass. Wearing a mask isn’t fun – try wearing one for 9+ hours a day. I know you miss your friends and family, so do I. I too miss the days of my only morning thought on my way to work was “What should I make for dinner”. It sucks. Plain and Simple. How about trying not to make it suck more for yourself and others.

Be kind. Be patient. Think about others. Try to remember every sales person is doing the best they can, some days better than others, some days worse, no one is perfect. Try to remember, just like you, they have no control over what is happening. All we can do is control ourselves.

Beauty, health and wellness, That girl in the red coat, Women

Giving Thanks

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It’s Thanksgiving in Canada. As I was having my coffee this morning, I had a feeling something was missing. A feeling of something left undone, forgotten. I have been feeling this way almost everyday lately. With everything happening in the world from the ever present Covid 19, the always infuriating Trump, the continued injustice of black, minority and indigenous people, it’s safe to say my mind has been spinning and I have been finding it hard to focus. So, I went about my morning, getting the laundry in the washer, starting meal prep, having a social distanced coffee with my folks, the usual “day off” routine. Yup, no turkey prep for this gal. We do not celebrate Thanksgiving in the traditional sense since my hubby had a heart attack 9 years ago on Thanksgiving weekend. Back to the tale at hand. As I was going through the motions of my routine I still had that aching feeling I was forgetting something. To be honest, I knew what it was I was forgetting. I’ve known everyday. I wasn’t writing.

My last entry was May 24th. I had just returned to work. Jesus, I thought retail before Covid was interesting… . Those of you familiar with my blog, (9 years of loyal following, thank you), know I tell it like it is. Well, this is how it is. I haven’t written in over 4 months for two reasons. 1 – I’ve been pissed off. 2 – I didn’t trust myself because of my anger. I didn’t want to come across as a raving lunatic. I didn’t want to upset the apple cart. I didn’t want to lose the following I have. This morning, as I stepped outside for a cigarette… yes, I’m still smoking, let’s move on, I finally listened to the advice I’ve been dishing to everyone else. I’m a “helper” as Brene Brown says. I love to help everyone, from boosting up their self esteem to making sure they have enough toilet paper. … Covid …who knew? The one person I don’t seem to help enough is me. So, this is me, helping me, and hopefully you as well. (I told you I was a helper).

I am in no way an expert, nor a guru on the mount. What I am is a 48 year old woman who has made her share of mistakes, had her share of triumphs and defeats. I am a woman who’s life isn’t how I pictured it would be, whose been thrown curve balls and sucker punches and lived to tell the tale. I’ve been (and sometimes still am) a woman who worries what others think, if I’m disappointing anyone. I’m a mother who worries if I did all I could for my daughter while she was growing up. I’m a woman who has been married 26 years and finds herself wondering how so much has changed yet stayed the same. I’m a woman who is quick with a sassy remark, and also, a woman who, I’m sorry to say, can be quick to judge.

Thanks to Covid, I’m a human being trying to get through each changing day, trying to keep my head above water and not make Covid the only thing I focus on. I’m a woman who’s here to tell you that you are not alone. We all have moments of doubt, of fear, of hopelessness. Believe it or not, that is what I’m most thankful for. As I see it, those moments are the moments that prove we are all the same. Shred away the bravado, the ego, we are all just, in the words of June Carter Cash, “trying to matter.”. If we are all the same, maybe, just maybe, that means we can have each other’s back.