Beauty, Business, entertainment, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Tales of Truth – Part 13

September 8, 2014 That Girl in the Red Coat 1 Comment

Gather ’round ladies and gents, boys and girls, it’s that time once again, time for That girl in the red coat’s Tales of Truth. Wow…part 13. Each time I write my Tales of Truth installment I am always surprised that I have more truths to tell. Just when I think I have heard and seen it all, the powers that be bestow a gift unto me, and I was taught to share, so here we go.

– I hear the all too familiar chirp of the shop’s door chime and look up to see a woman huffing and puffing. I give my standard greeting and ask if there is anything I can help her with. “UH YEAH! What are you blind? Look at my hair!”. I look at it and it looks fine to me, so I ask her what it is she is unhappy with. “It’s so straight and I have bought every curl cream out there and still no curl! No wave! It’s all shit!”. I asked her if she had natural curl – because the majority of curl products/curl enhancers are formulated to enhance natural curl – they will not create curl. “I know that! I have natural curl. I use a flat iron everyday!”. ….wait for it…there you go.

– A woman came in asking if I sold any natural hair care lines. I introduced her to SOMA – which is vegan, sulfate free and is biodegradable. I also showed her our Onesta collection – which meets the strict EU criteria. She looked at me and said that there was no way the products were natural – because the packaging was plastic. I started to explain that it was the product inside the bottles that were meeting her criteria, to which she responded “I don’t think you know what you are talking about.” ….sigh

– A woman came in looking for a particular hair spray from Kenra. I let her know that I didn’t stock that line but was able to order it for her. She looked at me and said “Let me look around. I will recognize the bottle when I see it.”. Once again I let her know I didn’t stock the Kenra line but was able to order her product for her. “Oh dear – you don’t know what it looks like, I do. Let me keep looking around and I will find it.”. After about 5 minutes, she came up to the front counter and said “I see you don’t carry Kenra – can you order it for me?”.

– The phone rings. As I am saying my standard greeting I am interrupted by “I just watched a you tube video about highlighting hair at home and was wondering if I can have my hair like that girl!”. I explained that I was sure one of my stylists could help her achieve the look she wanted in our Salon to which she responded “Oh! So they have seen this video too?”.

– At our shop we sell the WET BRUSH – the BEST brush out there for ridding your tresses of tangles and knots. I had someone ask me if it was meant for all hair types and I let them know that it was, and that some of the local pet groomers found the WET BRUSH and the WET COMB worked well with dog and cat hair. The customer looked at me and said “I meant all body hair types”….my mind’s eye flashed to a well and a bucket with lotion in it.

– a woman came in looking for wax for hair removal. I walked her over to our selection of waxes and asked her if she needed a cream wax with strips or a hard wax without strips. She asked me what wax was best for removing nose hair. Yep…nose hair – my eyes instantly watered at the mere thought of it. I let her know that a nose hair trimmer may be more of what she was looking for – a little easier to use and less mess and chance of injury. “I guess I shouldn’t try waxing my husband’s ear hair either huh?” – I told her that may be best.

– at the front counter I have a dish of complimentary candies. I love a little something sweet and like to brighten people’s day. A woman asked me why I had free candy. I told her “to help add some brightness to your day.” to which she responded “you could at least have my favorite.” and walked out.

Things I have heard over the past month;

“I want some polish for my toes but all I can find is nail polish.”

“I want a firm hold hairspray that has a soft hold”

“I want a conditioner that works more like a shampoo than a conditioner”

“Do you sell that stuff that everyone is talking about?”

“My flat iron cools down too fast once it’s unplugged”

“If I don’t like how this brush brushes my hair, can I return it?”

“Is there anyway to file your nails without using a nail file?”

Last, but not least – the time is 5:45 p.m.. The phone rings. Before I can finish my greeting I am asked what time we close. I let the woman on the phone know that we were closing at 6 p.m. “I am out of town and could get there by 7 – can you wait at the store for me and open it up for me? I really need some nail files.”.

Beauty, communication, Hair Care, health and wellness, parenting, That girl in the red coat, Uncategorized, Women, writing

Breathe

August 18, 2014 That Girl in the Red Coat Leave a comment

breathe – (verb) – to take air, oxygen into the lungs and expel it; inhale and exhale; respire. – to pause, as for breath; take rest.

Breathing. Something we do everyday. We inhale. We exhale. … but what about that pause and take rest part? From what I am seeing and hearing everyday, many of us, including yours truly, remember to breathe in and out but forget about pausing, and taking rest.

The shop opened at 9:30 a.m.. By 10 a.m. I had 6 phone calls, all of which were women looking for a certain product and before I could answer their questions all of them were either panicking, yelling at their kids in the background or speaking over me and telling me;

– why they couldn’t get in today because they had to get their kids to camp, the groceries, the dentist appointments…you name it.

– why they didn’t come by on the weekend – too busy, too much to do.

– that they were too busy to call any other time – too busy, too many other calls to make.

– that their family was over for a vacation and they had been too busy taking care of everyone else and forgot about their hairspray

– that they were too stupid to notice they were out of shampoo – yes…a woman with a shaky voice actually said those words to me.

My rep. was in the shop as all these calls were coming in. In between each ring of the phone, I would put my hand up, tell my rep.”Excuse me for a minute” and take a deep breath, in and out, and would tell myself, “Breathe Sara…it’s not about you.”. – a hard learned lesson for yours truly. Learning that it is not all about you may be the hardest lesson to learn – with the greatest reward. This past week was a hard one. Not going to get into the details for it is not all about me. I thought I was present, thought I was hearing what was being said, thought I had removed my head from my ass, seems I hadn’t. It is safe to say that it is now completely removed, and I learned a hard lesson – I may have been listening to those around me, but I wasn’t hearing them. I was too busy thinking of the next task at hand, or what my opinion was about what they were saying. I wasn’t completely present. I wasn’t taking a moment to pause.

“…the world went and got itself in a big damn hurry.” – Brooks Hatlen, The Shawshank Redemption. I am not sure when it happened, all of a sudden every moment became so dire. Everyday I meet women who are in a hurry. In a panic. I can’t tell you how many times their purchases, their keys or their kids are left at the front desk, or how many times I see;

– Sighing at the debit machine because it is too slow.

– Yelling at their child because they want to take a moment and look at the pretty nail polishes.

– Almost yanking their child’s arm out of it’s socket because they stopped to look at the candies in the candy dish and asked if they could please have one.

– Their lip starting to tremble as they are texting with one hand and entering their PIN with the other.

– Watching their worry about getting home in time for their favorite T.V. show.

– Demanding I tell them why their favorite product was discontinued and told “I don’t know why you are doing this to me! What am I going to do?”.

Ladies and gents…it’s time to take a breath. It’s time to take a moment to pause, to rest.

– When the debit machine is slow, take it as permission to take a little break in your day.

– When your child is looking at the pretty nail polishes, look with them. Ask them what they think is the prettiest color.

– When your child spies a candy dish and asks politely if they may have one – do not yank their little arm. Thank them for using their manners.

– When paying for a purchase, put down your phone. If the call cannot wait, ask the cashier if you could have a moment. Trying to do these two things at once, in my experience, in front of the counter and behind it…it never ends well.

– Worried about missing the next episode of The Real Housewives of where ever? – that is what on demand, PVR and Netflix is for.

– We all feel cheated when our favorite products are discontinued. Try to remember that stylists and sales people are only the messenger’s. Tell us what you liked about your beloved product and we may be able to find you a suitable replacement. … and trust me, it may feel personal – the company did not discontinue the product to ruin your life. They didn’t.

Take a breath. Take rest. Pay attention to those around you. Pay attention to your surroundings. Set your PVR and take a look at the pretty polishes. Take the time to really listen…it’s amazing what you will hear.

Beauty, Business, Hair Care, health and wellness, That girl in the red coat

…it’s beginning to look a lot like Christmas

August 10, 2014 That Girl in the Red Coat Leave a comment

You read the title of today’s tale correctly. Yes, I know the calender states it is Sunday, August 1oth. No, I am not one of those people who begin their annual Christmas countdown on December 26th. As you know, I manage a Salon/Retail shop and although the sun is shining and others are making their trek to the beach and planning their strategy to avoid tan lines, your truly is sitting at the shop, planning her retail strategy for the holiday season. If you are a Salon owner or Salon manager, you should be as well. We all know, times flies when you are having fun. Before you know it, it will be November 1st. and your clients will be looking for gift idea’s and will be prepared to buy. Why not be sure they are buying from you.

When it comes to holiday retail, and retail in general, the following seem to be the most popular statements;

“That is a big investment.”.

“I can’t afford a big invoice all at once.”.

“I don’t like those products, so I know my clients won’t either.”.

“Why should I sell it if the other Salons in town sell it?”.

“Why would I spend the money to have something sit on my shelves?”.

For some, the above statements may hold some validity. In my experience, these statements and others are made out of fear and worry – two emotions that can prevent a Salon from the benefit of the additional revenue of retail and all around success. Before you allow the fear and all the what if’s to creep into your mind, take a breath. Another. Being me, I have compiled a little list, a how to for holiday retail if you will;

– Yes, purchasing for the holiday season is a big investment. A big investment with even bigger rewards. Your salon revenue will increase, which in turn will increase profits and ease the financial strain you may be feeling. Retail sales can cover expenses, can cover payroll, even cover rent and utilities.

– As for the ever present invoice – speak to your Rep., many distributor’s can ship your order in two separate shipments, with two separate invoices. This will ease the financial strain and also helps keep your shelves from looking cluttered with product. *By the time the second shipment arrives, you will have sold out of your first shipment = no frantic calls to your accountant.

– Only selling/stocking the product you like is a mistake, plain and simple. Thinking for your client/customer is the biggest sales mistake anyone can make. You may not agree that a firm hold hairspray is what your client needs …if your client wants a firm hold – that is what matters.

– It does not matter that other Salons in town may sell what you sell – your client is not at their Salon, they are at your Salon – that is why you need to retail product. If you do not sell to your client, trust me, another Salon will.

– As for the ever present “why would I spend the money to have something sit on my shelves?”. Your clients will be looking to purchase gifts for their loved ones, for their child’s teacher, for their co workers, even for their mailman. Your clients will buy their products from you…if you sell them the products. It really is that simple. Your client is already in your chair or they have driven over to your Salon. Your client likes you and trusts you and your opinion. Your client likes the way their hair feels and looks when they leave your Salon and wants to feel like that everyday, so help them to feel that way until they see you next. Sell them the product you use, and stock the products they like. Trust me, if you don’t do it, some other Salon will…it happens at least five times a week at our shop. I gain a new customer in the shop and many times, our Salon gains a new client.

Planning your retail strategy, not only for the holiday season, but for the whole year is the best gift you could give to your clients, your customers, your stylists and your Salon.

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Hiding out

July 29, 2014 That Girl in the Red Coat Leave a comment

We’ve all been that person. You know the one. The one who has the answer in Math class but won’t raise their hand in the off chance the answer is incorrect. The one who knows what needs to be said but is afraid of the possible judgement that may follow. The one who knows they could rock a pixie cut but are worried their husband will find them unattractive. The one who knows who they are but stays tucked in the closet because that is where they are safe from judgement. The one who has a dream but cannot begin to chase it in fear of ridicule. The one who knows where their passion lies yet will not pursue it because the financial risk is too great. The one who has one too many at the party to fit in. The one who at one time knew she was pretty but listened to the wrong people and began to believe in them instead of herself. The one who was hiding out.

In a few days, I will be 42 and as you know, 42 is the answer to life, the universe and everything (Douglas Adams – The Hitchhiker’s Guide to the Galaxy)…I am quite excited! Those familiar with my Salon Tales, it is no secret that yours truly has had issues with self esteem and my reflection. In the past, if you were lucky enough to have me stand still for a picture, I never wanted to look at it. I was also the woman who blamed everything but herself for her weight gain…yes, my daughter was 10 and I still said I was trying to lose my “baby weight” and yes, I was the woman who couldn’t workout because I didn’t own the “right” cross trainers. I was also the woman who kept her hair short for over 12 years because everyone told me how good it looked on me and it “slimmed down my face”. Fast forward to present day. Thanks to getting the stupid cut out (hysterectomy), learning to embrace patience – that was a toughie, entering my forties, my hubby’s health issues that made me take a hard look at my diet and how I was feeding my family and, quite honestly, removing my head from my ass and finally allowing myself to be the person I always knew I was. Everything began to fall into place, from my career to my family to my weight and self image issues. Don’t get me wrong, there has been many a tear shed out of fear and frustration. There have been bumps in the road and hurdles to leap over…they just aren’t as ominous.

Proof that patience, believing in yourself, believing that you are worth it, speaking your truth and healthy eating and exercise pays off – posting some pictures because I gotta practice what I preach.

2010 (38) 2013 (41)

With my birthday approaching I wanted to bestow a gift unto you. The gift of permission to be whatever and whomever you want to be. Permission to get your hair colored & styled how you want it styled. To be the person you always knew you were but were too afraid to be. Over the past 4 years I have learned that when you dare to dream and follow that dream, when you allow yourself to follow your passion and are willing to work your ass off, life begins to get pretty good. Another lesson I had to learn, it is not all about you – another toughie for yours truly. Everyone is on their own journey and they have their own road map to follow. Their paths may not be the same as yours. Maybe your paths will cross, maybe they won’t. Their journey is just as important as yours and their hopes and fears should not be belittled. I know I put my foot in it a few times and have since apologized. Last but never least, you must be kind, not only to others, but to yourself.

Be kind. Be patient. Love yourself and know your worth. Love others and show them their worth. …it’s time to stop hiding out.

*UPDATE! Proof that when you are true to yourself, it keeps on getting better and better. Yours Truly at the Contessa’s November 2014, courtesy of the Beauties at Piidea & Joico. Dress courtesy of Netty Vintage.

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized

You can take the girl out of the 80’s but you can’t take the 80’s out of the girl…

July 21, 2014 That Girl in the Red Coat Leave a comment

I have a confession to make. I love big hair. The more volume the better. Being a child of the 80’s I know for a fact that is where my love for big hair began, and the love affair continues to this day. I used to think I had thick hair, so I would purchase products that were formulated to add volume for thick hair. I would skip down the sidewalk and up to my front door, sing my hello to my parents as I ran up the stairs two at a time with dreams of big hair. I would set down my new found products on the vanity, and get to work. Within about 30 minutes the tubes and jars were in the garbage and I was a crumpled mess on the floor with flat, sticky strands dialing the number to the nearest Salon making an appointment to “chop it all off!”.

Fast forward 10 years. I am now in my late 20’s. Thanks to a stylist who took more than a minute to speak to me, yours truly learned that I do not have thick hair. I have fine hair – just lots of it. This is why all the products I had purchased did not deliver the volume promised by the package and the Hollywood Starlet on the commercials. The products were too heavy for my hair type – hence the weighed down, flat drowned rat results. I am about to have my 42nd. birthday, I have had great hair for over 15 years, now you can too. As you know, my goal is educate and enlighten. Today’s tale covers some beautiful products, tried and tested and used by yours truly, that offer great volume and control.

JOICO JoiWhip

This gem is my favorite. I have been using this since the 1990’s when it was known as IceWhip. A great mousse for all hair types, for hold, volume, control…you name it. A little goes a long way – I find dispensing an amount that is about the size of an egg is more than enough. Emulsify in both hands, apply to towel dried hair, blow dry and style. * a lovely product for those with curls looking for hold without having to blow dry. ** It smells heavenly

JOICO Structure Animate

A lightweight styling cream that offers volume, hold and shine. I found the best results when I applied the product at my roots before blow drying (dispense about the size of a quarter, emulsify in both hands then apply). It can be used on dry hair, but can tend to get sticky if too much is applied – on dry hair – stick to about the size of a nickel, emulsify in your hands, then apply were needed. *smells like candy!

Schwarzkopf Session Label Series – Dust It Flex

The newest addition to the Schwarzkopf family of products, the Session Label series. This product is AMAZING. It is a powder, that when applied to dry hair, lifts and holds your hair without a powdery mess or sticky residue. It offers a workable hold, so if you add too much (which for me isn’t possible), you can rework your hair with your hands or a brush. You can apply the powder directly into your hair or shake some into your hands and work it into the hair – I found the latter worked best for me. It offers a matte finish. *terrific for longer styles.

SOMA Volumize Thermal Spray

This finishing spray from SOMA is a gem. It will not leave your hair feeling sticky or crunchy and adds volume, hold and humidity resistance (no frizz!). Although it is a finishing spray, it can be used on towel dried hair and on dry hair as you are styling. *Great for updo’s – holds curls all day.

SENSCIENCE Pro Formance Polish

Lets just say, when I used this, the angels sang. For those of you familiar with my tales, you know a few tears were shed when Joico discontinued Brilliatine, and I was known to stomp my feet when Senscience discontinued Pliable Shine. Well beauties, let me tell you, Senscience stepped up to the plate and delivered a home run with their Pro Formance Polish. This pomade offers great shine with a flexible/workable hold. I love it to add that little extra boost of volume at my roots and to add to my ends to give a smooth sealed look. A little goes a long way – scoop out an amount the size of your thumb nail and emulsify into both hands and work in to hair. For a pieced out/textured look to your bangs – apply to your finger tips and work into hair. *a great product for slick/controlled styles.

Beauty, Business, communication, entertainment, Hair Care, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth Part 12

July 18, 2014 That Girl in the Red Coat Leave a comment

This summer we are in for a treat! We will experience not one Super Moon, but three! So, you know what that means…Ladies and gents, boys and girls, gather ’round for the latest installment of That girl in the red coat’s Tales of Truth. If the past few weeks are a preview of what is to come, I am going to have some interesting tales to tell.

– A woman comes into the shop asking about at home hair color. I ask her if she has ever used box dye on her hair, to which she answers “Never! This is my natural hair”. As I see her blonde tresses with black roots, I ask her again, “Are you sure you have never used a box dye from the drug store when you have colored your hair?”, to which she answers “No! I have never used a box dye at home! Only professional hair color, so it’s my natural hair.”. …wait for it…there you go.

– A woman came into the shop looking for our selection of OPI nail polish. I led her over to our selection and asked if she needed my help finding a certain shade. She told me no. After a few seconds I hear her sigh and say “hmmpppt. stupid.”,then “Sure! Whatever!”, followed by “you are so dumb” as she was holding a bottle and talking to it. “Are you sure I cannot help you?” I ask. “Only if you can tell me why I don’t like these shades of pink” was her answer.

– “Why does this hairspray say it is hard to hold? The can isn’t THAT heavy.” …there are no words.

– A woman rushes into the shop “Do you sell Big Sexy Hair Products?” to which I tell her yes and show her the bonus size promotion on the Spray and Play hairspray. “How do you know it is a bonus size?” she asks, to which I keep a straight face and show her that the can is bigger then the regular size bottle right beside it and the bold lettering on the can that says 40% more free, to which she says “How do you know they are telling the truth?”.

– “Do you have the product that smells really good that used to be in a white bottle?” – this gem is posed to me on a weekly basis – full moon or not.

– A woman came in looking for an everyday shampoo for her family. I showed her the ISO Daily Care Shampoo and let her know it was one of our best sellers. She looked at me and said “This is no good. We don’t wash our hair everyday so we can’t use a shampoo that is for daily use.” …sigh

– A woman asked me the difference between soft hold hairspray and firm hold hairspray, so I let her know that soft hold gives a very soft, workable hold and a firm hold hairspray is a finishing spray to spray once you have your hair styled the way you like and it is not as workable. “Yeah…so what’s the difference?”. …it is usually at this moment I fear I have had a stroke and although I think I am making sense, my words are no longer audible.

– A woman walks around the store 4 times. I ask her if I can help her find something. She looks at me, tells me to stop interrupting, and leaves.

So there you have it. Another glimpse into the daily life of That girl in the red coat. I am hoping that people have caught wind of my Tales of Truth and are coming into the shop in hopes of appearing in one of my Tales. …Sweet baby Jesus, I hope so.

Beauty, communication, Hair Care, health and wellness, parenting, That girl in the red coat, Uncategorized, Women

Can you fix this?

July 14, 2014 That Girl in the Red Coat Leave a comment

“The bottle promised bright pink hair! Can you fix this?”. “All I asked for was a bob, I didn’t want to look like a Bob! Can you fix this?”. “I was told if I used 40 volume peroxide that my hair would be platinum blonde! Can you fix this?”. These, among others, are common questions posed to me and my stylists at least once a day. At some point in our lives, we have taken our hair into our own hands and realized, oh…that’s why I am not a hair stylist. The great thing about all hair mishaps? They can be fixed. Color can be corrected. Damage from over processing can be repaired with conditioning treatments. Curls can be defined and their frizz controlled. With time and proper products, even the most botched of cuts can look good. That’s the great thing about the Salon, we can help repair the damage. Sometimes, we can even help repair the damage that isn’t seen.

Unfortunately, there are some things I cannot fix. “Look at her scalp! It’s soooo oily! Can you fix this?”. “She decided to try to color her own hair and now looks like she should be on a street corner! Can you fix this?”. “HMMPPT! He thinks he needs gel for his hair…what a diva I have for a son! Can you fix this?”. Yes, I am sad to say, these are phrases that parents have said, about their children, in front of their children, to me. It is usually at this moment I look the child straight in the eye and tell them “I may not be able to fix everything for you, but I can help you with your hair.” and I give them a wink. Once and for all, to all the parents and care givers out there;

– STOP pointing at your child’s oily scalp and proclaiming it as an injustice against you. The only injustice is against your child’s self esteem

– Do not, I repeat, do not refer to your daughter in a derogatory manner. EVER. How is she ever going to know her self worth if all she hears is worthless remarks.

– Young men want to like their reflection too. To make fun of a young man who wants his hair styled just so is mean,plain and simple. I don’t know where it began, teasing men that take pride in their appearance, but I know where it is going to end. Right here. Right now.

– When your teen wants to try a new hairstyle, let them. It’s only hair. It will grow back. Here’s a thought…if the only struggle you are facing with your teen is that they want a mohawk…this is a good problem to have.

– If your child wants to have pink hair, I highly recommend trying hair chalk – Kevin Murphy Color Bug or Joico Structure Pigment Pencils – the color washes out after one wash. It’s a win/win. Your child gets to have fun colors in their hair without the damage and you get to have a tantrum free day.

– For your curly haired cherubs – First, stop referring to their head as a tangled horrible mess. Second, invest in Salon Professional products. DevaCurl is an amazing product line, created for curls of every type. Check out the awesome tutorials on their website http://www.mydevacurl.com

– If your son wants long hair – do not tell him long hair is for girls. If your daughter wants short hair – do not tell her short hair is for boys. If you are worried about what people will think, sorry to tell you this, that is your problem – not your child’s. *this being said, as their parent, be sure to help them style their hair, or have the stylist teach them.

I am a mother and I have put my foot in it many times, of that I am certain. Another certainty…that I have needed to apologize on many an occasion, not necessarily for what I said, but how I said it. As parents, we teach our children to think before they speak. I think it’s time we taught ourselves the same lesson.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Order of Importance

July 7, 2014 That Girl in the Red Coat Leave a comment

I have a confession to make. On occasion, I have been known to interrupt a conversation or two. My knack of interrupting goes back as far as I can remember. “Sara needs to allow others to have turn speaking at circle time”. “We appreciate Sara’s excitement, she needs to learn to let others have their say.”. “Sara needs to allow others to take the lead.” . “Sara should work on keeping her idea’s to herself until the other person is finished…and until I have completed teaching the lesson.” – just a few of the of the comments left on my report cards, from various teachers, at various schools, in various cities…and provinces. Unfortunately for my hubby and child, my knack for interruption has been known to extend to movies, television shows and video games. To save the blank stare from my child and to save my marriage there is a new phrase bestowed on yours truly, “Is this important or can it wait a minute?” . I’m not sure if I read it somewhere, heard it somewhere or came up with this gem on my own. All I know is this is what I have asked my family to say to me when my run on sentence’s run right into whatever they are saying or doing.

The point to today’s tale? To help all those who have fallen victim to being interrupted. To come to the aide of the victim’s of the over-talkers and over-texters – the latter I am proud to say I am not guilty of. Nothing worse than text after text coming at you before you have a chance to respond to the first. …of course, this is probably the universe evening the score with me for my past interruptions. Being me, I have compiled a little list to help the interrupter and the interruptee (I know, it’s not a word…stop interrupting…it works for today’s tale). …feel free to share

– if you have ever gone into a shop and physically come between a sales person and a customer, not only are you an interrupter, you have now transitioned into a physical interrupter. An example – As I am talking to a woman about the difference between Joico’s Joimist Firm and JoiFix firm, another woman comes up to us and stands between us, asking if I sell Redken products – my first customer and I have been verbally and physically interrupted.

– when looking for information about how to use a conditioning treatment, let the salesperson explain it you. Jumping in mid explanation because I said the word protein which made you remember what the T.V. doctor said about protein is not polite. You have now transitioned from an interrupter to an over-talker/interrupter.

– when you text your stylist asking if there is an appointment available on a certain date at a certain time, give her/him a moment to check their book. When you text “do you? lol” over and over without pause, you have now transitioned to an interrupter who is now an over-texter. I know we have become accustomed to immediate gratification via Google, just give it a minute. Take a breath. Put down the phone and take a look around…or better yet, how about using your phone to actually call someone and speak person to person, have a real conversation.

– when your loved one is watching their favorite show, it is probably a good idea to either 1) wait for a commercial break or 2) take a moment and ask yourself (silently) “is this important or can it wait” to show them the hilarious video of the Peek a Boo kitten

– when you and your stylist are discussing the shade of red you want to dye your hair, it is best to let her say a certain shade, then either agree or disagree. While your stylist is in the middle of saying “red like Jessica Rabbit?” and you interrupt/over-talk by stating you love rabbit…guess what’s gonna happen.

– guessing what someone is going to say next is interrupting, plain and simple. This is not the county fair and you will not win a prize if you guess correctly, which 98% of the time you will not. (…this is my biggest issue…I get too excited during a conversation. Not only do I put my two cents in, I usually end up putting my foot in it too.).

– when you interrupt, the person speaking has now been muted, and guess what? You are not being heard either.

Here’s the deal. I am guilty of being an interrupter. So are you. At some point,we all are. The biggest favor you can do for yourself, your loved ones, your stylist, the world in general, tell others to ask you “Is this important or can it wait?” when you begin to interrupt. Ask yourself the same question when you are itching to add to the conversation. When someone else’s mouth is moving, yours should not. When someone is speaking, instead of thinking about what you are going to say next, try listening. If you are aching to say something, silently tell yourself to keep your mouth shut. We all have something to say, we all want to be heard. We all think we are absolutely hilarious. We all have something to add. It comes down to putting it in order of importance – you have to decide what is more important – speaking, or being heard.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Why I am so fucking happy

July 4, 2014 That Girl in the Red Coat 4 Comments

First and foremost, if the above title offends you, it was not my intent. You see, this morning I had a customer ask me “Why are you always so fucking happy?!?”. Yep. I had been open all of 15 minutes and this is the question posed to me after I had asked this gentleman, who is a regular customer of the shop, how he was today. Today’s tale is for my peeps in the service industry, actually, for people in general.

In my younger years, a morning greeting like that would have set the tone for my whole day. It would have ruined my day, kept me from smiling in fear of offending another customer. I would have played the scenario over and over in my head, wondering why I had to be so happy. Today…not so much. (A little back story. This gentleman has been buying his wife’s hairspray from me for over 3 years. The first time I asked him how he was he answered “old and miserable and I hate my cane!”. The second time he came to the shop, I asked him how he was and he answered “older and more miserable”. I saw he no longer had his cane and said “Hey! No more cane to hate!” to which he smirked and picked up a can of Sebastian Shaper Plus.). Back to the tale at hand…I looked said gentleman straight in the eye and said “…well the sun is shining, the humidity is out of the air, my coffee is still hot and I am having a good hair day.”. He just stared at me. I just smiled. As we were waiting for the debit machine to finish up his transaction, he looked at me and said “Sure…that explains today…what about all the other times I am in here?”. Faster that the fastest gun in the west I answered “I thought I should be the happy one since it seems the other position seems to be filled”. Then I added a wink to my smile. He actually smirked and said “see ya next time kiddo”.

The point of today’s tale? Well Beauties, in my 20+ years in sales and customer service, I have learned a thing or two, and am here to pass along these helpful tidbits;

– when you are providing good customer service – acknowledging your customer, listening to your customer and assisting your customer, the customer’s bad mood has nothing to do with you. They are used to getting poor service, or not being listened to, or not receiving any help at all. Maybe they have just had a fight with their hubby, or their child is in the principal’s office, again. Maybe they have a run in their pantyhose. Trust me, it’s not about you. In my experience, many a bad mood or even a flat iron being thrown in my direction was because of a death in the family, a loss of a marriage, a loss of a job, or the loss of self – the saddest of losses.

– when a woman comes into a Salon, she is coming in with a dream, of what will be or of what once was. It is our job to bring that dream to reality. We may not be able to deliver the exact vision, but with a proper consultation about color, styling techniques, styling products that are needed and the time involved, she will leave feeling like her dream came true.

– there are the sales you got, and the sales you don’t. I have said it before and will say it again, there are those who would yell at Christ for being too slow turning their water into wine. Some people just want to reside in their house of misery – do not let them invite you in.

– in my experience, the more positive you are, the more negative people want to bring you down to their level because that is where they are comfortable and positivity scares the hell out of them- not because they are assholes…well, not all of them.

– whatever it may be, a new hair style, the newest summer shade from the OPI collection, your favorite hairspray being on sale – if it makes you happy, be happy. Be excited. Call me corny, trust me, I have been called worse, like the song says “if your happy and you know it, then you really oughta show it.”.

I have learned some hard lessons. Life is short. Plans change. You have no control over what is going to happen or what others may think or say or if your favorite hairspray is going to be on back order. All you can control is you and how you treat yourself and treat others. I have a loving family. I have a beautiful daughter who is my wish come true. I have a husband who loves me and after 22 years, still likes me and I him. I have a career in an industry that I love. I have wonderful friends. I have my health. I have a home…and that, kind sir, is why I am so fucking happy.

Beauty, Hair Care, health and wellness, parenting, That girl in the red coat, Women, writing

…it just isn’t practical

June 21, 2014 That Girl in the Red Coat Leave a comment

Last week as I was scrolling through my twitter feed, I came across a link to a commencement speech delivered by Jim Carrey. Something he said has resonated in me ever since… “so many of us choose our path out of fear…disguised as practicality.”.

As you all know, I am the manager of a Salon/retail shop. I am also a wife, a mother and a daughter. I am also a person who used to think I was making the responsible choices, the practical choices when it came to my life decisions, be it a new hair style, a new hair color, what car to buy, what job to take, hell…even when was the proper time to introduce my child to the horror movie genre. Since entering my forties and getting the stupid cut out (hysterectomy) I have come to realize most of my decisions were not based on practicality. They were based on fear of judgement, fear of ridicule, fear of non acceptance. They were made by fear, disguised as practicality. ( I will be forever grateful to Jim Carrey for putting into words a thought that I could not articulate). I am also a person who no longer allows fear to make my decisions and am here to tell you that you also can be such a person.

Everyday at the shop, I am sad to say, I hear someone, man , woman or child – take your pick, give up and give into fear, disguised as practicality. A few people stand out in my mind.They have since become customers of the shop and some have become clients of our Salon. Here are their tales.

A woman came in the shop and stood staring at the display of the Babyliss Miracurl. (an awesome styling tool – full head of curls in 10 minutes!). I asked her if she had any questions or if she needed a hand finding something. She let me know that she had always wanted to have curly hair. I asked her if she wanted to try our demo model to which she said “I better not. I have been told in the past that curls will make my face look fatter than it already is. …and people would just think I am trying to look younger than I am.”. So I asked her “Do you think that your face will look fatter?”. She said no. So I told her to go ahead and curl her hair and not give anyone else’s negative opinions a second thought. Then I pulled my hair back to the side and showed her how I shaved the underside of my hair…because I like it. She smiled and bought a curling iron.

A gentleman came into the shop. He asked me if anyone else was in the shop because he wanted to speak to me about his receding hairline and didn’t want anyone else to know about it. I let him know it was just him and I. He let me know that he had been concerned about his hair loss for a while, but thought trying to do something about it would make him seem vain and that he would be seen as an old man wasting his money. I reassured him that it was not vain – wanting to be happy and wanting to like your reflection is not vain, he was not wasting his money – Nioxin is an award winning system to help prevent hair loss and promote a healthy scalp and that he was not old – 100 is old, not 62. We spent 20 minutes going over the products and I showed him their website. He thanked me for my professionalism, and for not laughing at him, like others before me had done. He left with product in hand and a spring in his step.

A young woman came in the shop to buy some shampoo. We got to chatting and she told me how she had a chance to move out west and go to school. I congratulated her and asked when she was leaving. She said she wasn’t going to go. I asked her “Why not?”. She told me that she didn’t know anyone out there and wouldn’t know how to get around the city. I asked her “In a perfect world…would you go?” to which she said “Yes.”. I told her “There’s your answer. You gotta go. You will meet people. You can use the GPS on your phone to find your way around.” to which she smirked a little. I reminded her this is the perfect time to go and try something for herself – no kids, no marriage, no mortgage, no ties. I reminded her, she can always come back. I am happy to say, she came in last week to stock up on her favorite hairspray, in case they don’t have it in Vancouver.

Ladies and gents, it’s time to become a little more impractical. It is time to let go of the fear of the unknown, the fear of judgement, the fear of ridicule. It is time to remove all the excuses from your mind’s itinerary – the excuses that shout; What will people think? What will the neighbors say? I can’t because of the kids, I can’t because of my parents, I am too old, I am too young, I can’t. …we all have ’em. It’s time to begin listening for the whispers of; I can. Go for it. Try. …those whispers are there. Once you remove the shouts, and remove the practicality, remove the fear, the whispers are heard.

If I was being practical, I wouldn’t be telling you this tale, I wouldn’t be married to the love of my life, I wouldn’t be the mother to a fantastic and beautiful daughter, I wouldn’t be the manager of a Salon/retail shop, I wouldn’t be me. I would be the version of me that fear dictated…and quiet frankly, it just isn’t practical.