Beauty, Business, communication, health and wellness, Uncategorized, Women, writing

Just leave it at the door

I have been in the customer service gig for over twenty years, from being a waitress to a manager and everything in between. So believe me when I tell you, I know the frustration of working with the public. Hell, it’s not good genes that give me my full bottom lip…I got that baby from all the times I had to bite my lip to stop myself from saying what I was thinking about a customer’s behavior. From a temper tantrum over  OPI Lincoln Park after Dark being on back order to a mother mocking her teen daughter’s oily scalp to a flat iron being thrown at my head…I have heard,seen and felt it all. Quite honestly, it is getting a little old and tiresome. I have to leave it at the door, I think everyone should as well.

For those of you wondering what the hell I am talking about, let me explain. In the customer service circles, “Leave it at the door” means just that. Whatever personal issues you are having, be it a sick child, a boyfriend who gives the joystick more attention than you (pun definitely intended), or your undies are bunching up – leave them at the door and pick ’em back up at the end of your work day. In other words – to quote Melvin Udall “sell your crazy somewhere else…we’re all stocked up here”. (you know…Jack Nicholson… As good as it gets…sigh). Life gets in the way, all the time. Leave it at the door.

I understand, trust me, how difficult it can be to “leave it at the door”. In one week I had my husband and my father have a heart attack as my daughter was in the throws of beginning high school. Guess what?!? Still had to put on a happy face and be polite. Still had to do my job and help our customers and clients. First of all – that is what you call being a professional. Second, that is called being an adult. Third and most important, using my husband’s or father’s health as an excuse to act like an ass would make me, well, an ass.

What brought on this tale today you ask? Well, let me tell ya, I ran into someone who didn’t leave it at the door, and quite honestly, it pissed me off. There I was, in line at my local grocery store. I have been a cashier in my youth, so I know what a joy that job can be, so I always make a point of being nice. The elderly gentleman in front of me was buying a jug of water and was paying with change. Well, Goldilocks (she had blonde hair), sure didn’t appreciate that. I heard so many sighs I was waiting for a parental advisory to come across the scanner. After the gentleman finished his count, she reached for the receipt and stared me down. Alrighty then. I get up to the cash and say hello to which she barks without eye contact “Need a bag?!?”. Funny, she had no problem with eye contact a few seconds ago… . “No, I brought one thank you.” to which she grunted and began to pile my groceries, on top of said bag. So, I dug threw my bread and berries, got the bag and began to pack it myself. She finished ringing in my groceries, then stared at me. Wow! Eye contact restored. So, I looked at the monitor, saw my total and asked her “so the total is $41.40?” to which she quipped “Yeah.”. I give her my money, she gives me back my change, on the counter as my hand is open and out, and turns back to the next customer (god be with him). I wish her a good night and receive no response. This is when my 10 year old self popped up and I found myself saying “HEY! I said to have a good night.”. She turned, stared and stuttered out “have a good night”. “Thank you, see you again.” is what I left her with. Now, I admit, not one of my finest moments. Hopefully it made her realize she was being an ass and maybe, just maybe she would be nicer to her next customer. Maybe, just maybe, tomorrow she will leave it at the door.

When it feels like life is kicking you in the crotch, why give it more of an excuse to get a few more blows in? If you are being miserable, you are gonna get misery given back to you. If you are being an ass, you are gonna get an asshole convention showing up all damn day. Just leave it at the door, and maybe, just maybe, on your way out the door at the end of the day, the wind will have blown it away.

Beauty, communication, Hair Care, health and wellness, Uncategorized, Women

Different but the same

Over the past few days I have had many salon tales come into my mind. So many tales to tell but how do I choose which one? I began this blog with the soul purpose of educating and enlightening the masses about the world of beauty and professional hair care products with easy to follow tips and opening doors that seemed to be locked and letting you join the club. I also wanted to wake up stylists and salon owners from their nightmare of what they thought was good customer service.

My primary goal is and will always be the same, to educate and enlighten. Over the past few months my tales have begun to travel down different roads, from customer service to product knowledge to how to be kind, not just at the Salon but where ever one may roam. You see, I am finding more and more, everyday, that beauty isn’t just the visual. It’s the emotional, the physical and the spiritual….maybe it’s because it is Sunday and I am missing my grandmother…who knows. Yeah, yeah…I know…you’ve watched Oprah and read “The Secret” so this isn’t news to you…or is it? Funny thing is, most Oprah and Secret die hards that have a library of all the #1 New York Times best sellers about self help and self love and loving your fellow man are the same people who mock their teenage daughter’s in public about their oily scalp and acne prone skin, or call their sons “tinkerbell” because he wants his hair style done just so and can’t live without KMS Molding Paste. Don’t get me wrong, I slip up all the time, did it last week when my daughter and I were out and I exclaimed and pointed at a sale item (I love a good deal). The item was Always overnight pads. Oops. I apologized on the spot. I am sure there is a doll with a pin in it in her room somewhere.

Being me, I have to clarify. Drives my husband CRAZY. I wanted to let you all know that I will always give you the newest product knowledge and information I get my hands on. I will give the tips you need for a great cut or Salon experience. I promise to continue with tales of my daily adventures in the Salon and all the tales of flying flat irons and mumblers and screamers. I will also keep telling the tales of kindness, the tales of inner and outer beauty. There is so much beauty around us, from the sound of our children giggling to the sound of our loved one sleeping beside us, the way the sun casts a shadow, the way the wind feels blowing through your hair while driving, the beauty of seeing someone, really seeing them and raising them up from such a simple act.

Want to change your perspective? Want to be more kind and stop being an ass? Just like being an ass, kindness is practiced. It takes effort, an effort with a great reward. You cannot just say you are going to be kind and then it happens. That’s like saying you are Jewish just because you attended a Bar Mitzvah.

What ever you put in, you get out. Plain and simple.


Oil and hair..they just don’t mix….

At least once a week a mother and her teenage daughter come into the store. As the mother begins to tell me about the oily hair her daughter has and how horrible it looks, out of the corner of my eye I see the young girl slowly shuffling towards us. In every scenario, with every mother, the young girl is staring at her feet. Then shifts her eyes upwards as if to pray to the almighty to quiet her mother and transport her to anywhere but the place she is standing. Daily life for these young ladies has enough struggles, oily hair does not need to be one. I can help with the oily hair. With the mother…gotta leave that to Dr. Phil.

In my experience, many young girls between the ages of 10 – 14 have at one time or another suffered from oily hair or an oily scalp. ( Poor kids…couldn’t wait to be a teenager). There are many professional salon quality shampoo’s that can stop the oil in its tracks. Here are a few that have given hope and yes, even a smile to a teenage girl.

For extremely oily hair –

– Senscience Specialty Shampoo

– RUSK Sensories Purify Shampoo

– AG Peppermint Wash

For normal to  oily hair –

– Joico Daily Care Treatment Shampoo

– Matrix Biolage Cooling Mint Shampoo

– ISO Daily Cleanse Shampoo

One thing I can promise you is that although it seems oil companies have a hard time cleaning up excess oil, these products do not.