Beauty, Hair Care, lifestyle, That girl in the red coat, Women

Buttering up your Monday Motivator

It’s Monday. It’s January. The February “blahs” are just around the corner. The view from my window…snow storms are threatening, skies are cloudy, the gleaming white snow has lost it’s sparkle and lays there, dull and grey. Before you pull down the shades and crawl back under the covers, I have a little something to help add a pop of color to your daily life and remind you that Spring will rise from her Winter slumber soon enough. Let me introduce you to Joico Color Butter.

From pink to purple, red to blue, Joico has created a color for you. Joico Color Butter allows you to try the vibrant shade you have always wanted, without the commitment! The color lasts up to 10 shampoo’s. Joico Color Butter is the perfect product to touch up vibrant ends, or to restore your existing vibrant shade until your next Salon visit. Here’s a few key features of this FAB! product;

  • Joico Color Butter is a nourishing color treatment. Yes. I said treatment. Color Butter both moisturizes and strengthens the hair. *Reduces breakage up to 44%.
  • Joico Color Butter is free of peroxide, ammonia, MEA and PPD.
  • Hair is instantly more vibrant and strong with healthy and glossy strands.
  • Washes out in 10 shampoo’s *Depending on the porosity of your hair.
  • The perfect product to refresh existing semi permanent pastel/vibrant colors.

To use;

  • ALWAYS wear gloves and cover your clothing to avoid staining. If you happen to spill a little, wipe off counters and floors as soon as possible to avoid stains.
  • best results are on pre-lightened hair.
  • for a pastel/lighter effect, apply to damp hair. Leave on for 5-15 minutes, then rinse. You can follow up with a shampoo – Joico Kpak Color Therapy is suggested.
  • for true vibrancy, apply to dry hair. Leave on for 5 – 15 minutes, then rinse. Follow with Joico Kpak Color Therapy Shampoo.
  • for bolder results – apply Joico Color Butter 2 -3 times. *always rinse and blow dry in between each application.

Visit http://www.joico.com for more information on Color Butter. Their FAQ sheet answers any and all questions, for stylists and their clients alike.

I know there are many of you out there who scroll through Instagram or Pinterest and vibrant hair color peaks your interest. I also know many are fearful of the commitment to color and worry about the judgement that may follow. Thanks to Joico Color Butter, you can have commitment free color. Who knows, you may find that you can’t stop smiling at your reflection. You may find yourself hearing “I love your hair” as you are in the produce aisle. Take a chance. Try something new. …you know what they say… Everything is better with butter.

 

Beauty, communication, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – Part 10

Wow! Part 10. When I began my Tales of Truth series I thought I would run out of material. I thought I would write four, maybe five installments. I am beginning to have a sneaking suspicion that the public at large has heard of my Tales of Truth and are trying to see if I will write about them…at least, that is what I am hoping.

One evening, after my shift had ended, the phone rang and my ptg (part time girl) answered. She asked the customer to “please hold”, put the call on hold and turned to our owner/head stylist with a look of fear on her face. The call was about a brow wax, the customer on the phone wanted to book an appointment for her daughter, her daughter was a toddler. Yes, a toddler. – enough said.

Anyone who lives in North America know that this winter, Mother Nature has showed us what she is made of. We have been under the thumb of the Polar Vortex. Safe to say, we have had a lot of snow. I had a woman get mad at me about all the snow in the parking lot and couldn’t understand why I wasn’t doing anything about clearing it away. I let her know we had been shoveling a walk way to and from the door and clearing the sidewalk in front of the shop. She still had an issue with my lack of parking lot snow removal. FYI…our shop is in a strip mall that has over 250 parking spaces.

The phone rings and I answer with my standard greeting. “Are you open?” to which I answer “Yes, we are here until 6 p.m. today”. “Are you sure you are open?”. Again, I let the customer know we are open. “Okay, just checking. I will be in tomorrow”. – people, I shit you not. This actually happens.

From time to time, there are price increases on product. A fact that no one really enjoys. A customer came up to the counter and said “This used to cost $17.95. Now it is $19.95.”, to which I agreed “Yes, there has been a cost increase and a price increase on this product line.”. She scowled at me and said “I know! The price is higher!”, to which I answered “Yes it is higher. You are correct”. Then she looked at me and said “I know I’m right! I wanted to be sure you knew there was a price increase.”. ….sigh.

A woman told me I had poor customer service skills and was too abrupt. LONG story short – Poor customer service skills = I wouldn’t tell her how to color her own hair. (she had 3 colors in her hair and had used box dye in the past year). Abrupt = I explained that no matter what salon she went to or what color line she used, in 2-4 weeks she would still have regrowth and that the gray roots would return.

We offer complimentary coffee at our Salon and it smells wonderful. We have been using flavored creamers lately that make the Salon smell heavenly. (…a perk to the new flavors – yours truly gets to taste test them). I was at the front desk updating our Facebook page when I hear the familiar chirp of the shop’s door. Before I can get out my “Good Morning!”, all I hear is “What is that smell? …cough. ..cough…It smells so good! Do you sell those candles?”. To which I smile, hold up my mug and let the customer know that it is the flavored creamer in my coffee that she smells. “No it isn’t! cough…sniff…cough..You must have a candle burning in here!”. I reassure her that it really is my coffee. “No way! I don’t believe it! Give me your cup and let me smell it!”….needless to say, I didn’t finish my coffee that day.

A woman came in looking for KMS Molding Paste. I let her know that the packaging had changed but the product was the same. “How do you know?” she asked. I let her know that the line had been revamped over a ย year ago and that I had the spec. sheet from KMS California on what products were discontinued and what products had been replaced and what products stayed the same. She looked at me and said “Yes, but how do you really know?” ย  ย  …see link below

https://thatgirlintheredcoat.com/2012/09/28/the-replacements/

In Ontario, in February, we have a provincial holiday – Family Day. A holiday the provincial government created for a little break in the dull days of winter, and to offer an extra holiday in between New Years and Easter. Retailers and most businesses close for the day. I had posted a sign in our window letting our customers/clients know that we too would be closed for Family Day. A woman came in the shop and as she was paying for her products looked at me and said “Must be nice to make up something like “Family Day” just so you can close the store”. …thank goodness she wasn’t a mind reader.

Beauty, Business, communication, Hair Care, Uncategorized, Women, writing

Tales of Truth – Part 7

Yep…you read it right…part 7. I’m telling ya, between the February “blahs”, the snow and grey days and the full moon, do I have some tales for you. I find myself wondering if my readers are beginning to send these people into my shop to see if I will either write about their escapades or to see if I will finally snap. As I have stated before, these tales are based on true events (sad…but true).

– A woman came in looking for a new shampoo and conditioner for fine hair. She had tried Joico’s Body Luxe, Matrix’s Total Results Amplify and KMS Add Volume and wanted something new. I showed her the Redken Body Full which is formulated for baby fine hair. She took the bottles in hand and then asked me “this conditioner says light, does that mean it is diet?”. …I am afraid I may let some of you down for I had a hard time stifling the giggle in my voice as I explained that “light” meant it wouldn’t weigh down her hair. (I sounded like Mickey Mouse for a moment…not one of my proudest moments but come on….diet conditioner?)

– A woman came in asking what I could sell her to make her roots not grow out so fast….enough said.

– From time to time I will order in a product that we don’t normally stock in the shop, so I take the customer’s name and number so I can call them when the order arrives. I called one woman to let her know her product arrived and was asked how I got her number.

– There is the sound of chatter and blow dryers and you can see women leaving with their hair beautifully coiffed…a woman comes up to the front counter with her hairspray, stands beside our Salon price list and says “do you have a Salon?” – happens at least 4 times a week…every week.

– The phone rings. I answer with my usual happy greeting. “Do you sell sinks?” is what I am asked. I let the gentleman on the other end of the phone know that we are a retailer and we ย  sell hair & nail products, to which he says “Yeah…so do you sell sinks?”. I let him know that he needs to get in touch with a wholesaler and even give him a number to call. The phone is dead silent except for a few heavy breaths, then he says “So, you don’t sell sinks then?”.

– A woman complained that her firm hold hairspray had too good of a hold. I asked her if she found it too sticky, or too hard, or if it felt crunchy. She said “No, it’s none of those. It just holds too good.”. – couldn’t help but wonder…does she complain that the Charmin is too squeezable?

– I would not suggest using your 30 Volume peroxide on household injuries or cuts…you don’t want to know.

– Every month we have a monthly draw. We have a sign and ballots right beside the product that is the monthly draw. Every day, at least 20 times a day, I hear “What’s your monthly draw?”…seriously…did hooked on phonics work for anyone?