Beauty, communication, Hair Care, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – 17th edition

Ladies and Gentlemen, boys and girls, gather ’round for the 17th edition of That Girl in the Red Coat’s tales of truth. I know that these tales are quite popular and are a fan favorite. I am beginning to wonder if you, my followers are sending people into my shop to see if their escapades and demands will make their way into my latest edition…sweet baby Jesus, I hope so.

A woman came into the shop asking if I sold hair clippers. I walked her over to our selection of clippers, explained their differences and their prices. Once I was finished she asked me “What kind of hair can I trim with these?”. I took a deep breath and asked “What hair do you want to trim?” as I silently told myself not to show it on my face as I wondered where I put the hand sanitizer. “Oh, the usual hair. My boyfriend’s hair, my hair, my pussycat’s hair. I like to give him a new spring hairdo every year.”. …thank god, she added cat to that sentence.

The phone rings and I answer with my standard greeting. “Yeah, Hi. Do you sell eyelashes?”. I let her know that we do retail false eyelashes and that the price ranges depending on if she wants acrylic or human hair eyelashes. “Oh my god! How do you get human eyelashes?!? Are they pulled out of people’s eyes and sold to the public?”. – I actually stood there, at the counter, took the phone away from my ear and stared at it.

We offer a great selection of flatirons. A woman came in because she needed to replace her flatiron. I showed her our selection and explained the differences in plate widths, which models had universal voltage and which were ceramic or titanium plates. She asked me “Why are there different widths to the plates?”. I let her know that it usually comes down to personal preference and that the 1 inch plate is the most popular because you can achieve a curl with it. “Why call it a flat iron if you can curl with it? It should be called a curling iron if you ask me!”.

A woman came in wanting to return her hairspray, slamming the bottle onto the counter, complaining that her hairspray wasn’t holding her style at all and that we had sold her crap. “Look at how wet and flat my hair is!”. Before I could look at the bottle she complained that her “leave in conditioner was a disappointment too!”. I took the bottle off the counter, turned it around to look at the label, gave it back to her and let her know that the bottle she wanted to return was her leave in conditioner and that she may have gotten the products mixed up. “Hmmpt….maybe that’s why my hair felt sticky when I was blowdrying.”.

A woman asked me what nail polish color was a good color. I let her know that the Spring collections were offering pastels and brights this year. So then she says “What color will I like?” I ask her “What is your favorite color?”. I guess that was the wrong question. “Look, I asked you what color would I like! Why won’t you tell me what color I would like?!?!”. I picked up the most popular pink shade and showed it to her, to which she told me “I don’t like pink.”.

The phone rings and before I can finish my greeting I hear “Yeah, I like colored my hair and it is kind of like red and gold, but more orange and kind of like yellow. Do you sell toner to fix it?”. I let her know that it would be best to go to a Salon and have them fix it for her, especially because I can’t see her hair to which she replied “I just told you the color it was.”.

With the temperatures rising and the days getting longer, those who have not ventured out in many months have decided to come out of their winter’s slumber and come into the shop with certain inquiries and questions. Once again, I cannot stress this enough…these are based on real events. I couldn’t make this shit up.

– Can nail polish remover be used on finger nails and toe nails?

– I used my foot cream on my hands. Do I need to see my doctor?

– Do I need to comb my husband’s back hair before I trim it?

– Can I use the glue from the dollar store on my false eyelashes?

– If my son uses my color shampoo will it color his hair?

– Will the scent of this hairspray bother my husband’s allergies?

– My car is in direct sunlight. Will my hairspray blow up while I am driving home?

– Do you color your hair so people won’t look at the scar on your neck? – this gem happened today

Last but never least, the piece de resistance…. A gentleman came into the shop inquiring about our hair removal products. He told me he had been going to someone for his “removal needs” but thought he could save some time and money having his own supplies at home. I showed him our selection of waxes and explained the difference between hard wax and cream waxes, which needed strips and which ones didn’t. “I have my girlfriend to help me with my back. I do have a question for you though. Is it possible for me to wax my own balls?”. Yep. His exact words. I looked him straight in the eye and told him that I wouldn’t suggest it, that it was possible and that there will be blood. “Maybe my girlfriend would do it for me” he said with ย a wink and a smile and a nudge. I shit you not, a nudge. I just walked back ย to the counter, rang through his purchase and wished him luck. …..a week later he came back to pick up a product his girlfriend had on hold. I knew who he was and what he had done. I rang through his purchase, wished him ย a pleasant evening and that is when he quite proudly shared that “It worked and hardly any blood!”.

 

Dad's laugh

 

 

 

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized

Step away from the scissors and listen for a minute

“This is not what we discussed. Look at my hair! What am I going to do? I can’t go to work looking like this!”. – you are picturing a woman right now, aren’t you? Yes, most people picture a woman uttering these phrases when she has received a bad hair cut…and that is the first problem. Women are not the only ones that suffer from bad hair days and bad hair cuts. Our lovely gents do as well. Actually, in my experience, men seem to be the victim of bad a hair cut/style more often than women. For some reason, many stylists seem to think for their male clientele. A gentleman comes in looking for a new style and ends up walking out with the same cut his father gave him sitting in the kitchen with the #1 guide…when he was 4 years old.

As you know, I manage a retail shop/salon. I have many men come into the shop for their hair products, from KMS HAIRPLAY Molding Paste to d:fi molding cream. Some of my lovely gents like to spike up their hair with Joico Ice Spiker and some like to slick it back with American Crew Firm Gel. Some gents like a bit of shine – SOMA Prism spray is a great choice -no hold, just lovely shine, and some like a matte finish – AG STUCCO is great and a big seller. What all my lovely gents have in common is they want to look good. They want to look professional and creditable in their profession – from Welder to Physician. What they don’t want is the “Charlie Brown” head, or as mentioned above, the cut they had from dear old Dad.

Many times, unfortunately, men come into the shop asking me “Do you sell clippers?” – they ask this because they feel their only option is to shave their head because they just cannot face another bad cut, or having another stylist not listen to them when they tell them what they don’t want their hair to look like. I know, believe me, I know that clients/customers do not always explain themselves very well. It is our job, as managers, owners and stylists to take the time to be sure we understand what it is our clients/customers want. When the gentleman in your chair says he wants it short – ask him how short. Place your fingers on his head as a point of reference if need be – every stylist has had a client that when they said take a few inches off, they really meant half an inch. What the client pictures as short may not be what you, as the stylist, pictures as short. You need to clarify. You need to be clear. You need to stop thinking for your client. If you are not sure of how to cut men’s hair, or you only know 3 cuts for our gents – pick up a copy of Canadian Hairdresser, or Salon magazine or hop on Google and go to http://www.behindthechair.com and check out the images and tutorials.

Think about this for a minute, I mean really think about it – what would happen if a woman sat in your chair with shoulder length hair and said she wanted something shorter and you gave her a pixie cut, because that’s what you thought she wanted and you thought that would be best…what would happen? A meltdown of Nuclear proportions, that’s what.ย When a woman is sitting in your chair looking for a change or something shorter, as a stylist, you may spend up to 20 minutes on a consultation, to be sure you know exactly what it is she wants, how she styles her hair at home, what products she likes to use on her hair and what she has done with her hair in the past. I believe our Gents are worth the time as well. Men are a key component to a successful Salon and retail business – they deserve our attention.

In my 20 years of customer service and in my 10 plus years in our beloved biz of Beauty, I know one thing with absolute certainty. Women may give you a second chance. Men will not, and honestly, when they aren’t being listened to…who can blame them?