Listen for what you cannot hear

Beauty – a combination of qualities, such as shape, color or form, that pleases the aesthetic senses, especially the sight.

I hear the familiar chirp of the Salon’s door chime and as I look up from my purchase order, I see two sparkling eyes staring at me from just above the counter. Standing on her tippy toes, a young girl reaches out her hand and with a squeal, shakes her hand, giving me a prompt to shake her hand. Her mother, standing behind her lets me know that the young girl is deaf, so she likes to shake hands since she cannot say the word hello. I smiled at the little girl, and gave her a wave hello. I came out from behind the counter and gave a “come with us” wave to the girl as I went to help her Mother find the product she was after. As I was explaining how to use the product, I felt a little hand grab mine and little fingers intertwine with mine. I looked down to those sparkling eyes and smile. The young girl pointed to my hair and let out another squeal. It seems her favorite color is purple and yours truly has a swipe of purple throughout my hair. So, I bent down and let her play with my hair. She smiled and squealed and ended up rubbing my head where it is shaved. I showed her Mother the testers of purple hair chalk so her daughter could have purple hair too. Her Mother applied it and once it was done, I motioned to the girl to follow me. I took her over to our biggest mirror, bent down to her level, smiled and pointed to her reflection that she too had purple hair. Her Mother signed it was time to go and as I walked to the counter, my new found purple haired twin kept holding my hand, smiling and squealing. As they were leaving, the Mother thanked me for my help and my kindness and told me that I had made her daughter’s day. Funny thing is, it was her daughter who made mine, and I was sure to let her know it.

After the Mother/Daughter duo left, it got me to thinking. How many other Salon’s had they been to? How many other shop’s had they been in? How many other people did the young girl reach out her hand, only to have it ignored? How many people forgot about just being kind? For a successful Salon, you need more than a great colorist, good coffee and fully stocked shelves. You need to be attentive, sympathetic and empathetic. You need to pay attention to the sights and sounds of your Salon and your clientele and customers. You need to take those extra minutes to explain how to style your client’s new ‘do, or to bend down and let a child touch your purple hair.

Taking a moment to be kind to another human being, especially a child, adds beauty to the world. Plain and simple.

 

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