Beauty, Business, Hair Care, health and wellness, Uncategorized

Bringing Joico to the masses

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Joico. A name I am sure you have heard before. If you are a child of the 80’s you definitely know Joico’s product  Ice Mist…the reason for all the mile high bangs in every school year book from ’85 – ’89. Fast forward twenty years and Joico is still going strong and JoiFix Firm (Ice Mist’s new name for the new century) is still holding up hair everywhere.

Joico is an awesome product line, plain and simple. It offers something for everyone and for every hair type. You have thick/coarse hair? Joico Silk Result for thick hair is your answer. Is your hair limp and lifeless? Joico BodyLuxe is your new best friend. Dry/damaged hair? Meet Joico KPAK. You are a vegan and only use vegan products? Joico Structure is right up your alley. Joico color codes their lines so it is easy to find your favorite…great for those who tend to be a tad OCD.

I could go on and on raving about Joico and all it’s products. Instead, I have compiled a list of the Joico favorites that fly off my shelves. I must admit, some of them are my favorites as well. What can I say? I was a child of the 80’s.

Joico JoiWhip mousse – an alcohol free mousse that offers awesome volume and great hold. A little goes a long way. Dispense an amount about the size of a small kitchen egg – seriously that’s all you need…a personal favorite of mine for over twenty years. Yes, I said twenty.

Joico KPAK – the entire KPAK collection is terrific and is formulated to strengthen the weakest of strands. Imagine your hair as a puzzle with pieces missing. The KPAK products are those missing pieces. It actually helps to rebuild your hair…and it smells terrific. (gold bottles)

Joico KPAK Revitaluxe – I cannot stress this enough…MIRACULOUS!!!! The newest addition to the KPAK family. This conditioning treatment restores the hair’s porosity, adds moisture, strengthens in between each use and makes your hair feel like it did in your youth. Every customer/client I have given a sample to comes back to buy it. It is that good.

Joico BodyLuxe – a line for fine hair to add volume. I have had women come back and hug me after buying this shampoo. Enough said. (green bottles)

Joico Moisture Recovery – a line for dry hair and is light enough for fine hair and strong enough for thicker hair. (blue bottles)

Joico Daily Care Treatment Shampoo – this baby helps maintain a healthy scalp. Quite nice if you tend to be oily and some clients have found it helped with dandruff. (grey bottles)

Joico Silk Result Iron Smoother – Joico’s answer to a flat iron spray. Lightweight and not at all sticky. Adds shine and protects your hair from the heat of the flat iron. (copper bottles)

Joico Joimist Medium Hairspray – a workable hairspray that doesn’t get sticky and won’t weigh down your hair and is Humidity Resistant!

Joico ICE Spiker – a styling glue – awesome for faux hawks and mohawks. Pair this with JoiFix Firm and your hair will withstand a hurricane.

I could go on and on, however I am a mother and a wife and Glee starts tonight. One more thing I will add is this little known fact about Joico…Joico is committed to the environment. Check out their website Joico.com and you will see the Wind Project, the Carbon Offset Program and their Eco Packaging Plan. An awesome company with awesome products, plain and simple.

 

 

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Forget me not

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I hear the familiar chirp of the shop’s door chime and before I can greet my customer all I hear is “I need shampoo for gray hair and Vitae Hairspray.”. So, I take a breath and ask if there is a particular purple shampoo she prefers to which she snaps “I need a shampoo for gray hair! Didn’t you hear me?”. So I apologize and explain that purple shampoo is for gray hair to eliminate the brassy build up. That is when her lip started to quiver. I asked her if she was alright and if I could get her something to which she responded “I am sorry for snapping. I just put my mom in a rest home. She has Alzheimer’s.”. Before I knew it I was holding her hand. You see, I have personal experience with this horrible diagnosis. I have lost two grandfathers to this ailment and it is heartbreaking to watch. Heartbreaking.

She explained to me that she wanted the products her mom liked because her mom always liked having her hair just so and her makeup done everyday.  Her mother thought she was her hairdresser, she forgets she is her daughter. (this is how I know there is a higher power because I didn’t break down, I was able to keep it together for this woman.). You see, when one suffers from Alzheimer’s they regress to their youth, sometimes even a child like state, as it was with my grandfathers. This woman’s mother thought she was in her 20’s and kept wondering why someone put a wig on her.

The reason for today’s blog is this…be kind. Be kind to everyone. We never know what is happening to one another. If I had taken this woman’s attitude personally I never would have heard her story and given her a hand to hold. We never know when we may be able to offer someone comfort and shelter from what is waiting for them in their daily life.

Beauty, communication, Hair Care, health and wellness, Uncategorized

Forgive me Gloria…

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To be clear, I am all for “girl power” and am a firm believer in equality. I am grateful to all the women who burned their bras and for their swollen feet and blisters for the marches they marched in so I can vote and have a library card without my daddy’s signature on it. (yes, up until the 1950’s in Canada a woman could not have a library card unless it had a man’s signature on it…my mother remembers my great grandmother taking her to the library the day women were allowed to have their own library card).This being said, as of late I am not seeing much equality out there. The lack of equality is not for the ladies…but for the gents. That’s right. I said it, for the gents.

Every time, I mean every time a gent comes in for product, the second he leaves some woman makes a snide remark, or pokes fun at him. “Isn’t that cute? He wants to do his hair.”. “Hmmppt…who is he trying to impress?”. “He must be gay.”. Yes, although it is 2012, people still have their head so far up their ass they cannot see daylight.

At least a couple of times a week gentlemen come into the shop for hair product. Sometimes they know exactly what they want…so many gents out there love KMS HairPlay Molding Paste and American Crew Fibre. Sometimes they come in looking for advice. Yes ladies, believe it or not, the gents like to look good too…and not just for us ladies…for themselves as well. Sometimes my male clients are feeling a little insecure because they are going through a divorce and haven’t changed their style in 10 years and just don’t know what to do. Some men come in because some jerk at the office made fun of their gray hair and now they think they have to dye it. On one occasion, a young man had just come out of closet and was celebrating his new cut and wanted the right product for his new style.

As women, we want equality. We want to be treated the same as men. So, if this is the case why is it that we as women can have anxiety but men cannot? Why is it that we as women can show fear but men cannot? Why is it as women we can take time and effort in our appearance for our own pleasure but when a man brushes his hair and teeth it is assumed he is “after something?”.

What astonishes me about this back woods mentality is this…if a man said a woman must be a slut if she does her hair and makeup…well, no one would stand for that. So why is it acceptable for a woman to call a man “vain and a womanizer” because he likes his hair to look good? Equality goes both ways ladies.

Want to be seen as an equal? Treat people as you want to be treated. You want respect? You gotta give it.

Beauty, communication, Hair Care, health and wellness, Uncategorized

Beware of yoga pants & ponytails

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The school year has begun and with it the drama has begun as well. “Why are you wearing that?”. “What did you do to your hair?”. “So…you didn’t go anywhere this summer?!?!”. By the way…these lovely phrases are not coming from the tots on the playground…they are coming from the mothers.

My daughter is now in high school, thankfully, so I am spared from the treachery of the playground. I am spared the monologues from women about how much they love their child and how their child is the center of their universe, all the while I am watching said king/queen playing chicken with the approaching school bus but she is too busy to notice because she must talk about her new yoga pants while she swings her ponytail and point out how horrible so and so’s dye job is.

You see, since the school year began, I am having the moms coming into the shop, either for an appointment in the salon or just to shop for a new hairspray without a child or ten clinging to her leg. Many of them have been coming in feeling horrible about themselves. Why you ask? Well, I asked them the same question and their answers were all the same…some “mom” on the playground said something to them about their hair…and it wasn’t complimentary. One woman was told her pixie cut made her look like a man…I told her she looked cute because she did. One woman was asked “why did you color your hair? Now you look awful!”. I told her she looked great because she did, a beautiful rich caramel blonde. Then I asked her how big the other woman’s ass was, to which she smirked and I said “there you go…you have a smaller ass than her so she had to pick on something” and then we laughed. Yeah, I said it…sure I always say to be nice…but come on…that was funny.

I have had a few women get a little mad at me because I asked them questions.I apologized if my questions bothered them and explained I was asking the questions so I could pin point exactly what they would need and what product they may like. After a while they warmed up to me and I found out the reason for their initial cold shoulder and shortness with me. Moms in the school yard. Enough said. I can’t stress this enough…ladies…be nice to each other. Just because you are in a school yard doesn’t mean you have to act like a child. Behave yourself, not just because it is the right thing to do, because there are lots of little ears listening to you and little eyes watching your every movement.

Oh…and while we are on the subject…if a woman has one child or twenty, she is a mother and has the same struggles that all mothers have and the same worries and concerns…BE NICE. If you are mad because your ass doesn’t look as nice in your yoga pants as Johnny’s mom’s looks in hers, get off her back and back on the treadmill. Envious of someone’s hair color? Ask what Salon she goes to and tell her how great she looks…maybe her husband didn’t notice and your compliment may save her a day held up in the bathroom with a box of tissue.

Seriously, life puts up enough road blocks…why add to the congestion?

 

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Choose wisely…

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Every time I began today’s blog, by the time I had written ten words, I hit delete and started again. The first attempt was about Moroccanoil. The second attempt was about the first day of school drama. As I was hitting delete time and time again, the Dixie Chicks song “Everybody Knows” came through my earphones. The lyrics “Looking through the crowd, I search for somethin’ else, but every time I turn around, I run into myself”. Okay…got the hint.

What I really want to write about is choosing your battles. Much too often I see women freaking out over something as trivial as a discontinued nail polish shade, or yell at their stylist because they can’t make them look like Christie Brinkley. I see women belittle a stranger because she happened to grab the last can of Shaper Plus. I have had a woman cry, I mean ugly face cry because the flat iron she wanted was on order and wouldn’t be in until the next morning. Seriously…take a breath, open up your compact and take a look at yourself. Trust me, I know how frustrating things can be when they don’t go your way or when something interrupts your plans…in the last 3 weeks I have had my washer and dryer kick it at the same time, literally seconds apart. My 40 gallon water heater decided it was done being the hijacker of my hot water and decided to set the  hostage (being the water) free…in my basement. While cleaning up the water, my shop vac decided it was time to leave this earthly realm. The cherry on top of this sundae…my air conditioner decided it was feeling left out of the appliance exodus and followed suit by blowing a capacitor.

What did I do you ask? I laughed. My husband thought I had lost my mind, and for an instant maybe I did. I could have pitched a fit, thrown a tantrum, called the company and freaked  out on the poor soul who happened to answer my call, thrown a flat iron…but honestly, how would any of the above helped the situation? Would any of those antics make the washer and dryer begin to work? Would the shrill of my shout make the water run back into the water heater? Would a glare and a stomp make the shop vac…well…vac? Nope. I could have stayed in a foul mood all weekend and took my frustration out on anyone who got in my way, friend and foe alike.

The point to this blog you ask? Well, like I said earlier, it’s about choosing your battles. Take a good look at the situation. Is it a problem or an inconvenience?

House is on fire = problem. Your hair has frizz = inconvenience.

Husband has a heart attack = problem. Hairspray nozzle is clogged = inconvenience.

Loved one is in the I.C.U. = problem. Water exodus in basement = inconvenience.

Loved one flat lined = problem. Flat iron on order = inconvenience.

Choose wisely my friends.

 

Beauty, Business, Hair Care, health and wellness, Uncategorized

Salon Etiquette 101

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As you all know by now, I manage a Salon/retail shop. At least once a day, everyday (yes, I am serious…everyday) I feel like Miss. Beadle from Little House on the Prairie. Not because I am teaching someone something new – because I feel like I am dealing with Willie Oleson’s bad behaviour or Nellie Oleson’s nasty glare. Now, I have come to realize that maybe some of you cannot help your behaviour. No one had ever told you that it is not polite to throw a flat iron or it isn’t the best idea to sit on the floor and try out the nail polish that you haven’t purchased. So, me being me, I have compiled yet another list for you. Consider it a class in Salon Etiquette. Oh…and for the stylists out there, you may want to pay attention, for this list is for you as well. Come on now…you and I both know that not all stylists out there are behaving nicely or showing any professionalism for that matter. Now class, take your seats and pay attention to the lesson.

Salon Clientele –

– When purchasing a hair brush, please do not take each one off the shelf and run it through your hair. You see, now we cannot sell that brush to another client and we also cannot return it to the manufacturer. Would you want to buy a hairbrush that some person just used? Didn’t think so.

– When purchasing nail polish…do not open the bottle and try the polish on your nail. Again, now we cannot sell that polish to another client and we cannot return it to the manufacturer. All polishes come with a color swatch so you can put the nail swatch up  to your hand to see how the color looks. To clarify, although the swatch is shaped like a fingernail – the color looks the same on a toenail. (yep…if you’ve read my blog…you know the story).

– Do not take the lid off every hairspray and spray it to see if it sprays evenly. Yes, I have been privy to many an explanation by grown women try to explain to me the aerodynamics of hairspray and how it “lands” on the hair. (not to be confused with AG aerodynamic Hairspray…a nice light hold).

– When you are in my shop, all my products are professional salon products and name brands. Everything I sell is good. It comes down to what you are looking for and what your hair needs are. Unless your name is Honey BooBoo, please refrain from the old time favorite “Whatcha got here that’s good? I don’t want any crap stuff.”.

– If you wax and are suffering with red bumps or ingrown hairs on your bikini line, you can just tell us. Seriously, we know what red bumps are and what ingrown hairs are…please…I beg you…unless you look like (and others think you look like) Cindy Crawford…we don’t need to see it.

– We have all had bad hair days. We have all been fed up with our products. Take a breath. When we ask you what you want your hair to look like and what products you are currently using, don’t get mad. We are not blaming you for your hair mishap. We are asking so we know where to start from, to see what will work best for you…don’t get angry. Take a breath, have a complimentary chocolate.

– Just because your last stylist or salesperson didn’t know what they were doing doesn’t mean we are all like that. Be nice. Give us a chance.

Now, for the stylists –

– When your client arrives for their appointment and are in your chair, I don’t care if they have been coming to you for 20 years…do a consultation! Ask them if they were happy with their last service, confirm what you are doing that day. Ask if they have had any life changes, illness or new medication – for all of these factors could affect their hair.

– Got a color service booked? Make sure your client hasn’t been using “at home” color. If you need to ask me why…it may be time to rethink your career choice.

– When you are styling your client’s hair, tell them what you are using. Tell them how much to use and how to apply it. Teach them how to do their hair. SELL THEM THE PRODUCTS!!! This way they can be happy with their new cut for longer than a day. (hey…if you won’t sell it to them…I will gladly help them out…oh that’s right…I already do.).

– When your client is mistaken about a product, don’t pull a Nellie Oleson and laugh at her misconception. Be polite…how about trying “you know, a lot of people think that, but actually” and fill in the blanks. You want your clients to be nice to you? Be nice to them. Respect =respect.

– When the appointment is over, clarify if they need any of the products you used. RE-BOOK them! Women are busy, between work and kids and liquor store runs, they will forget about their hair until that moment they catch their roots in the rear view mirror. They will call for an appointment and won’t be able to get in…and guess what…it is your fault (that is what they are thinking at that moment). Re book them and this isn’t an issue and when they come for their appointment they will feel like you care about them…and we all want to feel that.

So there you have it, Salon Etiquette 101. Hopefully you all have learned something and I won’t be forced to put you in the corner beside Willie.

 

Beauty, communication, Hair Care, health and wellness, Uncategorized

I’m looking for that girl in the red coat.

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I know that there is a full moon upon us, and it is the second one of the month. It is referred to as a blue moon, which is where “once in a blue moon” comes from. Well, that phrase doesn’t seem to ring true in my life lately for the events of the last few weeks happened more than once.

In the past few weeks any accomplishment has seemed to be belittled or poo-poo’d (don’t like poo-poo’d- call Websters and lets move on), on more than one occasion my thyroid scar has been pointed out and at, I have been questioned (with rolling eyes) about why I do a blog, oh…and my favorite, that my plans are just dreams and a “cute” way to spend my free time. I must admit, I started to let it get to me. I started to believe the hype.

It was at this moment a woman came into the shop and came right up to me and said “I am looking for that girl in the red coat.”. I shit you not.(pardon my french…sorry Dad). You see, thanks to Twitter, I had been tweeting daily affirmations to some of my rockin’ ladies who own businesses in town and she was always part of the tweets so I began to include her in my daily tweets. I shouted “That’s me!!”. I did, I kind of get excited and at 40 years old I shouted. We both laughed as we shook hands. She asked me about the shop, she listened to what I had to say. My ideas were not belittled, I was not told how “cute” my plans were and not a mention of my scar. That night when I got home, as I entered my bedroom, my copy of GUTS by Kristen Johnston fell of my shelf. Again…I shit you not. Again, although in different circumstances, another person reminded me that different is great.

What I am trying to get at without using a bouncing ball over my words is this…Be kind. I know, I have blogged about this before and all you want to know is what conditioning treatment is the best. (Kpak Revitaluxe…but I digress). Trust me, I will continue to blog about product knowledge, customer service and all things Salon. I will also continue to blog about kindness and courtesy. I will continue to blog about lifting each other up, not pummeling each other and our dreams into the ground. I have said it before and will continue to say it, I believe a little fairy dust goes a long way. Sometimes a little kindness helps remind someone of the beauty that is still in this life. Being excited for another person’s accomplishments, no matter how small they seem to you, can make the difference between their success or failure.

…and quite honestly, no amount of hair color, mousse or hairspray can make cruelty beautiful.

Beauty, communication, health and wellness, Uncategorized

You wanna keep that finger?

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I hear the familiar chirp of the door chime. A woman enters the shop and comes up to the counter. I greet her “Hi there, what can I help you with?”. With pointed finger she quipped “What happened to you? How’d you get that?” is what this lovely woman thought was the proper response to my inquiry. You see, I have a scar on my neck, courtesy of two thyroid surgeries. I tend to forget I have it but then I can always rely on someone emerging from the shallow end of the gene pool to remind me.

For an instant, I must admit I was angry and insulted, especially when asked “why don’t I cover it up”, but then remembered you can’t fix stupid. You see, I really do forget I have my scar. The surgeries were over 8 years ago. I was fortunate enough not to have cancer. My scars do not define who I am. I tend to forget that there are people out there that are miserable and petty and only feel good when making others feel bad and as I type these words I hear my father’s voice “not everyone is like you kiddo”.

I have had friends buy me a necklace just to tell me they bought it thinking it would cover my scar nicely. I have had people tell me about all the creams on the market that will help get rid of my scar. Once and for all, to be clear, I don’t mind it and I really do forget I have it, how I wish you would too.

My scar does not define me just as someone’s hair color, tattoo’s or piercing’s defines them. Seriously, ladies and gents, I know you all went to grade school and at some point someone, somewhere told you it wasn’t nice to point.

 

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Have a complimentary chocolate

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Lately I have been enjoying reading my twitter feed with my mornin’ cup ‘o joe and haven’t been watching the news on T.V.. I guess I should have been watching. I must have missed Matt Lauer and George Stephanopoulos informing the public at large to yell and be angry. Did I miss the mass email? Was there a memo sent that my carrier lost? Did I miss the post on my timeline? ( I still get lost on that damn thing).

On more than one occasion I have been on the receiving end of this anger and it is at these moments I wish I could coat Prozac with chocolate and wrap it in pretty foil and offer it as a complimentary treat.

I had a customer in need of travel size hairspray and I had the exact brand she used (which is rare – that is another tale for another time) and as I was giving her her change I said “I hope you have a great weekend, the weather is supposed to be great!” to which she snapped “Hmmpt…easy for you to say, you the weatherman?”. (usually it is at this moment my mind is catapulted to the scene in As Good as it Gets when Carol tells Melvin that she wishes she had his problem…someone offering him a convertible and a weekend away…but I digress).

I had a woman get mad at me because I smiled too much. Seriously, she comes in often and on her last visit she asked me why I smile so much and was told that some people may find that annoying.

This past week I have been smirked at, ignored and given the “blank stare”. I receive these lovely gifts after I am asked a question about a product and I…hold on to your hat… answer the question. (You see…I give them an  answer that they don’t want – the truth). As the customer is snapping her gum, twirling her hair and shaking her leg  she asks “I want to be like blonde again, I don’t like the  like black box color anymore. Can I like do it myself at home?”. Trying my best to listen to her question instead of counting how many times she says “like”, I answer her with the exact opposite of what she wants to hear. I let her know that it isn’t the best idea to do it at home and I tell her of the possible outcomes if she tries to do it at home…hair breaking off, turning green or pumpkin orange, even pink or red depending on what is on her hair and par for the course I receive a scowl AND a blank stare…two for the price of one.(footnote…she was in her 40’s)

I had a woman demand an answer for why our debit machine was so slow. I told her it was dial up and sorry it took so long. She told me I should call my service provider and tell them she wasn’t very happy. (She didn’t seem too impressed when I didn’t jump and grab the phone.).

I saw a woman threaten to rip the “sticker family” off another woman’s minivan.

Life is short and time is precious. Choose your battles wisely. Let people smile, enjoy the extra seconds given to you by a slow modem connection, leave the sticker families alone. If you are looking for me, I will be the one smiling, sippin’ her cup ‘o joe and reading her twitter feed.

Beauty, communication, health and wellness, Uncategorized, writing

What would Leah do?

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I am sure by now that sometime in your life you have heard the phrase “What would Jesus do?”. Well, I understand and respect that is how some people live their lives and base their decisions. I try to live my life by “What would Leah do?”. You see, Leah was my grandmother’s name and she was the kindest person I have ever known and the most beautiful woman I have ever known…inside and out. Her hair was always set and she always applied her “liquid beauty” (foundation) everyday, and always left a pink or red kiss mark on my cheek. She had fur coats in her closet and always wore an apron in the kitchen. She and my grandpa would have their 5:00 o’clock Manhattan every night before dinner (if you were lucky – you got the maraschino cherry) and she always dressed for going out. In my eyes, she was glamorous.

Every week she would go to the Salon for her set and if I was lucky I got to go too. Going out with her was like being a part of a celebrity’s entourage (of course riding in her Cadillac didn’t hurt). Everywhere we went, be it the grocery store or the post office, everyone knew who she was. She always remembered their name and made them feel like they were the only person in the world and that everything they said was important. I can remember watching their conversation, and watching the other person’s eyes start to sparkle when they realized my grandmother remembered them and remembered their stories and I can remember thinking to myself “I want to do that”.

She always remembered birthdays, for family and friend alike. When you and life were having a battle and life was winning, a homemade lemon loaf or a kind note of support would appear at your door. When a grandchild needed a tissue one always appeared – sometimes from her sleeve if it was the fall or her cleavage if it was the summer. (no sweater to tuck away a tissue). When I bought my first home she arrived with 3 gifts for me – a milkglass vase, wood hangers (so clothes would hang properly) and a full length mirror. I was told to never leave the house without checking the latter.

Be kind. Smile as you pass others on the street. When you ask someone how they are – mean it and listen to their response. Before you leave the house, check the full length mirror and ask “What would Leah do?”