Beauty, Business, communication, health and wellness, Uncategorized

Some things you can’t “un-see”…

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I am an inquisitive person. There isn’t much I don’t want to learn about or see. That being said, lets begin today’s tale, shall we?

In my years in the beauty biz I have had many questions posed to me… “What is the difference between Root Boost and Mousse?”, “What is a good conditioning treatment?”, “How do I get the brassy tones out of my blonde?”. Many times I have had women (and men) show me their receding hair line, or their hang nail and ask what to do about it. There are a few things I nor any other person except your physician should see. “Excuse me…can you help me” is what I hear. As I look up, I see something I will never un-see. I kid you not, there was a woman standing by the counter, showing me the red bumps on her bikini line (and she did not look like Christie Brinkley nor have the body of Jillian Michaels – yeah – I said it). “Do you have anything that would help with this?!” As I looked over my shoulder, praying to see a camera, I answered “uh…yes, I do. You can cover that up now.”. I kindly let her know that next time all she has to do is tell us she has red bumps from waxing, we know what she is talking about, we know what it looks like.

Another thing for the physician – if your scalp has bleeding, oozing scabs on it, please don’t show me. If you must tell me..alright ….but don’t show me…I am sure I can picture it in my head. I know I am in a Salon, I know I have masses of product to sell you – what you need in this situation is a physician, pharmacist, exorcist…take your pick.

Last but not least….Hands. I know we have nail biters (I was when I was a child – no judgments), I know some of you pick at your cuticles…don’t recommend it but hey…whatever floats your boat. Just so you know (feel free to share this tidbit of info. with the masses), when your nails or cuticles are bleeding – not a good idea to be touching all the product on the shelves or opening up said products.

I wonder what I will see today….

Beauty, communication, health and wellness, Uncategorized

Do you know where that has been?

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So there I was, restocking the shelves when out of the corner of my eye, I saw her. Standing in front of the 8 x 10 sign which read “please do not try on the polishes – we have color swatches to show their true color” she was opening up the bottle of China Glaze Kiwi-Colada and just before the brush hit her nail I stopped her. “Please do not try on the polish unless you are planning on buying it” (service with a smile as usual). Then another favorite of mine “Well….how am I gonna know what the color’s gonna look like?”. (Did I mention said customer is in her 40’s?). So, I showed the sign, and the array of color swatches in front of the China Glaze collection and assured her that is the color after two coats had been applied which she responded “How do you know?”. Really? Do people hear themselves? So I let her know that I was the one who had made the swatches, had applied the colors, and labeled them to make her choice that much easier. (What I really wanted to say was “you aren’t Cinderella and this isn’t a fairytale”, alas….I kept my decorum. ).

Ladies and gents, I know you all like the newest things, the shiny packages, the pretty little bottles. I know you are itching to try that new cream or try on the new scent. If the package is labeled “tester” – go ahead, test it out….proceed with caution, but go ahead. I say proceed with caution because you don’t know who just tested the tester. At my shop we clean the lids and bottles of the testers we use. Most of the hair products our stylists use in our Salon, so our customers are invited back to the Salon to try the hair products. In the store, it’s mostly just the hand creams. Why you ask? As I just stated – you never know who just tested the tester. That being said – if there is not a “Tester” label – do not try it. Seriously, would you want to buy a used product? Didn’t think so. I may be turning 40 but I can still hear the crack of a lid opening 500 feet away. (and by the way…at my shop…you open it and try it…..you buy it sweetheart).

Back to the tale of the misguided polish painter. After she realized that I was telling her the truth, she told me she always tries on polish…everywhere she goes, that she had just tested colors at WalMart. I told her that I didn’t think that was a good idea, since she didn’t know if the woman she just saw do the same thing had a fungal infection on her nail. I swear I saw her shoulders roll forward as she looked down at her multi-colored nails. To top off the conversation and to make my day I got to hear the best question of the day… “Does this mean that I shouldn’t try the lipstick testers on my lips?”.

Common sense isn’t that common.

Beauty, communication, health and wellness, Uncategorized

What you see is what you get

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I have decided. I have another mission. I am going to use my blog not only to educate the masses about their hair and the professional products they need to use, I am going to raise up the masses as well. It is time ladies and gents, time to like what you see when you look in the mirror, or when you ponder idea’s of yourself.

If you think you are ugly, guess what? Ugly is the only thing that will come out of your mouth and ugly is all you will ever see, not only in your reflection, but in your daily life. I am not trying to get all “Law of attraction” on you, it is just a fact. There was a time when yours truly thought she was too ugly to go to a Broadway show. Yep, sounds stupid, doesn’t it? I had gotten in my own way. I had let the negative ideas about myself and my looks to take control. Long story short, I went to the show. The car ride there probably wasn’t the best memory for my boyfriend (now my hubby…gotta be true love). I truly thought that when I arrived the doorman or usher would look at me like “what is she doing here?”. I ended up loving the show and no one escorted me out of the building. I actually got a compliment on my dress and hair while powdering my nose. I confessed this to you all so you are all clear – I know of what I speak.

Yes, I admit, we were not all blessed with the beauty of Christie Brinkley (have you seen her?!?! All I can say is  WOW!).I know that we all do not have the athletic abilities of the William’s sisters (..the tennis champions…come on people, keep up with me now.). What we all do have is something unique about us. A cute dimple where no one but you and that special someone knows its location, you can recite 18th. century prose at the drop of a hat, you are a cancer survivor, you can juggle. Whatever it may be, however small and silly you may think it is, it is a part of you and it should be celebrated. I know, I can hear you all now “But people will think I am conceited”, “Oh, that would make me seem too proud”. Now, if you walk around town or post on facebook every hour that you are so awesome…yeah…a little conceit. If you think it…not conceit. That is called liking and loving yourself my friend.

Find that one thing you love about yourself. You have great feet, your hands look like a hand model’s hands, you have long eye lashes so you don’t need mascara, you know 5 languages, you can make a killer pot roast, you can run like the wind blows as Forrest Gump would say. Whatever it is, embrace it. Once you start to truly love one thing about yourself, all of a sudden you will love something else, and so on. If you decide not to see the good things about yourself and decide you are not lovable, one thing I can guarantee – you won’t be seeing many Broadway shows.

Beauty, Business, communication, Hair Care

Protecting your investment

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Today’s tale is for clients, stylists and Salon owners alike…..read on.

“I need that stuff for my hair that my hair stylist used”. This is what I hear on a daily basis. As I silently sigh, I ask “do you remember the name of the product or the what the packaging looked like?” As always, I am looked at like I have just spoken a foreign language. Then,  more often than not, the customer turns into a valley girl from the 80’s, places her hand on her hip, flips back her hair and says “If I knew thaaaat, like why would I neeeed you.” Gotta love that. If the valley girl doesn’t show herself, I get to meet the 5 year old. You know the one. She starts to pout, turns in her one foot, begins to twist her hair around her finger and says “Oh, I don’t know….oh no…what am I gonna do?”. Now, I am more than willing to help anyone find the right product, I do so love a scavenger hunt. That being said, I am always amazed that the customer has come to me for their product, that their Stylist/Salon didn’t even attempt to sell them something. My reasons for amazement you ask?

1) Why wouldn’t they want to keep their client happy and loving their new look?

2) Why wouldn’t they want to protect the color they just applied?

3) Why wouldn’t they want to increase Salon sales and in turn be able to offer more to their clientele?

Got you thinkin’ didn’t I?

Ladies and gents, pay attention. When you are at the Salon, pay attention. Pay attention to what your stylist is using. Ask them what the product is, how to use it, what the name is. Write it down, or ask them to write it down for you. Come on, you just paid over $100.00 for your color service, I am sure they can take a minute to talk product and sell you something. (Or at least tell you where to get it.). Professional product is important. It gives you the look you had at the Salon at home. Professional product protects your investment. That’s right, your investment. Think about it. Most of us spend over $900.00 a year on hair color alone (when we go to the Salon- at home color from a box….a little less expensive but having to say a Hail Mary each time you use one is too much trouble if you ask me). When we spend $900.00 on anything else, we purchase a warranty. Think of professional hair care products as your warranty.

We ask our doctor for specifics, we go over our lawyer’s papers with a fine tooth comb, we make the poor souls who sell us cell phone plans promise us their first born if anything goes awry – I think we can ask our stylist “what’s that stuff your putting in my hair?”.

 

Beauty, Business, communication, Hair Care

Just looking…..

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Picture this scenario. The sun is shining. It is a beautiful day. A customer walks through the door. A sales girl greets the customer with a cheery “Good Morning!” (yes….it’s true, customer service does exist, it is not an urban legend). The sales girl is greeted back with “I’m looking”. My all time favorite response from customers, I especially love it when accompanied with the famous “talk to the hand” motion.

Believe it or not, there are sales people that want to help you. Yes, there are commission sales people that make you feel like you are a gazelle about to be pounced on by a lion, and sometimes you cannot find a person in a smock. That being said, you should not paint us all with the same brush. I, as well as many other sales people get paid if you buy or not. I really just want to help you find what you need, or even help you use what you have correctly. Would you like it if a salesperson assumed you were nasty because you have a black leather jacket since the last customer wearing a black leather jacket was less than kind? Didn’t think so. Sounds pretty stupid actually, don’t you think?

Here is a little check list for you all. Trust me, your shopping/salon experience with be most pleasurable for all parties involved.

– When greeted with a good morning/good afternoon, remember what your Mommy taught you – say good morning/good afternoon back

– Unless you were asked what your name is and your name is “I’m looking”  that phrase just doesn’t make sense as a response. Don’t feel like chatting, smile at the sales person and politely say (after greeting), “I would like to peek around and can I get you if I need you?” – See, how lovely is that. You get your way and the salesperson is treated as well as they are trying to treat you.

– Make eye contact when speaking to a salesperson/stylist. We are all human beings. Yes, we are service provider’s – we are not servants.

– Please do not walk up to the counter, interrupt our greeting, refuse eye contact and say “get me my hairspray”. That is rude, plain and simple.

– Please and Thank You. Two little phrases that mean so much.

– Do not throw the Flat Iron

* A little treasure tidbit for you – we are trained to watch for theft. When you refuse to make eye contact and try to manoeuvre like a ninja through the store, you ARE gonna get our attention – because you are lookin’ a little kooky.

So, lets recap. Say Hello, be polite, don’t throw the flat iron – or any product for that matter – including throwing your weight around.

 

Beauty, communication, Hair Care, Uncategorized

Mind your manners…

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“Mind your manners”. Remember that phrase? I know you all remember where the beef is and not to squeeze the Charmin. Whatever happened to remembering to mind your manners? Today’s tale is for all the hair stylists and esthetician’s out there, to shed some light on what they have to deal with on a weekly and sometimes even on a daily basis. Yes, they offer a service, that does not mean they are your servant.  Salon etiquette exists – it is not an urban legend. When visiting your doctor’s office or your dentist, I am sure you don’t throw your purse on the ground or interrupt them when they are with another patient. The same goes for the Salon. If your stylist is with another client, remember what your kindergarten teacher said, wait your turn. As for throwing your purse on the ground, come on, do I really have to explain?

The following is a list I have compiled that should help make your next Salon visit pleasurable for all parties involved;

– Brush your teeth. You would think it was common sense. Well, common sense ain’t so common.

– Brush your hair. No one wants to see a hair ball at the Salon.

– Coming for a pedicure? Wash your feet. Even the Savior himself wouldn’t want to wash some of the feet that walk through the Salon door.

– If you are sick, re-book your appointment. Salon’s are to spread happiness and self esteem, not the plague.

– When offered a beverage, say please and thank you, or no thank you – which ever works. “Nah” with a hand wave…not so nice.

– When asked what you want done with your hair, try to refrain from “whatever” or “I’m texting”…again… not so nice.

– Want a spray cut? Please make sure your hair is clean. Imagine the smell of old mop water. Enough said.

– When your child is with you, be the parent. It is a little difficult to babysit while applying foil highlights or nail art to your fresh pedi.

– When you make an appointment and cannot keep it – call the Salon. Not only is a “no show” rude, it takes an appointment away from another client. Most importantly it affects the stylist/esthetician’s income for that day.

It’s pretty simple. Be nice. Be polite. Treat other’s as you want to be treated. Remember to mind your manners. If you need to, imagine your mother slapping you on the back of the head.

 

 

Beauty, communication, Hair Care

Do you see what I see?

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The silent killer of stylist/clientele relationships. Symptoms  – puffy eyes, red face, tissue lint stuck on the end of nose, hands clasped together in prayer standing in front of the hair color swatches or the thinning shears. Diagnosis – hair tragedy. Prognosis – with professional help and proper communication the hair and your self image will be survive.

This is more common than you know. We have all been there. We float into the salon with the dream of looking like Kate Middleton and leave looking like Peg Bundy. We buy the lightener to use at home because our “friend” said it was so easy and everyone she used it on went “so blonde” (of course “everyone” was already blonde and you are a brunette) – we start to see ourselves running on the beach like the baywatch girls – blonde tresses blowing in the wind and end up having a hair color that even a lifeguard couldn’t save. Why did this happen? To be honest, more times than not as the Captain in Cool Hand Luke put it so well – what we have here is a failure to communicate.

Believe it or not, most stylists want you to be happy. Most are heartbroken if you are not pleased with their work – they want you to have a good hair day everyday until you see them at your next appointment. Unless you have the ultimate trust and have had your stylist for many years and you know her as well as she knows you – NEVER say, “oh do what you like.”. Guess what – what you see and what she see’s are two different things. You may say “I want to a redhead” and picture Molly Ringwald – she pictures Jessica Rabbit. You may say “I want a pixie cut” – you picture Michelle Williams – she pictures Tinkerbell. Bring in a photo of what you want, google the image on your phone while you are sitting in her chair. Now remember… you can achieve the hair cut you like – you will not leave looking like the person in the photo – sorry to squash the dream – the hair we can help with – the face – that’s the office down the road.

As for the “at home” blunders – when all is said and done – don’t be hatin’ the friend – you decided to let her do it. To fix the horror that is now your hair – DO NOT TOUCH! Go to your stylist, tell her what happened and ask for her help. Don’t call and try to describe the color – half ripened banana color doesn’t mean a thing. We need to see your hair – to see the porosity of the hair, look for any breakage etc… Sometimes the dream of being a blonde bombshell may still be possible. Sometimes not.

If you can order a cheeseburger and ask them to hold the pickles, add just a drop of mustard, add more ketchup and only add 2 3/4 onions to the burger, I am sure you can figure out a way to tell your stylist what is it you want.

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Goldilocks had a hard time finding the perfect chair too

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On this beautiful Sunday, I have been recalling many a tale. Tales of hair woes, mine and yours. Everyday I am immersed into a complete strangers pool of uncertainty. Uncertain if I am trustworthy to speak of their hair. “Does she know of what she speaks? She isn’t a hairdresser, she looks normal and her hair is nice but I have seen this before….hmm.”.  I know that is what these strangers are thinking and I am okay with that. I have broad shoulders (thank you Dad for the genetics). I am here to say, in most circumstances I do know what I am talking about, and when I don’t I find out.

On a daily basis I remind women that they have a voice and they are allowed to use it. I hear their tales of discontent, of fury at their stylist for their new found pixie cut when all they wanted was a trim. The first thing I ask is “did you explain you were not happy?”. The answer is always “No, I didn’t want to hurt my stylist’s feelings”. Lets stop right there. First- not fair to the stylist – he/she doesn’t know there is a problem. They will continue to do what you do not like because they think everything is great! Second- really? You said nothing? If we are able to tell our physician’s when we are not happy, tell our dentists we fear them worse then the plague, why are we unable to tell a stylist we are not happy with the service. The good ones won’t be offended, if anything they will be upset that they may have offended you.

That said, next time you sit in a chair, awaiting the new you, listen for the consultation. You should hear from the stylist;

– What are we doing today?

– How have you been?

– Any changes since I have seen you last? (An important question – stress/medication/illness can sometimes affect your hair during chemical services)

– How do you do your hair at home? What products do you prefer?

All of these are important, as are you and your hair. If you aren’t hearing these things, you may want to look for another chair.