Beauty, communication, Hair Care, health and wellness, parenting, That girl in the red coat, Uncategorized, Women

Can you fix this?

July 14, 2014 That Girl in the Red Coat Leave a comment

“The bottle promised bright pink hair! Can you fix this?”. “All I asked for was a bob, I didn’t want to look like a Bob! Can you fix this?”. “I was told if I used 40 volume peroxide that my hair would be platinum blonde! Can you fix this?”. These, among others, are common questions posed to me and my stylists at least once a day. At some point in our lives, we have taken our hair into our own hands and realized, oh…that’s why I am not a hair stylist. The great thing about all hair mishaps? They can be fixed. Color can be corrected. Damage from over processing can be repaired with conditioning treatments. Curls can be defined and their frizz controlled. With time and proper products, even the most botched of cuts can look good. That’s the great thing about the Salon, we can help repair the damage. Sometimes, we can even help repair the damage that isn’t seen.

Unfortunately, there are some things I cannot fix. “Look at her scalp! It’s soooo oily! Can you fix this?”. “She decided to try to color her own hair and now looks like she should be on a street corner! Can you fix this?”. “HMMPPT! He thinks he needs gel for his hair…what a diva I have for a son! Can you fix this?”. Yes, I am sad to say, these are phrases that parents have said, about their children, in front of their children, to me. It is usually at this moment I look the child straight in the eye and tell them “I may not be able to fix everything for you, but I can help you with your hair.” and I give them a wink. Once and for all, to all the parents and care givers out there;

– STOP pointing at your child’s oily scalp and proclaiming it as an injustice against you. The only injustice is against your child’s self esteem

– Do not, I repeat, do not refer to your daughter in a derogatory manner. EVER. How is she ever going to know her self worth if all she hears is worthless remarks.

– Young men want to like their reflection too. To make fun of a young man who wants his hair styled just so is mean,plain and simple. I don’t know where it began, teasing men that take pride in their appearance, but I know where it is going to end. Right here. Right now.

– When your teen wants to try a new hairstyle, let them. It’s only hair. It will grow back. Here’s a thought…if the only struggle you are facing with your teen is that they want a mohawk…this is a good problem to have.

– If your child wants to have pink hair, I highly recommend trying hair chalk – Kevin Murphy Color Bug or Joico Structure Pigment Pencils – the color washes out after one wash. It’s a win/win. Your child gets to have fun colors in their hair without the damage and you get to have a tantrum free day.

– For your curly haired cherubs – First, stop referring to their head as a tangled horrible mess. Second, invest in Salon Professional products. DevaCurl is an amazing product line, created for curls of every type. Check out the awesome tutorials on their website http://www.mydevacurl.com

– If your son wants long hair – do not tell him long hair is for girls. If your daughter wants short hair – do not tell her short hair is for boys. If you are worried about what people will think, sorry to tell you this, that is your problem – not your child’s. *this being said, as their parent, be sure to help them style their hair, or have the stylist teach them.

I am a mother and I have put my foot in it many times, of that I am certain. Another certainty…that I have needed to apologize on many an occasion, not necessarily for what I said, but how I said it. As parents, we teach our children to think before they speak. I think it’s time we taught ourselves the same lesson.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Order of Importance

July 7, 2014 That Girl in the Red Coat Leave a comment

I have a confession to make. On occasion, I have been known to interrupt a conversation or two. My knack of interrupting goes back as far as I can remember. “Sara needs to allow others to have turn speaking at circle time”. “We appreciate Sara’s excitement, she needs to learn to let others have their say.”. “Sara needs to allow others to take the lead.” . “Sara should work on keeping her idea’s to herself until the other person is finished…and until I have completed teaching the lesson.” – just a few of the of the comments left on my report cards, from various teachers, at various schools, in various cities…and provinces. Unfortunately for my hubby and child, my knack for interruption has been known to extend to movies, television shows and video games. To save the blank stare from my child and to save my marriage there is a new phrase bestowed on yours truly, “Is this important or can it wait a minute?” . I’m not sure if I read it somewhere, heard it somewhere or came up with this gem on my own. All I know is this is what I have asked my family to say to me when my run on sentence’s run right into whatever they are saying or doing.

The point to today’s tale? To help all those who have fallen victim to being interrupted. To come to the aide of the victim’s of the over-talkers and over-texters – the latter I am proud to say I am not guilty of. Nothing worse than text after text coming at you before you have a chance to respond to the first. …of course, this is probably the universe evening the score with me for my past interruptions. Being me, I have compiled a little list to help the interrupter and the interruptee (I know, it’s not a word…stop interrupting…it works for today’s tale). …feel free to share

– if you have ever gone into a shop and physically come between a sales person and a customer, not only are you an interrupter, you have now transitioned into a physical interrupter. An example – As I am talking to a woman about the difference between Joico’s Joimist Firm and JoiFix firm, another woman comes up to us and stands between us, asking if I sell Redken products – my first customer and I have been verbally and physically interrupted.

– when looking for information about how to use a conditioning treatment, let the salesperson explain it you. Jumping in mid explanation because I said the word protein which made you remember what the T.V. doctor said about protein is not polite. You have now transitioned from an interrupter to an over-talker/interrupter.

– when you text your stylist asking if there is an appointment available on a certain date at a certain time, give her/him a moment to check their book. When you text “do you? lol” over and over without pause, you have now transitioned to an interrupter who is now an over-texter. I know we have become accustomed to immediate gratification via Google, just give it a minute. Take a breath. Put down the phone and take a look around…or better yet, how about using your phone to actually call someone and speak person to person, have a real conversation.

– when your loved one is watching their favorite show, it is probably a good idea to either 1) wait for a commercial break or 2) take a moment and ask yourself (silently) “is this important or can it wait” to show them the hilarious video of the Peek a Boo kitten

– when you and your stylist are discussing the shade of red you want to dye your hair, it is best to let her say a certain shade, then either agree or disagree. While your stylist is in the middle of saying “red like Jessica Rabbit?” and you interrupt/over-talk by stating you love rabbit…guess what’s gonna happen.

– guessing what someone is going to say next is interrupting, plain and simple. This is not the county fair and you will not win a prize if you guess correctly, which 98% of the time you will not. (…this is my biggest issue…I get too excited during a conversation. Not only do I put my two cents in, I usually end up putting my foot in it too.).

– when you interrupt, the person speaking has now been muted, and guess what? You are not being heard either.

Here’s the deal. I am guilty of being an interrupter. So are you. At some point,we all are. The biggest favor you can do for yourself, your loved ones, your stylist, the world in general, tell others to ask you “Is this important or can it wait?” when you begin to interrupt. Ask yourself the same question when you are itching to add to the conversation. When someone else’s mouth is moving, yours should not. When someone is speaking, instead of thinking about what you are going to say next, try listening. If you are aching to say something, silently tell yourself to keep your mouth shut. We all have something to say, we all want to be heard. We all think we are absolutely hilarious. We all have something to add. It comes down to putting it in order of importance – you have to decide what is more important – speaking, or being heard.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Why I am so fucking happy

July 4, 2014 That Girl in the Red Coat 4 Comments

First and foremost, if the above title offends you, it was not my intent. You see, this morning I had a customer ask me “Why are you always so fucking happy?!?”. Yep. I had been open all of 15 minutes and this is the question posed to me after I had asked this gentleman, who is a regular customer of the shop, how he was today. Today’s tale is for my peeps in the service industry, actually, for people in general.

In my younger years, a morning greeting like that would have set the tone for my whole day. It would have ruined my day, kept me from smiling in fear of offending another customer. I would have played the scenario over and over in my head, wondering why I had to be so happy. Today…not so much. (A little back story. This gentleman has been buying his wife’s hairspray from me for over 3 years. The first time I asked him how he was he answered “old and miserable and I hate my cane!”. The second time he came to the shop, I asked him how he was and he answered “older and more miserable”. I saw he no longer had his cane and said “Hey! No more cane to hate!” to which he smirked and picked up a can of Sebastian Shaper Plus.). Back to the tale at hand…I looked said gentleman straight in the eye and said “…well the sun is shining, the humidity is out of the air, my coffee is still hot and I am having a good hair day.”. He just stared at me. I just smiled. As we were waiting for the debit machine to finish up his transaction, he looked at me and said “Sure…that explains today…what about all the other times I am in here?”. Faster that the fastest gun in the west I answered “I thought I should be the happy one since it seems the other position seems to be filled”. Then I added a wink to my smile. He actually smirked and said “see ya next time kiddo”.

The point of today’s tale? Well Beauties, in my 20+ years in sales and customer service, I have learned a thing or two, and am here to pass along these helpful tidbits;

– when you are providing good customer service – acknowledging your customer, listening to your customer and assisting your customer, the customer’s bad mood has nothing to do with you. They are used to getting poor service, or not being listened to, or not receiving any help at all. Maybe they have just had a fight with their hubby, or their child is in the principal’s office, again. Maybe they have a run in their pantyhose. Trust me, it’s not about you. In my experience, many a bad mood or even a flat iron being thrown in my direction was because of a death in the family, a loss of a marriage, a loss of a job, or the loss of self – the saddest of losses.

– when a woman comes into a Salon, she is coming in with a dream, of what will be or of what once was. It is our job to bring that dream to reality. We may not be able to deliver the exact vision, but with a proper consultation about color, styling techniques, styling products that are needed and the time involved, she will leave feeling like her dream came true.

– there are the sales you got, and the sales you don’t. I have said it before and will say it again, there are those who would yell at Christ for being too slow turning their water into wine. Some people just want to reside in their house of misery – do not let them invite you in.

– in my experience, the more positive you are, the more negative people want to bring you down to their level because that is where they are comfortable and positivity scares the hell out of them- not because they are assholes…well, not all of them.

– whatever it may be, a new hair style, the newest summer shade from the OPI collection, your favorite hairspray being on sale – if it makes you happy, be happy. Be excited. Call me corny, trust me, I have been called worse, like the song says “if your happy and you know it, then you really oughta show it.”.

I have learned some hard lessons. Life is short. Plans change. You have no control over what is going to happen or what others may think or say or if your favorite hairspray is going to be on back order. All you can control is you and how you treat yourself and treat others. I have a loving family. I have a beautiful daughter who is my wish come true. I have a husband who loves me and after 22 years, still likes me and I him. I have a career in an industry that I love. I have wonderful friends. I have my health. I have a home…and that, kind sir, is why I am so fucking happy.

Beauty, Hair Care, health and wellness, parenting, That girl in the red coat, Women, writing

…it just isn’t practical

June 21, 2014 That Girl in the Red Coat Leave a comment

Last week as I was scrolling through my twitter feed, I came across a link to a commencement speech delivered by Jim Carrey. Something he said has resonated in me ever since… “so many of us choose our path out of fear…disguised as practicality.”.

As you all know, I am the manager of a Salon/retail shop. I am also a wife, a mother and a daughter. I am also a person who used to think I was making the responsible choices, the practical choices when it came to my life decisions, be it a new hair style, a new hair color, what car to buy, what job to take, hell…even when was the proper time to introduce my child to the horror movie genre. Since entering my forties and getting the stupid cut out (hysterectomy) I have come to realize most of my decisions were not based on practicality. They were based on fear of judgement, fear of ridicule, fear of non acceptance. They were made by fear, disguised as practicality. ( I will be forever grateful to Jim Carrey for putting into words a thought that I could not articulate). I am also a person who no longer allows fear to make my decisions and am here to tell you that you also can be such a person.

Everyday at the shop, I am sad to say, I hear someone, man , woman or child – take your pick, give up and give into fear, disguised as practicality. A few people stand out in my mind.They have since become customers of the shop and some have become clients of our Salon. Here are their tales.

A woman came in the shop and stood staring at the display of the Babyliss Miracurl. (an awesome styling tool – full head of curls in 10 minutes!). I asked her if she had any questions or if she needed a hand finding something. She let me know that she had always wanted to have curly hair. I asked her if she wanted to try our demo model to which she said “I better not. I have been told in the past that curls will make my face look fatter than it already is. …and people would just think I am trying to look younger than I am.”. So I asked her “Do you think that your face will look fatter?”. She said no. So I told her to go ahead and curl her hair and not give anyone else’s negative opinions a second thought. Then I pulled my hair back to the side and showed her how I shaved the underside of my hair…because I like it. She smiled and bought a curling iron.

A gentleman came into the shop. He asked me if anyone else was in the shop because he wanted to speak to me about his receding hairline and didn’t want anyone else to know about it. I let him know it was just him and I. He let me know that he had been concerned about his hair loss for a while, but thought trying to do something about it would make him seem vain and that he would be seen as an old man wasting his money. I reassured him that it was not vain – wanting to be happy and wanting to like your reflection is not vain, he was not wasting his money – Nioxin is an award winning system to help prevent hair loss and promote a healthy scalp and that he was not old – 100 is old, not 62. We spent 20 minutes going over the products and I showed him their website. He thanked me for my professionalism, and for not laughing at him, like others before me had done. He left with product in hand and a spring in his step.

A young woman came in the shop to buy some shampoo. We got to chatting and she told me how she had a chance to move out west and go to school. I congratulated her and asked when she was leaving. She said she wasn’t going to go. I asked her “Why not?”. She told me that she didn’t know anyone out there and wouldn’t know how to get around the city. I asked her “In a perfect world…would you go?” to which she said “Yes.”. I told her “There’s your answer. You gotta go. You will meet people. You can use the GPS on your phone to find your way around.” to which she smirked a little. I reminded her this is the perfect time to go and try something for herself – no kids, no marriage, no mortgage, no ties. I reminded her, she can always come back. I am happy to say, she came in last week to stock up on her favorite hairspray, in case they don’t have it in Vancouver.

Ladies and gents, it’s time to become a little more impractical. It is time to let go of the fear of the unknown, the fear of judgement, the fear of ridicule. It is time to remove all the excuses from your mind’s itinerary – the excuses that shout; What will people think? What will the neighbors say? I can’t because of the kids, I can’t because of my parents, I am too old, I am too young, I can’t. …we all have ’em. It’s time to begin listening for the whispers of; I can. Go for it. Try. …those whispers are there. Once you remove the shouts, and remove the practicality, remove the fear, the whispers are heard.

If I was being practical, I wouldn’t be telling you this tale, I wouldn’t be married to the love of my life, I wouldn’t be the mother to a fantastic and beautiful daughter, I wouldn’t be the manager of a Salon/retail shop, I wouldn’t be me. I would be the version of me that fear dictated…and quiet frankly, it just isn’t practical.

Beauty, Business, Fashion, Hair Care, That girl in the red coat, Uncategorized

Taking a Tour

June 17, 2014 That Girl in the Red Coat Leave a comment

On June 2nd., yours truly took a little tour to The Cambridge Mill in Cambridge Ontario to attend the Spring Trend Tour show sponsored by Joico and Piidea Direct. Inspiration was promised and inspiration was delivered…from the choice of venue to the artistry displayed on stage.

I arrived to warm hospitality from the staff at the Cambridge Mill, hot coffee and a glorious view while waiting for the show to start.

The view from The Cambridge Mill

Once at my table the music pumping, the lights flashing, I knew I was in for a treat. The show began with a student competition and let me tell you, these students GOT IT! Great styles and structure to the cuts and creations and color. I cannot wait to see what the future holds for these young stylists and their clients.

Yep! Created by students!

After the student competition we were treated to some great cutting and color techniques using Joico and ISO color from Marc Galati and Darci Armstrong. True professionals and artists, who touched on all aspects of having a client in your chair, from foil placement, understanding your client, helping your client achieve their desired look and in my opinion the most important, making sure that you sell your client the proper products to protect their investment in themselves.

Marc Galati

Darci Armstrong

After a scrumptious lunch that included the best ever beet salad I ever had, wraps, sandwiches and tasty treats for dessert we were in for a real treat. Monika Lombardi took the stage with her creations for the gents of all ages. It was a wonderful addition to the show as, for those of you who follow my Salon Tales, our gents do not get enough attention and they are a huge market that needs more attention. Great barbering techniques were displayed and taught by Monika, as were styling techniques. Monika gave a step by step walk through of each technique she was utilizing. Another true professional and artist. I cannot wait to see what the next trend show will bring!

Monika Lombardi

All the creations

For those of you looking to change it up at your Salon, or are thinking of dabbling in more vibrant colors and creations, I recommend Piidea Direct and Joico. To be clear, I am not receiving any type of stipend. The reason for the recommendation? I am a manager of a Salon and retail shop which means I am also a customer. I am a customer that needs product, color and support and I receive all three from Piidea and Joico. Free education, support 24/7, samples for our back bar and our clients, even complimentary retail bags for our clients and customers…and awesome Sales Reps., like mine.

Melodie Hergott – Sales Rep Extraordinaire! …and yours truly.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth Part 11

June 16, 2014 That Girl in the Red Coat 1 Comment

That’s right, ladies and gentlemen, boys and girls, gather ’round for another installment of Tales of Truth. Last week was the week of the full moon and Friday the 13th., so you can imagine what yours truly got to hear and got to see. As always, the following tales are based on real events…sigh.

– I hear the chirp of the Salon’s door chime. A regular customer comes up to the counter and says she needs my opinion. I say “Sure! What can I help you with?”. She proceeds to come behind the counter, lifting her skirt as she walks. I stopped her dead in her tracks, put my hand up and said “You can keep your skirt down. Let me guess…you want to ask me if red bumps after waxing is normal” to which she looked at me like I was Dionne Warwick and I was her new psychic bff. “YES! How did you know without seeing?”. ….double sigh

– A woman came in to buy her hairspray and she was concerned about leaving the hairspray in the car as she ran errands because it was such a hot day. I reassured her that if she put it in the trunk, it should be fine. She was quite relieved. As we were waiting for the debit machine to connect, she became a little anxious. “Can you hurry this up? I left my dog in the car!”. …wait for it…there you go.

– We carry products that are vegan and certified organic. I had a customer ask me if they were packaged on a farm. I let her know that they weren’t packaged on a farm, they were packaged in a factory. She then began to tell me that there was no way the products could be organic because they weren’t packaged on a farm.

– I have a dish of candies at our front desk for our customers and clients, to add a little sweetness to their day. A woman asked me if the candies were free of charge. I let her know that they were and to help herself. She couldn’t believe that I would just give away candy so she left a quarter on the counter “just in case I was trying to pull one over on her”.

– Later that same day I had a woman ask if the candies were free, I let her know that they were and to please help herself. She dug through the bowl and took all the red candies, 10 in total. How do I know it was 10? She counted out loud…people, I shit you not…this really happens.

– From time to time companies will offer a bonus size hairspray that retails for the same price of the regular size bottle. The bonus size can be up to 300 ml more than the regular retail size bottle – it’s like getting two for the price of one. I had a woman get down right angry that all I had in stock were the bonus size cans. She didn’t like them and thought they looked tacky. I let her know that although she may not like the look of the bottle it was a great savings. Her exact words to me were “Who are they to decide that I want to save money?”.

– As I was ringing through a purchase, my customer complimented me on my hair. I thanked her and let her know that our stylists in our Salon do my color for me. “Oh, is that why whenever I come here I hear blow dryers and the chatter?” …I just smiled and handed her a Salon price list. As she was leaving she looked back and said “Thank you! This makes so much sense now.”.

– A woman came in looking for nail polish. I took her over to our OPI and China Glaze displays. When she noticed my sign “please do not try on polishes, please ask for assistance with the swatches” she remarked that she couldn’t believe people would actually open up products and try them out. She chose her polish and said she was just going to look around. Not ten seconds later do I hear “ppffffftttt” – I came around the corner to her trying two different hairsprays, one on each side of her head “Oh…I am just trying them out. I just want to see which one holds better”.

…triple sigh.

Beauty, Hair Care, health and wellness, music, parenting, That girl in the red coat, Uncategorized, Women, writing

My Dad, Meatloaf and me

June 15, 2014 That Girl in the Red Coat 1 Comment

After 22 years, the retail gods have smiled upon me and yours truly has Saturday’s off from the Salon – a rare occurrence in our industry. At our shop I am needed more from Monday to Friday, as the owner is in the shop every Saturday if a customer service issue should arise. As I was running errands yesterday, the sunshine warming my soul, windows down, a fresh cool breeze blowing my hair out of my face, a song came on the radio that catapulted me back to 1977, Camaro’s, Meatloaf’s Bat out of Hell and memories of my Dad. Those of you familiar with my tales know of my musical references – My love of music comes from my Dad. He would blare Bat out of Hell with the windows down in the Camaro.(for a 7 year old driving past the cute boy’s house…this was a BIG deal). He would sing along to The Guess Who and Gordon Lightfoot. He would play me chords of his favorite Beatles songs on his guitar. He taught me the difference between Bach and Bachman Turner Overdrive.

I am going to give you all a little glimpse behind the curtain. Who I am today has a lot to do with my Dad. (to the rest of my clan…calm down…love you too…). You see, I was not your typical little girl. Sure, I played with Barbie’s, I would dress them up, have them pretend to go on dates. I would also pretend that they were beating up bullies and would get out my markers and draw a black eye on the receiver of the final blow. I didn’t like wearing dresses…unless it was my birthday or there was a promise of a photo op. (when I was little I firmly believed that a movie director would see me one day and say “finally…we found her”.). I was the kid who beat up the bullies or took down the kid hurting the neighbourhood cats. I was also the kid who slept with 20 stuffed animals (my protector’s from things that go bump in the night) and every so often went to bed wearing my housecoat and slippers in case there was a fire, I was prepared. I loved sports and was known to twirl after I scored a goal or hit a home run. I could go from Rocky Balboa to Dorothy Gale in 3.2 seconds…and my Dad never tried to change that. Ever. Even throughout my turbulent teens, hell, my early adulthood, he always gave me a soft place to fall. My Dad let me be whoever I had to be at the time. He forgave my anger. He let me have my anger without judgement. My Dad gave me the space and the time to find myself…the person he always knew I was, just that I had forgotten.

Whenever I am feeling a little lost, or can’t seem to get past a block in the road, I listen to Meatloaf. Yep. Meatloaf. With my headphones on and the tunes cranked up, unbeknowst to my Dad (until now), I am reminded of who I am. I am that girl who can do anything she wants, be anything she wants and am off like a Bat out of Hell.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

If you are a stylist…you are a sales person

May 20, 2014 That Girl in the Red Coat 3 Comments

Ladies and Gents, we are in the business of Beauty. Yes…the business, and as in every business, sales and selling are what keeps the business alive,competitive and profitable. “Oh…I’m not a sales person.”. “I am a hairstylist…not a sales person.”. Two of the most common phrases I hear from hair stylists and Salon owners. Today’s tale is to put this myth to rest. Yeah, I said myth. … convincing a woman to give you 3 hours out of her hectic schedule and pay you $175.00 for hair color – if that isn’t selling than I don’t know what is.

I manage an independently owned retail shop/salon, and I can tell you, in all honesty, that our retail sales make up for over 70% of the salon’s revenue. Yep…you read that correctly, 70%. Many of my customers are the clients of other Salons. Salons that don’t retail any product, or sell the products that they have on their shelves. I am on the front lines, so to speak, and am here to tell you that your clients and customers want their hair to look the same between appointments and are willing to spend that little extra if it means that their hair will look good and feel good. Your clients and customers need to be taught about their products, how much to use and how often. There is a need that is not being met…well, I am meeting it. You can too. You can. Think about it, you have your client in your chair for at least 45 minutes. That is 45 minutes that you can discuss the shampoo, the conditioner, the conditioning treatment, the styling products, the hair dryer and the flat iron you are using on them that day. You can have them smell the products, feel how the dryer’s handle fits their hand, and show them how to adjust the temperature on the flat iron. 45 minutes. There are moments that I have 6 retail customers at once and I have 5 minutes to explain products and how to use them. If I can sell $75.00 worth of product in 5 minutes, imagine what you can potentially sell in 45 minutes.

All professional hair care lines offer product knowledge classes. All professional hair care lines have their own websites that offer a break down of each product, their features and benefits to each hair type. Every bottle offers a description of what the product is used for, and how to use it. It is time to educate yourself and your Salon staff. It really is that simple. At least 3 -5 times a week I am on my lap top or my phone, with my customer right beside me, looking up a product, or showing them a tutorial on You tube. The information is out there. It’s time to find it and use it. Being me, I have compiled a little list for you, a retail aid if you will.

– First and foremost – stop fearing the sale. When you are telling your client about the product you are using in their hair, you are having a conversation. …if you are able to tell them about your nightmare of a date last week, you can tell them about the hairspray you are using.

– remind your client that their new hair color is an investment in themselves, and that is it a worthy investment, that using Salon professional shampoo and conditioner, like the one you use on them each visit, will prolong the vibrancy of their color and nourish their hair to keep it looking like they just left the Salon.

– while using your flat iron, explain to your client the difference between the quality of professional hair care tools and department store brands. In my experience, once my customer understands the difference, the question of what to buy and where to buy it is answered. The value of Salon professional products has been explained. Not sure where to begin? Check out my Salon Tale;

To go where no flat iron has gone before

– when your client tells you they love their hair, tell them that if they use the products you used that day that they can love their hair everyday. Offer them 5 more minutes of your time to show them how to use the product.

– offer a complimentary consultation on how to use products. Many times, in my experience, my customers have the proper products at home, they are usually using too much or too little, or the application of the product can be improved. Many of my new customers purchase their products from me because I offered this service to them.

– ask your clients/customers if they are happy with their hair. Their answer will give you all the information you need. You will find out that their hair goes limp by noon, or their frizz is getting out of control. Let them know that you have products that can help them, and offer to show them how to use them.

– explain the value of Salon professional hair care products. I personally go around to check on prices at the drug store and department store. Many of the products are $1 – $3 less than Salon professional products. I explain this to my customers and remind my customers that Salon professional products are higher quality and more concentrated = less product used and more money saved. …and their hair will look and feel terrific.

It’s time to make retail a priority in your Salon, plain and simple. Retail in the Salon is a win/win. Your clients hair care needs are being taken care of, their personal investment in themselves is being nurtured and protected and your Salon has added revenue. Take the time to talk with your clients, educate your clients and not only will you have made a sale, you will have created a customer.

Beauty, communication, Hair Care, health and wellness, parenting, That girl in the red coat, Uncategorized, Women, writing

Deal with it.

May 18, 2014 That Girl in the Red Coat 1 Comment

The last month has been a real eye opener, not only at the Salon, but everywhere I look, and with every conversation I have. Maybe the planets are aligned..or misaligned for that matter. Maybe it is due to getting the stupid cut out (hysterectomy). Maybe it is that I am on the cusp of my 42nd birthday…who knows. All I know is this, “If you don’t deal with your shit…your shit is gonna deal with you” (came across this a few months ago…and ain’t it the truth). From a woman who thought that becoming a blonde at home would be nice & easy and make her partner take notice, a woman thinking that a pixie cut was all she needed to make her boss see her worth for that promotion to V.P. of marketing and a woman thinking she had everything under control because she made a list everyday…I have seen it all. What did they all have in common? Masking the real issues…not dealing with their shit. No amount of box dye will fix the problems in the bedroom, or will take chocolate brown tresses to platinum blonde. A great hair cut may get you some attention, but a great head shot does not a great V.P. make. As for the list maker, sure, you may be organized, but as you check off “sew button on shirt”, your child may have hurt feelings that need mending. You checked off “pick up cupcakes” for the family celebration…but you weren’t present. “Pick up prescriptions” -checked off, listened to hubby’s response to how he was feeling – but didn’t really hear him. Ladies & Gents, I know of what I speak, for yours truly is the list maker. It took me almost 42 years, I finally realized, lists are great, for the grocery store, for daily chores. They are meant to keep your tasks organized – not your life. Big difference. HUGE.

Sorry to disappoint, I will not be sharing the personal tales of my own shit dealing with me – for not all the tales are mine to share and I respect the privacy of my beautiful girl and my lovely hubby. The purpose for today’s tale is to remind you, and myself to ease up, slow down, pay attention and be present. It is true Beauties – if you don’t deal with your shit…your shit is gonna deal with you – and your shit doesn’t care what time of day, where you are or who you are with…it’s gonna pop up and deal with you. So take it from me, it’s best to deal with it, what ever it may be. Shit ain’t always pretty – hence the fitting name – shit. It’s gotta be dealt with. It’s gotta be said. It’s gotta be hashed out, then it’s gotta be put down and left there. Not just for those you love, but for yourself.

– want to spice it up in the boudoir? Talk to your partner…sometimes renting a movie (nudge nudge, wink wink) is all you need to get new idea’s brought up…pun intended.

– if your partner thinks blondes are more fun, save yourself the cost of a color correction and buy a wig – trust me…they aren’t looking at your hair color… they’re not.

– want that new promotion? Get your credentials together. Put together a presentation about you and why they need you – not why you need them.

– when someone is speaking to you, listen to them. Really hear them. Put down your phone, look up from your laptop, mute the television and pay attention. If you aren’t listening, you can miss what is being said, and damage can be done, feelings can be hurt.

– when someone is ill or has a health issue – let them bring it up. They know what they are going through, they know how they are feeling. They do not need to be reminded of it, with every conversation.

– when your child wants to speak to you, stop and listen. It may be about the cute puppy they saw on YouTube or it may be about the funny thing their bff said. It may also be about how they are feeling about their reflection…pay attention.

As for lists, if you have to make a list, remember it is only a piece of paper with some things written on it. It will not explode in 10 minutes if all tasks are not crossed off by 2 p.m. …something I gotta remember.

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Auf Wiedersehen to bad hair

May 12, 2014 That Girl in the Red Coat Leave a comment

There are some new kids in town, and being me, I have to introduce you. Schwarzkopf Professional BC (Bonacure) has revamped their hair care line with new technology, great new packaging and have added some real gems to their line – those kids I will introduce to you in a minute. Being me, here is a little more information, for those of you that aren’t familiar with Schwarzkopf Professional BC.

First things first, the newest addition to this great hair care line is their patented Cell Perfector Technology – this technology fills the gaps in the hair surface and helps to rebuild the structure of the hair. *Brings back damaged hair surfaces as close as possible to a natural healthy state. Here is a little info. on a few of the Schwarzkopf Professional BC hair care products;

Repair Rescue – this line is for damaged hair, chemically or mechanically damaged. Using the Repair Rescue line can help your lovely locks have 95% less breakage. The line offers a shampoo, conditioner and styling treatments. * The Leave in Spray is phenomenal! Strong enough for the most damaged hair and lightweight enough for the finest of damaged locks.

Color Freeze – great for color treated hair, offers 100% more shine and up to 90% color retention. The line offers a shampoo, conditioner, a purple shampoo for Silver/Blondes, leave in treatments and styling products. * The newest addition is becoming one of my favorites – Color Freeze Gloss Serum. A clear, lightweight shine serum. It provided instant shine and no greasy feel and doesn’t weigh down my fine strands. (fine as in size of strands….although it does look pretty good if I do say so myself).

Moisture Kick – created for normal to dry hair & curly hair. Offers 100% nourishment and up to 85% improved combability = less tangles. The line offers a shampoo, conditioner and treatments. *The newest addition to Moisture kick line is their Beauty Balm – their answer to BB Cream. Yes, you read that right, BB cream for your hair. This gem balances the moisture content & ensures an even and supple hair surface. It adds a weightless protective shield to your lovely locks. Yours truly has been using it for the past few days and I can’t stop touching my hair. …my mailman thinks I am flirting with him.

These are the gems I was telling you about and that are making my mailman think I am flirting with him;

Time Restore – perfect for mature/fragile hair. This line instantly rejuvenates hair strength. The line offers a shampoo, conditioner, treatment and styling spray. *The newest addition is the Rejuvenating Spray – a lightweight detangler & volumiser in one that adds shine.

Smooth Perfect – created for those with unmanageable hair. Offers up to 4 days of anti humidity and anti frizz protection, 100% shine and lasting control. The line offers a shampoo (that helps fight static), conditioner and treatment. *The newest addition is the Smoothing Cream – offers thermal protection and is humidity resistant.

Schwarzkopf Professional offers a shampoo for volume – Volume Boost, a shampoo for oily scalp – Deep cleansing Shampoo, and a shampoo for sensitive scalp – Sensitive Soothe Shampoo. The BC line also offers a Oil Miracle line that is suitable for all hair types, formulated with Argan and Marula Oiland a Keratin line – Fibre Force, for extremely damaged, breaking hair that is formulated with Micronized Keratins.