Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Picasso and the Art of the Consultation

Over the past weeks, many women have come into the shop in despair. Sure some of them were fretting over getting the exact shade of red polish that would go perfectly with their holiday attire. The women I am speaking of were the women that had hair styles they couldn’t style on their own or a new cut they couldn’t manage. When I asked them why they chose the style/cut, they all had the same answer, “the stylist told me it would be what was best for me.”. …alright now stylists, before you get all worked up, I know, trust me, that people can tend to over exaggerate  and that wires can be crossed during a conversation. This being said, when a proper consultation has been given, your client will walk out with an agreed upon style/cut and should have the tools and products with them as they leave the Salon, so that they can achieve the same look in between salon visits. Unfortunately, from the looks on the faces of the women I spoke to and by their hair resembling a Picasso, a proper consultation had not happened and the maintenance of their new look had not been explained.

This is a point I cannot stress enough to all educator’s, stylists, Salon managers and Salon owners – the client consultation is a VITAL part of the appointment/Salon visit. I have seen and heard the stylist’s at our Salon spend up to 30 minutes discussing their client’s hair and the look they are hoping to achieve. It’s amazing what you can find out with a simple consultation.

– you may find out that your client is taking medication, which can affect the outcome of the color process.

– you may find out that your client hates how dry her hair is because of all the perms she has had because someone told her that was the only way to get volume at the roots. While offering to add a conditioning treatment to her service this would be a great time to introduce her to a root lift like Big Sexy Root Pump Plus

-you may find out that your client has arthritis, so maybe that straight edge bob that requires a flat iron  everyday may not be the best cut for her.

– you may find out that your client is in the midst of a chemo regime and her hair is more fragile, so maybe a perm isn’t the best option, today.

– you may find out that your client is the caregiver to a loved one who is ill, so she doesn’t have much time to fuss with her hair. Introduce her to a Dry Shampoo, like Quantum’s Refresher Spray. A powder free spray that makes the hair look freshly washed for those days that become too much.

– you may find out that your client has skin sensitivities or allergies, which in turn can help you make sure to use a gentler shampoo and a styling product that has less fragrance. * A great option is KMS Head Remedy Sensitive Shampoo.

– you may find out that your client is recently separated and unsure of herself and her looks, so maybe chopping off her shoulder length hair into a pixie cut may not be her best option, today.

– you may find out that your client has a severe gluten sensitivity, so you need to be careful which products you use. *Alterna Bamboo is a gluten free line

– you may find out that your client’s kids have just gotten over a lice outbreak, a perfect time to teach her about preventive measures, for herself and the kids. * Tea Tree is a natural lice repellent – Paul Mitchell has a lovely Tea Tree line including styling products.

– you may find out that your client has been losing her hair because of illness or stress, and feels that cutting it off is her only option. What a great opportunity to educate her on hair loss and to give her hope and a style that makes her feels beautiful. * NIOXIN – a great product line to stop hair loss in it’s tracks – in my opinion, a must have product for any Salon

A consultation is a great way to find out what styling tools your client already owns, what products they currently use, if your client is capable of achieving the same look at home and the consultation is a great way to add retail to the service. With a proper consultation, you know what your client wants, your client will know what they are getting and how much effort or how little effort will need to be applied to their new style, and you, the stylist, get to feel like Picasso…you have just made someone’s world a little more beautiful.

Beauty, communication, Hair Care, health and wellness, Uncategorized, Women, writing

What road are you taking?

Been sitting here staring at the screen, then I begin to type, then I hit delete, then stare at the screen once again. This is what happens to me when I am holding back. When I worry about other’s opinions of what I am about to write. As I was hitting delete for the twentieth time, I had one of my LIGHTBULB! moments.

This is what woman do in the Salon, everyday. We show them the color swatch book, they gaze adoringly at the red hair swatch, they say “Lets do it!”, then they look around at the other women in the Salon and with a shaking hand and voice to match they say “Ummm, ahh, maybe I should take a look again”. We hand the color swatch book back to them, they flip back to the browns, sigh, and then say “better stick to the usual…what would people think?”.

If you are familiar with my blog, you know I am a firm believer of being your own person, doing what you want and the hell with what others think. Yeah, yeah, I know…I started off today’s tale worrying about the thoughts of others. Give a girl a break would ya? I am a work in progress…and see, I am writing about what I want. Now, back to the tale at hand.

As women (sometimes the gents, but mostly it’s the ladies), we worry far too much about other’s opinions of our hair to our child rearing. Everyday I meet a woman who has a hairstyle she didn’t want, thinks she is too fat to go to the gym, has a hair color she detests, or is buying a product that she hates the smell of. The reason? It’s always the same…fear of what people will think. Don’t get me wrong…no judgment here. I have been that woman, and from time to time I have to keep that old girl at bay. I have had haircuts that made me cry. Hell, forget the gym, at one point I thought I was too fat to walk around the block. I have had hair color that, lets just say, was not me. I have used products that reminded me of a skunk in heat. All because of fear of the opinion’s of others, or fear of upsetting the apple cart.

In the big scheme of life and all it’s mysteries I may not know much, but I know this. It isn’t all about you (hardest pill for yours truly to swallow) and all that matters is YOUR OPINION. Oh…and screw them. Yeah, I said it. Now I have the hair style I want, I no longer think I am too fat to walk around the block, hell, I don’t think I am fat at all. I LOVE my hair color…blonde with dark underneath (so when my  roots show it looks like it’s on purpose…smoke and mirrors my friends…smoke and mirrors) and all my hair products remind me of the beach and the spring. Oh, believe me, I am still told that I should change my hairstyle, usually by someone who hated their own hair. I am told that I could still stand to lose a few, usually by someone who is trying to be skinny for their spouse, instead of being healthy and fit and supporting her husband’s dietary restrictions like yours truly. I am told that my blonde looks fake…well duh…my roots are dark… and I am constantly being told there is something else I should be using for my hair, usually by a rep. trying to bring in a new line,(which is excusable…they are just trying to do their job.).

Don’t get me wrong. It’s a tough road. It’s also one hell of a high road most days, so high I need to strap on an oxygen mask, but it is the road I would choose over any other. It is the road to personal redemption, to happiness, to wanting to look in the mirror at your reflection and liking who is looking back at you, the woman with the rockin’ hairstyle and awesome color.