You know, when I was 16 and my date never showed, it hurt. My saving grace of being a teen of the 80’s is that I could make up a reason for the no show. You see, this is before the age of Facebook and Twitter. Before the age of cell phones and texting. Sure, some had car phones but at $10.00 a second, not much talk time was to be had. So, in my teenage mind I could tell myself “Oh, he probably tried to call when my Mom was on the phone but kept getting a busy signal”, or “He is probably stuck somewhere and the pay phone is out of order”.
The reason for the above little ditty? Well, last week, your truly was stood up. Twice. Yep. Twice. Who stood me up you ask? My sales reps. – and they were the ones who made the appointment with me! I was not and am not impressed, for a multitude of reasons. Now my much needed stock will take longer to arrive – empty shelves are the enemy of any business. I had products that I did not order but was charged for waiting for pick up so the owner’s account could be credited, so now the credit will take that much longer. I had to call my customer’s that I had placed a special order for and had to tell them it is going to be a longer wait – that makes for a fun Monday morning. Most of all, what really burned my butt – my time is not seen nor treated as important nor is the business I am trying to run and build. It is my word and my reputation on the line, and I, like the majority of Salon owners, do not like being left looking the fool.
In the age of Facebook, Twitter, Instagram, email, cell phones and texting, there is no excuse for a no show. There is no excuse for being stood up. This isn’t 1986 and you got a better offer for a date to the dance so you didn’t show up or call, this is business and should be treated as such. I understand events can happen that are out of your control. A quick text “gotta reschedule” would suffice. Call your customer service desk and let them know what is going on so when I have to call them at the end of the day to place my order, they can let me know what is going on.
If you want my business, let me give you a little helpful hint…it helps if you show up.
As it seems to happen, the tale I was going to tell you has changed. I was going to share a tale of product knowledge today but it seems that tale will have to wait for another day. As I was eating my Honey Nut Cheerio’s and warming up the ol’ laptop I turned on the T.V. and heard a familiar tune from my youth. The tune was “True Colors” by Cyndi Lauper but it was not my beloved Ms. Lauper singing. It was Artists Against Bullying – A beautifully selected group of Canadian artists singing an anthem from my youth. While watching the video as they displayed lyrics, thoughts and truths on white sheets of paper ( an homage to Bob Dylan) I found myself catapulted back to 1986 for the briefest of moments and remembering how I would play and rewind that song on my cassette player over and over. No matter what the year, decade or century…we all have either been bullied or felt like we would never fit in.
I know, I can hear you all now, “What does this have to do with beauty?”. The answer is EVERYTHING. When I was 14 I cut off all my hair. I loved it. It was funky. It was fun and it showed off my collection of earrings – from gold hoops to huge plastic numbers…hey, it was the 80’s. The first day I showed up at school with my new do I was welcomed with “wow…you look like a boy!”, “Why did you do that? Guys like long hair.” and my all time favorite “oh…So you are into chicks.”…and no one did anything. No one said anything to defend me. I couldn’t eat my lunch that day because I was using every ounce of my energy to keep my chin up and the tears in. (It was a good lunch, my mom had given me a chocolate bar.). I didn’t take the bus home that day. I was terrified of what I would hear. I walked home by myself, feeling stupid, ugly and fat – because for some unknown reason all 14 year old girls add “fat” to there list of woes on a bad day. When I reached home I went to my room and sat on the floor wondering how much wigs cost and where to buy one. I started going through my tapes and records (to this day music is what eases my mind and my soul) and came across Cyndi Lauper’s True Colors. I didn’t listen to it right away. I just sat there staring at her. Her hair, her make up, her clothes. Then I grabbed her “She’s so unusual” album and stared at her some more. I sat there listening to her songs and staring at her hair and slowly felt a wee bit better. If she was okay being unusual, then I could be okay being unusual too.
The point to today’s tale is this. You can be yourself. People may not like it – let that be their problem. I have found that those who don’t support me are those who wish they could do their own thing but are too scared to even fathom the idea. For the parents out there – be kind to your children. Let them try new things with their hair and if they are made fun of because of their new mohawk, do not say “I told you so”. Tell them they look great and hug them. Ladies – when your gent is losing his hair…stop reminding him. Gents – when your lady tries a new cut and color…tell her she is beautiful. Everyone – when you see someone being mistreated, stand up for them.
“Never, never be afraid to do what is right, especially if the well-being of a person or an animal is at stake. Society’s punishments are small compared to the wounds we inflict on our soul when we look the other way.” – Martin Luther King, Jr.