Beauty, Hair Care, That girl in the red coat, Women, writing

Tales of Truth – 15th edition

Gather ’round ladies and gents, boys and girls. It’s time for That girl in the red coat’s tales of truth…and yes, it is my 15th. edition. If the last 3 years are any example – there will be many more editions to be written. In the immortal words of Platinum Blonde… “are you sitting comfortably? Then we’ll begin.”.

 

– I asked a woman if she wanted a bag for her purchase. “I will only take one if it’s free! I refuse to pay a nickel for a bag!”. I let her know that our bags were complimentary so she said she would take one. As she was leaving she turned to tell me “You know, if you charged for your bags, you would make extra money.”.

– A woman came in complaining her hair was too flat and she wanted more volume. So I introduced her to some of the mousses and root boosts that are big sellers for us. I explained how much to use and that she would achieve the most volume and best results if she used a blow dryer. She just stared at me, so I asked her if she had any questions to which she said “You mean I have to do my hair to make it look good?”.

– It’s winter here in the Great White North, which means scarves, mitts and toques (hats for my non-Canadians) and along with our winter gear, the inevitable static. I had a woman ask me if it was a good idea to coat her scarf and mitts with hairspray to keep the static at bay. I told her I didn’t know if that would work. She told me that I was a disappointment and left.

– The phone rang. I answered with my standard greeting to which I heard “Yeah. Whatever. Look. I need 40 volume peroxide and I can’t tell you why. You got any?” …cue Criminal Minds

– The phone rang and before I could finish my hello a woman asked me “Do you sell hair color that would match my hair color when my hair is wet ‘cuz I like that color better than when my hair is dry.”. I let her know that I couldn’t answer her question because I couldn’t see her hair, since we were talking on the phone. “Oh…you know the color, it’s kinda of like the brown on the icing can”. ….sigh ….oh yeah…that brown.

– I was ringing through a purchase when my customer looked towards our Salon. She turned to me and said “You have a Salon here?”. “Yes, we do. Would you like a price list of our services?” to which she responded “So, it’s a real Salon?”. I assured her as I silently told myself not to show it on my face “Yes, it’s a real Salon.” to which she said “Well, you can never be too sure. I have been fooled before!”.  ….this February the full moon was in FULL swing.

– A woman came in complaining that her color keeps fading at her roots. “Every time I get my hair colored, within two weeks the color at my roots fades and my grey starts to show!” was her compliant. I let her know that it wasn’t her color fading, it was her hair growing. “Yeah, I know! It’s growing out faded!”. Once again, I had to explain that when your hair is colored, it only colors your hair on the outside of your scalp….I have to do this at least 3 times a month.

No flat irons have been thrown or rash riddled bikini lines have been flashed….yet.

 

Dad's laugh

Beauty, Business, communication, Hair Care, Uncategorized

You can’t handle the truth

Everyday, I am asked questions. Everyday, I try to answer them as honestly as I know how. I may be a manager but I am also a consumer. As a consumer, I want to know as much as I can about a purchase and I want the truth when I ask about my purchase. So, I assumed everyone would want all the information, the truth, an honest answer. My father always told me I hold my expectations of the average person too high…it took me 39 years to realize he is right. This past week has had many examples of people who, as Colonel Jessop stated, can’t handle the truth.

– A client had jet black hair and wanted to be blonde, that day. Not possible. We explained to keep her hair from breaking off or turning to wet sludge it would take a few processes,that because of the box dye she had used there was some color build up. We told her what products to use to repair the damage she had and to get her hair in better condition to begin the lightening process – even gave her some samples. After the pouting stopped, the angry tirade began….I was accused of not knowing what I was talking about and that I was somehow holding out information so that she couldn’t get what she wanted. (I really gotta get some business cards from a local shrink – cross promote our services).

– A client looking for toner. Again, I cannot stress enough, toner is not a magic liquid that comes in a magic bottle. It can be any color. It can process within seconds of being on your hair. If you are not careful it can make a blonde go orange, gold, purple or silver. Please, share this tidbit with all of your friends….toner is not a magic potion. If you are looking for toner in a container labelled “toner” – go to Staples. Otherwise – see your stylist.

– Our hair grows. Everyday. Some people’s faster than others. That is why you will get a different color of hair at your roots and hair line. It is called regrowth. No, hair color does not go into the scalp so your hair grows out that color. No, there is not a product that stops that. Even in death your hair grows.(yeah…I said it). If you don’t like the signs of regrowth, try high and low lights – that way your roots aren’t as noticeable.

– A client wanted volume in her hair but didn’t want to use product. I told her that to achieve the volume and the look she wanted, she would need a little bit of product and if she used a blow dryer it would help too. I was told that if I cared about the environment I wouldn’t use a hair dryer. She stormed out and got into her Hummer. (I kid you not).

– A mother came in with her daughter looking for hot pink hair dye. I explained that we don’t sell it, because the vibrant hair color dye is not allowed to be sold to the public. We don’t carry it because we are a retailer, not a wholesaler. Again, big surprise, I was yelled at…told I was unfair and that I made no sense and should not discriminate against the public. I gave her the toll free number of the company that supplies color to LICENSED stylists and told her she should call them. As she stormed out calling me stupid I thought about what a wonderful example she was setting for her daughter….and I swear I heard a banjo playing.

This week will be a fun filled week for my readers. I was told all my life to be honest and tell the truth, so this week that is exactly what you will get, the truth. So hold on my friends. Hold on.