Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Behave yourself.

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Over the past few days I have encountered some of the most negative people and heard some of the most ignorant remarks made to customers when they were out and about. So today I am taking it upon myself to clear the air about what is inappropriate to say to customers, competitors and to people in general.

In business, when discussing your competitor’s, don’t go around stating “I’m gonna put them out of business!”. First of all, you look and sound like an ass. Second, what goes around comes around…you will only end up hurting yourself and your business.

As a stylist, when your client comes in after trying to do an “at home” Ombre…don’t laugh. Don’t say “What the hell did you do?”. Don’t make it worse for them than it already is. Tell them you can fix it and move on.

If you have done an “at home” color and now your hair is orange, do not yell at the stylist because she has to take you back to brown hair and your dreams of being blonde are shattered. It is not her fault that you ruined your hair. She is trying to help you keep the hair you have. Want to be blonde…go to the Salon.

Never, I mean never tell a customer “You are wrong. You don’t know what you are talking about.” * Remember this – the customer is always right…in their own mind. So if you tell them they are wrong…you have crossed the line. Instead of telling them they are wrong, educate and enlighten. Try saying “A lot of people have been told that, I was able to find out…and fill in the blanks. No one likes to feel stupid or made to feel like an idiot. No one.

Don’t take it personally. Unless someone comes right out and calls me a name, I don’t take their attitude personally. Most of the time they are mad at their husband or they chipped a nail or have a run in their pantyhose and need someone other than themselves to blame for their misery.

When a customer or client doesn’t seem to believe what you are telling them about a product, don’t take it personally. Everyday I meet women and men that have been given the wrong information about hair products. We have all been there…someone has led us down the garden path too. Be patient, be kind, don’t take it personally.

Call to cancel your appointment – no shows are rude and they take away a stylist’s income. You might as well go into their wallet and take their money.

Be honest. Lies are meant for children under the age of five who are in need of a cookie and will say anything to get one.

Listen to your customer. We have all been there, listening to someone we think is rambling on and on. Maybe they are, or maybe they have just buried a loved one or are heading to the hospice to see their mother and need an escape from what they have to face in their daily life.

When you see someone with a stroller or a wheelchair…get the door for them.

Be kind to the elderly, mind your manners.

Be kind to children. Acknowledge them. I have always found when I speak to the child that comes into the shop they behave better and are usually quite pleased that someone has noticed them and made them feel important. Remember, not everyone has a happy childhood, and maybe, just maybe smiling at that child that day will give them hope.

Make eye contact. It is rude if you don’t, plain and simple.

Do not treat stylists and salespeople as your slave or personal servant. We are human beings that like to be treated with respect just as you do. A nice “Hello” will do. Don’t walk into a shop like you own it…this isn’t New York City and you are not Donald Trump. (no disrespect intended Mr. Trump).

Do not raise your voice at your stylist. Do not raise your voice at your salesperson. Do not raise your voice at the manager. When all is said and done, when you yell in public, you look like a fool. A full grown adult having a temper tantrum is not a pretty sight, don’t do it.

Remember that most return policies are not the policy of the store. We are following the guidelines of our distributor’s return policy. If they won’t take the product back from the store, the store cannot take it back for you. Every product has a 1 800 number for customer service – call them. If more consumers called the companies and were more involved with their purchases, maybe these policies would begin to favor the consumer.

When someone asks your child what their name is, do not speak for your child and say “her name is brat.”. Again, you sound like an ass and if you call your child a brat that is exactly what you are going to have, a child acting like a brat.

Go out today and be kind. Remember, we all have the same amount of time in a day and it is just as important as everyone else’s. Oh yes, and don’t throw the flat iron.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Proceed with caution…

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It was a quiet morning in the shop. The sun was shining, you could hear the hum of the hair dryers in the Salon and the lively chit chat of our stylist and her client, the air conditioning was keeping me cool and I was catching up on the payroll and inventory. I hear the familiar chirp of the Salon door and before I have a chance to stand up and say hello, the customer is at the front desk “I need you to get me color, toner and the applicator.”. (here we go…). Before I venture further into this tale, let me explain something for those who have not been in my shop. We do sell color. Wella ColorCharm. It is the only professional color line that is allowed to be retailed to the public. We carry it because our competitor’s carry it, and also in case stylist’s need color and either the wholesaler is closed or their license has expired and still do hair from home. In my shop we do not teach people how to do their own color, we do not even advise how to begin. Now, back to today’s tale.

I stand up from the desk and ask her exactly what does she mean and proceed to tell her that toner isn’t just one bottle and I also let her know that the applicator depends on if she wants to use cream or liquid. You see ladies and gents, by asking a few questions, I can tell if she knows what she is doing and if I need to proceed with caution. Guess what? HUGE yellow light. From the look on her face I know 1- she doesn’t understand what I am talking about and 2 – she is getting mad. “My friend said you would tell me what to do and give me what I need!”. (for a minute it felt like I was in a bad after school special). I explained that in the past the previous owner and employees may have given the how to’s for coloring at home, but we do not. I showed her the color swatch book, showed her where the product was and explained “We cannot guarantee the results because we are not applying the color, there are many factors that have to be taken into account when coloring hair, like the hair’s porosity, if you are on any medication it will affect your hair, how resistant is your gray, have you used box dye from the department store in the last year, and many other factors.”. I even offered to introduce her to one of our stylists to make an appointment. (which in turn made her more upset because the next available appointment was for the next week). As I was explaining that I didn’t want something to go wrong with her color and then she would be facing the cost of a color correction, she turned on her heel and stormed out. I understood her frustration.

Later that afternoon the telephone rings. I answer with my usual friendly afternoon greeting to which I hear “Is this the Salon in the Tim Horton’s plaza?!?!”. “Yes it is, how can I help you?”. “Is there a manager around there?!?”. “Yes! That’s me, how can I help you?”. “HHMMPT…were you working this morning?!?!”. “Yes, I was. I was the only one in the store. What can I do for you?”(smiling all the while…*a tip…always smile when you are on the phone…less chance of sounding rude). “…oh…you’re the…man…never mind.”. Before she could hang up, “Are you calling because your friend came in for color this morning?” I ask. “uh, yes, I am.”. So I thanked her for calling and apologized if I had offended her friend in anyway for that was not my intention. I explained the new ownership and the new rules. I explained that these are chemicals and yes, sometimes things go well but there is the chance it will not and I didn’t want her friend’s hair to turn into a nightmare for her. I told her I knew that our competition was giving the how to’s for at home color and I also told her how my stylist now has 10 new color clients because she had to correct their how to’s. By the end of the call, it seemed all was smoothed over. I am hoping so.

The reason for today’s tale is to let you know that there are salespeople who care about the customer, not just the sale. I would rather have a customer leave without a purchase and be informed than buy a product that is not meant for what they want and have their hair look horrible – and not for why you think. Yes, I care what people think and say about our store, anyone in retail does. I don’t want their hair to look horrible because I know what it feels like to be given the wrong information about your hair and then being afraid the mirror will crack every time you look into it, and I do not want to be the reason for that misery. I am sure when the customer stormed out that day she was putting a hex on me, and that’s okay. I would rather her be mad at me for a few minutes(or hours/days…take your pick), then to go home and have her hair turn green or orange. I know neons are in right now, but come on.

Stylists spend 18 months on color theory. Depending on what color you are trying to achieve it can be a delicate process. Remember, no matter how you slice it or glam it up with a hot new name, color is a chemical and when using chemicals you must know what you are doing. If you want to attempt your own color, the only advice I can give you is to proceed with caution.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Save the alcohol for your martini

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Ahhh, the sounds of summer. Children playing in the streets  squealing with delight as they hear the ice cream truck, the roll of the waves at the seaside, the chime of a bicycle passing you  on the sidewalk, the whimper of a woman fighting the battle with frizz and losing. Yep, we have all been there. We have all been her…you know who…the woman who turns into a five year old little girl yanking the brush through her hair and stomping her foot exclaiming “I hate my hair!!” sending every man within a 10 mile radius to make a run for the hills. (who could blame them, honestly.).

Today’s tale is about alcohol free products. Alcohol free products are less drying and some have found that using alcohol free products helps eliminate frizz and said products have been known to save a marriage or two. (of course a glass of alcohol has been known to do the same but that is another tale for another day). The best way to eliminate frizz is finding the magical combination of alcohol free AND humidity resistant…don’t be so doubtful…such products to exist…read on. Since all these products are Salon professional, they are all color safe.

I have compiled a list of some of the favorite products sold at my shop that are alcohol free;

JOICO JoiWhip Mousse – adds great volume and hold (a little goes a long way…too much and can tend to be sticky…dispense so foam is about the size of a small egg)

GOLDWELL Glamour Whip Mousse – adds volume and hold

RUSK Jelle Gloss – Works great as a setting lotion or for that slicked back look

AG – Liquid Varnish – A serum to add shine, can be used on wet or dry hair (a little goes a long way…use too much and you will look like Danny Zuko from Grease)

AG – Spray Varish – A shine spray, to be added to hair after you have the look you want, just with a little more shine. (lightly mist it over your hair)

MOROCCANOIL oil treatment – use on wet hair to reduce drying time and to control fly-aways

MOROCCANOIL Glimmer Spray – A shine spray, apply to add shine to your lovely locks.

SOMA Hot Body – A volumizing gel, great hold and no flaking.

Now, the list of alcohol free and humidity resistant products…told you they existed;

SOMA Curly Cue – an awesome gel formulated for curls, keeps them soft and bouncy, and free of frizz

SOMA Prism Shine Spray – a lightweight shine spray that never leaves a build up or greasy look.

SOMA Rage out – a styling cream that can be used  for straight or curly styles.

SOMA Solace – A cuticle sealer. Meant to lock that cuticle shut so no matter what the weather, the humidity cannot open up that cuticle and create frizz.

I hope this helps silence the tantrums and whimpers from behind the bathroom door, if not… I can give you a great apple-tini recipe, you will still hear the whimpers, they will just become more bearable.

 

 

Beauty, Business, communication, Hair Care, Uncategorized

Would a flat iron by any other name still be as good?

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There I was, humming along to the Bee Gee’s on the retro lunch hour radio program, (yes, I know all the words to all the Bee Gee’s songs, I am not ashamed) and  some customers stroll into the shop in search of a flat iron. I welcome them to the shop and let them know that all the flat irons we sell are professional caliber. Then I get the all to common question, sometimes with their gum snapping, sometimes in the valley girl accent and sometimes with eyes as wide as a deer caught in the head lights, “Which one is the most expensive? I know that the most expensive must be the best, right?”.  Ladies and gents, let me take this moment to enlighten you about flat irons, their worth and their costs. The following flat irons that I am going to tell you about are the brands I know and sell. There are many brands out there that are just as good, but as always, I will just speak of what I know.

First things first. Department store brand flat irons do not get hot enough, that is why you don’t achieve the look you want. Heat is key when using a flat iron. I highly recommend a flat iron spray to protect your hair from the heat. No. You cannot burn your hair off…well you can…read on.

AVANTI – A professional product line that offers an array of flat irons. They come in all colors and dimensions, from a 1 inch plate to a 1 1/2 inch plate. Avanti offers flat irons with ceramic plates and titanium plates. Avanti flat irons can reach up to 450 degrees Fahrenheit at optimum heat, depending on the model. Some come with universal voltage – which means it can be used world wide. You will still need to buy an adapter for the plug, but the circuitry won’t blow or set on fire. (it can happen). Avanti has introduced 3 new models that have an auto shut off after 60 minutes of non use, are universal voltage, ceramic plates and reach 450 degrees Fahrenheit and usually retail between $90.00 – $120.00 – the Hanami, the Sensu, and the Takeo. Avanti also is known for the CROC (ususally retails for $250.00 – $300.00) – a very hot flat iron that is meant for the most coarse and resistant hair. If used on fine hair at high temperature – the hair can be break off or singe. ( I have seen it first hand). All Avanti flat irons come with a 2 year warranty against defect only. Prices for Avanti flat irons will range between $89.00 – $300.00 depending where you purchase them.

BABYLISS – A professional product line that offers an array of flat irons. All are ceramic/titanium plates, come in widths from 1 inch – 2 1/2 inch plate, offer a curved plated flat iron (easier to achieve the waved curl that flat irons are used for), some of their models even come with an instructional DVD. Babyliss flat irons reach between 400 – 450 degrees Fahrenheit, depending on the make and model. All Babyliss flat irons come with a 2 year warranty against defect only. Usually retails for between $119.00 – 199.00 – depending on the make and model.

CHI – A professional flat iron. Offers 1 inch – 2 inch plates. The 1 inch plate is the most popular. CHI flat irons have ceramic plates and achieve 392 degrees Fahrenheit at optimum heat. Warranties are either 1 year or 2 year, depending on the model. Usually retails for $199.99.

So, as you can see, prices vary. When purchasing a flat iron, unless you have very dry,coarse, stubborn resistant hair, it truly comes down to what you want to spend. As you read above, the Avanti offers great flat irons with many features for less money. I am not here to tell you what to do or what to think, I am just educating you all a bit since many of you live in another country and may not make it into my shop. As in everything retail, sometimes you are paying for quality, sometimes you are paying for the name. A high price tag doesn’t mean it is the best, for you.

 

 

Beauty, Business, communication, Hair Care, Uncategorized

Don’t know what you got until it’s gone

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Today’s tale is about customer service. Probably not the customer service you are thinking of. We tend to forget that the shop owner, stylist and the manager are a customer as well. You see, as a manager of a retail shop/salon, I deal with about 10 different reps. “Rep” is short for sales representative, although as of late many are not representing themselves or their company and the products they sell very well.

I understand all too well the stresses of being a rep. I was one in the past. I understand the frustration of  small orders, of going to a Salon time after time with no order from them. I understand the boredom of the drive, the frustration of the commute and rush hour traffic. You know what? I still made and kept appointments. I still showed up. I am the first to admit my time is precious. So is everyone else’s. I am blessed to have a few awesome reps – they make an appointment with me and keep it. If they need to change their regular time I am given ample notice and they work around my schedule. They give us free samples to use in the Salon or to give to our customers. They give us complimentary retail bags for the product we sell – the customer’s love them because they are funky and fun and it helps the reps because their product lines are advertised all over the bags – give me bags = more products ordered. They are helpful and professional and have become someone I would take out to dinner or invite into my home.

Then there are the “others”. They make an appointment and don’t show up. Days pass…no call, no email…I am left feeling like a girl waiting for a boy to call. Didn’t like it when I was 16, sure as hell don’t like it now. I have an order waiting, many times a special order I am placing for a customer and because of their no show, the customer now has to wait even longer for their product and believe me when I tell you…that isn’t always the best of experiences. In the age of email, text, Facebook and Twitter there is no excuse for a no show. Unless you are pinned under a transport truck or having a family emergency there is no reason why a rep cannot call their customer or find someway of getting in touch with them.

I had a great rep that has now moved on to other things. I will not name him but he knows who he is. He would come by every week on a Tuesday at the same time. He would email me about upcoming promo’s. If he knew a promo was almost out of stock he would call me directly to let me know and see if I needed any. He would bring samples for our customers. He would make sure that complimentary retail bags were shipped with each order. He was not only my sales rep, he is my friend. I met his replacement last week. After I introduced myself as the manager, or “just the manager” as she so eloquently put it, I told her that she would always be dealing with me and that I always have an order waiting (typed out and ready to go), I was told that Tuesday’s weren’t good for her and that weekly visits weren’t good either. I also didn’t get any retail bags. It’s a good thing I had looked over the sales flyers while I was preparing my order because I wasn’t told about one single promo. I miss my friend.

What I am getting at is this. Everyone wants good customer service. If we are a shop owner, a new mom in need of a stroller, a single dad having to buy his daughter her first bra, whomever, we all want some courtesy and kindness. We all want to feel like we are worth the time and effort and that we are being heard. It’s really that simple. Everyone’s time is as equally important as everyone else’s. For all you “others” out there, be professional. Show up. If you can’t show up – let us know and reschedule. Don’t want to come by? Then man up and ask for orders to be emailed – be sure that your office knows to mail out the bi-monthly sales flyer. Come to think of it, maybe it’s time for a career change.

Beauty, Business, communication, Uncategorized

When you see crazy comin’…cross the street

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So there I was, having a pleasant conversation with one of my regular customer’s about her new grandson when I hear the familiar chirp of the shop’s door chime. I look over to see a woman tapping her foot and in her hand I see a box (oh boy…here we go). I say my goodbye and congratulations to my customer and as she is walking out she looks over her shoulder at me and frowns. I look over to the tap dancer and ask her if I can help her. “You better help me! I bought this product because you made me and I hate it!”. (Did I mention that we are in the middle of a heat wave and it is a full moon this week?). I smile and ask her what exactly she doesn’t like about the product to which she responds “I don’t like the way it feels in my hand when I am holding it”. I know right? Hard to believe, but this is my life. “Unfortunately that does not qualify as a manufacturer’s defect, so you are not able to return it.”.

It was at this moment I swear I thought her head was going to spin around. Her face went red, her feet were a tappin’ and now she was shaking the product in her hands…actually she started to look like someone who had just found their savior. Yeah, I said it. “You made me buy this! You told me it was a great product!” and then she said some other things but it all blurred into one big temper tantrum. When she stopped, I asked her if she was finished. She just gaped at me. I proceeded to tell her that it was not my policy, but the policy of the company that they only take back products with a defect to which she said “There is a defect, it doesn’t feel good in my hand.”. (Oh, there’s a defect alright but it ain’t with the bottle honey) is what I wanted to say, but alas I must behave. I told her I understood why she thought it was a defect but I didn’t think the company would. I gave her their phone number and told her to call them and maybe they could do something for her. Then she said “Why didn’t you tell me it wouldn’t feel good in my hands?”. This is when I actually looked over my shoulder because I truly believed I was being Punk’d. All I could say was “My hands are different than your hands” to which she replied “yes, that’s true”.

The moral of today’s tale…when you see crazy comin’…cross the street.Oh…and we all have different hands.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Tales of truth…part 4

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So, we are havin’ a heat wave…a tropical heat wave….Seriously though, it has been a little warmer than usual and we have a full moon upon us, so I thought I was prepared for what may walk through my shop door. Guess I should have been a boy scout.

I hear the chirp of the door chime and look up to see a woman with desperation in her eyes. “I need extensions!Do you have any?” as her lip trembles. I assume she must have an occasion or special event that she is running late for. I take her back to our selection of Human Hair extensions, let her know they already have the clips attached so all she has to do is style them and clip them in…Voila! She is set. Then I am asked something I have never been asked before. “How sturdy are these extensions?” she asks. I had to take a moment because my mind took the first off ramp to the gutter, then I matured a bit and collected my thoughts and I told her that she should take them out at night so that they don’t get knotted up. To which she responded “No, I need to know if they can be pulled out…I am a “dancer”.” (So I guess she did have an occasion she was late for.). So, I told her “just tell them hands off your hair”. I bet Magic Mike never had these worries.

I was yelled at because I didn’t have “you know..that shampoo that used to be in a white bottle”.

I have a customer I see on a weekly basis. She comes in with the same complaint every week. She “hates her hair” and “it doesn’t do a thing she wants”, “it’s always all over the place” (like her thoughts I can safely assume). The problem you see is this…she will not use any styling products. She doesn’t like the way they feel in her hands. Yep…seriously, doesn’t like how they feel in her hands. I told her “trying to do your hair without product is like icing a cake before you bake it.”. She just looks at me. Good thing she married rich.

The phone rings. My part time girl (my p.t.g.) answers with our happy go to greeting. On the other end she hears a woman who has the nicest voice ask if she could get in for an appointment in the Salon. We check the book and unfortunately all my stylists are fully booked for the next week, not even time for a cut, so my p.t.g. gets back to her and apologizes that we don’t have time this week but the girls have time next week. Her name must have been Sybil because the nice lady went away and we were now listening to a woman yell “I need my F#$!in’ hair done now!!!”. Oh yeah, that’s a great way to get an appointment.

A well dressed woman walked into the shop. I asked her if she needed a hand, to which she said she was “just looking”. I turn to check the invoice of the order that just arrived and I hear “SSSTTTTT”. I turn to see her using a hairspray from the shelf, put the lid back on, and put it back on the shelf. She was about to walk out and I asked her if she was going to buy the hairspray, to which she said “What hairspray?”. Yep, I kid you not. So I say “the hairspray you just used” as I am reaching for the can in question. She looks at me and says “I didn’t use that!”. (are you kidding me?!?! Seriously lady!”). So, I had to say, “Well you did. I saw you and by the way, your hair is still wet from where you sprayed it. You will have to buy it, it was not a tester.”. She actually touched her hair, felt that I was correct, her hair was wet and bought the hairspray.

The temperature is supposed to reach 38 degrees (100.4 F), so I can’t wait to see what comes through the door today.

 

Beauty, communication, entertainment, health and wellness, Uncategorized, writing

For Nora

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As I started my blog today, I was going to write about something else entirely. I started my tale by explaining my favorite coffee when my mind was catapulted to one of my favorite scenes from “You’ve got mail”. You know the scene…when Kathleen Kelly is at Starbuck’s laughing to herself remembering Joe Fox’s description of people feeling like they made a decision by ordering their coffee. (of course, she didn’t know it was Joe Fox and he didn’t know it was Kathleen, and oh….watch it again….so wonderful).

It was right then I realized that is was Nora Ephron and her lovely movies and screenplays that made me feel like I too could be something great. Ms. Ephron is one of the major reasons I began blogging. Whenever I feel I can’t do it, or don’t have anything to offer or contribute, I remember watching “Julie and Julia” and thinking (like Julie) “I could do a blog. Yeah…I can write”. The first time I watched “Sleepless in Seattle”, my husband got up from the couch, put out his hand, and started to dance with me. I never tire of “When Harry met Sally”. Every time I watch it I hear my father’s laugh, even when he’s not in the room. In fact I just introduced my 15 year old daughter to that movie last month.

Whenever I saw Ms. Ephron on T.V. doing an interview or read an article on her or by her, I felt like I was watching or listening to a friend. Yes, I know I am about to turn forty – I still believe that a little fairy dust goes a long way. She was funny and honest and articulate and intelligent, something I strive to be. All of her character’s resembled a part of me, or someone I knew.

The world has lost our beloved Nora, although she is never far away. Head on down to your local video store and you will find her there on the shelves ,waiting to share her stories.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

An “A” for effort

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Lately I have met many women and a few gents that seem to be on a quest. A quest for the right product that will change their life and make everything alright. Now, I must admit, I love to help people out and have no problem selling them the awesome salon products I sell at the shop. I love when the product I suggest works for them and makes them happy. I also like when they tell me when they are not happy with the product, so I can help them find the right one. (I don’t really enjoy when they throw said product at me because I can’t return it because the manufacturer changed their policy…hate the game, not the player.).

“What will make my hair look better?”. “My friend says I need Dry Shampoo”. “My friend uses Moroccanoil and met her husband on E Harmony”. “I don’t know…what do you think I should buy?”. Phrases I hear on a weekly basis. Everyone looking for a magic potion, an easy road, a quick answer. Usually my response is not always welcomed because I tell it like it is. If you want your hair to look good, you have to put forth a little effort. If you want your life to be good…guess what…ya gotta put a little effort in. I had a young lady come to the shop in need of a flat iron. I showed her what we had. After having to explain the features of the first five flat irons I showed her, I asked “What is it exactly that you are looking for?”, to which she responded “I don’t know, can you tell me what I want?”. I told her, “I can show you what you may like, but you have to decide which to purchase, I cannot decide for you.”. To which she responded “that’s what my congregation keeps telling me…that I have to make my own decisions….they are praying for me.”. I looked at her, silently reminding myself “not to show my thoughts on my face”, and told her “god may show you a door, but he’s not gonna open it.”. To which she gaped at me, then laughed out loud. (whew….no flying flat irons today).

What I have come to realize is this….these lovely souls think they are searching for hair product, but more times than not, they are in search of something else, something bigger. They want a quick fix for their hair dilemma as well as the dilemma’s of their lives. We all want to feel attractive, we all want to be seen and heard, we all want fulfillment in our lives and relationships. Guess what…you can have all these things, you just have to put a little effort in. You can have volume at your roots and have a great love life… you have to put a little effort in.

I can sell you the right products to help you have the hair you have always dreamed of, as for providence and serenity, all I can do is offer it.

Beauty, Business, communication, health and wellness, Uncategorized

Let me be your shelter

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In my years of customer service and sales, be it selling cars (yep…did it for 4 years) or selling hairspray, one thing I know for certain – people just want to be seen and heard. The last few days we have had a heat wave, so people tend to be a bit cranky. Yesterday, I have to admit, I was a bit on the cranky side myself. I realized after I received a beautiful text from my hubby telling me how great I was that I had to snap out of it. So I went to facebook, updated my status to tell the world to “be kind” and vowed to myself to be kind and aware. I guess I was on the side of providence, for the next 6 tweets I received from others across the country and across the globe were about kindness. Hmmm….maybe I should play the lottery is what went through my mind.

As I was standing there imagining my millions, the chirp of the door chime brought me back to my dollars. My first customer of the day was attending a funeral. My second customer’s son had just had an emergency quadruple bypass. My third customer’s family had been falsely accused of a crime. My fourth customer’s husband had been diagnosed with cancer and had started chemo. (I hugged a lot of people yesterday). Most of my day yesterday wasn’t about selling product, it was about giving my customers an escape from the world that was waiting for them on the other side of my shop’s door, even if just for 5 minutes.

Today’s tale, if you haven’t already guessed, is about being kind. Also, to remind you that when someone is moody or rude or seems a bit off, don’t take it personally – it’s not about you. If you notice someone looks upset, as them if they are alright. If they don’t want to talk about it, so be it. At least they will go on with the rest of their day knowing someone, somewhere saw them and cared.

I know, you are thinking “this is a beauty blog, where is all the beauty advice?”. Well sunshine, I just gave you some. Beauty is inside and out. Beauty can come from hair product, makeup, a hug and a kind word.

Be kind.