Yes boys and girls, it is that time again…tales of truth from the salon. A full moon is upon us in a few days and it seems it’s affect has taken hold on the general public earlier than usual. **Names have been changed to protect well…me. Hmmm, lets see, where to begin….
A nice looking woman came into the shop in need of hair extensions. I walked her over to our selection of Human Hair extensions and let her know that they were a 7 piece set and that the clips were already attached. I am used to getting a few questions about how to put them in, if one package of hair is enough for a whole head, how to take care of them. I have to admit I am never prepared for the following question – “How durable are the clips and how well do they stay in?” – you see, she has “clients” that sometimes like to pull her hair and she needed to know if the clips would snap open. (a visual I did not need before 10:00 a.m.)
A woman came up to the counter telling me she was there to pick up her product. I asked her which product in particular. She proceeded to rant at me “I called and spoke to someone named Betty and she said she would put the product aside!”. I let her know that I didn’t have a Betty working for me and maybe she called another store. Her lip began to twitch, her face became red, her eyes began to well with tears “she said she would hold it for me and now you don’t have it?!?!?”. Again, I told her maybe she called another store to which she began to recite a phone number that was not the phone number of my shop. I kindly told her that was not the shop’s number to which she stumbled out an apology before hurrying out the door.
I hear the chirp of the door chime, I look up and say “Hi there! How are you today” to which I get my all time favorite response “Just looking.”. I let the customer know I am there if they need anything and go back to my inventory. I see her walk over to the nail polish display, take off her sandal and put her foot on the shelf. I stop her just as she is about to open up a bottle and paint her toes and let her know that we have color swatches so she can see what the color looks like, to which she responds “They are in the shape of finger nails, I need to see what the color looks like on toenails.”. Yes, it is true, people like this do exist.
I was yelled at because the Hairspray I suggested to a client was wonderful for her hair. “Why didn’t you tell me about this hairspray 6 months ago?!” is what she yelled. Between you and I, 6 months ago I thought her name was “just looking”.
Never ceases to amaze me that the customer’s that refer to their child as “brat” have a child that acts like a brat and then the parent complains to me that she doesn’t know why their child misbehaves.
I was helping a women find a new product because her beloved product was discontinued. We have all been there. As I was helping her a customer came in and before I could excuse myself to greet the newest customer, she says “Get me my hairspray!”. I excuse myself from my first customer and ask the Queen of England which hairspray she wanted to which she says “Don’t you remember?”. I apologize and let her know that I have a customer base of over 10000 people. I ask for her phone number so I can look up her personal profile and I can see which hairspray she usually buys from me. To which she says “I never give out my number.”. Before I can speak my first customer pipes up and says “that’s too bad, if you had given her your number she could be helping you as much as she was helping me.”. The lady grabbed the first can of hairspray she saw and bought it, still no phone number.
A customer wanted to return her flat iron because of a defect. I had to let her know in the kindest most polite of ways that “being mad that you have to squeeze the flat iron shut so it will flatten your hair” is not a manufacturer’s defect.
A woman showed me her ingrown hair problem. It wasn’t on her legs. Enough said.
So there you go. A little insight of why I didn’t have a new blog up for 3 days. I was gathering material.
One thought on “Tales of Truth – Part 5”
OMG!!!! All I can say is…….”better you than me! I could never be so kind to such customers!!!”