Beauty, Business, communication, entertainment, Hair Care, health and wellness, Uncategorized, writing

Full Moon Monthly

Gather ’round ladies and gentlemen, boys and girls. Yes, it is that time again, another month has passed and a full moon is upon us. I used to think I was psychic, I could feel the shift of the tides, the shift in the karma of those around me. Now I know it was PMS. I know this because since my hysterectomy (getting the stupid cut out as I like to call it) I no longer get that psychic/one with the universe/could cry at the drop of a hat/punch someone in the face feeling once a month. I just see and hear some odd things and the calender confirms it…full moon.

A woman came in to the shop with three children in tow. Her daughter (age 4) saw our display of demo flat irons and curling irons and ran straight for them. “Be careful sweetie. Those can get very hot and you could burn yourself. Don’t touch them, let us help you”, to which the mother looked at me and told me “not to tell her children what to do.”. …it is 10 a.m..

The phone rings. A woman has called the shop looking for a product that helps psoriasis. I let her know of the many shampoo’s we sell that are formulated to help with such a scalp condition – Smart Solutions Problem Hair ‘n Scalp Shampoo is our best seller and has helped many of our clients and customers. She then asks me if I think it could help her. I let her know that without seeing her it is hard for me to say, but I am sure it would be fine. “I can’t get in today” she said and then began to describe in great detail the size of the flakes that she had on her head “about the size of a nickel.”. I thanked her for the description and let her know that from her description, it should be just the product for her. …it is 10:20 a.m. – I shit you not.

From time to time I do not carry a certain product, so I put in a special order for our customers. There is no extra charge, and I will hold it for them for 2 weeks. I called a customer this morning to let her know that her product had arrived. “Well! I can’t get in today!” she said. I reassured her that I would put the product behind the counter for her and that I can hold it for her for 2 weeks. “Bet you will charge me extra for holding it!” she says. I let her know there is no extra charge. “You’ll forget who it’s for and sell it to someone else!” she says. I reassure her I have put a sticky note on the can with her name on it. “What if another Carol comes in and you give it to her?” (names have been changed to protect the innocent…and my ass). I tell her that I have her phone number with her name on the sticky note so that won’t happen. “Bet it will rain the day I get there!” to which I respond “well, you got me there Carol”. …it’s 11:30 a.m.

A woman came in the shop and asked me if I knew why her hairdresser messed up her hair. After a few seconds, I just frowned and said “I’m sorry, I don’t know”. “Why won’t anyone tell me why she did this to my hair?”. So I asked her if she had spoken to her stylist to which she replied “Oh no. I can’t do that. I might hurt her feelings.”. …12:15 p.m..

Our Salon is closed on Mondays. It was quiet in the shop so I thought I would go back in the Salon and help the stylists out by going over the floors once more and making sure the back bar bottles were filled up and towels were folded and ready for the next morning. I hear the chirp of the shop door and come around the corner and greet the customer with my standard “Hi there! How are you today?”. “I want my hair cut.”. he says. I explain that the Salon is closed on Mondays and ask if he would like to make an appointment for another time. “Salon ain’t closed. You’re in it.”. I smile and answer “You’re right! I am in the Salon, just tidying up a bit preparing for tomorrow, the stylists are off today, so the Salon is closed.”. “No it ain’t…you’re in it. If it was closed you wouldn’t be in it.”. I take a breath, Smile and say “You’re right, the Salon is open, because I am in it. The stylists are not here, it is their day off.”. To which he says, “See, told you it ain’t closed”. Then he walked out.  …I have stopped looking at the time.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Hospital gowns and customer service

Today’s tale is about customer service. It is also about taking a moment and paying attention. It is about being kind. Life is hard enough, why add more road blocks?

Picture this…You are at the hospital. You are waiting to have a routine upper G.I. procedure. A nurse and a nursing student come to get you to get your I.V. started to prep you for the procedure. You are fine with a student being present (would have been nice if you were asked if you were comfortable with it).You are a little nervous since the last time you were at the hospital you had a heart attack and the pain you have been having for the last 9 months feels just like your heart attack did. The nurse looks at your hand and tells you your veins are horrible ( uh…yeah…you have been fasting over 12 hours), then puts the I.V. in (first try…bad veins…uh huh) and blood goes everywhere. She begins to ridicule you “why didn’t you tell me about your heart meds?” (all the info. was on the chart she initialed right before she began your  I.V.), then proceeds to ask if you took all your heart meds that day and you tell her no and she asks you why with a tone courtesy of Nurse Ratched and you find yourself looking for Jack Nicholson. You politely point out that on the form she just initialed that you take two doses a day of certain medications, one in the evening, one in the morning. She asks if you had a stent put in. You tell her no. She doesn’t believe you, because everyone gets a stent. (unless the artery was too small to fit a stent – hence the cause of the heart attack). Then she looks at your hand as she is wiping away the blood and see’s a mole that you have had all your life. “You better get that looked at…doesn’t look good…”. Then you are told you can go back to your seat and wait. So, you began your day thinking you just have a little tummy trouble or acid reflux and now you think you are stupid, have terrible circulation and bad veins and probably have skin cancer. The patient was my husband and Florence Nightinggale just turned over in her grave.

Yes, my husband was a patient, not a customer, but the lack of service he received was embarrassing. If I acted that way with my customers or the Salon’s clients, I would be out of a job. We are given two ears and one mouth for a reason – to listen twice as much as we speak.

When I have a customer come into the shop with a questionable scalp condition, I don’t look at them and say “Your scalp is horrible. Looks cancerous. Better get that checked!”, or run and get my stylists to come out and gawk. Wanna know why? One – that’s rude. Two – I am not a skin specialist. Trust me, be it a health issue or a scalp condition, people know what they are going through, they know what they have, they do not need to have it pointed out to them or shoved down their throat. What I do is this;

– I ask if they mind if I ask a few personal questions

– if the answer is no – I ask about the products they are currently using, if this happens only when the seasons change, if they are on any medications ( some medications affect hair/skin/nails), or if this is something they have always dealt with.

– if I need to get one of my stylists to take a look, I ask their permission first.

– I never blame them. I never make them feel like I don’t believe a word they are saying. Sometimes you don’t get the right answer because you didn’t ask the right question.

– I sell them the product that may help with the issue. The Nioxin line has helped many people with mild scalp irritations, Joico’s Daily Care Treatment Shampoo is quite nice, and Smart Solutions Problem Hair and Scalp Shampoo is terrific. I tell them to give it a week or two, explain how to use the product, and tell them if it doesn’t seem to helping, maybe give the Doc. a call.

If you are a Stylist, Doctor, Nurse, Teacher be kind. Pay attention. If you make a mistake, admit it, apologize. Read something wrong? Don’t blame the other person, admit it, apologize. Don’t know about something? Don’t belittle the other person and treat them like they are the stupid one, admit that you don’t know and get yourself informed. (pssst…there are these things that are big and rectangular in shape called encyclopedia’s and dictionary’s – or Google for our techies).

Be kind. Treat others as you want to be treated. Plain and simple.

Beauty, Hair Care, health and wellness, Uncategorized

Save your shoulder checks for changing lanes…

Dandruff. The enemy of the little black dress and the tuxedo jacket. The bully to our self esteem. No longer will you have to check your shoulders each time a greek god or goddess approaches you, no longer will you be referred to as a human snow globe or asked if it is snowing outside. Sad but true – these nasty phrases are uttered by children masking themselves as adults.

There are many reasons for dandruff. Sometimes it is hormonal changes, sometimes seasonal changes. It can be a cruel genetic joke that runs in your family. There is hope, I promise you. The products of which I speak are professional Salon quality products and they only cost about $2 more than the department/drug store brands. The active ingredient in the following products is Zinc Pyrithione, which helps reduce itching and flaking. It has antibacterial properties which can help reduce dandruff and scalp conditions that cause dandruff.

KMS Head Remedy – Dandruff Shampoo – gentle cleansing and color safe.

AG Control Dandruff  Shampoo – Gentle cleansing, Canadian made & cruelty free, color safe.

JOICO – Daily Care Treatment Shampoo – * this baby is created for any scalp problem – not truly a dandruff shampoo, many clients have had luck if their dandruff was due to hormone/seasonal changes. Color Safe.

If you suffer from severe dandruff, psoriasis or seborrhea try the following (you can hug me later)

SMART SOLUTIONS Problem Hair & Scalp Shampoo – ***AWESOME RESULTS*** This little gem is paraben free, sulfate free, sodium chloride free and color safe. It also helps reduce frizz. This product relieves dryness, controls the oil on the scalp and hair and eliminates flaking.

Steer clear of the cheaper brands – they mask the problem. Sure, no flakes as you use it but once you stop flakes come back. The products I have listed for you are formulated to treat the dandruff/scalp condition and in many circumstances, the dandruff becomes a thing of the past.