Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

No, I don’t want to tend the rabbits

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Ahhh, that all too familiar chirp of the door chime of my shop. A woman comes in and I ask her if I can give her a hand finding what she needs. She tells me “I am looking for a good conditioning treatment.”. So, I show her the Joico Kpak Revitaluxe. I admit that it is one of my favorites and tell her that everyone that has tried a sample has come back to buy it and I offer her a free sample. After explaining how it restores the porosity of the hair, she asks me “So, are you a stylist?”. “No, I am the manager and I have…” this is when I am spoken over with the all too familiar “Hmmppt…well if you are not a stylist, how can you know anything?” What I want to say is “well…hooked on phonics done worked for me and I done taught meself to read!”. Alas, that doesn’t happen. What happens is I smile, take a breath and explain that I have been in the beauty biz for over 10 years and in customer service for over 20 years. I explain that I have been to every product knowledge class and that I run the store, so I make sure I know everything about what I sell. She still looks at me like I am Forrest Gump or seems to wait for me to start talking about “tending the rabbits”.

Yes, it’s true. I am not a stylist. I am not an aesthetician. I am not a university graduate. What I am is intelligent, articulate, kind and one hell of a sales person and manager. Yeah, I said it. Muhammad Ali said it best “It ain’t braggin’ if you can back it up”, and I can back it up. Don’t get me wrong. I am  a firm believer of furthering one’s education. Some times life gets in the way and some of us aren’t able to go to college or university. That doesn’t mean that we are any less intelligent or capable as our post secondary peers. That being said, I also believe in educating yourself, about yourself. Finding out who you are and what you like, not what everyone expects you to be or what you “should” be and what you are supposed to like.

People tend to judge quickly. Yes, I am a girl standing in a shop, that does not mean I have always been a girl standing in a shop. Also, I have chosen to be where I am today. Yes, its true. Believe it or not…some of us actually enjoy what we do for  a living. Shocking, I know. I have had many experiences, corporately trained and such…a tale for another time.

You cannot teach passion, you either have it or you don’t. If you have passion for what you do as I do, you will become an expert because you will soak up all the knowledge and facts you can like a sponge. You will be excited and in turn make others excited. I have yet to hear of a course anywhere that can teach that.

I may not be a hair stylist,  but I can still teach you a thing or two.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women

What are you so scared of?

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Today’s tale is for all the stylists out there. Not a stylist? You may continue reading, you may even end up telling your stylist about this blog. It could help her be a better stylist and help you and her other clients like their hair for more than two days after the appointment.

You see, most Salon’s do not put any energy or focus into their retail. Retail meaning selling the products that they use during their services, be it a pomade or a flat iron. Everyday, and I mean everyday I have women coming into our shop saying the exact same thing… “I just had my hair done a few days ago and it looked great but now look at it!!! I don’t know what she (meaning the stylist) used and I can’t do my hair.”. So, this is wear my rendition of 20 questions begins. “What shape was the bottle she used?”. “What color was the bottle?”. “Did it foam up or did it look creamy?”. You get the point.

Something I cannot wrap my head around is this. A stylist has no problem telling their client that their service will cost $185.00 but they cannot muster up the courage to ask the client if she would like to purchase the mousse that was just put into her hair for $10.95. Seriously?!? It’s a win win. The client will be able to achieve the look you have just given them and the time in between each visit, your client will be happy with her hair and in turn with you, her stylist.

I have compiled a little list for all you stylists out there of what a client sitting in your chair should never hear. I mean NEVER.

– when your client asks “What’s that your using?” DO NOT answer “Oh, just some free stuff from my rep.”. Tell her what it is, tell her how to use it, offer to her that she can buy some on her way out.

– after finishing your color service and your client asks “What shampoo should I use?” DO NOT say “Oh, just pick something up at the drugstore”. – Are you crazy? Anything but professional shampoo could fade her color and make her hair look dull and lifeless – and guess what? When that happens she isn’t going to blame the shampoo – she’s gonna blame you.

– when your client asks about flat irons DO NOT answer her with “Oh…these are for professionals only” – come on…it’s not brain surgery…if you can iron a shirt, you can use a flat iron. Besides, it sounds a little rude and kind of belittles your client.

– if your client is currently using a professional hair care line that you do not carry, do not tell her “Oh, that line is crap!”. Now you have not only made yourself look stupid, you have insulted your client. Instead, compliment her choice and offer something similar that you carry. If you are not familiar with the line she uses, keep your mouth shut and after she leaves hop on Google and educate yourself.

If you decide to sell retail (which you should), sell the client the proper product, not the one with the highest commission or profit margin. Greedy will get you nowhere FAST. Think about it, would you like to be sold something that isn’t what you need just so the salesman gets a spiff? (Spiffs are when product has a higher commission put on it because the product needs to be sold).

All the manufacturer’s from A-G to Sebastian offer free product knowledge training for all salon employee’s. They offer awesome promo’s for your stylists and your customers. I have had many of the companies give me free product for a gift basket that my shop either puts in a monthly draw or offers as a donation for local charities.

In recent years the shampoos, conditioners and styling products at the drug stores and department stores have increased their prices and quite honestly, when they are not on sale, they are only $1.00 – $3.00 less than professional salon products. I believe our clients and customers deserve to have a good hair day everyday.

What about you?

Beauty, communication, Fashion, Hair Care, health and wellness, Uncategorized, Women, writing

Purge the Vanity

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So, there I was, going through my closet seeing what still fits, what I still like and what I am ready to part with. Fall is upon us and as with any season change I find myself scouring the bible for fashion ideas…the bible being the September issue of Vogue. I don’t know if turning forty has anything to do with this but I have no need to hold onto anything that does not bring me happiness. Maybe it was my husband and my father having a heart attack 8 days apart last October. Maybe it’s both. Anyways, I found myself looking at sweaters that I have had for over 4 years and wondering “what the hell was I thinking?” and then realizing it wasn’t me thinking, it was whomever I was shopping with that particular day and listening to what they thought was right for me instead of what I thought was right for me. Which got me to thinking about my vanity and all the products that I bought because of the same reason I own a sweater that makes by breasts look so big that Dolly Parton would blush. (trust me…it’s not pretty…even my husband looked on in horror and my daughter ran out of the room screaming).

I know you have all read about or heard of cleaning out your closet. I think it is time for a new tradition…clean out your vanity and rid yourself of any product that doesn’t bring you happiness. You know the products I am talking about…

– that facial cream that your mother gave you – the one that every time you unscrew the lid you hear your mother saying “hopefully this will make you look less tired.”

– that organic deodorant that promised all day odorless freshness and you ended up smelling like the onion ring guy at the county fair.

– that eye cream that promised to eliminate the dark circles under your eyes and it did…and it also puffed them up so much you looked like you went a few rounds with Apollo Creed.

– that waterproof mascara that took 20 make up remover wipes, 30 baby wipes, baby oil, soap and 25 minutes each eye to remove.

– those “all day freshness” panty liners  – the only thing they kept fresh was your anger each time they stuck to your pants or your butt…yeah, I said it. We all know it happens.

– the lipstick that your best friend told you to buy so you would look “hot” for the guy you wanted to impress at the party…the same guy she took home.

– the mousse that your so called “friend” told you would be good to use so your hair would be so big that no one would notice your butt. (personal experience with that one…I heard she now lives in a trailer with 10 kids…that’s what I heard).

– the baby blue eye shadow. Enough said.

– the banana clip from 9th. grade. I know it’s painful…it is time to let it go.

What I am getting at is this…be happy. Set up your life so you can smile, not wince. When putting on face cream you should hear nothing but your own inner voice saying how beautiful you are. When putting on lipstick the only thought going through your head is “I like this color”. Take a look at what is residing in your vanity cupboards and drawers. When you hold the product in your hand – if it makes you anything but happy – throw it away, or give it to a friend who may want it.

Make it a point of your bedtime ritual to put the negative to rest as well.

Beauty, Business, Hair Care, health and wellness, Uncategorized

Bringing Joico to the masses

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Joico. A name I am sure you have heard before. If you are a child of the 80’s you definitely know Joico’s product  Ice Mist…the reason for all the mile high bangs in every school year book from ’85 – ’89. Fast forward twenty years and Joico is still going strong and JoiFix Firm (Ice Mist’s new name for the new century) is still holding up hair everywhere.

Joico is an awesome product line, plain and simple. It offers something for everyone and for every hair type. You have thick/coarse hair? Joico Silk Result for thick hair is your answer. Is your hair limp and lifeless? Joico BodyLuxe is your new best friend. Dry/damaged hair? Meet Joico KPAK. You are a vegan and only use vegan products? Joico Structure is right up your alley. Joico color codes their lines so it is easy to find your favorite…great for those who tend to be a tad OCD.

I could go on and on raving about Joico and all it’s products. Instead, I have compiled a list of the Joico favorites that fly off my shelves. I must admit, some of them are my favorites as well. What can I say? I was a child of the 80’s.

Joico JoiWhip mousse – an alcohol free mousse that offers awesome volume and great hold. A little goes a long way. Dispense an amount about the size of a small kitchen egg – seriously that’s all you need…a personal favorite of mine for over twenty years. Yes, I said twenty.

Joico KPAK – the entire KPAK collection is terrific and is formulated to strengthen the weakest of strands. Imagine your hair as a puzzle with pieces missing. The KPAK products are those missing pieces. It actually helps to rebuild your hair…and it smells terrific. (gold bottles)

Joico KPAK Revitaluxe – I cannot stress this enough…MIRACULOUS!!!! The newest addition to the KPAK family. This conditioning treatment restores the hair’s porosity, adds moisture, strengthens in between each use and makes your hair feel like it did in your youth. Every customer/client I have given a sample to comes back to buy it. It is that good.

Joico BodyLuxe – a line for fine hair to add volume. I have had women come back and hug me after buying this shampoo. Enough said. (green bottles)

Joico Moisture Recovery – a line for dry hair and is light enough for fine hair and strong enough for thicker hair. (blue bottles)

Joico Daily Care Treatment Shampoo – this baby helps maintain a healthy scalp. Quite nice if you tend to be oily and some clients have found it helped with dandruff. (grey bottles)

Joico Silk Result Iron Smoother – Joico’s answer to a flat iron spray. Lightweight and not at all sticky. Adds shine and protects your hair from the heat of the flat iron. (copper bottles)

Joico Joimist Medium Hairspray – a workable hairspray that doesn’t get sticky and won’t weigh down your hair and is Humidity Resistant!

Joico ICE Spiker – a styling glue – awesome for faux hawks and mohawks. Pair this with JoiFix Firm and your hair will withstand a hurricane.

I could go on and on, however I am a mother and a wife and Glee starts tonight. One more thing I will add is this little known fact about Joico…Joico is committed to the environment. Check out their website Joico.com and you will see the Wind Project, the Carbon Offset Program and their Eco Packaging Plan. An awesome company with awesome products, plain and simple.

 

 

 

Beauty, communication, Hair Care, health and wellness, Uncategorized

Forgive me Gloria…

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To be clear, I am all for “girl power” and am a firm believer in equality. I am grateful to all the women who burned their bras and for their swollen feet and blisters for the marches they marched in so I can vote and have a library card without my daddy’s signature on it. (yes, up until the 1950’s in Canada a woman could not have a library card unless it had a man’s signature on it…my mother remembers my great grandmother taking her to the library the day women were allowed to have their own library card).This being said, as of late I am not seeing much equality out there. The lack of equality is not for the ladies…but for the gents. That’s right. I said it, for the gents.

Every time, I mean every time a gent comes in for product, the second he leaves some woman makes a snide remark, or pokes fun at him. “Isn’t that cute? He wants to do his hair.”. “Hmmppt…who is he trying to impress?”. “He must be gay.”. Yes, although it is 2012, people still have their head so far up their ass they cannot see daylight.

At least a couple of times a week gentlemen come into the shop for hair product. Sometimes they know exactly what they want…so many gents out there love KMS HairPlay Molding Paste and American Crew Fibre. Sometimes they come in looking for advice. Yes ladies, believe it or not, the gents like to look good too…and not just for us ladies…for themselves as well. Sometimes my male clients are feeling a little insecure because they are going through a divorce and haven’t changed their style in 10 years and just don’t know what to do. Some men come in because some jerk at the office made fun of their gray hair and now they think they have to dye it. On one occasion, a young man had just come out of closet and was celebrating his new cut and wanted the right product for his new style.

As women, we want equality. We want to be treated the same as men. So, if this is the case why is it that we as women can have anxiety but men cannot? Why is it that we as women can show fear but men cannot? Why is it as women we can take time and effort in our appearance for our own pleasure but when a man brushes his hair and teeth it is assumed he is “after something?”.

What astonishes me about this back woods mentality is this…if a man said a woman must be a slut if she does her hair and makeup…well, no one would stand for that. So why is it acceptable for a woman to call a man “vain and a womanizer” because he likes his hair to look good? Equality goes both ways ladies.

Want to be seen as an equal? Treat people as you want to be treated. You want respect? You gotta give it.

Beauty, Business, Hair Care, health and wellness, Uncategorized

Salon Etiquette 101

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As you all know by now, I manage a Salon/retail shop. At least once a day, everyday (yes, I am serious…everyday) I feel like Miss. Beadle from Little House on the Prairie. Not because I am teaching someone something new – because I feel like I am dealing with Willie Oleson’s bad behaviour or Nellie Oleson’s nasty glare. Now, I have come to realize that maybe some of you cannot help your behaviour. No one had ever told you that it is not polite to throw a flat iron or it isn’t the best idea to sit on the floor and try out the nail polish that you haven’t purchased. So, me being me, I have compiled yet another list for you. Consider it a class in Salon Etiquette. Oh…and for the stylists out there, you may want to pay attention, for this list is for you as well. Come on now…you and I both know that not all stylists out there are behaving nicely or showing any professionalism for that matter. Now class, take your seats and pay attention to the lesson.

Salon Clientele –

– When purchasing a hair brush, please do not take each one off the shelf and run it through your hair. You see, now we cannot sell that brush to another client and we also cannot return it to the manufacturer. Would you want to buy a hairbrush that some person just used? Didn’t think so.

– When purchasing nail polish…do not open the bottle and try the polish on your nail. Again, now we cannot sell that polish to another client and we cannot return it to the manufacturer. All polishes come with a color swatch so you can put the nail swatch up  to your hand to see how the color looks. To clarify, although the swatch is shaped like a fingernail – the color looks the same on a toenail. (yep…if you’ve read my blog…you know the story).

– Do not take the lid off every hairspray and spray it to see if it sprays evenly. Yes, I have been privy to many an explanation by grown women try to explain to me the aerodynamics of hairspray and how it “lands” on the hair. (not to be confused with AG aerodynamic Hairspray…a nice light hold).

– When you are in my shop, all my products are professional salon products and name brands. Everything I sell is good. It comes down to what you are looking for and what your hair needs are. Unless your name is Honey BooBoo, please refrain from the old time favorite “Whatcha got here that’s good? I don’t want any crap stuff.”.

– If you wax and are suffering with red bumps or ingrown hairs on your bikini line, you can just tell us. Seriously, we know what red bumps are and what ingrown hairs are…please…I beg you…unless you look like (and others think you look like) Cindy Crawford…we don’t need to see it.

– We have all had bad hair days. We have all been fed up with our products. Take a breath. When we ask you what you want your hair to look like and what products you are currently using, don’t get mad. We are not blaming you for your hair mishap. We are asking so we know where to start from, to see what will work best for you…don’t get angry. Take a breath, have a complimentary chocolate.

– Just because your last stylist or salesperson didn’t know what they were doing doesn’t mean we are all like that. Be nice. Give us a chance.

Now, for the stylists –

– When your client arrives for their appointment and are in your chair, I don’t care if they have been coming to you for 20 years…do a consultation! Ask them if they were happy with their last service, confirm what you are doing that day. Ask if they have had any life changes, illness or new medication – for all of these factors could affect their hair.

– Got a color service booked? Make sure your client hasn’t been using “at home” color. If you need to ask me why…it may be time to rethink your career choice.

– When you are styling your client’s hair, tell them what you are using. Tell them how much to use and how to apply it. Teach them how to do their hair. SELL THEM THE PRODUCTS!!! This way they can be happy with their new cut for longer than a day. (hey…if you won’t sell it to them…I will gladly help them out…oh that’s right…I already do.).

– When your client is mistaken about a product, don’t pull a Nellie Oleson and laugh at her misconception. Be polite…how about trying “you know, a lot of people think that, but actually” and fill in the blanks. You want your clients to be nice to you? Be nice to them. Respect =respect.

– When the appointment is over, clarify if they need any of the products you used. RE-BOOK them! Women are busy, between work and kids and liquor store runs, they will forget about their hair until that moment they catch their roots in the rear view mirror. They will call for an appointment and won’t be able to get in…and guess what…it is your fault (that is what they are thinking at that moment). Re book them and this isn’t an issue and when they come for their appointment they will feel like you care about them…and we all want to feel that.

So there you have it, Salon Etiquette 101. Hopefully you all have learned something and I won’t be forced to put you in the corner beside Willie.

 

Beauty, communication, Hair Care, health and wellness, Uncategorized

I’m looking for that girl in the red coat.

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I know that there is a full moon upon us, and it is the second one of the month. It is referred to as a blue moon, which is where “once in a blue moon” comes from. Well, that phrase doesn’t seem to ring true in my life lately for the events of the last few weeks happened more than once.

In the past few weeks any accomplishment has seemed to be belittled or poo-poo’d (don’t like poo-poo’d- call Websters and lets move on), on more than one occasion my thyroid scar has been pointed out and at, I have been questioned (with rolling eyes) about why I do a blog, oh…and my favorite, that my plans are just dreams and a “cute” way to spend my free time. I must admit, I started to let it get to me. I started to believe the hype.

It was at this moment a woman came into the shop and came right up to me and said “I am looking for that girl in the red coat.”. I shit you not.(pardon my french…sorry Dad). You see, thanks to Twitter, I had been tweeting daily affirmations to some of my rockin’ ladies who own businesses in town and she was always part of the tweets so I began to include her in my daily tweets. I shouted “That’s me!!”. I did, I kind of get excited and at 40 years old I shouted. We both laughed as we shook hands. She asked me about the shop, she listened to what I had to say. My ideas were not belittled, I was not told how “cute” my plans were and not a mention of my scar. That night when I got home, as I entered my bedroom, my copy of GUTS by Kristen Johnston fell of my shelf. Again…I shit you not. Again, although in different circumstances, another person reminded me that different is great.

What I am trying to get at without using a bouncing ball over my words is this…Be kind. I know, I have blogged about this before and all you want to know is what conditioning treatment is the best. (Kpak Revitaluxe…but I digress). Trust me, I will continue to blog about product knowledge, customer service and all things Salon. I will also continue to blog about kindness and courtesy. I will continue to blog about lifting each other up, not pummeling each other and our dreams into the ground. I have said it before and will continue to say it, I believe a little fairy dust goes a long way. Sometimes a little kindness helps remind someone of the beauty that is still in this life. Being excited for another person’s accomplishments, no matter how small they seem to you, can make the difference between their success or failure.

…and quite honestly, no amount of hair color, mousse or hairspray can make cruelty beautiful.

Beauty, communication, health and wellness, Uncategorized, writing

Surrounded with beauty

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Surround yourself with beautiful things. We have all heard it, read about it in magazines…bring fresh flowers into the room, paint the walls your favorite color, buy a great smelling shampoo, treat yourself to a great conditioning treatment, burn a scented candle, plant a tree. Yes, these are wonderful ideas. I have another idea for you. How about surrounding yourself with beautiful people. I’m not talking about Cindy Crawford and Brad Pitt (although he would be fun to look at while he served me lemonade). I’m talking about people that have more to offer to a conversation than “Can you believe Snooki went to the bar while pregnant?!” (no offense intended Snook).

This evening, thanks to a dear friend, I was invited to help celebrate a new found friend’s birthday. As I sat there, the laughter warming me more than the sun, I realized I was surrounded by beauty. Every woman at that table had a story to tell, every woman at that table was excited for one another’s achievements. Not a sour face was made nor a hurtful word uttered. Some of us were meeting face to face for the first time yet it felt we had known each other for ages. We were there to celebrate our friend, and in turn celebrated each other.

Life is short. Pardon my french…shit happens. Life gets in the way more often than not. It is time to surround yourself not just with beautiful things, but with beautiful people. People that see you – not just look at you. People that listen to you – not just hear you. We must reach out to one another and raise each other up. We must embrace these moments of beauty when we can and not let go.

 

Beauty, communication, Hair Care, health and wellness, Uncategorized

Getting the stupid cut out

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I found myself thinking about the moment I knew I wanted to do a blog. I was at home recovering from my hysterectomy (or as I like to refer to it as “getting the stupid cut out”) and my hubby had rented Julie and Julia for me. I love this movie. When Julie said (forgive my paraphrasing) “I could do a blog. I can write.” I thought, “Hey! So can I.”. Then the ever present fear reared it’s ugly head. What will people say? What will people think? Will anyone read it? People will laugh and think it’s stupid. (Hey, I said I got the stupid cut out…it took a few years for the remnants of it to leave my brain.). Fast forward 2.5 years later, with trembling fingers, I typed out WordPress into the Google search engine and with butterflies in my stomach I began my adventure in blogging.

You see, I, like many of us, was letting fear decide my fate. Fear is ugly and this blog is about beauty, not just about the newest and most awesome conditioning treatment on the market (Joico Kpak Revitaluxe…had to say it) but about everything that makes us beautiful, our inner and outer beauty, our idiosyncrasies.

This week, I don’t know if it is because the universe has blessed us with two full moons in August, I have heard so many women saying I can’t, or what if, or I hate and fill in the blank. I think I have given out more hugs and words of encouragement this week than hair products. No judgement here ladies, I have been that girl, and she is a sad and lonely girl. I am here to tell you that you can do whatever you want. You can. Be it blogging or running a marathon or going back to school. You can do it. You must be patient – that is the toughest part – trust me – when I want something, I want it now…had to learn patience and trust me, I would have rather been back in grade 8 woodworking class with the teacher that was missing two fingers and teaching me to use a jigsaw than learn patience. Once you embrace patience and let go of the fear…wow…the life of your daydreams slowly becomes your reality.

Like I have said before, people are gonna talk no matter what you do, so why not really give ’em something to talk about. It’s time to be who you are meant to be, it is time to stop trying to be like someone else – that job is already taken. It is time to let go of the fear of what could be and time to anticipate what can be. (and if you use Kpak Revitaluxe your hair will look and feel fabulous).

 

Beauty, Business, Hair Care, health and wellness, Uncategorized

Takin’ a stroll down Fifth Avenue

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Did you hear that? The word on the street as of late is Redken. (or Redken 5th. Avenue NYC if you prefer). Redken is one of the lines I carry in my shop, and it is a hidden gem, it truly is. I am here to tell you that this is not your mother’s or even your grandmother’s Redken. The name may be the same but the product is better than ever. Just as your mother and grandmother have improved with age, so has our beloved Redken.

As per my usual, I have compiled a list of the favorite’s of our clients/customers. When these products are on order and the shelf is empty, I have seen a quivering lip and a tear shed, really, I have.

Redken All Soft – a line for dry/brittle hair. In a word…lovely. The treatment – Heavy Cream helps to strengthen and condition the hair while adding silky softness and shine.

Redken Body Full – a line specifically formulated for fine,limp flat hair. The conditioner detangles without being heavy and does not weigh down the hair. The mousse – Instant Bodifier is just that – instant body and volume and static free shine.

Redken Extreme – if you have been told your hair is damaged beyond repair…this baby is for you. The Redken Extreme line is  formulated for hair that is damaged, be it from chemical or mechanical damage. (Color and/or flat iron). ANTI SNAP is a favorite of my customers. ANTI SNAP is just that – it is a leave in treatment that gently smoothes the hair cuticle, reduces the friction caused by brushing and helps to fortify hair that is prone to breaking or snapping off.

Redken IntraForce – Redken’s answer to the fight against hair loss. A trio of shampoo, conditioner and leave on treatment that helps stop hair loss in it’s tracks and in some circumstances helps the hair grow back. Redken offers a 30 day money back guarantee, that is how much they stand behind their product and the technology behind IntraForce.

Redken Outshine 1 – An anti frizz polishing cream. Lightweight and offers great shine.

Redken Iron Silk 07 – a flat iron spray. Lightweight and smells great while offering thermal protection. * if you liked MATRIX Sleeklook Iron Smoother – You will LOVE this!

Redken Hot Sets 22 – offers thermal protection while providing all day hold for your curls.

Redken offers a fabulous array of products, hairsprays that are humidity resistant, shampoos/conditioners/treatments for all hair types from curly to straight, healthy to damaged.

Thanks to Redken, wherever you may live, you can feel like you are walking down 5th Avenue, NYC.