Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Full moon alert

***A note to reader’s…my app. wasn’t updated to 2013…looks like I just attract crazy…read on…

So it happened again. No, I didn’t have to dodge a flat iron. I did however have to dodge the crazy. You would think after 20 plus years in customer service and dealing with the public that nothing would surprise me. The upside to all the crazy I get to witness and deal with is it gives me so much material. I find myself wondering, when did throwing your arms up and shoving your finger in someone’s face over the fact that the scent of the gel that you bought doesn’t transport you to  a green meadow became the norm? Maybe it is all the reality television or maybe it is that oxy’s are now banned in Canada…hmm….then I checked my Moon Phase app. (A necessity to anyone who deals with the public) and realized that the full moon will rise tomorrow. Great.

The phone rings. I begin my usual pleasant greeting when from the other end of the line I hear “Yeah, whatever. Look I bought a flat iron and I don’t like it. I want to return it.”. So I ask if it is still heating up. “Well….yaaaaah. Pfft.” is the eloquent response I receive. I explain that once a flat iron has been used, if there isn’t a defect present I cannot return it, nor can I sell it to someone else. I offer the company’s 1 800 number and tell her to see if they can help her out. “There is a defect! I don’t like it! That’s the defect!”. As I try to explain that does not constitute a manufacturer’s defect, I get to hear the ol’ stand by “You are an asshole and you suck!” then silence…not a dial tone…silence. You see, she is looking for a fight. Guess what? She isn’t getting one. So there I stand for about a minute in silence. After a few more seconds she finally shouts “I’m hanging up now!!!”. Click. It’s only 10:30 a.m..

A woman comes in and says “I bought this stuff here a few years ago. I don’t remember the name of it but I really liked it, do you have it?”. At our shop we have an awesome salon program that tracks our customers/clients purchases…if they have given us their phone number. So, I ask for her phone number to which she replies “no thank you”. I go on to explain I am asking for her number so I can check her file to see her purchases so maybe I can track down the product she is after. Big mistake. Huge. Who knew that little phrase I had uttered would begin a ten minute rant on Big Brother(not the reality t.v. show…lets keep up people) and the government watching our every movement and how it is no business of our Prime Minister what products she buys, and then she asks me again if I know what the product is she is looking for. Oh look…it’s 11:15 a.m..

A gentleman comes into the shop stating “I am never shopping here!!”, walks the perimeter of the shop and leaves.

At our shop, we sell over 25 professional hair care lines, so I deal with over 10 distributors, so if I don’t have the product you are looking for, I can usually order it in. We call it a “special order”. Another big mistake it seems. A woman was looking for a certain Kevin Murphy product that I didn’t carry, so I let her know I could order it for her, I let her know I could add it to our special orders, to which she said “Well! If I knew it was such a bother that it has to be classified as a “special order” I wouldn’t have bothered!” and then she left. I have to admit, I just stood there, I was actually speechless for a moment. You don’t want to know what time it was…too depressing.

I can hardly wait to see what or who crosses the threshold tomorrow. I do know one thing for sure, on tomorrow’s playlist I will be sure to have Creedence Clearwater Revival’s Bad Moon Rising on repeat.

Beauty, Business, Hair Care, health and wellness, Uncategorized, Women

Joico to the world

  ***Original post from 2013 updated August 2016!

 

As we all know, from time to time products change their packaging or…sniff…gulp…our favorite products are discontinued. Although today’s tale is such a tale, do not despair for I come bearing good news. Yes, it is true. Joico has revamped their packaging and have laid to rest some of their products. Calm down, I told you not to despair. Take a breath, get a tissue or a shot of bourbon and collect yourself. This is a company that cares about it’s customers and they do their best to provide the best service and the best product for their customers. Joico has given a road map if you will of what products they suggest would be a suitable replacement for your beloved product and I have such road map and am sharing it with you. See?!? No need for tears or tantrums.

Here you go;

Discontinued = Joico Color Endure Masque. It’s replacement = Kpak Revitaluxe or Kpak Intense Hydrator

Discontinued = Joico Moisture Recovery Leave In Moisturizer. It’s replacement = Kpak Leave In Protector or Daily Care Leave In

Discontinued = Joico Daily Care Moisturizer. It’s replacement = Joico Daily Care Conditioner

Discontinued = Joico Brilliantine Shine Pomade. It’s replacement = Joico Structure Define Lightweight wax

Joico Structure Define

 

Discontinued = Joico Design Collection Humidity Blocker. It’s replacement = Joico Humidity Blocker Finishing Spray *this baby is new!

Joico Humidity Blocker

Discontinued = Joico Design Collection Dry Spray Wax. It’s replacement = Joico Texture Boost Dry Spray Wax *this baby is new!

Joico Texture Boost

Discontinued = Joico Design Collection Pliable Paste. It’s replacement = Joico Flex Control Pliable Paste *this baby is new!

Joico Flex Control

Discontinued = Joico Design Collection Gloss Wax. It’s replacement = Joico Crème wax cocktailed with Kpak Color therapy restorative oil. (my own recipe) *Cocktailed = mixed with

Discontinued = Joico Design Collection Flex. Shaping Spray. It’s replacement = Joico JoiMist Medium

Discontinued = Joico Design Collection Forming Polish. It’s replacement = Joico Creme Wax (from original Joico collection)

Discontinued = Joico Design Collection Texture Spray. It’s replacement = Joico Matte Grip Texture Creme or Joico ICE Erractic

Discontinued = the complete Joico Silk Results line. It’s replacement is the complete Joico Smooth Cure line – the newest addition to the Joico family and a beautiful line that many of the customers and clients of our shop/salon purchase on a daily basis.

Joico has revamped their packaging as well. It looks AWESOME!

Silver cans = the complete styling line.

Red = the Color Endure line which is now Sulfate Free!

Green = the Body Luxe line (volume)

Blue = the Moisture Recovery line

Copper = the Smooth Cure line which is Sulfate Free

Purple = the Daily Care line

Gold = the Kpak line

So now there isn’t any reason for you to feel lost or abandoned. Feel free to take this road map along on your next trip to the Salon.

 

 

 

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Don’t ask…don’t get.

“Every time I try to find a new hair stylist the first thing I ask them is “What cut would you give me?”. Then they always say the wrong thing so I get up and leave.”. Yes, ladies and gents, this is something I have heard not one but many women say. It has to be one of the dumbest phrases uttered in my presence and believe me, I have heard some pretty stupid stuff. These are the same women who do the same thing to their husbands/boyfriends/partners and complain that they are not happy…ever. First of all, unless your stylist is Dionne Warwick or an operator at the Psychic Network, it is impossible for them to know what cut you have envisioned in your pretty little head. Second, what is this? Third grade? Talk about setting someone up to fail. That is rude and just plain mean, and stupid. Which brings me to today’s tale or lesson if you will. I have been married over 17 years and every once and a while I fall off the wagon and start blaming my lovely hubby for my malcontent and it is not his fault. The fault is mine and I am just looking for someone else other than myself to blame. (He is LOVING that I am admitting this.).

In this life, we all want to be seen. We all want to heard. We all want to look great and feel great and have people notice us. We all want to be happy. One thing we all seem to forget is that we are in charge of our own happiness, no one else is. Every day I hear women slamming their husbands/boyfriends/partners, that they aren’t helpful enough, that they aren’t “present” or “involved” enough. I have even heard a woman complain her husband locks the bathroom door, she doesn’t understand why he feels he has to lock the bathroom door when he is taking a shit. Hey lady. Question for ya…you want the door unlocked when you are waxing your upper lip?

Ladies (and gents), if you want help, you must ask for it. If you want something, you must ask for it. There isn’t a stylist on earth that can guess you want to be a redhead, you must tell them. No man on earth is going to see a woman at a washing machine and ask if she needs help sorting the whites and the colors. Nor when he sees a bottle of Comet on the counter will he stop and think “Hey…maybe I should clean the toilet.”. It ain’t gonna happen. He will not notice that you have changed your blonde highlights from light golden brown to medium golden brown…ease up.  If at any time you have frowned at flowers or a gift, you have now solidified in his mind to never do that again. No offense to my lovely gents but you are simple creatures. Admit it, you know damn well that if you brought a woman carnations and she pouted at them, in your mental safety checklist that insures you will still get laid you put a check beside “carnations bad – never buy again”. Not to let anyone down and for future reference, here is a little list for you to refer to.

– when you want your cut a certain way, bring in a picture and ask the stylist if they can help you achieve the desired look. Do not hold the picture behind your back and offer a greater tip if they can guess what hairstyle you are holding in your hand.

– when you want to change your hair color, bring in a picture, preferably not black and white. (yep…it’s happened)

– when you are looking for a hairspray, know the hold factor you want. Do not say “any hold is fine” and then complain that the firm hold is too firm and all you wanted was a soft hold to get rid of your fly aways. See?! You knew what you wanted, you forgot you weren’t speaking with your psychic friend.

– when you want help, ask for it. Do not pout, bat your eyelashes or squeeze your cleavage together hoping he will catch on that you need help folding the laundry…all he is thinking is he’s about to get something…and it ain’t towels.

– if you are unhappy, it is not anyone else’s fault. It’s not. Sure people are asses and say and do terrible things. In the end we decide how much of a grasp we will allow said actions have a hold on our daily life and our happiness.

– if you have never told someone that what they are doing upsets you, shut up and stop whining. Yeah, I said it. We teach people how to treat us. Don’t like the treatment you receive? Change your lesson.

If you want love, you must give love. If you want kindness, you must give kindness. If you want respect, you must give respect. If you want help, you must ask for it. If you want carnations…do not pout when they are given.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Place your bets

So here we are. It is the beginning of yet another year and with it’s commencement comes the resolutions. Working at a Salon I am privy to many such resolutions, from “I’m gonna finally leave his sorry ass!” to the old stand by “This is the year I am going to the gym EVERY day!”. Myself, I no longer make resolutions. I gave up losing my money at that carnival game years ago. Too much pressure and quiet honestly, who needs the stress? Between working full time, being a wife and mother, bff, blogger and all around awesome gal (if I do say so myself…you should know by now, I am quite good at tooting my own horn), if I am going to stress over something it’s gonna be about the health and well being of a loved one, not if I am keeping my resolution to only have 1 coffee a day.

Over the past few days I have heard the resolutions of many of our clients and customers. One thing they all had in common was this, they all said they “had to.”. Had to?!?! When you were 10 you “had to”. If you are over the age of 18 and no longer living under your parents roof, resolutions, choices -take your pick, should be “want to”. By the way if you are over the age of 25 and still living with mommy and daddy, I think they have a resolution in mind for you. Where was I? Oh yes, ladies and gents, if you must make a resolution this year, how about you try to live a “want to” life instead of a “have to” life. This is not a new idea, I know. I was reminded of this back in the fall of 2012. I was fortunate enough to win a ticket to hear a great speaker, Mark Gaylard (Google him). Long story short -the message of the evening was do you want a “have to” or “want to” life, and baby, I want a “want to” life. Now to today’s tale.

I hear the familiar chirp of the shop’s door chime and look up to see a mother and daughter duo. I say hello and ask if I can help them find what they are looking for. The mom blurts out as she points to her daughter “Help her. I am beyond help.”. Oh, how I love a challenge. “Why do you say that?” I ask. She  then begins to tell me “I am no longer in my 20’s and I have to get used to it. Even my husband says so.”. So I asked her if she wanted to get used to it. The woman just looked at me and her daughter’s jaw dropped. I explained I meant no offense, I wanted to be sure she was okay with getting used to it, because I thought she had great hair. “You like my hair?” she said. I said that I did and that I could help her make it look even better if she wanted my help. I ended up giving her and her daughter some samples and the Salon’s price list. As she was leaving she said she would be calling for an appointment because she wanted one, then winked at me.

It is a new year and with it new possibilities lurk around every corner. This can be the year you quit smoking, muster up the courage to ask for help and go to rehab, let go of your fear of being attractive and go and try a new hair color and style, lose that weight that you have carried around long enough – pounds or people. Go and have a “want to” life. You are a safe bet and worth the wager.