Beauty, Business, communication, health and wellness, Uncategorized

Be excellent to each other

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There I was, restocking the shelves, humming along to Adele, imagining us as the best of friends when I heard the all too familiar door chime. I turn to the door, smiling, “Hello there, how ya doin’ today?” to which I get silence. She saw me, I know. She looked right through me actually. So, I wander over to her and ask if I can give her a hand, to which she snarls “What did you say?!?!”. So I clarify I was just asking if she needed a hand finding what she needed or if I could be of any assistance. “Well, are you a hairdresser?” She asks. “No, I am not. I do know all the product lines and have been to many classes so I am sure I can help you today.” I say with my mega watt smile. “Pfft…doubt it” she states. CHALLENGE! is all that resonates in my mind.

Before I finish today’s tale, which I come out looking fabulous as always, I must tell you all something. I cannot stress this point enough. STOP BEING NASTY. Just stop. You look like an ass, you really do. If you get your kicks picking on sales people and stylists, there is a variety of medications to help you.

Since I want to enlighten and educate, I have compiled a little list. It is not the sales person/stylist fault if ;

– your husband is having an affair

– you chipped your nails

– you bought crappy product from the drug store and now people think you are auditioning for the part of the scarecrow from the land of Oz

– you hate your life

– your underwear is riding up

– the last salesperson didn’t help you

– your car has a flat tire

I could go on and on, I think you get the picture. Back to today’s tale. So, as the women stood there, her hand on her hip, smirking with pride at her go to grade nine back of the school picking on the nerdy boy phrase, I smiled and told her “I may not be a licensed stylist, but I know more than the majority of  stylists out there about product, since I sell over 30 lines and have been in the biz over 10 years, so why don’t you tell me what your “hair” issue is and we can go from there.” She just stood there, gaping, quite upset I am sure that I didn’t get nasty  or cry. She wanted a fight, but she wasn’t gonna get one. Long story short, she was coming out of a breakup and she didn’t know how to do her hair. She had just gotten a cute cut but the stylist didn’t show her how to do it, or tell her what product to use. So that’s when I said “I can fix this. I can help you to do your hair.”.  I found her the product she needed and as I rang through her purchase, she apologized. I told her it was alright, that I have had worse things said to me. I told her I was happy to help her. I did ask her to try to be nicer to the next person she spoke to. She just stared at me. I explained I meant no disrespect, but that she was lucky she ran into me because there are many people out there that would not have been so kind.

In the immortal word of Bill & Ted – “be excellent to each other”.

Beauty, communication, health and wellness, Uncategorized

Paging Dr. Ruth…

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In these days of Shades of Grey, I feel I must speak about our relationships with our significant other. EVERYDAY, in the salon I hear of someone’s romance woes. How their husband doesn’t pay them enough attention, or that their boyfriend keeps doing the wrong thing, or may all time favorite “we haven’t been intimate in months”. (sometimes I cannot help but wonder if the third complaint listed is not a direct result of the first two.). Now, If you are single, I get it, it is hard for the singles out there. There are a lot of crazies and it seems as though everyone has enough baggage to fill a 747. For those of us in a relationship/marriage, I believe we can be the crazies bringing more baggage into the relationship than we had when it began.

Ladies, and I say ladies because in all honesty we are usually the ones that turn nothing into something. Come on now, lets be honest, we have all been her. You can blame your boss, the kids, PMS, whatever – you know you have done it, started an argument for no real reason. Ladies, it is time to take a breath. Again, a deeper breath this time. Now that I have your attention, listen carefully….It is not your husband’s/boyfriend’s/partner’s job to keep you happy and satisfied – in all areas. Yeah, I said it. Yes, we deserve kindness, honesty, respect and love – everyone does. That being said, it is your responsibility and yours alone to achieve satisfaction and happiness – in all areas (nudge,nudge, wink, wink). It is uncalled for and unfair to expect another human being to make you happy when you are not happy with yourself. It is just plain mean to complain that your significant other doesn’t satisfy your needs when you have never told them what those needs are…come on, even Christian Grey had to ask Miss. Steele what she wanted.

Men are simple creatures – no offense or disrespect implied. All they want is a little peace and quiet, a good sandwich, a little lovin’ and a big T.V.. Oh and just so you know, and your children will someday know -when it come’s to the “bow chica wow wow” they don’t care if your roots are showing, they don’t care if you gained weight, all they care about it that they have a woman in front of them who they love and they get to touch her, plain and simple.

I know, you are thinking “this is supposed to be a blog about beauty” – well this is an important part of beauty. It does not matter how pretty the present is wrapped if the box is empty. It is time to be accountable to ourselves, about ourselves. It is time to be kinder and gentler to ourselves and those we love. It is time to stop having everyone else’s arguments, or blaming our significant other that our lives aren’t what we planned – it is not their fault you are unhappy – Yeah, I said it! It’s true. We teach people how to treat us, so go out there and educate those you love, you may find you learn a little something along the way.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Tales of truth…part 3

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I am sure you have heard of the “zombie apocalypse” ….well, I believe it has begun. There I was, talking with a customer, explaining to her how she was going to LOVE the Kpak Revitaluxe (you all know how much I love it) and I hear the door chime behind me. I excuse myself for a moment to greet the newest arrival, smile and say “good morning” to which I hear “ughk”. I kid you not. The woman I was helping gasped and looked at me with the “what the hell?!?” look in her eyes. I leaned over and whispered “it’s okay, welcome to my world.” to which she giggled and relaxed. I walked her up to the counter, looking over at the woman (zombie) and told her I would be right with her, to which I got the blank stare and a mumbled statement which I hoped didn’t translate to “I’m gonna eat your face”. My lovely lady paid for her purchase and looked a little worried, I told her I was fine and to enjoy her day, she left the store walking the long way around to the door. (you see, thanks to my glorious hubby, I have seen Zombieland, I am prepared, I know what to do.). Back to the tale at hand. I walked ever so cautiously to the woman and asked what she needed help with….she just looked at me. About 30 seconds went by and she finally said “I need peroxide”. Whew….speech… No need for shovels today.

It was a beautiful summer day in 2011, a day I will remember for as long as I live, or until dementia sets in (family trait). A women in her late 40’s or early 50’s came into the shop, dressed in a beautiful designer summer dress with the cutest sandals to match, clutching her Coach summer tote. I asked if she needed a hand finding anything, “just looking for the nail polish” she innocently responded. I showed her our collections and went to answer the phone. After my phone call I turn around to see this women sitting on the floor, tongue sticking out the corner of her mouth and putting nail polish on her toes. The first thing that sprang to mind was the childhood rhyme “I see London…I see France…I can see your underpants”. I kindly walked up to her and said “Oh honey, first, you can’t try on the polishes, second, we can see up your dress”. I still can’t bring myself to buy pink underwear…enough said.

Last but certainly not least… I know people are lonely and in this age of technology many people email or text, so there isn’t much human interaction. I love to help all the ladies and gents that come into the store to look beautiful and feel good about themselves. That being said, I don’t really need to know everything about them. I don’t need to know about your latest gynecological finding, don’t really need to see your fungal infection on your toe nail, don’t need to see the oozing bumps on your body, don’t need to be shown your body hair on places I didn’t know hair could grow. I will gladly look at your baby pictures, not their dirty diaper. I will be a shoulder if you have lost a loved one, don’t need to hear about the embalming process. Oh, and please…don’t flash me your bikini line asking me “what is this?” and don’t throw a flat iron.

Beauty, Business, communication, health and wellness, Uncategorized

Permission granted

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This tale is for all the women out there that are afraid of their voice. You know who you are. At some point we have all been her. You know the one…the one who keeps her opinions to herself , the one who doesn’t speak her mind, the one who goes along with everything out of fear of rocking the boat. The one who still speaks in a cutesy high pitched voice. The one who hates her hair cut so much she cries on her way home from the Salon but won’t tell her stylist because it might hurt their feelings or the stylist won’t like them anymore.  I know, we have heard all our lives, “be the good girl”, “just smile and be polite”, “boys don’t like girls who talk too much”, “the stylist knows best”. I have come to realize, all these lessons were taught to us out of fear. Our parents, teachers,mentors (take your pick) only knew fear, so that is what the majority of girls were taught, fear. Fear of what may happen if you speak your mind, fear of what may happen if you choose not to go with the flow, fear of being alone. As Maya Angelou says “when you know better, you do better”. Ladies, (and gents), it is time to “do better”.

Every day, I mean EVERYDAY, a woman will come into the shop or the salon, her eyes at the floor, mumbling a request. I make it my personal mission in life to raise these people up. I ask them what they need, what they are looking for and I always get the same response “I don’t know, what do you think?”. In turn I answer “I think you should have pink hair”…and then I give a gentle friendly giggle and tell her I want to help her feel better about her hair. I ask her what picture she has in her head of what she wants her hair to look like. 9 out of 10 women tell me they don’t like the style they have now, that their stylist doesn’t listen to them and that they hate the color of their hair. This is when I tell them “it is time to find your voice”. I reassure them, the world will not open up and swallow them whole if they speak their mind. That if they are able to yell at the girl at the drive thru for getting their coffee order wrong, I think they can talk to their stylist about what they want.

As women, we worry about what people are thinking about us or saying about us. It is time to stop worrying. As my Dad often says “worry is a debt that never comes due”. He’s right. People are going to talk no matter what, it’s what they do. Live the life you want, have the hair style and color you want, wear the clothes you like. Find your voice, embrace it, walk with your head held high, make eye contact. If you are still a little worried you are going to hurt someone’s feelings – get them a present – buy them “knitting for dummies” and tell them “here is your new hobby.”.

Beauty, Business, communication, Hair Care, Uncategorized

Tales of truth….part 2

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The sun was shining, a cool breeze was in the air, I was enjoying a moment of my life with my flavored coffee when I heard the chirp of the door chime. The customer makes a b – line to the front counter, I smile, greet her “good morning!” to which she replies “uh huh – sure it is.”  I bid adieu to my french vanilla daydream and focus on the moment at hand. “What can I help you with?” I ask (still smiling). “This P.O.S. flat iron stopped working! It’s not heating up! I couldn’t leave my house because of my hair!”. I look at the receipt, the date is under the year expiry of in store exchange, so I look up at her, smiling and tell her “no worries, the flat iron is still under warranty, please go choose a new one.”. This is where it gets good. You would think that service with a smile and getting a new product would be a good thing. Guess not. She was looking for a fight, and she was mad she wasn’t getting one. She proceeded to pout, tug at her hair, all the while exclaiming “Look at it! Look at my hair! What am I gonna do?”. Which I responded, smiling of course (that really drives ’em crazy) “You can choose a new one, a different model if you like, if there is a price difference you just pay the difference owing.”. Then the staring contest began. Ladies and gents – tell your friends…staring contests are meant for the schoolyard, they will not get you a better deal or a free product. Anyways, it is rude to stare. In the end, she stomped over to the shelf, chose her flat iron and refused to speak to me from there on out. Funny thing was – she thought she had one over on me – I was happy it was quiet.

From time to time, you may come into a store and the product you are looking for is out of stock. I know how irritating that is, I am a consumer too. A word of advice – unless you are under the age of five, you should not start to cry because the product is not there. Nor should you yell or stomp or pout. Ladies, please, I know how important hair spray is and I know how much we love our products and we all have our favorites – keep it together ok? At least once a week I have a women over the age of thirty pitching a fit over missing product. Even when I reassure her it is coming the next day and show them the order to prove it – tearfest 2012 ensues.

In my years in this biz, I have come to realize and am in total agreement with Tabatha Coffey – It’s not really about the hair. The anger, the pouts, the tears….always something else going on and the only power the client feels they have that day is being able to pick a fight with a salesperson. So for all you out there in customer service – try not to take it personally. For those of you that are the consumer – try be polite and mind your manners…and quit staring.

Beauty, Business, communication, Hair Care, Uncategorized

You can’t handle the truth

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Everyday, I am asked questions. Everyday, I try to answer them as honestly as I know how. I may be a manager but I am also a consumer. As a consumer, I want to know as much as I can about a purchase and I want the truth when I ask about my purchase. So, I assumed everyone would want all the information, the truth, an honest answer. My father always told me I hold my expectations of the average person too high…it took me 39 years to realize he is right. This past week has had many examples of people who, as Colonel Jessop stated, can’t handle the truth.

– A client had jet black hair and wanted to be blonde, that day. Not possible. We explained to keep her hair from breaking off or turning to wet sludge it would take a few processes,that because of the box dye she had used there was some color build up. We told her what products to use to repair the damage she had and to get her hair in better condition to begin the lightening process – even gave her some samples. After the pouting stopped, the angry tirade began….I was accused of not knowing what I was talking about and that I was somehow holding out information so that she couldn’t get what she wanted. (I really gotta get some business cards from a local shrink – cross promote our services).

– A client looking for toner. Again, I cannot stress enough, toner is not a magic liquid that comes in a magic bottle. It can be any color. It can process within seconds of being on your hair. If you are not careful it can make a blonde go orange, gold, purple or silver. Please, share this tidbit with all of your friends….toner is not a magic potion. If you are looking for toner in a container labelled “toner” – go to Staples. Otherwise – see your stylist.

– Our hair grows. Everyday. Some people’s faster than others. That is why you will get a different color of hair at your roots and hair line. It is called regrowth. No, hair color does not go into the scalp so your hair grows out that color. No, there is not a product that stops that. Even in death your hair grows.(yeah…I said it). If you don’t like the signs of regrowth, try high and low lights – that way your roots aren’t as noticeable.

– A client wanted volume in her hair but didn’t want to use product. I told her that to achieve the volume and the look she wanted, she would need a little bit of product and if she used a blow dryer it would help too. I was told that if I cared about the environment I wouldn’t use a hair dryer. She stormed out and got into her Hummer. (I kid you not).

– A mother came in with her daughter looking for hot pink hair dye. I explained that we don’t sell it, because the vibrant hair color dye is not allowed to be sold to the public. We don’t carry it because we are a retailer, not a wholesaler. Again, big surprise, I was yelled at…told I was unfair and that I made no sense and should not discriminate against the public. I gave her the toll free number of the company that supplies color to LICENSED stylists and told her she should call them. As she stormed out calling me stupid I thought about what a wonderful example she was setting for her daughter….and I swear I heard a banjo playing.

This week will be a fun filled week for my readers. I was told all my life to be honest and tell the truth, so this week that is exactly what you will get, the truth. So hold on my friends. Hold on.

Beauty, Hair Care, health and wellness, Uncategorized

To go where no flat iron has gone before

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So, you are looking for a new flat iron. You see all these big words like Negative Ions,Tourmaline, Nano- Titanium. I know, you are thinking “What do I do?”, “What do I choose?”, “Where are Data and Jean Luc to help me decipher this language?”. Read on my friends, this should help you with your decision. To be honest, for home use, as long as the Flat Iron is a professional grade, it comes down to the price you want to pay. Heat is what you want. Most professional Flat Irons will achieve at least 400 degrees Fahrenheit at optimum heat. If you travel – look for “Universal Voltage”  – this means you can use that Flat Iron anywhere in the world and it won’t short out.(you will still need an adapter for the plug).

Look for these name brands and you know it is a Professional Salon quality flat iron;

AVANTI, BABYLISS, ZAZEN, CHI, GHD, FHI – Beware if you see these at a department store – they may not be the real deal – and when purchased any where other than a Salon – your warranty may be void with the manufacturer.

Negative Ions – Atoms that can stop the growth of bacteria & fungi which can result in healthier hair and scalp.

Advanced Ceramic Heater (MCH) – Refers to the heating element used to heat the plates in flat irons. Originally developed in Korea – now synonymous with top of the line quality.

Sol Gel Technology – A process that transforms nano particles of a material from liquid to solid, creating an ultra-high concentration, making styling tool plates stronger to resist chips and chemical corrosion and smoother for superior gliding through the hair.

Ceramic/Nano-Ceramic – A non metallic material that is durable, smooth and retains and distributes heat efficiently. A natural source of negative ions and radiates far infrared heat.

Tourmaline – A mineral and natural source of far infrared heat and negative ions – similar benefits as ceramic.

Titanium/Nano-Titanium – The highest electrical and thermal conductivity of a metal. The most useful properties of titanium are corrosion resistance and strength to weight ratio of any metal and is stable at ultra high temperatures. * AWESOME for thick/coarse hair

Far Infrared Heat (FIR) – To put it simply -helps to retain moisture deep in the hair shaft which results in less damage to the hair.

Once you find the Flat Iron you want, no matter what happens, please don’t throw it at anyone – you will just look like a fool – trust me.

 

 

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Some things you can’t “un-see”…

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I am an inquisitive person. There isn’t much I don’t want to learn about or see. That being said, lets begin today’s tale, shall we?

In my years in the beauty biz I have had many questions posed to me… “What is the difference between Root Boost and Mousse?”, “What is a good conditioning treatment?”, “How do I get the brassy tones out of my blonde?”. Many times I have had women (and men) show me their receding hair line, or their hang nail and ask what to do about it. There are a few things I nor any other person except your physician should see. “Excuse me…can you help me” is what I hear. As I look up, I see something I will never un-see. I kid you not, there was a woman standing by the counter, showing me the red bumps on her bikini line (and she did not look like Christie Brinkley nor have the body of Jillian Michaels – yeah – I said it). “Do you have anything that would help with this?!” As I looked over my shoulder, praying to see a camera, I answered “uh…yes, I do. You can cover that up now.”. I kindly let her know that next time all she has to do is tell us she has red bumps from waxing, we know what she is talking about, we know what it looks like.

Another thing for the physician – if your scalp has bleeding, oozing scabs on it, please don’t show me. If you must tell me..alright ….but don’t show me…I am sure I can picture it in my head. I know I am in a Salon, I know I have masses of product to sell you – what you need in this situation is a physician, pharmacist, exorcist…take your pick.

Last but not least….Hands. I know we have nail biters (I was when I was a child – no judgments), I know some of you pick at your cuticles…don’t recommend it but hey…whatever floats your boat. Just so you know (feel free to share this tidbit of info. with the masses), when your nails or cuticles are bleeding – not a good idea to be touching all the product on the shelves or opening up said products.

I wonder what I will see today….

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Do you know where that has been?

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So there I was, restocking the shelves when out of the corner of my eye, I saw her. Standing in front of the 8 x 10 sign which read “please do not try on the polishes – we have color swatches to show their true color” she was opening up the bottle of China Glaze Kiwi-Colada and just before the brush hit her nail I stopped her. “Please do not try on the polish unless you are planning on buying it” (service with a smile as usual). Then another favorite of mine “Well….how am I gonna know what the color’s gonna look like?”. (Did I mention said customer is in her 40’s?). So, I showed the sign, and the array of color swatches in front of the China Glaze collection and assured her that is the color after two coats had been applied which she responded “How do you know?”. Really? Do people hear themselves? So I let her know that I was the one who had made the swatches, had applied the colors, and labeled them to make her choice that much easier. (What I really wanted to say was “you aren’t Cinderella and this isn’t a fairytale”, alas….I kept my decorum. ).

Ladies and gents, I know you all like the newest things, the shiny packages, the pretty little bottles. I know you are itching to try that new cream or try on the new scent. If the package is labeled “tester” – go ahead, test it out….proceed with caution, but go ahead. I say proceed with caution because you don’t know who just tested the tester. At my shop we clean the lids and bottles of the testers we use. Most of the hair products our stylists use in our Salon, so our customers are invited back to the Salon to try the hair products. In the store, it’s mostly just the hand creams. Why you ask? As I just stated – you never know who just tested the tester. That being said – if there is not a “Tester” label – do not try it. Seriously, would you want to buy a used product? Didn’t think so. I may be turning 40 but I can still hear the crack of a lid opening 500 feet away. (and by the way…at my shop…you open it and try it…..you buy it sweetheart).

Back to the tale of the misguided polish painter. After she realized that I was telling her the truth, she told me she always tries on polish…everywhere she goes, that she had just tested colors at WalMart. I told her that I didn’t think that was a good idea, since she didn’t know if the woman she just saw do the same thing had a fungal infection on her nail. I swear I saw her shoulders roll forward as she looked down at her multi-colored nails. To top off the conversation and to make my day I got to hear the best question of the day… “Does this mean that I shouldn’t try the lipstick testers on my lips?”.

Common sense isn’t that common.

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Look behind you

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I saw it again yesterday. It never ceases to amaze me. There she was. She had the designer bag, the cute shoes, the newest frock from the summer collection, her hair freshly highlighted and coiffed…and then I saw it. She turned around. This poor soul had forgotten about the back of her head. From the front – looking like she just walked off the pages of Vogue magazine, from behind, looked like she just rolled off the nap time mat at preschool. Ladies and gents, please try to remember the back of your head. I know you know where it is – it’s that place that your Mother used to hit you when you were rude or “too funny” at the dinner table. (See….now you remember.).

To be sure this hair blunder doesn’t happen to you, keep a hand mirror in arms reach in your bathroom or at your vanity. Make it a part of your routine. (Hey, if you can make checking your facebook status part if your morning routine, you can do this too.). When you are gazing ever so lovingly at your reflection, pick up the hand mirror, place it in front of your face, then turn around (be sure your back is to the mirror…sorry – had to clarify – you would be surprised). The reflection you see is you! The back of you. Try not to scream – it will be alright. Pick up the brush – it all can be fixed. If you can take the time to squeeze into a pair of  Spanx, you can learn to style the hair on the back of your head. ( less sweat and tears involved in the latter).

At your next Salon visit, let your stylist know that you need tips on how to style your complete hair style (the back of your head included – VERY IMPORTANT), what drying techniques would be best, or styling products to use. Then go to the nearest dollar store and buy a hand mirror. PLEASE!