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Tales of Truth – 16th Edition

I know that the full moon will not arrive for a few more days, but I cannot hold these tales in any longer. I don’t know if it was the February blahs or the polar vortex but let me tell ya…these past weeks have been quite, shall we say,  interesting. …and yes, these circumstances are quite real. I actually have witnesses.

 

– I have a blue streak through my hair (see picture below). I have many women comment on the color or that I shaved the side of my head. What I haven’t heard until a few weeks ago was “Your hair reminds me of my bird!” …all I could think was Sweet Jesus, please let her be talking about her pet.

IMG_20150211_143144     …a bird…who knew?

 

– It was a busy day in the Salon and a dear friend was getting her hair done, so I stepped back to the Salon to say hello. As I approached her chair, my stylist and the owner just stared at me, no words uttered, just eyes shifting to the left. I looked over to see a woman, who was waiting for her appointment, clipping her finger nails. Yes, clipping her finger nails. Not only clipping her finger nails but dropping the clippings on the floor. …left me to wonder, does she floss her teeth in the 1-8 aisle at the grocery store?

– A woman asked me if there was any product that would help her daughter not “whine so much” when she was getting her brows plucked. I let her know that there are numbing creams available that may help with the discomfort. I also let her know that waxing may be a better option – it is quicker, and the pain is only for a moment or two every 4-6 weeks instead of every few days. She asked me “Is waxing safe for a 5 year old?” ….there are no words.

– Travel size hairspray can be hard to come by, so when some travel size hairspray arrived, I had a display at the front counter, so our customers and clients will see that we now have some in stock. A woman told me I should move the display, because “it will depress the people that never go anywhere. It’s not nice to remind people of such things!”. …sigh

– As we all know, products get discontinued. No one likes it. It’s frustrating. It happens. I had a woman tell me I was a liar. She came in looking for Joico Brilliantine. I let her know it was discontinued. I also told her I had many products similar to her beloved product and that I found Senscience ProFormance Polish the closest yet. “You’re a liar!” she told me. I get out my laptop, went to the Joico website to show her their product listings to show it has been discontinued. As I scrolled through the product listings, she asked me “How do I know you didn’t set this up?” …. double sigh

– A woman asked me if she can use Dry Shampoo in the shower

* for those not familiar with Dry Shampoo check out my article for http://www.hairstyle-blog.com

http://www.hairstyle-blog.com/dry-shampoo-new-best-friend.html

 

– A woman came in looking for the most natural, chemical free hair color that she could buy. I let her know I did not sell any and that most professional hair care color lines are not sold to the public, only licensed stylists. “Well, that’s not fair! The public cares about the environment too!”. As she left the shop, still standing in the doorway of the shop, she lit her cigarette. …triple sigh

Last, but never least…

– To let the public at large know – I do know that Blue/Purple shampoo will eliminate the brassy tones of your hair, on your head. As for other body regions…I will leave that up to you to find out.

 

Dad's laugh

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Tales of Truth – Part 13

Gather ’round ladies and gents, boys and girls, it’s that time once again, time for That girl in the red coat’s Tales of Truth. Wow…part 13. Each time I write my Tales of Truth installment I am always surprised that I have more truths to tell. Just when I think I have heard and seen it all, the powers that be bestow a gift unto me, and I was taught to share, so here we go.

– I hear the all too familiar chirp of the shop’s door chime and look up to see a woman huffing and puffing. I give my standard greeting and ask if there is anything I can help her with. “UH YEAH! What are you blind? Look at my hair!”. I look at it and it looks fine to me, so I ask her what it is she is unhappy with. “It’s so straight and I have bought every curl cream out there and still no curl! No wave! It’s all shit!”. I asked her if she had natural curl – because the majority of curl products/curl enhancers are formulated to enhance natural curl – they will not create  curl. “I know that! I have natural curl. I use a flat iron everyday!”. ….wait for it…there you go.

– A woman came in asking if I sold any natural hair care lines. I introduced her to SOMA – which is vegan, sulfate free and is biodegradable. I also showed her our Onesta collection – which meets the strict EU criteria. She looked at me and said that there was no way the products were natural – because the packaging was plastic. I started to explain  that it was the product inside the bottles that were meeting her criteria, to which she responded “I don’t think you know what you are talking about.” ….sigh

– A woman came in looking for a particular hair spray from Kenra. I let her know that I didn’t stock that line but was able to order it for her. She looked at me and said “Let me look around. I will recognize the bottle when I see it.”. Once again I let her know I didn’t stock the Kenra line but was able to order her product for her. “Oh dear – you don’t know what it looks like, I do. Let me keep looking around and I will find it.”. After about 5 minutes, she came up to the front counter and said “I see you don’t carry Kenra – can you order it for me?”.

– The phone rings. As I am saying my standard greeting I am interrupted by “I just watched a you tube video about highlighting hair at home and was wondering if I can have my hair like that girl!”. I explained that I was sure one of my stylists could help her achieve the look she wanted in our Salon to which she responded “Oh! So they have seen this video too?”.

– At our shop we sell the WET BRUSH – the BEST brush out there for ridding your tresses of tangles and knots. I had someone ask me if it was meant for all hair types and I let them know that it was, and that some of the local pet groomers found the WET BRUSH and the WET COMB worked well with dog and cat hair. The customer looked at me and said “I meant all body hair types”….my mind’s eye flashed to a well and a bucket with lotion in it.

– a woman came in looking for wax for hair removal. I walked her over to our selection of waxes and asked her if she needed a cream wax with strips or a hard wax without strips. She asked me what wax was best for removing nose hair. Yep…nose hair – my eyes instantly watered at the mere thought of it.  I let her know that a nose hair trimmer may be more of what she was looking for – a little easier to use and less mess and chance of injury. “I guess I shouldn’t try waxing my husband’s ear hair either huh?”  – I told her that may be best.

– at the front counter I have a dish of complimentary candies. I love a little something sweet and like to brighten people’s day. A woman asked me why I had free candy. I told her “to help add some brightness to your day.” to which she responded “you could at least have my favorite.” and walked out.

Things I have heard over the past month;

“I want some polish for my toes but all I can find is nail polish.”

“I want a firm hold hairspray that has a soft hold”

“I want a conditioner that works more like a shampoo than a conditioner”

“Do you sell that stuff that everyone is talking about?”

“My flat iron cools down too fast once it’s unplugged”

“If I don’t like how this brush brushes my hair, can I return it?”

“Is there anyway to file your nails without using a nail file?”

Last, but not least – the time is 5:45 p.m.. The phone rings. Before I can finish my greeting I am asked what time we close. I let the woman on the phone know that we were closing at 6 p.m. “I am out of town and could get there by 7  – can you wait at the store for me and open it up for me? I really need some nail files.”.

 

Dad's laugh

 

 

 

 

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Tales of Truth Part 12

This summer we are in for a treat! We will experience not one Super Moon, but three! So, you know what that means…Ladies and gents, boys and girls, gather ’round for the latest installment of That girl in the red coat’s Tales of Truth. If the past few weeks are a preview of what is to come, I am going to have some interesting tales to tell.

– A woman comes into the shop asking about at home hair color. I ask her if she has ever used box dye on her hair, to which she answers “Never! This is my natural hair”. As I see her blonde tresses with black roots, I ask her again, “Are you sure you have never used a box dye from the drug store when you have colored your hair?”, to which she answers “No! I have never used a box dye at home! Only professional hair color, so it’s my natural hair.”. …wait for it…there you go.

– A woman came into the shop looking for our selection of OPI nail polish. I led her over to our selection and asked if she needed my help finding a certain shade. She told me no. After a few seconds I hear her sigh and say “hmmpppt. stupid.”,then “Sure! Whatever!”, followed by “you are so dumb” as she was holding a bottle and talking to it. “Are you sure I cannot help you?” I ask. “Only if you can tell me why I don’t like these shades of pink” was her answer.

– “Why does this hairspray say it is hard to hold? The can isn’t THAT heavy.” …there are no words.

– A woman rushes into the shop “Do you sell Big Sexy Hair Products?” to which I tell her yes and show her the bonus size promotion on the Spray and Play hairspray. “How do you know it is a bonus size?” she asks, to which I keep a straight face and show her that the can is bigger then the regular  size bottle right beside it and the bold lettering on the can that says 40% more free, to which she says “How do you know they are telling the truth?”.

– “Do you have the product that smells really good that used to be in a white bottle?” – this gem is posed to me on a weekly basis – full moon or not.

– A woman came in looking for an everyday shampoo for her family. I showed her the ISO Daily Care Shampoo and let her know it was one of our best sellers. She looked at me and said “This is no good. We don’t wash our hair everyday so we can’t use a shampoo that is for daily use.” …sigh

– A woman asked me the difference between soft hold hairspray and firm hold hairspray, so I let her know that soft hold gives a very soft, workable hold and a firm hold hairspray is a finishing spray to spray once you have your hair styled the way you like and it is not as workable. “Yeah…so what’s the difference?”. …it is usually  at this moment I fear I have had a stroke and although I think I am making sense, my words are no longer audible.

– A woman walks around the store 4 times. I ask her if I can help her find something. She looks at me, tells me to stop interrupting, and leaves.

 

So there you have it. Another glimpse into the daily life of That girl in the red coat. I am hoping that people have caught wind of my Tales of Truth and are coming into the shop in hopes of appearing in one of my Tales. …Sweet baby Jesus, I hope so.

 

Dad's laugh

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Tales of truth – Part 9

Yes ladies and gentlemen, boys and girls, it is time for that girl in the red coat’s tales of truth. A few months back I decided to change my “tales of truth” series to “full moon monthly” but with the holiday retail season in full swing, I have decided to bring back my original title, since full moon daily, well, doesn’t make sense and may disappoint certain internet users…wait for it…there you go. On with my tales of truth.

“Do you work here?” – a question posed to me as I am pricing and setting up our Christmas display of nail polishes and hand creams, while wearing my shirt with the Salon’s logo. “Yes, I do. I am the manager. Can I help you?” to which she answers “How do I know you are the manager?”…..sigh

A woman comes in asking if I carry Nioxin. I let her know that I do and that I carry the complete line. ( *a GREAT hair care line for anyone suffering from hair loss – check out http://www.nioxin.com – Mario Lopez is the new spokesperson – he is nice to look at…) As I show her my Nioxin display she tells me she just saw it at a department store for $10 less. “That sounds like a great deal, be careful though. When you see professional salon products at the department store it is diverted stock, so you cannot be guaranteed you are getting the real deal. We don’t know what is in those bottles or where they came from.”, to which she said “Oh yeah! Well….how do I know where your product came from huh?!”. – still find it amazing that a 50 year old woman reverts back to school yard tactics. I took a breath and told her I deal directly with the company that supplies Nioxin and I have the invoices to prove it to which she said “Well, I’m going to call Nioxin to find out if you are telling the truth!”, so I gave her their number.

As I am sitting at the front desk merrily humming along to the Christmas tunes echoing from the radio and making up some festive display signs, I hear the chirp of the shop’s door and before I can raise my eyes a woman is leaning over the counter and is about 5 inches from my face “CALL ME A CAB WOULD YA?”. I roll back on my chair – my savior from the close talker. “Pardon me?” I ask. “I need a cab. I just got out of a cab and I need another one.”. Alrighty. So I ask if there is a cab company she prefers to which she says “any one but the one I just used.”. I ask which one she used and she said “the one with the white signs”. …in my town, all 3 companies have white signs. So, I flip through the yellow pages, say a prayer and hope I choose the right cab company. As we are waiting for her cab to arrive, as she darts from my counter to the front door every 10 seconds awaiting her new cab, I was fortunate enough to get to hear all her lovely views on humanity, from cab drivers being lazy to her landlord being an ass to not giving to the Salvation Army because it’s not her fault that people are homeless. I went to correct her, then I remembered, you can’t fix stupid.

The phone rings. I answer with my standard cheery greeting.”Umm,,,yeah…like do you have anything that with help my friend’s hair?”. So, I ask what seems to be the issue with her “friends” hair. “Well….I…I mean she dyed it and it kind of looks funny.”. So, I let her know that I can’t give out color advice, especially over the phone and that I can’t see her “friends” hair. She offers to explain the color to me. I let her know it is best to come into the shop and I can introduce her to one of my stylists and we can go from there, to which she replies “How about I text you a picture of my hair…I mean my friends hair, ‘cuz thats what I did last time and you guys told me what to do”. This is how I found out, and then she found out, she had called the wrong place. ***IMPORTANT TIP*** Never, I mean EVER, take color advice over the phone. Until a stylist is applying color onto your hair, there is no way possible to know what is going to happen to your hair or how that color is going to process. Sure , in theory someone can guess at what will happen, but until it is being applied, there is no sure way of knowing.

A woman, whom I have never met, came into the shop and actually said “I need to pop into the grocery store…can I leave my son here with you? It’ll only be a minute.” …there are no words.

I have a bowl of candies at the front desk for our customers and clients. It is usually filled with Jolly Ranchers and Starburst. One day I didn’t have time for my usual stop for my candy pick up so while I was getting supplies for the shop I grabbed some flavored Tootsie Rolls since the store I was at didn’t carry Starburst. Later that morning as I was ringing through a customer, she made sure I knew that she was quite disappointed in me and my service because I no longer had Starburst in my candy dish and she was looking forward to one. Note to self – always have Starburst.

With that holiday season in full swing I am sure I will have many more festive tales coming your way.

Beauty, Business, entertainment, Fashion, Hair Care, That girl in the red coat, Uncategorized, writing

The Contessa and the Castle

Today’s tale is one of a personal nature. Today’s tale is for all the Beauties who are chasing their dreams and feeling like they are on a treadmill. Today’s tale is to reassure you all that when you follow your passion and listen to your own voice, the path towards your dreams will reveal itself  to you. On November 10th. 2013, yours truly had a moment. Actually, more like 100 moments. The powers that be and my lovely rep. Melodie from Piidea Direct shone a light my way and invited me to attend the Contessa’s. – for those of you not blessed to be in the Beauty Biz – being invited to the Contessa’s, in my eyes, is like being invited to the Academy Awards.

gala-contessa

First of all…HELLO! I was invited to the Contessa’s! Second…I was to stay at the Westin Harbour Castle….Hair, Beauty, Contessa’s and a castle…oh my! It was also my chance to meet the online editor of  www.salonmagazine.com –  Jillian Wood – a woman for whom I will be forever grateful, for she noticed my blog and in turn asked if I would share my Salon tales on their website – a day I will always remember and cherish. (little did she know that I every time I read Salon magazine I would say to whomever would listen “one day maybe my blog will be a part of this magazine”.). Jillian – Thank you.

photo 1 (1)

We arrived mid afternoon to a warm welcome from our valet. (I highly recommend valet service – for $10.00 more your vehicle is taken care of and you don’t have to walk a Toronto city block in stilletto’s.). Check in was a breeze and all the hotel staff were very professional and helpful. Warm welcomes and smiling faces at every turn. Fast forward to 5:30 p.m.. As I rode the elevator down to the lobby I couldn’t help myself and contain my giggles. As the elevator doors opened, the smell of cologne, perfume and hairspray filled the air…I was in heaven. At every turn I could see great shoes, beautiful dresses and ensembles and the most awesome hair styles. It was living and moving art in motion. I had arrived. I was surrounded by men and women who got me, who loved hair, who got giddy over a new curl or styling technique. I was surrounded by men and women who saw the beauty in the abilities of their fellow stylists, managers and educator’s, and celebrated it. I was honored to be seated at the ISO table, right up front with a perfect view of the main stage. (moment number 55…but who’s counting).

1384133823303

The award ceremony was filled with cheers, music and great stage shows, my words cannot do it justice. Check out http://www.salonmagazine.com to see the webcast brought to us by CND Vinylux. After the celebrations ended at “The Castle” as I like to call it, a new celebration began at Brassaii night club for the after party. As for the after party…well…what happens at the after party stays at the after party.

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Full Moon Monthly

Gather ’round ladies and gentlemen, boys and girls. Yes, it is that time again, another month has passed and a full moon is upon us. I used to think I was psychic, I could feel the shift of the tides, the shift in the karma of those around me. Now I know it was PMS. I know this because since my hysterectomy (getting the stupid cut out as I like to call it) I no longer get that psychic/one with the universe/could cry at the drop of a hat/punch someone in the face feeling once a month. I just see and hear some odd things and the calender confirms it…full moon.

A woman came in to the shop with three children in tow. Her daughter (age 4) saw our display of demo flat irons and curling irons and ran straight for them. “Be careful sweetie. Those can get very hot and you could burn yourself. Don’t touch them, let us help you”, to which the mother looked at me and told me “not to tell her children what to do.”. …it is 10 a.m..

The phone rings. A woman has called the shop looking for a product that helps psoriasis. I let her know of the many shampoo’s we sell that are formulated to help with such a scalp condition – Smart Solutions Problem Hair ‘n Scalp Shampoo is our best seller and has helped many of our clients and customers. She then asks me if I think it could help her. I let her know that without seeing her it is hard for me to say, but I am sure it would be fine. “I can’t get in today” she said and then began to describe in great detail the size of the flakes that she had on her head “about the size of a nickel.”. I thanked her for the description and let her know that from her description, it should be just the product for her. …it is 10:20 a.m. – I shit you not.

From time to time I do not carry a certain product, so I put in a special order for our customers. There is no extra charge, and I will hold it for them for 2 weeks. I called a customer this morning to let her know that her product had arrived. “Well! I can’t get in today!” she said. I reassured her that I would put the product behind the counter for her and that I can hold it for her for 2 weeks. “Bet you will charge me extra for holding it!” she says. I let her know there is no extra charge. “You’ll forget who it’s for and sell it to someone else!” she says. I reassure her I have put a sticky note on the can with her name on it. “What if another Carol comes in and you give it to her?” (names have been changed to protect the innocent…and my ass). I tell her that I have her phone number with her name on the sticky note so that won’t happen. “Bet it will rain the day I get there!” to which I respond “well, you got me there Carol”. …it’s 11:30 a.m.

A woman came in the shop and asked me if I knew why her hairdresser messed up her hair. After a few seconds, I just frowned and said “I’m sorry, I don’t know”. “Why won’t anyone tell me why she did this to my hair?”. So I asked her if she had spoken to her stylist to which she replied “Oh no. I can’t do that. I might hurt her feelings.”. …12:15 p.m..

Our Salon is closed on Mondays. It was quiet in the shop so I thought I would go back in the Salon and help the stylists out by going over the floors once more and making sure the back bar bottles were filled up and towels were folded and ready for the next morning. I hear the chirp of the shop door and come around the corner and greet the customer with my standard “Hi there! How are you today?”. “I want my hair cut.”. he says. I explain that the Salon is closed on Mondays and ask if he would like to make an appointment for another time. “Salon ain’t closed. You’re in it.”. I smile and answer “You’re right! I am in the Salon, just tidying up a bit preparing for tomorrow, the stylists are off today, so the Salon is closed.”. “No it ain’t…you’re in it. If it was closed you wouldn’t be in it.”. I take a breath, Smile and say “You’re right, the Salon is open, because I am in it. The stylists are not here, it is their day off.”. To which he says, “See, told you it ain’t closed”. Then he walked out.  …I have stopped looking at the time.

Beauty, Business, communication, entertainment, Hair Care, Uncategorized, Women, writing

Full Moon Monthly

For those of you familiar with my blog, you are well aware of my “Tales of Truth” series. As I was going through my archives I realized most of my Tales of Truth moments went hand in hand with the arrival of the full moon. So gather ’round ladies and gents, boys and girls and welcome to the first of many installments of Full Moon Monthly, brought to you by none other than That girl in the red coat. (as stated before…these are based on ACTUAL events. I have witnesses)

I hear the chirp of the shop’s door. I smile and greet the customer “Good Morning!”. She  looks around and says “Are you talking to me?”. I let her know, yes, I am talking to her. She stares. So I ask “Can I help you find something?”. “Yes, I am looking for a Shampoo that I can buy where I live, I don’t always want to drive into town.”. So I ask her where does she live and she tells me “I don’t tell people my personal information.”. …wait for it….there you go.

A woman came into the shop looking for the mousse her stylist just used. I asked her if she remembered the name of the product. She told me “No! Why would I remember the name of a product that I thought was horrible and smelled bad.”. So I asked her if she wanted me to show her some other mousses she may like and she said “No, I want the one my stylist used, if I go to her smelling like another product I might hurt her feelings.”.

There I was, innocently counting the nail polishes for an inventory count when a woman comes into the shop. “Hello” I say, to which she responds “I used to use these polishes until my niece quit beauty school and got ’em cheap for me. She is useless and spoiled rotten.”. …okay then. So I ask her “Can I help you find something?” to which she says “Yeah, tell me what will help me with my hair, since my husband left me 20 years ago and it gave me the cancer of the Uterus and the lying Doctor’s told me that my ovaries would keep the menopause away my hair just ain’t the same.”. As I went to show her some products she looked at me and said “I don’t have time for this, I gotta go catch the bus.Thanks for the lovely chat and I will be back!”. – cue Twilight Zone theme

From time to time, we are out of stock of a product, sometimes because of back orders, sometimes because the product is an awesome product and sells well. I know empty spots on the shelves are a no no, but they happen. I was told by a customer, three times in a row that it was pathetic that her product wasn’t there. (well, in the size of bottle she preferred). I explained about the back orders ( the distributor moved warehouses hence back orders for a few weeks). I offered to call her as soon as the product came in. She asked if I knew when the product would arrive. I explained that I didn’t know, that the warehouse would send them as soon as they get them, to which she again said “pathetic”. I told her I was just as frustrated as her, that I didn’t have the product for my clients and customers, but that it wasn’t pathetic.(I know – let sleeping dogs lie…I don’t always follow my own advice). As I rang through her purchase, I let her know our debit connection was slow, to which she smirked and said “I was going to say something but I won’t”. So, me being me, I asked her what it was she wanted to say. “I was going to say “you are used to waiting for things but that would be pathetic…or maybe you would be pathetic about it.”. Well played…gotta give her that…it’s all she’s got.

A customer asks “What shampoo smells the best?”. I let her know she is welcome to open up the bottles and smell them, because what I like she may not. “Pfft…you are a lazy sales person aren’t ya?”. Okay…here we go. I smile, tell her to follow me and show her our best seller, open up the lid and she smells it and exclaims “Why did you show me that?!? It stinks. Show me something I will like the smell of.”. As politely as possible I explained I don’t have the same sense of smell as her and maybe it would be best if she took a moment to smell some of the shampoo’s. She looks at me and says “Okay, why didn’t you say that it the first place?”. …sigh.

“Have you found Jesus?” – something I am asked quite often. One of these believers in urgent need of saving my soul left me a coin with a “version” of the Ten Commandments on it. The coin worried me a little…it was silver. I think she had five more.   ….wait for it….there you go.

A woman comes in the store, sees me and says “HEY! Haven’t seen you in forever!”. I look at her and don’t recognize her. “I’m sorry, have we met?” I say. “Come on! You know me! Come on! Come on! Come On! You remember!”. I stand there, cannot place her face for the life of me. “Come on! You know me! I know you Susie!”. I let her know I am Sara. “Well you look like Susie! Come on! You know you do!”.

I am starting to think that people are coming into the shop in hope that I will write about them.  For the love of god, I hope so.