Beauty, Business, communication, entertainment, Hair Care, Uncategorized

Out of the mouths of….babes?!

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Yes, I am forty years old and yes, I am working all weekend. My PTG (part time girl) is going away for a weekend of fun before school begins so here  I am. In honour of my weekend of retail bliss and salon escapades I thought I would share some of the life changing comments I receive on a daily basis and the questions I never tire of answering. Seriously, I wish I was making this stuff up.

– “If I use a Nail Strengthener, how strong will my nails get? Like could I use them to nail a picture on the wall?”

– “Why does the OPI Shatter nail Polish make your polish look like it is shattered?”

– “Do you work here?” (I am standing behind the counter ringing through a sale on the computer)

– “Are you wheelchair accessible? Your sign says Walk In’s welcome.” (give it a minute….we have a Salon….there you go).

– “I thought for sure the hair color would stop my regrowth coming in gray” ( Yep – grown women actually think that hair color seeps into the scalp so when their hair grows the new hair grows out the color the had applied…sigh…)

– “I have errands to run, will the hairspray can blow up in my trunk?”

– “I want more volume in my hair but I don’t like using products or a blow dryer.”

– “I only use vegan and environmentally friendly products, I care for our children’s future” – then gets into her Hummer wearing leather boots and a fur coat.

“Why can’t I return this shampoo? It was crap!” – the bottle is a 1/4 full. I guess it took weeks worth of use to realize this.

– the door chimes and before I can say hello the purse clunks down on the counter and the demand of “get me 1 Sebastian Shaper Plus and a KMS Molding Paste.” – hmmmm….I don’t see the golden arches and you are not in a car and I am not at a window, so guess what….

– “Can you watch him while I look around?” – child covered in snot and what I can only hope is chocolate ice cream.

– “Well….like …don’t you like know everything?” – after asking me the difference between mousse and root lift.

– “Oh…my…gawd! Like…can you like ….geet like ova youself? Like ….I seriously doubt…for sure …that I could actuaaallly go blonde!” – a conversation I hear between two girls at least once a week.

– “Are you open?!?!” The door is locked, the lights are off, the “open” sign is off…a woman is pulling on the door and banging on the window.

Enjoy your weekend everyone, I am damn sure I will have some doozies for you on Monday.

Beauty, Business, Hair Care, health and wellness, Uncategorized

Goin’ back to Cali

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KMS California. A wonderful professional hair care line that I am constantly surprised that more Salon’s don’t carry. The packaging is updated with funky colors and bottles that fit nicely in your hand as well as on your shelves. The bottles are pretty enough for the ladies and cool enough for the gents.Yes…packaging is important! Many men want to use professional hair care products but will not even pick up the bottle if it looks the least bit girly. Yeah, I said it.

As per usual, not let you down, I have compiled a list of the KMS products that fly off my shelves and and have been known to reduce a grown man to a pout when his favorite KMS product is sold out.

HAIRPLAY Molding Paste – adds texture and definition with a pliable hold and low shine. AWESOME for shorter styles for the ladies and great for faux hawks and textured/messy styles for the gents. (this is the product that causes the pout when out of stock)

FREESHAPE Quick Blowdry – reduces drying time by up to 50%, conditions the hair and protects from the heat of the blow dryer, also adds a little shine.

FREESHAPE Hot Flex spray – a humidity resistant flat iron spray. Terrific to use to protect your hair from the heat of the flat iron. Offers a medium hold and shine. *FREESHAPE is the replacement to KMS FLATOUT.

HAIRSTAY Anti Humidity Seal – 24 hour weather proofing for your hair. A 24 hour humidity blocking formula that adds awesome shine and shields your hair from frizz. It also offers heat protection. Use once you have the style you want and VOILA! No frizz and beautiful shine. * Used to be FLATOUT Anti Humidity Seal

HAIRSTAY Maximum hold spray – an ultra-firm finishing spray that offers shine and 24 hour humidity resistance and hold.

ADDVOLUME  Styling Foam – Adds up to 70% more volume, adds a little shine, offers heat protection and is alcohol free.

SILKSHEEN Polishing Serum – Adds up to 75% more shine to your hair, adds softness and a silky texture. Offers all day frizz control and heat protection. * Put on dry hair at the ends to seal up split ends.

SILKSHEEN Leave In Conditioner – Instant detangler. Conditions and provides shine and manageability.

HEADREMEDY Sensitive Shampoo – a gentle and soothing shampoo for a sensitive scalp. Fragrance free and dye free.

MOISTREPAIR Leave In Conditioner – A weightless moisturizing leave in conditioner. Great for fine hair.

CURLUP Control Creme – a curl creme that offers a frizz free finish, lasting curl separation, medium hold and some shine.

Give’em a try, you won’t be disappointed. The worst thing that can happen is you will love the products and when you find the shelf empty, you may begin to pout. Don’t fret, another order is on the way.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

The Emily Post of retail.

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Call me old fashioned, but I still believe in manners. Don’t get me wrong, I love a rude limerick and have been known to curse like a drunken sailor (when I am stone cold sober). I am talking about good ol’ please and thank you, keeping your composure in public – not throwing a temper tantrum because the store is out of strawberry flavoured lipgloss, your favorite hairspray has been discontinued or the debit machine is down and GASP.. you have to use… cash. I have compiled a little list of what not to do in public. If you do any of the following in public, you will look like an ass, plain and simple. Feel free to share with your friends and co workers, I don’t mind. In fact, I urge you to share. Please and Thank you.

– when you enter a store and the sales person  says “Hello”, say “Hello” back. Do not respond with “just looking”…how would you like it if when you said “Hello” we responded with “why are you talking to me?”.

– when the debit machine is down, please do not yell at the sales person or swear at us. We did not see you coming and made a call to our carrier and demanded they cut our service just so you can’t purchase the nail file you are in so desperate need of.

– when you ask a salesperson a question, please let us answer you. Please do not speak over us. We cannot help you if you do not listen. Remember in kindergarten…you listen…I listen…we take turns talking.

– when we ask if you need help, please respond with words…not with the wave of your hands like we are a fly trying to land on your lunch. In my industry, many products revamp their lines every year or so and change the packaging. So when I ask if you need help after you have wandered aimlessly for 10 minutes after waving your hand at me, 9 out of 10 times you need my help.

– not all salespeople are on commission. You can get back up now – a shocker, I know. Yes, there are actually salespeople that are willing to help you, no strings attached.

– unless there is a major emergency, stay off your phone. Also, when I am answering your questions, please don’t start texting your friend about the hot guy that just walked by. Yes, he was hot, but I am the one helping you have great hair so you can actually catch his attention.

– my shop along with many others do not have a playland. We are not paid to be the babysitter/nanny/ au pere, take your pick. Please watch your children. Thinking it’s cute that they open all the nail polishes and try the colors on their toes is about as cute as bringing a muddy puppy over to someone’s house to see their new white carpet.

– never, ever throw a flat iron. I know it’s upsetting that it wasn’t comfortable to hold or that you are frustrated that the manufacturer changed their return policy or that it doesn’t match your new bathroom decor…still no reason to throw an appliance at someone. Ever.

– yelling in public is a no no. Don’t do it. I mean honestly, think about what you look like when you are yelling over a can of hairspray. Yelling over injustice and over human trafficking = good. Yelling over hairspray and the funny smell it has = bad.

– when you are late for an appointment, do not yell at the stylist that now you are running late and the appointment is taking too long. Remember – you were the one who was late.

– if you don’t feel like talking, just pleasantly return our greeting and try saying “I am just going to look around, if I need you can I get you?”. See…how lovely is that, you get what you want and not a rude word was uttered.

Really, it is so simple. Smile when someone smiles at you, say “hello” when someone says “hello”, say please and thank you, say “you’re welcome” when someone offers you a “thank you”. Do not yell in public. Unless you are under the age of 5, do not throw a temper tantrum. Do not throw the flat iron.

biz card pic

Beauty, communication, Hair Care, health and wellness, Uncategorized, writing

Self Help and bad hair

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You all know I LOVE hair products and everything that has to do with beauty. I am also a sucker for books, book stores actually. The shiny covers, the smell of freshly pressed prose, the staff picks of fiction, the tunes that echo throughout the store that you can’t help but hum along with, ahhh…the book store. Yes, I admit, I do find myself wondering if I will run into Kathleen Kelly or Joe Fox. ( You’ve got mail…enough said). Anyway, back to the tale at hand. As I was wandering through the store humming along to Adele and daydreaming as I often do that we meet and become life long friends, I ended up in front of the Self Help section. I just stood there, captivated by what I saw. Every single person in that section had bad hair. Yeah, I said it. I couldn’t look away, and as I stood there I had what Miss. Oprah would call a light bulb moment. They may have been looking for an answer for a happy marriage or how to come out of the closet, but they were also wishing their hair looked better. (You know they were…we all have those days.) The right color, cut and product may not solve all your issues, but good hair is a good start.

I know, it’s what is inside that counts. How dare I say such things out loud or put in print for that matter. Yes, I do agree wholehearted that it is what is inside that counts. I also believe that if you like the way you look, it can make for a better day. I stress what you see and what you like. It  took everything in me not to rope the crowd in Self Help together and take them back to my shop and teach them how do to their hair. I mean seriously, even Dr. Phil would look at the hair that hadn’t been brushed in a week and say “how’s that workin’ for ya?”. It isn’t just about  looking good, it’s about taking time for you. Think about it, if you take the time to do your hair and/or makeup, you have just set aside 10 – 30 minutes just for you and you alone. I am a firm believer that healing begins when you make yourself a priority, even if only for a few minutes a day. If you don’t like the reflection in the mirror, no Self Help book is going to help. Trust me, I know of what I speak, that is another tale for another time.

Brush your hair, wash your face. Grab that flat iron and iron out that frizz. Put on some lip gloss. Take a minute for yourself. Think of it this way, if you like your hair it is one less thing that you need help with, and one less thing is always a good thing.

Beauty, communication, Hair Care, health and wellness, Uncategorized

Visually impaired

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I really did mean to write about Dry Shampoo’s today, that tale will have to wait until another day. I had an experience this week that I felt needed to be shared. I know, “where are the beauty tips oh guru of products?” is what you are thinking. Bear with me my lovelies, those tales will be told, today I have another tale to tell.

I hear the familiar chirp of the door chime and look up to see a Mom and her daughter. The daughter looked lost and the Mom looked exhausted and distraught, and they were standing in front of the hair color. I wandered over and asked if they needed a hand. The daughter, a pretty girl of 15 who didn’t realize how pretty she was told me she wanted to change her hair color. She had been coloring it black and thought she should lighten it up. I told her it would be best not to attempt to do it herself and told her the potential outcomes of doing so. The poor thing, her eyes welled up and her lip started to quiver. I asked her if she was okay and if she had anything else to ask. She just stared at me. I said “Oh honey, you look like you need to say something. Ask me anything, there are no stupid questions.”, to which she began to tell me that she liked her hair but felt like it was wrong and didn’t know what to think or what to do or what to like. Memories of 15 year old anguish flooded my mind. We have all been that girl and it is not fun. I told her that if she liked her hair, that was okay. That she looked great with that hair color and not to worry about what others think or say. I told her that I couldn’t imagine how difficult it must be for young women today because I remember how much being 15 sucked.(Yes, I said sucked – I am hip to today’s jive.). She began to smile. Then I said “Honey, people are gonna talk no matter what. There are people that no matter what you do it won’t be good enough. I am sure that back in Jesus’s day people thought he didn’t turn water into wine fast enough” to which she laughed out loud. After talking a little longer, she left with a smile and a spring in her step and our card if she felt like making an appointment because she wanted one. As they walked out the door the Mom mouthed thank you.

It’s been a few days since I met her yet I can’t stop thinking of her. We have all been that girl. Hell, I have been that girl. Unsure of myself, wondering what is wrong with me – why can’t I be like everyone else? So many women and a few gents have become visually impaired – we cannot see the beauty that is within us or the beauty in our reflection because we decided to listen to everyone else’s opinions, not our own. I am here to tell you, like I told that girl – you are awesome just as you are. Be what you want, dye your hair whatever color you want, paint your nails electric neon yellow (like yours truly). Listen to yourself, the answers are there waiting to be uncovered. You know what you want. It is okay to know what you want and refuse to settle for anything less.

We have all been that girl, now it is time to help that girl. See her. Raise her up. Celebrate her.

Beauty, communication, Hair Care, health and wellness, Uncategorized, writing

There she is!

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So here it is, the eve of the day before my 40th. birthday. In recent days every time I turn on the radio I hear an 80’s classic, I turn on the television and an 80’s movie is playing and I am constantly catapulted back in time with memories of ozone burning hairspray clouds in the girl’s bathroom, acid wash everything, loving a girls hair just to have her turn around and realize she is a he and then instantly asking “who did your perm?!?!”. I am also reminded of the person I really am. The fearless “Don’t like it? Don’t look” girl I was in my youth is coming back, and I am so happy to see her again. I lost her along the way, as we all have. I listened to the wrong people, believed the wrong hype. Today’s tale is more of a personal one.

The year was 1995. I was happily married (yes, I married at 22 and am still married to the same person and yes I still love him…I even like him, and I thank my lucky stars every day for him because he has always been there to kick my butt and give me a soft place to fall.). My mother had received a complimentary Mary Kay makeover and invited me along. It was terrific. The Mary Kay rep. wasn’t pushy, had lots of helpful hints and made my mother feel special. We laughed so much our mascara ran. It was a great afternoon. A few days later my phone rang and it was the Mary Kay rep.. She was calling because she said she loved my personality and thought I had such flare and a grasp of the products that she wanted to take me to a sales meeting and bring me on board. It was at this moment that I choked. I literally choked and couldn’t speak. It took me what felt like an eternity to compose myself and decline her offer. As I hung up the phone, I sank to the kitchen floor and sobbed. It was at this moment I was made to face the fact that I thought I wasn’t pretty enough to sell makeup, that I was too ugly and would be laughed at. Then I got angry. Angry at myself for letting the world get at me, for believing that a girl/woman had a certain role to fill, that having an opinion meant I was difficult, that my self confidence meant I had “too much pride” and was “too tough”.

At some point in the life of every woman, she feels inadequate, or stupid or even ugly. I am here to tell you what I tell my 15 year old daughter. We cannot stop what others may do or say to us, we can stop what we do or say to ourselves. I used to look back on myself with judgement and ridicule. Now I look back at that time and am grateful. It made me take a hard look at my life. It made me take a long hard look at who I had allowed into my head, rent free.

Long story short, I am proud to say that I have many an opinion and will share it whenever I choose, I am self confident and am over flowing with pride and I am tough. I am also kind and honest and truly believe that dreams can come true. A few little one’s  did…I am a Manager at a Salon/Retail shop, I met Tabatha Coffey, I am writing a blog about beauty and feeling pretty with every letter I type.

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Tales of Truth – Part 5

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Yes boys and girls, it is that time again…tales of truth from the salon. A full moon is upon us in a few days and it seems it’s affect has taken hold on the general public earlier than usual. **Names have been changed to protect well…me. Hmmm, lets see, where to begin….

 

A nice looking woman came into the shop in need of hair extensions. I walked her over to our selection of Human Hair extensions and let her know that they were a 7 piece set and that the clips were already attached. I am used to getting a few questions about how to put them in, if one package of hair is enough for a whole head, how to take care of them. I have to admit I am never prepared for the following question – “How durable are the clips and how well do they stay in?” – you see, she has “clients” that sometimes like to pull her hair and she needed to know if the clips would snap open. (a visual I did not need before 10:00 a.m.)

A woman came up to the counter telling me she was there to pick up her product. I asked her which product in particular. She proceeded to rant at me “I called and spoke to someone named Betty and she said she would put the product aside!”. I let her know that I didn’t have a Betty working for me and maybe she called another store. Her lip began to twitch, her face became red, her eyes began to well with tears “she said she would hold it for me and now you don’t have it?!?!?”. Again, I told her maybe she called another store to which she began to recite a phone number that was not the phone number of my shop. I kindly told her that was not the shop’s number to which she stumbled out an apology before hurrying out the door.

I hear the chirp of the door chime, I look up and say “Hi there! How are you today” to which I get my all time favorite response “Just looking.”. I let the customer know I am there if they need anything and go back to my inventory. I see her walk over to the nail polish display, take off her sandal and put her foot on the shelf. I stop her just as she is about to open up a bottle and paint her toes and let her know that we have color swatches so she can see what the color looks like, to which she responds “They are in the shape of finger nails, I need to see what the color looks like on toenails.”. Yes, it is true, people like this do exist.

I was yelled at because the Hairspray I suggested to a client was wonderful for her hair. “Why didn’t you tell me about this hairspray 6 months ago?!” is what she yelled. Between you and I, 6 months ago I thought her name was “just looking”.

Never ceases to amaze me that the customer’s that refer to their child as “brat” have a child that acts like a brat and then the parent complains to me that she doesn’t know why their child misbehaves.

I was helping a women find a new product because her beloved product was discontinued. We have all been there. As I was helping her a customer came in and before I could excuse myself to greet the newest customer, she says “Get me my hairspray!”. I excuse myself from my first customer and ask the Queen of England which hairspray she wanted to which she says “Don’t you remember?”. I apologize and let her know that I have a customer base of over 10000 people. I ask for her phone number so I can look up her personal profile and I can see which hairspray she usually buys from me. To which she says “I never give out my number.”. Before I can speak my first customer pipes up and says “that’s too bad, if you had given her your number she could be helping you as much as she was helping me.”. The lady grabbed the first can of hairspray she saw and bought it, still no phone number.

A customer wanted to return her flat iron because of a defect. I had to let her know in the kindest most polite of ways that “being mad that you have to squeeze the flat iron shut so it will flatten your hair” is not a manufacturer’s defect.

A woman showed me her ingrown hair problem. It wasn’t on her legs. Enough said.

So there you go. A little insight of why I didn’t have a new blog up for 3 days. I was gathering material.

 

 

Beauty, Business, Hair Care, health and wellness, Uncategorized

AG…it’s Canadian eh?

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Looking for professional hair products? Looking for hair care products that contain no salt, no parabens, no paba, no gluten, and are cruelty free? Look no further – AG Hair is your answer. That’s right, their products are free of all salt, parabens, paba, gluten and they love bunnies. They also love empowering women – AG’s Women Leading Change Foundation – builds schools in Africa so women and girls can get an education. AG Hair is a Canadian company and they have been making all their products themselves in Vancouver, Canada since 1989. Many of their products are alcohol free, humidity resistant and offer thermal protection.

Here is a list of the AG products that are well loved in my shop and are in high demand…

fast food – A cream based leave on conditioner. Heavy duty yet light enough for the finest of hair. Smells SOOOOO good.

spray varnish – A shine spray that is oil & alcohol free (seriously…it is). Adds glorious shine without weighing down your style.

foam – A foam to liquid mousse that is terrific for the finest of hair to medium textured hair. Gives maximum volume with minimum weight, increase shine, fights frizz and adds thermal protection.

bigwigg – A root boost. Alcohol free and no flaking.

recoil – One of my fav’s…I know you have read about it before…A lovely curl activating cream that is crunch free and humidity resistant. It smells like the beach.

details – A defining cream that helps get your curls under control. Alcohol free and moisturizing plus adds shine.

spray gel – AG’s answer to  a thermal setting spray. Doesn’t flake and doesn’t leave a sticky residue on your curling iron.

styling jel – This baby can do anything with your hair – slick it back,blow it out, set or sculpt it. Alcohol free, adds shine and doesn’t flake.

hard jel –  An extra firm hold gel. Awesome gel for slicked back looks. Humidity resistant, alcohol free and doesn’t flake.

ultradynamics – An extra-firm hold hairspray. Fast drying, flake free and humidity resistant…headin’ to New Orleans? This baby is your new best friend.

AG offers an awesome array of shampoo’s and conditioner’s for all hair types. All your bases are covered – from volume to moisture to smooth, AG has got you covered. Your hair will look great, feel wonderful and smell awesome. You will be saving bunnies and empowering women…what’s not to love?

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Behave yourself.

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Over the past few days I have encountered some of the most negative people and heard some of the most ignorant remarks made to customers when they were out and about. So today I am taking it upon myself to clear the air about what is inappropriate to say to customers, competitors and to people in general.

In business, when discussing your competitor’s, don’t go around stating “I’m gonna put them out of business!”. First of all, you look and sound like an ass. Second, what goes around comes around…you will only end up hurting yourself and your business.

As a stylist, when your client comes in after trying to do an “at home” Ombre…don’t laugh. Don’t say “What the hell did you do?”. Don’t make it worse for them than it already is. Tell them you can fix it and move on.

If you have done an “at home” color and now your hair is orange, do not yell at the stylist because she has to take you back to brown hair and your dreams of being blonde are shattered. It is not her fault that you ruined your hair. She is trying to help you keep the hair you have. Want to be blonde…go to the Salon.

Never, I mean never tell a customer “You are wrong. You don’t know what you are talking about.” * Remember this – the customer is always right…in their own mind. So if you tell them they are wrong…you have crossed the line. Instead of telling them they are wrong, educate and enlighten. Try saying “A lot of people have been told that, I was able to find out…and fill in the blanks. No one likes to feel stupid or made to feel like an idiot. No one.

Don’t take it personally. Unless someone comes right out and calls me a name, I don’t take their attitude personally. Most of the time they are mad at their husband or they chipped a nail or have a run in their pantyhose and need someone other than themselves to blame for their misery.

When a customer or client doesn’t seem to believe what you are telling them about a product, don’t take it personally. Everyday I meet women and men that have been given the wrong information about hair products. We have all been there…someone has led us down the garden path too. Be patient, be kind, don’t take it personally.

Call to cancel your appointment – no shows are rude and they take away a stylist’s income. You might as well go into their wallet and take their money.

Be honest. Lies are meant for children under the age of five who are in need of a cookie and will say anything to get one.

Listen to your customer. We have all been there, listening to someone we think is rambling on and on. Maybe they are, or maybe they have just buried a loved one or are heading to the hospice to see their mother and need an escape from what they have to face in their daily life.

When you see someone with a stroller or a wheelchair…get the door for them.

Be kind to the elderly, mind your manners.

Be kind to children. Acknowledge them. I have always found when I speak to the child that comes into the shop they behave better and are usually quite pleased that someone has noticed them and made them feel important. Remember, not everyone has a happy childhood, and maybe, just maybe smiling at that child that day will give them hope.

Make eye contact. It is rude if you don’t, plain and simple.

Do not treat stylists and salespeople as your slave or personal servant. We are human beings that like to be treated with respect just as you do. A nice “Hello” will do. Don’t walk into a shop like you own it…this isn’t New York City and you are not Donald Trump. (no disrespect intended Mr. Trump).

Do not raise your voice at your stylist. Do not raise your voice at your salesperson. Do not raise your voice at the manager. When all is said and done, when you yell in public, you look like a fool. A full grown adult having a temper tantrum is not a pretty sight, don’t do it.

Remember that most return policies are not the policy of the store. We are following the guidelines of our distributor’s return policy. If they won’t take the product back from the store, the store cannot take it back for you. Every product has a 1 800 number for customer service – call them. If more consumers called the companies and were more involved with their purchases, maybe these policies would begin to favor the consumer.

When someone asks your child what their name is, do not speak for your child and say “her name is brat.”. Again, you sound like an ass and if you call your child a brat that is exactly what you are going to have, a child acting like a brat.

Go out today and be kind. Remember, we all have the same amount of time in a day and it is just as important as everyone else’s. Oh yes, and don’t throw the flat iron.

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Proceed with caution…

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It was a quiet morning in the shop. The sun was shining, you could hear the hum of the hair dryers in the Salon and the lively chit chat of our stylist and her client, the air conditioning was keeping me cool and I was catching up on the payroll and inventory. I hear the familiar chirp of the Salon door and before I have a chance to stand up and say hello, the customer is at the front desk “I need you to get me color, toner and the applicator.”. (here we go…). Before I venture further into this tale, let me explain something for those who have not been in my shop. We do sell color. Wella ColorCharm. It is the only professional color line that is allowed to be retailed to the public. We carry it because our competitor’s carry it, and also in case stylist’s need color and either the wholesaler is closed or their license has expired and still do hair from home. In my shop we do not teach people how to do their own color, we do not even advise how to begin. Now, back to today’s tale.

I stand up from the desk and ask her exactly what does she mean and proceed to tell her that toner isn’t just one bottle and I also let her know that the applicator depends on if she wants to use cream or liquid. You see ladies and gents, by asking a few questions, I can tell if she knows what she is doing and if I need to proceed with caution. Guess what? HUGE yellow light. From the look on her face I know 1- she doesn’t understand what I am talking about and 2 – she is getting mad. “My friend said you would tell me what to do and give me what I need!”. (for a minute it felt like I was in a bad after school special). I explained that in the past the previous owner and employees may have given the how to’s for coloring at home, but we do not. I showed her the color swatch book, showed her where the product was and explained “We cannot guarantee the results because we are not applying the color, there are many factors that have to be taken into account when coloring hair, like the hair’s porosity, if you are on any medication it will affect your hair, how resistant is your gray, have you used box dye from the department store in the last year, and many other factors.”. I even offered to introduce her to one of our stylists to make an appointment. (which in turn made her more upset because the next available appointment was for the next week). As I was explaining that I didn’t want something to go wrong with her color and then she would be facing the cost of a color correction, she turned on her heel and stormed out. I understood her frustration.

Later that afternoon the telephone rings. I answer with my usual friendly afternoon greeting to which I hear “Is this the Salon in the Tim Horton’s plaza?!?!”. “Yes it is, how can I help you?”. “Is there a manager around there?!?”. “Yes! That’s me, how can I help you?”. “HHMMPT…were you working this morning?!?!”. “Yes, I was. I was the only one in the store. What can I do for you?”(smiling all the while…*a tip…always smile when you are on the phone…less chance of sounding rude). “…oh…you’re the…man…never mind.”. Before she could hang up, “Are you calling because your friend came in for color this morning?” I ask. “uh, yes, I am.”. So I thanked her for calling and apologized if I had offended her friend in anyway for that was not my intention. I explained the new ownership and the new rules. I explained that these are chemicals and yes, sometimes things go well but there is the chance it will not and I didn’t want her friend’s hair to turn into a nightmare for her. I told her I knew that our competition was giving the how to’s for at home color and I also told her how my stylist now has 10 new color clients because she had to correct their how to’s. By the end of the call, it seemed all was smoothed over. I am hoping so.

The reason for today’s tale is to let you know that there are salespeople who care about the customer, not just the sale. I would rather have a customer leave without a purchase and be informed than buy a product that is not meant for what they want and have their hair look horrible – and not for why you think. Yes, I care what people think and say about our store, anyone in retail does. I don’t want their hair to look horrible because I know what it feels like to be given the wrong information about your hair and then being afraid the mirror will crack every time you look into it, and I do not want to be the reason for that misery. I am sure when the customer stormed out that day she was putting a hex on me, and that’s okay. I would rather her be mad at me for a few minutes(or hours/days…take your pick), then to go home and have her hair turn green or orange. I know neons are in right now, but come on.

Stylists spend 18 months on color theory. Depending on what color you are trying to achieve it can be a delicate process. Remember, no matter how you slice it or glam it up with a hot new name, color is a chemical and when using chemicals you must know what you are doing. If you want to attempt your own color, the only advice I can give you is to proceed with caution.