Beauty, Business, communication, health and wellness, That girl in the red coat, Women, writing

Man in the Mirror

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In the age of equality, I feel I must write about this today. Today’s tale is for those who want to like their reflection. For those who want to turn heads. For those who want a compliment on their appearance. For those who feel insecure about the changes in their skin, their hair and their bodies. For those who are trying to find the person they once knew, who don’t recognize that person looking back at them in the mirror. Today’s tale is for all the Gents. Yes, for the Gents.

As of late I have realized two things. First, all gents want to look good. Second, when a gent wants to look good, more often than not, he is teased or cursed for it. …and this needs to stop.

I met a man last week that was concerned about his hairline. He was so embarrassed by it, he wouldn’t remove his hat. I let him know that no one else was in the shop, that he didn’t have to take off his hat, he just had to lift the front a little so I could see his hairline, then I would know what products would be best for him. As he raised his cap, his eyes went directly to the floor. I thanked him, I looked at his hairline and told him to remove his hat, since there was nothing to be worried about. He looked at me and said “…but my wife told me last night that my hairline was receding and I should just shave my head.”. It was then that I got out my Nioxin manual and showed him pictures of receding hair lines and hair loss and asked him “Do you look like that?”. He smirked and said “No.”. I explained that yes, maybe his hair line was finer than it used to be, then I told him so was mine and lifted up my bangs to show him. Finally, consistent eye contact! After a few minutes, we decided an updated cut may be the answer and applying some product in his hair to keep it in place. I told him my secret “Getting my hair to look like this…it’s all smoke and mirrors my friend. Smoke and mirrors!” to which he laughed, then thanked me for my time and my courtesy and for not making him feel silly or vain.

I am about to tell you something so that you will know, and someday your children will know…men want to like their reflection, for themselves. Men feel just as insecure as women about aging. Men want their spouses/partners to find them sexy and attractive and worry that they don’t measure up – no pun intended – get your mind out of the gutter. Men know that their hair line is changing, they do not need it pointed out. Think about it ladies…what would happen if a man pointed out your ever so slightly saggy neck. If you are going to tell a man to “just shave your head” because he is beginning to thin a tad, you better be ready for him to say “just get botox” when a line is spotted.  Those familiar with my blog know I have written of this before, see link below;

https://thatgirlintheredcoat.com/2012/11/02/receding-hairlines-and-muffin-tops/

…and from time to time, I will continue to write about this for making fun of anyone or belittling anyone who is trying to improve themselves is unkind and ugly. Plain and simple. If you want to be treated as an equal, be careful how you treat others, for you get what you give.

ThatGirlx3

 

 

Beauty, Business, Hair Care, That girl in the red coat, Women

Product 101 – Mousse hunting

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As promised, my tales are aimed to educate and enlighten. Today’s tale is the first chapter in a new series, Product 101. Each chapter will focus on a specific product and it’s hold factor, shine factor and an explanation of how to use the product for the best styling results. Everyday I meet a customer, lady or gent, who tells me “There are so many products. I have a counter filled with products that didn’t work. How am I supposed to know what I need?”. It’s at this moment I tell them they have come to the right place…and now I am telling you the same thing.

Everyday, I mean it, everyday, I meet a woman who believes she is destined for flat lifeless cuts and styles because she has fine hair. I am told that her hair is “too fine” and that all products “weigh it down” or “make it greasy” or “the volume never lasts”. It’s usually at this moment they say “You are so lucky to have thick hair that holds your style.”. When I inform them that I have baby fine hair, just lots of it, they always say “NO WAY!”. Yes way. When they ask what I use, for some reason when I mention I begin with mousse, most women interrupt me, telling me that mousses don’t work because of the reasons mentioned above. It’s usually at this moment I ask them “when you bake a cake, if you miss one ingredient, what happens to that cake?”. They all have the same answer – the cake won’t turn out. Same goes for your hair and styling your hair.

I am a firm  believer in giving your hair style a good base and I prefer to use mousse for it gives all over hold and fullness. I have used mousse when I had a pixie cut, a perm and with my current style. There are many mousses to choose from and I know it can be overwhelming. Mousses are created for all hair types, colored, permed, thick or fine. Some offer humidity resistance, some offer shine, some help with static. There are three things to know about mousse;

1 – there are mousses that offer volume with a soft to medium hold

2 – there are mousses that offer volume with a firm hold.

3 – mousse should be applied to damp/towel dried hair

That’s really about it. It comes down to the hold factor you are looking for, price point and scent. Being me I have compiled a little list for you of some of the mousses I have used personally and are favorites of my customers and the clientele of our Salon;

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These gems will create volume with a soft to medium hold factor.

Nioxin Bodifying Foam – A lightweight mousse with a medium hold factor created to give your hair a thicker, fuller look and feel. Good for all hair types.

Moroccanoil Volumizing Mousse – A medium hold mousse that creates a fuller look. Created for fine to medium hair types. I found that it gave my hair fullness, but not as much volume (height) as I like.

KMS ADD VOLUME Styling Foam – A medium hold mousse that has a medium shine factor. Formulated for fine hair – a nice mousse for all hair types.

Paul Mitchell Extra Body Sculpting Foam – A long lasting, flexible hold factor that offers brilliant shine. A lovely mousse if you have curly hair – don’t let the “extra volume” scare you off. Many of my girls with curls like the shine and the soft control this mousse offers. Good for all hair types.

Matrix Biolage Whipped Volume – A medium hold mousse that delivers natural shine and softness. Can be used on all hair types.

 

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If you desire a firm hold and mega volume and control, the following gems are right up your alley! *if your hair feels sticky – you have used too much. I recommend dispensing an amount of mousse that resembles an egg, emulsify the mousse in your hands (rub hands together), then distribute it evenly throughout your hair and blow dry.

ISO Daily Foam – Offers a firm hold, weightless volume and control . This mousse is a great tool for setting and sculpting styles from roller sets to faux hawks.

Joico JoiWhip – An alcohol free formula that offers a strong hold factor with long lasting volume and body. A lovely mousse for curly hair. *gotta admit – my favorite. I have tried all mousses and for 25 years, I always go back to Joico.

Goldwell Top Whip – An ultra strong hold factor that delivers long lasting volume with an extra boost of heat and color protection.

RUSK Mousse – A little can that offers BIG volume and maximum hold. Great for all hair types.

Schwarzkopf OSIS Grip – An extreme hold mousse that offers a lasting hold, natural shine and an anti-static effect. It also helps prevent heat damage. A great mousse for shorter styles that desire hold without the fuss.

Sebastian Mousse Forte – A strong hold factor that offers volume and heat protection. This mousse is great for defining waves and curls and offers all day frizz control.

To recap – there are mousses that offer volume with a soft to medium hold – perfect for a more soft, natural look, feel and hold. There are mousses that offer volume with a firm hold – perfect for the more demanding sculpted and textured styles, or for those who want all day volume and hold that we don’t have to check on throughout the day. …or if you are like yours truly, forever in love with big hair, everything eighties and vertically challenged…wait for it…there you go.

 

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

When new Mom’s are losing more than sleep…

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Today’s tale is for all the new Mom’s out there. When we are pregnant, everyone tells you about their pregnancy. We hear all the stories of aches and pains, nausea and vomiting – yours truly vomited approximately 10 -15 times a day, the running joke is I threw up the day after conception. We hear about the puffy feet, the sore back, the restless sleep. Every once and a while we hear of a woman who had a pregnancy without any discomfort, excessive weight gain or nausea…I believe her to be an urban legend. Women will tell each other every detail of labor and delivery, we will share our tricks to a feeding schedule, finding the right car seat, how to get your bundle of joy to sleep through the night, hell, we even chat about cracked nipples, yet no one ever talks about the ever present changes to our body, our sex life and our hair, specifically hair loss. I may not be able to help you out with the changes to your body and your sex life (after 20 years of marriage I can assure you of one thing – as for your body – your partner is happy to have a naked person beside him/her and doesn’t really care if you have a new roll here or there and as for your sex life – any hang up is usually in your mind. Yes, you are now a mother – you are still a woman who deserves the earth to move once and a while. Yeah, I said it.). What I can help you with is your hair, or lack there of.

New Mom’s, know this, you are not alone. Over 75% of new Mom’s notice hair loss after the baby is born, they notice more shedding (technical term) – more strands in the sink,shower or hair brush. A major factor in hair loss after childbirth is this – when a woman is pregnant, as we and every one around us knows, there is a rise in hormones, which means hair strands are in a more active state of growth = less shedding = more hair. 6 weeks after delivery, our hormones start to regulate back to normal, the growth rate of our hair falls and shedding rises sharply. *Hair cells reproduce at a faster rate than any other in our body, so hair cells are sensitive to change in our health and environment. As your scalp tries to catch up to this major change, you may experience thinning hair, anywhere from 3 months to 1 year. Now, before you hyperventilate after reading 1 year, keep calm. Do not freak out. Take a breath. Again. 1 year is not the norm, and even if it was, I have a solution for you and that solution is NIOXIN.

Shop Brantford Pic 33

 

 

NIOXIN is a hair care system formulated to stop hair loss in it’s tracks and promote a healthy scalp, which in turn promotes hair growth. NIOXIN consists of 3 key products. Cleanser (shampoo), Scalp Therapy (conditioner), and Scalp Treatment (a leave in product). Using all 3 products are key for the best results. Being me, I have complied a little list for you;

– System #1 & #2 – formulated for fine to medium hair that has not been chemically treated

– System #3 & #4 – formulated for fine to medium hair that has been chemically treated (color/perm/straighten)

– System #5 – formulated for medium to coarse hair – chemically treated or not.

– System #6 – formulated for medium to coarse hair – chemically treated or not.

NIOXIN offers a lovely line of styling products as well. Some of the big movers at the shop are as follows;

– Bodifying Foam – creates a fuller look, more volume without a sticky residue. Can offer curl definition as well.

– Thickening Spray – adds volume and can add great texture for a pieced out look.

– Definition Creme – a lightweight smoothing creme that gives definition and leaves the hair soft and shiny * Controls Frizz!

– NioSpray Extra Hold – A firm finishing spray that helps add the look of fullness. Sets your style firmly yet still easy to brush out and begin again.

 

Now, I know that being a new Mom, hell, being a Mom, we tend to put ourselves last. Diet, nutrition and stress are key contributing factors in hair loss. Fad diets, rapid weight loss or a diet filled with more fast food than food can result in lack of amino acids, biotin, iron, zinc and healthy proteins – all key factors in a healthy hair growth cycle. I know you make sure your child gets a healthy meal – you need to do the same for you Mom. As for stress, I know it comes with the territory. To put it simply, when you are stressed the body takes over and says “protect the heart and the brain” and everything else falls to the wayside. Stress can cause your body to constrict the blood supply to the capillaries – it restricts oxygen and nutrient uptake & vitamins to the hair follicle. As I stated above, I am a Mom and I know too well that stress can come with the territory. Next time you start to feel your blood boil, step back and think. If you have a say in what is happening, like junior deciding to become an artist and his canvas is the living room wall and his paint of choice is the poop from his diaper – get a little worked up. If you have no control over the situation at hand, like another Mom telling you how you should be raising your child or that you need to get your roots done – take a breath and remember – this is not a situation worthy of  losing one strand of hair.

 

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Picasso and the Art of the Consultation

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Over the past weeks, many women have come into the shop in despair. Sure some of them were fretting over getting the exact shade of red polish that would go perfectly with their holiday attire. The women I am speaking of were the women that had hair styles they couldn’t style on their own or a new cut they couldn’t manage. When I asked them why they chose the style/cut, they all had the same answer, “the stylist told me it would be what was best for me.”. …alright now stylists, before you get all worked up, I know, trust me, that people can tend to over exaggerate  and that wires can be crossed during a conversation. This being said, when a proper consultation has been given, your client will walk out with an agreed upon style/cut and should have the tools and products with them as they leave the Salon, so that they can achieve the same look in between salon visits. Unfortunately, from the looks on the faces of the women I spoke to and by their hair resembling a Picasso, a proper consultation had not happened and the maintenance of their new look had not been explained.

This is a point I cannot stress enough to all educator’s, stylists, Salon managers and Salon owners – the client consultation is a VITAL part of the appointment/Salon visit. I have seen and heard the stylist’s at our Salon spend up to 30 minutes discussing their client’s hair and the look they are hoping to achieve. It’s amazing what you can find out with a simple consultation.

– you may find out that your client is taking medication, which can affect the outcome of the color process.

– you may find out that your client hates how dry her hair is because of all the perms she has had because someone told her that was the only way to get volume at the roots. While offering to add a conditioning treatment to her service this would be a great time to introduce her to a root lift like Big Sexy Root Pump Plus

-you may find out that your client has arthritis, so maybe that straight edge bob that requires a flat iron  everyday may not be the best cut for her.

– you may find out that your client is in the midst of a chemo regime and her hair is more fragile, so maybe a perm isn’t the best option, today.

– you may find out that your client is the caregiver to a loved one who is ill, so she doesn’t have much time to fuss with her hair. Introduce her to a Dry Shampoo, like Quantum’s Refresher Spray. A powder free spray that makes the hair look freshly washed for those days that become too much.

– you may find out that your client has skin sensitivities or allergies, which in turn can help you make sure to use a gentler shampoo and a styling product that has less fragrance. * A great option is KMS Head Remedy Sensitive Shampoo.

– you may find out that your client is recently separated and unsure of herself and her looks, so maybe chopping off her shoulder length hair into a pixie cut may not be her best option, today.

– you may find out that your client has a severe gluten sensitivity, so you need to be careful which products you use. *Alterna Bamboo is a gluten free line

– you may find out that your client’s kids have just gotten over a lice outbreak, a perfect time to teach her about preventive measures, for herself and the kids. * Tea Tree is a natural lice repellent – Paul Mitchell has a lovely Tea Tree line including styling products.

– you may find out that your client has been losing her hair because of illness or stress, and feels that cutting it off is her only option. What a great opportunity to educate her on hair loss and to give her hope and a style that makes her feels beautiful. * NIOXIN – a great product line to stop hair loss in it’s tracks – in my opinion, a must have product for any Salon

A consultation is a great way to find out what styling tools your client already owns, what products they currently use, if your client is capable of achieving the same look at home and the consultation is a great way to add retail to the service. With a proper consultation, you know what your client wants, your client will know what they are getting and how much effort or how little effort will need to be applied to their new style, and you, the stylist, get to feel like Picasso…you have just made someone’s world a little more beautiful.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Balancing Shampoo can only do so much

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At least once a week I seem to have the same conversation, with a new customer or with one of my regular customers or a client from the Salon. It usually goes something like this… “since I have had my baby, my hair just isn’t the same”, or “ever since I started this new medication, my hair isn’t the same”, or “how is it that my Mother is sick, but my hair is the hair that is falling out?”. Hormones, medications and stress can and will affect your hair growth cycle, unfortunate but true. It’s okay. It will be alright. Step away from the kitchen scissors and your hand held mirror, step away from the phone to make an appointment to chop off all your hair since all hope is lost, for all hope is not lost. A little knowledge goes a long way, and being me, I always want to educate and enlighten.

For my new moms out there – first and foremost – you rock! You do. Being a mother is the toughest job in the world, the most rewarding, still the toughest. I am here to tell you that it is okay to be upset that your pregnancy changed your figure and your body. I am here to tell you that every new mother, I mean EVERY new mother has had that moment when we look in the mirror at our once shiny tresses that are now matted and tangled and feel like “What’s the use. My hair will never be the same”. I am here to tell you that yes, your hair may never be the same, but it can be just as great, or better. First of all, be patient. Your hormones are all over the place as is your diet because you are a little busy with your new bundle of joy. Usually after 6 months your hair will start to behave itself again. If not, ask your stylist for an appointment for a consultation, to go over the issues you are having with styling and managing your hair. You may just need a trim, or your color freshened up. Sometimes a conditioning treatment does the trick…Joico’s Kpak Revitaluxe…you’ll hear angels. Also, have a chat with your M.D.. You may be low in certain vitamins and a vitamin supplement is all you need.

As for medications, many can affect our hair and the growth cycle of our hair. Yours truly is on thyroid medication and when my levels are off, so is my ‘do. The texture of my hair changed, my hair took color in a totally different way and a little thinning happened for a while.(always the hair, never the hips.). Once my M.D. & I figured out what dosage was best for me, my lovely locks returned. I also, much to my chagrin, changed the way I was eating. Lowering my caffeine…yes lowered…lets not get silly, cutting out the junk, like pop and chips and eating well has helped my hair, my skin (and my ass). When starting any new medication, ask your M.D., nurse practitioner or pharmacist about possible side effects, about changes in hair or skin. Many medications are going to affect our hair, but if you know that your medication will affect your hair, you can start preventive maintenance on your lovely locks. * Always let your stylist know of any changes in existing medications or if you are on a new medication – it could alter your color/chemical process.

When a loved one is ill, it is more stressful than when we are the ailing patient. As for stress, I wish I had a better answer for you. Stress is a bitch. Yeah, I said it. It is one of those things in life that likes to pop up at the most inconvenient times. Not only can stress make you yell at your purse when you drop it in the driveway or have a argument with your hubby over the difference between “beige” and “natural beige” sheet sets,  stress can also interfere with the growth cycle of your hair. When we are stressed, one of the things our bodies will do is produce more testosterone which in turn the body turns into DHT (dihydrotestosterone) which is a major component in hair loss/ thinning. I am not going to tell you “so, don’t stress so much”, because, well, that makes me sound stupid. What I will tell you to do is to try not to stress as often. Take a look at your day and choose your battles accordingly. Your mother is ill – you can’t fix that. Give her your love and support and a few giggles. Your hair is starting to fall out – this can be fixed. Got one word for you – Nioxin. Check out their awesome website http://www.nioxin.com . Psstt… Mario Lopez is their new spokesperson…he is nice to look at…actually… after looking at Mario I bet your stress level drops.

I have been a new mom, I have gone through the hair woes of medication interactions and have had the stress of ill loved ones. One thing I know for sure is once you begin using the correct professional salon hair care products, although your hair may be different, you will once again love your hair.

Beauty, Business, communication, entertainment, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of truth – Part 9

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Yes ladies and gentlemen, boys and girls, it is time for that girl in the red coat’s tales of truth. A few months back I decided to change my “tales of truth” series to “full moon monthly” but with the holiday retail season in full swing, I have decided to bring back my original title, since full moon daily, well, doesn’t make sense and may disappoint certain internet users…wait for it…there you go. On with my tales of truth.

“Do you work here?” – a question posed to me as I am pricing and setting up our Christmas display of nail polishes and hand creams, while wearing my shirt with the Salon’s logo. “Yes, I do. I am the manager. Can I help you?” to which she answers “How do I know you are the manager?”…..sigh

A woman comes in asking if I carry Nioxin. I let her know that I do and that I carry the complete line. ( *a GREAT hair care line for anyone suffering from hair loss – check out http://www.nioxin.com – Mario Lopez is the new spokesperson – he is nice to look at…) As I show her my Nioxin display she tells me she just saw it at a department store for $10 less. “That sounds like a great deal, be careful though. When you see professional salon products at the department store it is diverted stock, so you cannot be guaranteed you are getting the real deal. We don’t know what is in those bottles or where they came from.”, to which she said “Oh yeah! Well….how do I know where your product came from huh?!”. – still find it amazing that a 50 year old woman reverts back to school yard tactics. I took a breath and told her I deal directly with the company that supplies Nioxin and I have the invoices to prove it to which she said “Well, I’m going to call Nioxin to find out if you are telling the truth!”, so I gave her their number.

As I am sitting at the front desk merrily humming along to the Christmas tunes echoing from the radio and making up some festive display signs, I hear the chirp of the shop’s door and before I can raise my eyes a woman is leaning over the counter and is about 5 inches from my face “CALL ME A CAB WOULD YA?”. I roll back on my chair – my savior from the close talker. “Pardon me?” I ask. “I need a cab. I just got out of a cab and I need another one.”. Alrighty. So I ask if there is a cab company she prefers to which she says “any one but the one I just used.”. I ask which one she used and she said “the one with the white signs”. …in my town, all 3 companies have white signs. So, I flip through the yellow pages, say a prayer and hope I choose the right cab company. As we are waiting for her cab to arrive, as she darts from my counter to the front door every 10 seconds awaiting her new cab, I was fortunate enough to get to hear all her lovely views on humanity, from cab drivers being lazy to her landlord being an ass to not giving to the Salvation Army because it’s not her fault that people are homeless. I went to correct her, then I remembered, you can’t fix stupid.

The phone rings. I answer with my standard cheery greeting.”Umm,,,yeah…like do you have anything that with help my friend’s hair?”. So, I ask what seems to be the issue with her “friends” hair. “Well….I…I mean she dyed it and it kind of looks funny.”. So, I let her know that I can’t give out color advice, especially over the phone and that I can’t see her “friends” hair. She offers to explain the color to me. I let her know it is best to come into the shop and I can introduce her to one of my stylists and we can go from there, to which she replies “How about I text you a picture of my hair…I mean my friends hair, ‘cuz thats what I did last time and you guys told me what to do”. This is how I found out, and then she found out, she had called the wrong place. ***IMPORTANT TIP*** Never, I mean EVER, take color advice over the phone. Until a stylist is applying color onto your hair, there is no way possible to know what is going to happen to your hair or how that color is going to process. Sure , in theory someone can guess at what will happen, but until it is being applied, there is no sure way of knowing.

A woman, whom I have never met, came into the shop and actually said “I need to pop into the grocery store…can I leave my son here with you? It’ll only be a minute.” …there are no words.

I have a bowl of candies at the front desk for our customers and clients. It is usually filled with Jolly Ranchers and Starburst. One day I didn’t have time for my usual stop for my candy pick up so while I was getting supplies for the shop I grabbed some flavored Tootsie Rolls since the store I was at didn’t carry Starburst. Later that morning as I was ringing through a customer, she made sure I knew that she was quite disappointed in me and my service because I no longer had Starburst in my candy dish and she was looking forward to one. Note to self – always have Starburst.

With that holiday season in full swing I am sure I will have many more festive tales coming your way.

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

More options than the “comb over”

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Today’s tale is about hair loss. Women and hair loss. Yes, it’s true. Ladies suffer from the effects of hair loss just as much as the gents – we just don’t talk about it. It isn’t the kind of thing people like to talk about at parties. Today I am gonna get this conversation going  to shed some light on the reasons for hair loss and how we can control and even stop hair loss in it’s tracks and even help the weakened hair that you currently have become stronger. Now lets get this party started.

Before I begin, take a breath and remember, it’s gonna be alright. Don’t be frightened. Remember, knowledge is power. There are five known factors of hair loss;

Genetics – A family history of hair loss. Testosterone turns into DHT (Dihydrotestosterone) – a natural occuring age related hormone. Too much testosterone = the body turns it into DHT. Before you go and yell at your Dad – too much testosterone can come from Mommy too.

Nutrition and Diet – a diet that is higher in animal fats, rapid weight loss and liquid protein diets can result in a lack of amino acids such as biotin, zinc and iron – all of which are an essential component for healthy hair.

Stress/Trauma – stress and trauma can increase the production of testosterone which in turn can increase the production of DHT – this interrupts  the growth cycle of the hair.

Medication – certain medications can and will affect the growth cycle of hair. Many hormone therapies (even the Birth Control Pill), steroids, some forms of chemotherapy, heart medications and thyroid hormone replacement can be the culprits of more tresses being found in your hair brush. Always speak with your Doctor when you find any change in your skin, hair or overall well being. Sometimes altering the dosage can help stop or slow down hair loss.

Over all Health – changes in lifestyle, such as weight loss, illness, and pregnancy can affect your cycle of hair growth.

Now, before you go and Google the nearest wig shop, or run into your bathroom and count the hairs in your hair brush, take a breath. I have given you some of the reasons why you may be losing your hair or why your hair is thinning. Now I am going to give you a solution. I am giving you a tried and true answer – a product that can stop hair loss in it’s tracks and help your hair become more nourished and stronger, in turn, help it grow. The product is NIOXIN.

NIOXIN is a hair care line formulated for men and women who are suffering from thinning hair and hair loss. The key to NIOXIN is it is a 3 product system – using all 3 products is key and to achieve the best results. The Cleanser(shampoo), Scalp Therapy(conditioner) and The Scalp & Hair Treatment (a leave in). *The Scalp & Hair Treatment is key – it cleanses the scalp and follicle. NIOXIN offers systems for those of us that do not chemically treat their hair – System 1 (normal to thin looking) & System 2 (noticeably thinning), for those of us that chemically treat our hair (perm/color/chemically straighten) you would choose System 3 (normal to thin looking) & System 4 (noticeably thinning). *If your hair is more medium to coarse, System’s 5 & 6 are the systems formulated for your hair.

NIOXIN offers a beautiful array of conditioning treatments and styling products, from deep conditioners to mousse to hairspray. Many of the styling products are alcohol free. If volume is what you are looking for, let me introduce you to your new best friend… NIOXIN DIAMAX. This serum increases the thickness of each existing hair strand and makes the hair look and feel 3 times fuller. Dispense a pea size amount ( I kid you not – a little goes a long way!) It can be applied before blow drying or on dry hair to add the extra bit of height.

Check out their website http://www.nioxin.com for more information, great styling tips (that don’t include the comb over) and beautiful support.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Hospital gowns and customer service

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Today’s tale is about customer service. It is also about taking a moment and paying attention. It is about being kind. Life is hard enough, why add more road blocks?

Picture this…You are at the hospital. You are waiting to have a routine upper G.I. procedure. A nurse and a nursing student come to get you to get your I.V. started to prep you for the procedure. You are fine with a student being present (would have been nice if you were asked if you were comfortable with it).You are a little nervous since the last time you were at the hospital you had a heart attack and the pain you have been having for the last 9 months feels just like your heart attack did. The nurse looks at your hand and tells you your veins are horrible ( uh…yeah…you have been fasting over 12 hours), then puts the I.V. in (first try…bad veins…uh huh) and blood goes everywhere. She begins to ridicule you “why didn’t you tell me about your heart meds?” (all the info. was on the chart she initialed right before she began your  I.V.), then proceeds to ask if you took all your heart meds that day and you tell her no and she asks you why with a tone courtesy of Nurse Ratched and you find yourself looking for Jack Nicholson. You politely point out that on the form she just initialed that you take two doses a day of certain medications, one in the evening, one in the morning. She asks if you had a stent put in. You tell her no. She doesn’t believe you, because everyone gets a stent. (unless the artery was too small to fit a stent – hence the cause of the heart attack). Then she looks at your hand as she is wiping away the blood and see’s a mole that you have had all your life. “You better get that looked at…doesn’t look good…”. Then you are told you can go back to your seat and wait. So, you began your day thinking you just have a little tummy trouble or acid reflux and now you think you are stupid, have terrible circulation and bad veins and probably have skin cancer. The patient was my husband and Florence Nightinggale just turned over in her grave.

Yes, my husband was a patient, not a customer, but the lack of service he received was embarrassing. If I acted that way with my customers or the Salon’s clients, I would be out of a job. We are given two ears and one mouth for a reason – to listen twice as much as we speak.

When I have a customer come into the shop with a questionable scalp condition, I don’t look at them and say “Your scalp is horrible. Looks cancerous. Better get that checked!”, or run and get my stylists to come out and gawk. Wanna know why? One – that’s rude. Two – I am not a skin specialist. Trust me, be it a health issue or a scalp condition, people know what they are going through, they know what they have, they do not need to have it pointed out to them or shoved down their throat. What I do is this;

– I ask if they mind if I ask a few personal questions

– if the answer is no – I ask about the products they are currently using, if this happens only when the seasons change, if they are on any medications ( some medications affect hair/skin/nails), or if this is something they have always dealt with.

– if I need to get one of my stylists to take a look, I ask their permission first.

– I never blame them. I never make them feel like I don’t believe a word they are saying. Sometimes you don’t get the right answer because you didn’t ask the right question.

– I sell them the product that may help with the issue. The Nioxin line has helped many people with mild scalp irritations, Joico’s Daily Care Treatment Shampoo is quite nice, and Smart Solutions Problem Hair and Scalp Shampoo is terrific. I tell them to give it a week or two, explain how to use the product, and tell them if it doesn’t seem to helping, maybe give the Doc. a call.

If you are a Stylist, Doctor, Nurse, Teacher be kind. Pay attention. If you make a mistake, admit it, apologize. Read something wrong? Don’t blame the other person, admit it, apologize. Don’t know about something? Don’t belittle the other person and treat them like they are the stupid one, admit that you don’t know and get yourself informed. (pssst…there are these things that are big and rectangular in shape called encyclopedia’s and dictionary’s – or Google for our techies).

Be kind. Treat others as you want to be treated. Plain and simple.

Beauty, Business, communication, Hair Care, Uncategorized, Women

Contents under pressure may explode

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If you have ever held a can of hairspray in your hands, you have seen the warning label “contents under pressure may explode”. Over the past few weeks, I have run into many women that should have had (and read) the same warning label. Today’s tale is about easing up on yourself, and your loved ones…they can thank me later.

In these days of instant messaging and texting and minute to minute play by play status updates on Facebook and Twitter I know it is difficult for many to understand…I hope you are sitting down, sometimes, what you want will not always be there when you want it. I know…there there. It’s gonna be okay. Put your puffer away. Calm down. No need to bring on a stroke because the modem connection to the debit machine is slow and you have to wait….sniff….10 whole seconds. No need to stress out and cause yourself to lose your hair because your flat iron is on back order. If you are suffering from hair loss Nioxin is your answer…but I digress. There is no need to almost pull your child’s arm out of it’s socket and scream in their face because they are 2 years old and have been out all day listening to you complain that you cannot find the “right” shade of red nail polish and they don’t feel like walking anymore. Seriously….take a breath. Look around you. Do you have shoes? Are you wearing a coat? Do you own a cell phone? Have you eaten today? If you can answer yes to any of the above…you got it pretty good. Calm down.

Over the past few weeks;

– I have had a lady shake her curling iron in my face demanding I tell her why they don’t make the same model of curling iron (she bought it in 1987 – she had the receipt to prove it…I shit you not).

– I have heard women whine about their appointment needing to rescheduled because their stylist had to go to the funeral of her Aunt. (yep…they even tried complaining to me, seeing if I could get the stylist to come in before the funeral….yes….sorry to say, women like this exist).

– I have witnessed a woman break into a sweat over the debit machine redialing the modem connection. “Why is this taking so long?!? I have to get to the gym for Christ’s sakes!”. I told her it would be just a few more seconds to which she responded “You need a new machine!This one is crap!”. ….alrighty.

– I have the sweetest elderly couple that comes into the shop. They always come in for the Gehwol Herbal Bath – a lovely foot soak. The husband has some health issues and the foot soak makes him feel better so his wife likes to buy it for him. There were two boxes left so the couple bought them both. After they left a woman came up to the counter and asked if I had anymore of the Gehwol Herbal Bath. I told her no but I had more on order and delivery should be the following Monday. The woman got angry. I mean MAD. She actually accused the elderly couple of “hogging all the good stuff.”….Miss Congeniality ladies and gentlemen.

– From time to time the bar code changes on packaging and sometimes I miss it when unpacking the orders. When the bar code won’t scan, I can bring up a product list in the computer and select the product I am selling. I had a customer accuse me of looking up the product and taking my time on purpose because I knew she was on her lunch break… Wow.

We all have things to do and places to be. Every one’s time is just as important as everyone else’s. Take a breath. Choose your words and actions carefully – if you slip up and spew venom – apologize and mean it. Remember – contents under pressure may explode…and you never know where your shrapnel will land and the damage it may cause.

Beauty, communication, Hair Care, health and wellness, Uncategorized, Women

Did you hear?

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A dear friend of mine was the truest definition of kindness, beauty and being a woman today. I watched her reach out to another with kindness and sympathy. She shared another’s tears and helped them laugh through their tears. As Dolly Parton as Miss Truvy in Steel Magnolias said “Laughter through tears is my favorite emotion.”. It was beautiful. It was not a planned visit, nor a planned conversation. Just one woman seeing another woman’s pain and helping her. She shared her story, she “spoke her truth”.

This is something that is so simple to do, but few do it. To be honest and open with another person – it is so simple. We all have secrets and mistakes that we aren’t the most proud of. We all have stories that “you don’t talk about at parties.”. At some point or another in our lives, we have felt like the odd man out or a little crazy.  I have said it before and will continue to say it – we all want to be seen and heard, everyone’s time is as important as everyone else’s. Everyday, at least once a day I have a customer that looks distraught or lost or both. Sometimes it is because they don’t know which hairspray to choose, sometimes it is because they just found out their husband is having an affair (yep…it happened), sometimes it is because they are losing a loved one to cancer. I always ask them the same question, “Are you alright honey?”. I ask because I know that we all want to be seen. I ask because I know how much it meant to me when a stranger took a moment to offer me a kind word when I was feeling pretty low.

It’s time to be nice again. It’s time to be kind. If your friend is excited to dye her hair fire engine red – be happy for her. If your son wants blonde highlights- tell him that would look great – do not tell him he is gay (yep…parents still say that crap). If your husband is insecure about his receding hair line, buy him some Nioxin – do not laugh and tell him to buy more hats. When you ask someone “How are you?” mean it. Take a moment and listen to them. If you take the time to listen, you never know what you may hear.