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When you see crazy comin’…cross the street

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So there I was, having a pleasant conversation with one of my regular customer’s about her new grandson when I hear the familiar chirp of the shop’s door chime. I look over to see a woman tapping her foot and in her hand I see a box (oh boy…here we go). I say my goodbye and congratulations to my customer and as she is walking out she looks over her shoulder at me and frowns. I look over to the tap dancer and ask her if I can help her. “You better help me! I bought this product because you made me and I hate it!”. (Did I mention that we are in the middle of a heat wave and it is a full moon this week?). I smile and ask her what exactly she doesn’t like about the product to which she responds “I don’t like the way it feels in my hand when I am holding it”. I know right? Hard to believe, but this is my life. “Unfortunately that does not qualify as a manufacturer’s defect, so you are not able to return it.”.

It was at this moment I swear I thought her head was going to spin around. Her face went red, her feet were a tappin’ and now she was shaking the product in her hands…actually she started to look like someone who had just found their savior. Yeah, I said it. “You made me buy this! You told me it was a great product!” and then she said some other things but it all blurred into one big temper tantrum. When she stopped, I asked her if she was finished. She just gaped at me. I proceeded to tell her that it was not my policy, but the policy of the company that they only take back products with a defect to which she said “There is a defect, it doesn’t feel good in my hand.”. (Oh, there’s a defect alright but it ain’t with the bottle honey) is what I wanted to say, but alas I must behave. I told her I understood why she thought it was a defect but I didn’t think the company would. I gave her their phone number and told her to call them and maybe they could do something for her. Then she said “Why didn’t you tell me it wouldn’t feel good in my hands?”. This is when I actually looked over my shoulder because I truly believed I was being Punk’d. All I could say was “My hands are different than your hands” to which she replied “yes, that’s true”.

The moral of today’s tale…when you see crazy comin’…cross the street.Oh…and we all have different hands.

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Tales of truth…part 4

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So, we are havin’ a heat wave…a tropical heat wave….Seriously though, it has been a little warmer than usual and we have a full moon upon us, so I thought I was prepared for what may walk through my shop door. Guess I should have been a boy scout.

I hear the chirp of the door chime and look up to see a woman with desperation in her eyes. “I need extensions!Do you have any?” as her lip trembles. I assume she must have an occasion or special event that she is running late for. I take her back to our selection of Human Hair extensions, let her know they already have the clips attached so all she has to do is style them and clip them in…Voila! She is set. Then I am asked something I have never been asked before. “How sturdy are these extensions?” she asks. I had to take a moment because my mind took the first off ramp to the gutter, then I matured a bit and collected my thoughts and I told her that she should take them out at night so that they don’t get knotted up. To which she responded “No, I need to know if they can be pulled out…I am a “dancer”.” (So I guess she did have an occasion she was late for.). So, I told her “just tell them hands off your hair”. I bet Magic Mike never had these worries.

I was yelled at because I didn’t have “you know..that shampoo that used to be in a white bottle”.

I have a customer I see on a weekly basis. She comes in with the same complaint every week. She “hates her hair” and “it doesn’t do a thing she wants”, “it’s always all over the place” (like her thoughts I can safely assume). The problem you see is this…she will not use any styling products. She doesn’t like the way they feel in her hands. Yep…seriously, doesn’t like how they feel in her hands. I told her “trying to do your hair without product is like icing a cake before you bake it.”. She just looks at me. Good thing she married rich.

The phone rings. My part time girl (my p.t.g.) answers with our happy go to greeting. On the other end she hears a woman who has the nicest voice ask if she could get in for an appointment in the Salon. We check the book and unfortunately all my stylists are fully booked for the next week, not even time for a cut, so my p.t.g. gets back to her and apologizes that we don’t have time this week but the girls have time next week. Her name must have been Sybil because the nice lady went away and we were now listening to a woman yell “I need my F#$!in’ hair done now!!!”. Oh yeah, that’s a great way to get an appointment.

A well dressed woman walked into the shop. I asked her if she needed a hand, to which she said she was “just looking”. I turn to check the invoice of the order that just arrived and I hear “SSSTTTTT”. I turn to see her using a hairspray from the shelf, put the lid back on, and put it back on the shelf. She was about to walk out and I asked her if she was going to buy the hairspray, to which she said “What hairspray?”. Yep, I kid you not. So I say “the hairspray you just used” as I am reaching for the can in question. She looks at me and says “I didn’t use that!”. (are you kidding me?!?! Seriously lady!”). So, I had to say, “Well you did. I saw you and by the way, your hair is still wet from where you sprayed it. You will have to buy it, it was not a tester.”. She actually touched her hair, felt that I was correct, her hair was wet and bought the hairspray.

The temperature is supposed to reach 38 degrees (100.4 F), so I can’t wait to see what comes through the door today.

 

Beauty, Business, Hair Care, health and wellness, Uncategorized

It’s not my opinion…it’s a fact.

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I am very fortunate. I love my job. I love the beauty biz and I love to learn. That is the great thing about my beloved industry – it is always evolving and there is always a new product or a new technique or an improved technology to learn about and embrace. I deal with over 10 reps from various distributors and am given all the FREE information and FREE product knowledge education a girl could ask for. What I find surprising is this – every stylist and Salon owner has all this free education and product knowledge at their fingertips and they aren’t taking advantage of it. Forget about increasing your salon sales which is a major perk, what I can’t understand is why they wouldn’t want to be able to serve the clientele/customer base more efficiently – give the client the product they need, show them how to use it, tell them why it is better than what they have at home, tell them what makes it stand out above the rest. I have to remind myself on a daily basis that, like my father has always told me, I am not like everyone else. I have to remind myself not to be offended when my customer’s repeatedly ask me “Are you sure you know what you are talking about?”. To be clear…when it comes to professional hair care products, I do know what I am talking about, it is not my opinion, it’s a fact. (Physics…still workin’ on that).

So, I have decided to take it upon myself to enlighten you all a tad. Every now and then I am going to give you the low down on certain products and why they are different (not better) than their competitors. Here is a little list of some of the newest additions that are flying off the shelves (well…at least at my shop);

JOICO KPak Revitaluxe – A weekly treatment that instantly corrects years of damage and protects the hair against further damage. With each use your hair feels softer, gets stronger and is more moisturized. Want your hair to feel like a 5 year old’s? Use this.

Schwarzkopf OSIS Dust It powder – A powder that you sprinkle at the roots of dry hair, rub it in and VOILA! Height and volume that will hold all day and well into night, because it is a powder it is great for all hair types and won’t look greasy or shiny.

QUANTUM Refresher – a dry shampoo. What makes this stand out over all other dry shampoo’s is it does not leave a powdery residue. Awesome for brunette’s or darker shades.

SOMA Solace – a cuticle sealer. Wonderful for all hair types. No hold factor – just seals that cuticle so no more frizz. In a word…Miraculous.

NIOXIN Diamax – you want volume and dimension? This is your new best friend. This little gem increases the diameter of each existing hair strand and makes it look fuller and makes the hair more manageable and protects against breakage.

Keep checkin’ back for more information, tidbits and tips my lovelies. You won’t be disappointed and you may even begin to like your hair.

 

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

An “A” for effort

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Lately I have met many women and a few gents that seem to be on a quest. A quest for the right product that will change their life and make everything alright. Now, I must admit, I love to help people out and have no problem selling them the awesome salon products I sell at the shop. I love when the product I suggest works for them and makes them happy. I also like when they tell me when they are not happy with the product, so I can help them find the right one. (I don’t really enjoy when they throw said product at me because I can’t return it because the manufacturer changed their policy…hate the game, not the player.).

“What will make my hair look better?”. “My friend says I need Dry Shampoo”. “My friend uses Moroccanoil and met her husband on E Harmony”. “I don’t know…what do you think I should buy?”. Phrases I hear on a weekly basis. Everyone looking for a magic potion, an easy road, a quick answer. Usually my response is not always welcomed because I tell it like it is. If you want your hair to look good, you have to put forth a little effort. If you want your life to be good…guess what…ya gotta put a little effort in. I had a young lady come to the shop in need of a flat iron. I showed her what we had. After having to explain the features of the first five flat irons I showed her, I asked “What is it exactly that you are looking for?”, to which she responded “I don’t know, can you tell me what I want?”. I told her, “I can show you what you may like, but you have to decide which to purchase, I cannot decide for you.”. To which she responded “that’s what my congregation keeps telling me…that I have to make my own decisions….they are praying for me.”. I looked at her, silently reminding myself “not to show my thoughts on my face”, and told her “god may show you a door, but he’s not gonna open it.”. To which she gaped at me, then laughed out loud. (whew….no flying flat irons today).

What I have come to realize is this….these lovely souls think they are searching for hair product, but more times than not, they are in search of something else, something bigger. They want a quick fix for their hair dilemma as well as the dilemma’s of their lives. We all want to feel attractive, we all want to be seen and heard, we all want fulfillment in our lives and relationships. Guess what…you can have all these things, you just have to put a little effort in. You can have volume at your roots and have a great love life… you have to put a little effort in.

I can sell you the right products to help you have the hair you have always dreamed of, as for providence and serenity, all I can do is offer it.

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Let me be your shelter

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In my years of customer service and sales, be it selling cars (yep…did it for 4 years) or selling hairspray, one thing I know for certain – people just want to be seen and heard. The last few days we have had a heat wave, so people tend to be a bit cranky. Yesterday, I have to admit, I was a bit on the cranky side myself. I realized after I received a beautiful text from my hubby telling me how great I was that I had to snap out of it. So I went to facebook, updated my status to tell the world to “be kind” and vowed to myself to be kind and aware. I guess I was on the side of providence, for the next 6 tweets I received from others across the country and across the globe were about kindness. Hmmm….maybe I should play the lottery is what went through my mind.

As I was standing there imagining my millions, the chirp of the door chime brought me back to my dollars. My first customer of the day was attending a funeral. My second customer’s son had just had an emergency quadruple bypass. My third customer’s family had been falsely accused of a crime. My fourth customer’s husband had been diagnosed with cancer and had started chemo. (I hugged a lot of people yesterday). Most of my day yesterday wasn’t about selling product, it was about giving my customers an escape from the world that was waiting for them on the other side of my shop’s door, even if just for 5 minutes.

Today’s tale, if you haven’t already guessed, is about being kind. Also, to remind you that when someone is moody or rude or seems a bit off, don’t take it personally – it’s not about you. If you notice someone looks upset, as them if they are alright. If they don’t want to talk about it, so be it. At least they will go on with the rest of their day knowing someone, somewhere saw them and cared.

I know, you are thinking “this is a beauty blog, where is all the beauty advice?”. Well sunshine, I just gave you some. Beauty is inside and out. Beauty can come from hair product, makeup, a hug and a kind word.

Be kind.

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Be excellent to each other

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There I was, restocking the shelves, humming along to Adele, imagining us as the best of friends when I heard the all too familiar door chime. I turn to the door, smiling, “Hello there, how ya doin’ today?” to which I get silence. She saw me, I know. She looked right through me actually. So, I wander over to her and ask if I can give her a hand, to which she snarls “What did you say?!?!”. So I clarify I was just asking if she needed a hand finding what she needed or if I could be of any assistance. “Well, are you a hairdresser?” She asks. “No, I am not. I do know all the product lines and have been to many classes so I am sure I can help you today.” I say with my mega watt smile. “Pfft…doubt it” she states. CHALLENGE! is all that resonates in my mind.

Before I finish today’s tale, which I come out looking fabulous as always, I must tell you all something. I cannot stress this point enough. STOP BEING NASTY. Just stop. You look like an ass, you really do. If you get your kicks picking on sales people and stylists, there is a variety of medications to help you.

Since I want to enlighten and educate, I have compiled a little list. It is not the sales person/stylist fault if ;

– your husband is having an affair

– you chipped your nails

– you bought crappy product from the drug store and now people think you are auditioning for the part of the scarecrow from the land of Oz

– you hate your life

– your underwear is riding up

– the last salesperson didn’t help you

– your car has a flat tire

I could go on and on, I think you get the picture. Back to today’s tale. So, as the women stood there, her hand on her hip, smirking with pride at her go to grade nine back of the school picking on the nerdy boy phrase, I smiled and told her “I may not be a licensed stylist, but I know more than the majority of  stylists out there about product, since I sell over 30 lines and have been in the biz over 10 years, so why don’t you tell me what your “hair” issue is and we can go from there.” She just stood there, gaping, quite upset I am sure that I didn’t get nasty  or cry. She wanted a fight, but she wasn’t gonna get one. Long story short, she was coming out of a breakup and she didn’t know how to do her hair. She had just gotten a cute cut but the stylist didn’t show her how to do it, or tell her what product to use. So that’s when I said “I can fix this. I can help you to do your hair.”.  I found her the product she needed and as I rang through her purchase, she apologized. I told her it was alright, that I have had worse things said to me. I told her I was happy to help her. I did ask her to try to be nicer to the next person she spoke to. She just stared at me. I explained I meant no disrespect, but that she was lucky she ran into me because there are many people out there that would not have been so kind.

In the immortal word of Bill & Ted – “be excellent to each other”.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Tales of truth…part 3

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I am sure you have heard of the “zombie apocalypse” ….well, I believe it has begun. There I was, talking with a customer, explaining to her how she was going to LOVE the Kpak Revitaluxe (you all know how much I love it) and I hear the door chime behind me. I excuse myself for a moment to greet the newest arrival, smile and say “good morning” to which I hear “ughk”. I kid you not. The woman I was helping gasped and looked at me with the “what the hell?!?” look in her eyes. I leaned over and whispered “it’s okay, welcome to my world.” to which she giggled and relaxed. I walked her up to the counter, looking over at the woman (zombie) and told her I would be right with her, to which I got the blank stare and a mumbled statement which I hoped didn’t translate to “I’m gonna eat your face”. My lovely lady paid for her purchase and looked a little worried, I told her I was fine and to enjoy her day, she left the store walking the long way around to the door. (you see, thanks to my glorious hubby, I have seen Zombieland, I am prepared, I know what to do.). Back to the tale at hand. I walked ever so cautiously to the woman and asked what she needed help with….she just looked at me. About 30 seconds went by and she finally said “I need peroxide”. Whew….speech… No need for shovels today.

It was a beautiful summer day in 2011, a day I will remember for as long as I live, or until dementia sets in (family trait). A women in her late 40’s or early 50’s came into the shop, dressed in a beautiful designer summer dress with the cutest sandals to match, clutching her Coach summer tote. I asked if she needed a hand finding anything, “just looking for the nail polish” she innocently responded. I showed her our collections and went to answer the phone. After my phone call I turn around to see this women sitting on the floor, tongue sticking out the corner of her mouth and putting nail polish on her toes. The first thing that sprang to mind was the childhood rhyme “I see London…I see France…I can see your underpants”. I kindly walked up to her and said “Oh honey, first, you can’t try on the polishes, second, we can see up your dress”. I still can’t bring myself to buy pink underwear…enough said.

Last but certainly not least… I know people are lonely and in this age of technology many people email or text, so there isn’t much human interaction. I love to help all the ladies and gents that come into the store to look beautiful and feel good about themselves. That being said, I don’t really need to know everything about them. I don’t need to know about your latest gynecological finding, don’t really need to see your fungal infection on your toe nail, don’t need to see the oozing bumps on your body, don’t need to be shown your body hair on places I didn’t know hair could grow. I will gladly look at your baby pictures, not their dirty diaper. I will be a shoulder if you have lost a loved one, don’t need to hear about the embalming process. Oh, and please…don’t flash me your bikini line asking me “what is this?” and don’t throw a flat iron.

Beauty, Business, communication, health and wellness, Uncategorized

Permission granted

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This tale is for all the women out there that are afraid of their voice. You know who you are. At some point we have all been her. You know the one…the one who keeps her opinions to herself , the one who doesn’t speak her mind, the one who goes along with everything out of fear of rocking the boat. The one who still speaks in a cutesy high pitched voice. The one who hates her hair cut so much she cries on her way home from the Salon but won’t tell her stylist because it might hurt their feelings or the stylist won’t like them anymore.  I know, we have heard all our lives, “be the good girl”, “just smile and be polite”, “boys don’t like girls who talk too much”, “the stylist knows best”. I have come to realize, all these lessons were taught to us out of fear. Our parents, teachers,mentors (take your pick) only knew fear, so that is what the majority of girls were taught, fear. Fear of what may happen if you speak your mind, fear of what may happen if you choose not to go with the flow, fear of being alone. As Maya Angelou says “when you know better, you do better”. Ladies, (and gents), it is time to “do better”.

Every day, I mean EVERYDAY, a woman will come into the shop or the salon, her eyes at the floor, mumbling a request. I make it my personal mission in life to raise these people up. I ask them what they need, what they are looking for and I always get the same response “I don’t know, what do you think?”. In turn I answer “I think you should have pink hair”…and then I give a gentle friendly giggle and tell her I want to help her feel better about her hair. I ask her what picture she has in her head of what she wants her hair to look like. 9 out of 10 women tell me they don’t like the style they have now, that their stylist doesn’t listen to them and that they hate the color of their hair. This is when I tell them “it is time to find your voice”. I reassure them, the world will not open up and swallow them whole if they speak their mind. That if they are able to yell at the girl at the drive thru for getting their coffee order wrong, I think they can talk to their stylist about what they want.

As women, we worry about what people are thinking about us or saying about us. It is time to stop worrying. As my Dad often says “worry is a debt that never comes due”. He’s right. People are going to talk no matter what, it’s what they do. Live the life you want, have the hair style and color you want, wear the clothes you like. Find your voice, embrace it, walk with your head held high, make eye contact. If you are still a little worried you are going to hurt someone’s feelings – get them a present – buy them “knitting for dummies” and tell them “here is your new hobby.”.

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Tales of truth….part 2

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The sun was shining, a cool breeze was in the air, I was enjoying a moment of my life with my flavored coffee when I heard the chirp of the door chime. The customer makes a b – line to the front counter, I smile, greet her “good morning!” to which she replies “uh huh – sure it is.”  I bid adieu to my french vanilla daydream and focus on the moment at hand. “What can I help you with?” I ask (still smiling). “This P.O.S. flat iron stopped working! It’s not heating up! I couldn’t leave my house because of my hair!”. I look at the receipt, the date is under the year expiry of in store exchange, so I look up at her, smiling and tell her “no worries, the flat iron is still under warranty, please go choose a new one.”. This is where it gets good. You would think that service with a smile and getting a new product would be a good thing. Guess not. She was looking for a fight, and she was mad she wasn’t getting one. She proceeded to pout, tug at her hair, all the while exclaiming “Look at it! Look at my hair! What am I gonna do?”. Which I responded, smiling of course (that really drives ’em crazy) “You can choose a new one, a different model if you like, if there is a price difference you just pay the difference owing.”. Then the staring contest began. Ladies and gents – tell your friends…staring contests are meant for the schoolyard, they will not get you a better deal or a free product. Anyways, it is rude to stare. In the end, she stomped over to the shelf, chose her flat iron and refused to speak to me from there on out. Funny thing was – she thought she had one over on me – I was happy it was quiet.

From time to time, you may come into a store and the product you are looking for is out of stock. I know how irritating that is, I am a consumer too. A word of advice – unless you are under the age of five, you should not start to cry because the product is not there. Nor should you yell or stomp or pout. Ladies, please, I know how important hair spray is and I know how much we love our products and we all have our favorites – keep it together ok? At least once a week I have a women over the age of thirty pitching a fit over missing product. Even when I reassure her it is coming the next day and show them the order to prove it – tearfest 2012 ensues.

In my years in this biz, I have come to realize and am in total agreement with Tabatha Coffey – It’s not really about the hair. The anger, the pouts, the tears….always something else going on and the only power the client feels they have that day is being able to pick a fight with a salesperson. So for all you out there in customer service – try not to take it personally. For those of you that are the consumer – try be polite and mind your manners…and quit staring.

Beauty, Business, communication, health and wellness, Uncategorized

Some things you can’t “un-see”…

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I am an inquisitive person. There isn’t much I don’t want to learn about or see. That being said, lets begin today’s tale, shall we?

In my years in the beauty biz I have had many questions posed to me… “What is the difference between Root Boost and Mousse?”, “What is a good conditioning treatment?”, “How do I get the brassy tones out of my blonde?”. Many times I have had women (and men) show me their receding hair line, or their hang nail and ask what to do about it. There are a few things I nor any other person except your physician should see. “Excuse me…can you help me” is what I hear. As I look up, I see something I will never un-see. I kid you not, there was a woman standing by the counter, showing me the red bumps on her bikini line (and she did not look like Christie Brinkley nor have the body of Jillian Michaels – yeah – I said it). “Do you have anything that would help with this?!” As I looked over my shoulder, praying to see a camera, I answered “uh…yes, I do. You can cover that up now.”. I kindly let her know that next time all she has to do is tell us she has red bumps from waxing, we know what she is talking about, we know what it looks like.

Another thing for the physician – if your scalp has bleeding, oozing scabs on it, please don’t show me. If you must tell me..alright ….but don’t show me…I am sure I can picture it in my head. I know I am in a Salon, I know I have masses of product to sell you – what you need in this situation is a physician, pharmacist, exorcist…take your pick.

Last but not least….Hands. I know we have nail biters (I was when I was a child – no judgments), I know some of you pick at your cuticles…don’t recommend it but hey…whatever floats your boat. Just so you know (feel free to share this tidbit of info. with the masses), when your nails or cuticles are bleeding – not a good idea to be touching all the product on the shelves or opening up said products.

I wonder what I will see today….