Beauty, Business, lifestyle, That girl in the red coat, Women

The Heart of the matter

For those of you who follow my blog, you are well aware that my hubby had a heart attack. The last thing any couple expects, especially at 39. I wanted to revisit my personal tale with you all one more time. We received some terrific news, from three separate M.D.’s, that my beloved is well on his way back to a normal life. The past 9 months have been the greatest of struggles for my beloved, for my family and for me. I won’t get too deep into the details because, not to get all Rhonda Byrne on you, I no longer wish to give the negative any more power.

Over the past months, I have had to cancel plans at the last minute. I have had to say “no” a lot, to a lot of people and occasions and I didn’t always give the real reason, the reason being that my husband didn’t feel well and was in pain. I didn’t always disclose the severity of it all to everyone because it was what was happening to him, I was not going to let it start to define him. There is more to my beloved than his health/heart issues and I was going to do all I could to protect that. I also stayed home because of my lovely daughter. It was bad enough she had to see the initial heart attack. I wasn’t about to leave her home alone with her Dad not feeling well and all that entailed.

The purpose of today’s tale you ask? The point is this – you never know what someone else is going through, so try not to take their actions or their behavior so personally. As I have had to realize in my 41 years, it’s not always about you. A lesson all of us in the beauty biz and retail biz should learn. Sure, there are those who are nasty for the sake of being nasty – those Nellie Oleson’s need our pity, not our anger. I am talking about;

– the woman who comes in looking for Sebastian Shaper Plus and when you tell her it is on order, she looks through you and scowls “what a waste of my time”. Instead of getting upset, I ask her if I can have her number so I can call her when it comes in and I can hold a can for her. In this case, she just looked at me, put her hands down on the counter and said “thank you, that would be so helpful.”. – you see, she was on her way to the funeral home. Her mother had just passed away, and she had buried her brother the month before.

– a woman complaining that all the mousses and root boosts are crap and don’t work in her hair. When I ask her what other products she uses and who colors her hair, I come to find out that she is on chemo and she didn’t like her hair color so she used a box dye and didn’t like that, so used another box dye the next day. I gave her some conditioning treatment samples and explained why it isn’t a good idea to color your hair twice in two days. After 15 minutes, she calmed down and thanked me, and apologized…and purchased some product.

So, the next time someone is being nasty, or plans get cancelled with a reason you feel is an excuse, or your client starts to lose it because her favorite hairspray is on back order, take a minute and try getting down to the heart of the matter. You never know, you may be the only glimpse of kindness that person has seen all day….if they come into the shop with a faulty flat iron in their hand – still be kind. Just be sure to duck.

Beauty, Business, communication, entertainment, Hair Care, Uncategorized

Out of the mouths of….babes?!

Yes, I am forty years old and yes, I am working all weekend. My PTG (part time girl) is going away for a weekend of fun before school begins so here  I am. In honour of my weekend of retail bliss and salon escapades I thought I would share some of the life changing comments I receive on a daily basis and the questions I never tire of answering. Seriously, I wish I was making this stuff up.

– “If I use a Nail Strengthener, how strong will my nails get? Like could I use them to nail a picture on the wall?”

– “Why does the OPI Shatter nail Polish make your polish look like it is shattered?”

– “Do you work here?” (I am standing behind the counter ringing through a sale on the computer)

– “Are you wheelchair accessible? Your sign says Walk In’s welcome.” (give it a minute….we have a Salon….there you go).

– “I thought for sure the hair color would stop my regrowth coming in gray” ( Yep – grown women actually think that hair color seeps into the scalp so when their hair grows the new hair grows out the color the had applied…sigh…)

– “I have errands to run, will the hairspray can blow up in my trunk?”

– “I want more volume in my hair but I don’t like using products or a blow dryer.”

– “I only use vegan and environmentally friendly products, I care for our children’s future” – then gets into her Hummer wearing leather boots and a fur coat.

“Why can’t I return this shampoo? It was crap!” – the bottle is a 1/4 full. I guess it took weeks worth of use to realize this.

– the door chimes and before I can say hello the purse clunks down on the counter and the demand of “get me 1 Sebastian Shaper Plus and a KMS Molding Paste.” – hmmmm….I don’t see the golden arches and you are not in a car and I am not at a window, so guess what….

– “Can you watch him while I look around?” – child covered in snot and what I can only hope is chocolate ice cream.

– “Well….like …don’t you like know everything?” – after asking me the difference between mousse and root lift.

– “Oh…my…gawd! Like…can you like ….geet like ova youself? Like ….I seriously doubt…for sure …that I could actuaaallly go blonde!” – a conversation I hear between two girls at least once a week.

– “Are you open?!?!” The door is locked, the lights are off, the “open” sign is off…a woman is pulling on the door and banging on the window.

Enjoy your weekend everyone, I am damn sure I will have some doozies for you on Monday.