Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – The Christmas Edition – Part 2

So it has been exactly 10 days since my last installment of my Tales of Truth – the Christmas edition. With all the goings on in the shop over the past 10 days, I haven’t decided if ┬áJolly ‘ol St. Nick has me on the nice list or the naughty list.

 

– We have Christmas displays throughout the shop. Some are mini evergreens, some are boxes wrapped in shiny paper and some are snowmen. A woman came into the shop and exclaimed “I LOVE YOUR SNOWMAN!”. I thanked her for the compliment. “Sell him to me! How much is he? Is he for sale?”. I explained that “he” was part of our Christmas decor and was not for sale. “…but I collect snowmen. I need him!”. Again, I apologized that he was not for sale and asked her what else I could help her with. We found her shampoo and hairspray. As she was leaving, she took one the candies I keep at the front desk for our customers, scowled at me and said “I can’t believe you won’t sell me your snowman!”. …then stood there and pouted, for over 2 minutes….even after I came from behind the counter to help another customer.

– We sell the Wet Brush at our shop. It is an awesome brush for anyone dealing with tangles, no ripping at the hair, no more dialing 911 with one hand as your other hand is stuck in your hair along with your brush, no more children running away from you screaming as they see you coming at them, brush in hand. I had a woman ask me why it was called the Wet Brush. I explained to her that is meant to be used in wet hair to help get through tough tangles. She asked if it can be used on dry hair, and I told her yes – it gets out tangles on dry hair too. “So why is it called the WET Brush? Not the WET/DRY brush?”. …I told her the company’s website was on the packaging if she wanted to ask them.

– On more than one occasion I have been asked the following questions;

“What’s the difference between a 1″ curling iron and a 1 1/4″ curling iron?”

“Can I use nail polish on my toe nails?”

“What’s the difference between medium hold hairspray and firm hold hairspray?”

“Can my husband use my gel even if it isn’t from a men’s line?”

“Can anyone use the hand lotion tester?”

– a woman came in the shop looking for wax for hair removal. I led her over to our selection and asked if she used hard wax (no strips) or cream wax (strips). She told me she used the strips, so I showed her our selection of cream waxes. As I was explaining the differences between each one, she asked me which ones won’t burn her skin. I told her none of them should burn her skin. If her skin is being burned, she has her wax pot temperature too high. “I was wondering why it was burning my lips” she said. I let her know that when she waxes her upper lip she should keep the wax away from her lips, to which she told me “those aren’t the lips I am talking about.”, just as her husband approached us. Seems she has taught her husband to wax her unmentionables and tends to burn her “down there”. ….I need a raise.

 

 

 

Beauty, communication, health and wellness, Uncategorized

Do you know where that has been?

So there I was, restocking the shelves when out of the corner of my eye, I saw her. Standing in front of the 8 x 10 sign which read “please do not try on the polishes – we have color swatches to show their true color” she was opening up the bottle of China Glaze Kiwi-Colada and just before the brush hit her nail I stopped her. “Please do not try on the polish unless you are planning on buying it” (service with a smile as usual). Then another favorite of mine “Well….how am I gonna know what the color’s gonna look like?”. (Did I mention said customer is in her 40’s?). So, I showed the sign, and the array of color swatches in front of the China Glaze collection and assured her that is the color after two coats had been applied which she responded “How do you know?”. Really? Do people hear themselves? So I let her know that I was the one who had made the swatches, had applied the colors, and labeled them to make her choice that much easier. (What I really wanted to say was “you aren’t Cinderella and this isn’t a fairytale”, alas….I kept my decorum. ).

Ladies and gents, I know you all like the newest things, the shiny packages, the pretty little bottles. I know you are itching to try that new cream or try on the new scent. If the package is labeled “tester” – go ahead, test it out….proceed with caution, but go ahead. I say proceed with caution because you don’t know who just tested the tester. At my shop we clean the lids and bottles of the testers we use. Most of the hair products our stylists use in our Salon, so our customers are invited back to the Salon to try the hair products. In the store, it’s mostly just the hand creams. Why you ask? As I just stated – you never know who just tested the tester. That being said – if there is not a “Tester” label – do not try it. Seriously, would you want to buy a used product? Didn’t think so. I may be turning 40 but I can still hear the crack of a lid opening 500 feet away. (and by the way…at my shop…you open it and try it…..you buy it sweetheart).

Back to the tale of the misguided polish painter. After she realized that I was telling her the truth, she told me she always tries on polish…everywhere she goes, that she had just tested colors at WalMart. I told her that I didn’t think that was a good idea, since she didn’t know if the woman she just saw do the same thing had a fungal infection on her nail. I swear I saw her shoulders roll forward as she looked down at her multi-colored nails. To top off the conversation and to make my day I got to hear the best question of the day… “Does this mean that I shouldn’t try the lipstick testers on my lips?”.

Common sense isn’t that common.