Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

The Emily Post of holiday retail

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It’s official. The holiday retail season has begun. Macy’s parade has paraded through our living rooms, turkey’s have been served and Black Friday has come and gone. It is here. Get used to it. Accept it. I have. One thing I refuse to accept is being yelled at, mistreated or having a flat iron thrown at me or any of my employees. I have also been known to intervene and stick up for the girl behind the counter while doing my own shopping. Why you ask? I don’t know if it is because I am forty, because I have had a hysterectomy or because I just have no room for (pardon my french) bullshit or people behaving like an ass. (A smart ass I will embrace, an ass – kick ’em to the curb). Yelling at and bullying a cashier or salesperson makes you look like an ass. Yeah, I said it.

Being me, I have compiled a little list for you to follow. Keep it with you in your wallet or on your phone. When you feel your blood begin to boil because the last red sparkle polish has just been sold or your stylist can’t fit you in at 7:00 p.m. on Christmas Eve – pull out the list, take a breath and move on.

 

– When a product is on back order, we honestly do not know when it is arriving. We don’t. Most of the time the warehouse doesn’t even know when or if the reorders are arriving. We receive the product as soon as they do. I wish I had a better answer, I do not.

– When you decide you want to change your hair color, be prepared to put aside at least two hours. Thursday & Friday nights are always booked up early, as are Saturday’s. Call ahead or better yet, ALWAYS pre-book your next appointment.

– Do not attempt your own hair color at 6:00 p.m. on the eve of Christmas Eve and then scream at us on the phone at 8:00 p.m. that same night because we are fully booked and won’t stay late on Christmas Eve because we close at 4:00 p.m. so we can see our loved ones. – Yes! It’s true – salespeople and stylists have families too! We aren’t all party girls that raid discount malls and drink cocktails.

– If the shelf is empty and we tell you the product is on back order, it is. We are not hiding it on you. We are not holding it hostage to the highest bidder. You are not being Punk’d. You can bat your eyelashes, show your cleavage, wave a 20 in my face, (all of these scenario’s have personally happened to me over hairspray…yep…hairspray), it will not make the product magically appear, I don’t have it.

– You cannot return an item after it has been used because you didn’t like it. The last time I checked the definition of manufacturer’s defect – “I don’t like how these clippers fit in my hand” or “The smell of the hairspray doesn’t make me happy” didn’t match the definition. I agree there is a defect present – it isn’t with the product.

– Yelling at a 17 year old girl behind the counter because your credit card was declined is not acceptable. It is not her fault you went crazy at your local Walmart on Black Friday.

– Just because you say your child is a gift does not mean you can plant them under the tree at our store while you shop.

– I know it is a pain waiting in line, your feet hurt, you are hot in your coat. When you finally get up to the till, say hello, look the cashier in the eye. They are tired too and probably been there for over 6 hours without a break while having to be yelled at for things they didn’t do and worrying about their sick child at home. * Something you all need to know – there are many companies that allow their employee’s benefit’s as long as they work a certain amount of hours – don’t work the hours = no benefits. Remember that as you shop this season.

– It is not our fault when the debit machine goes down. I know it is a hassle for you – think about how it is for us. We get to hear for the next however many hours of “what a pain and hassle” it is for you, how you will “NEVER shop here again!”, all because the bank’s network is down.

– When you are offered a free gift with purchase, say thank you. There isn’t any strings attached. We are thanking you for your business. If you don’t want it – give it to the person behind you or the next person you pass on the street.

– ALWAYS give to the Salvation Army soldier you pass on the street or in the mall. ALWAYS.

– If you are not a christian and someone wishes you a “Merry Christmas” please do not be offended. We aren’t judging your religious beliefs or trying to convert you, calm down and remember – it is a season of reflection and giving – no matter what you believe. Be kind.

So there you have it my lovelies, the first of what I can expect of many installments of  The Emily Post of Holiday Retail. Pass it along. Remember this. As you are complaining that the “must have nail polish” is out of stock, there are many wondering if the food bank is out of stock. Be kind, give where and when you can, even if it is a smile or kind word…and don’t throw the flat iron.

 

 

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women

You will find it if you know where to look.

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I know. I know. You began reading this blog because you wanted beauty tips, you wanted gossip, and you were praying for a magic wand to give you the exact potion to give you the hair of your favorite celebrity (they are extensions by the way. Unless your favorite celebrity is The Rock or Mr. Clean- trust me – they are extensions). I know the last few tales have been more about inner beauty, kindness and life in general but your wait is over. Today’s Salon tale is about product. Yes, it’s true. You can get back on your chair now.

My main goal everyday at the shop is to educate our customers/clients. If I don’t know something, I make damn sure I find out. When I find out useful tidbits of information, I pass them along. That is what I am doing today. As you know, companies are known to change, rename or discontinue products without any notice to the consumer. You know the feeling, much the same as when the guy who just professed his love trying to steal third didn’t call you or even give you a second glance. Well, ladies and gents, not all companies are like Larry the Lounge Lizard – some companies want to give us a heads up and even give us the new name or new replacement of our favorite products. Joico is one of those companies.

A few years ago, Joico renamed a few of their products. This past week I had an elderly lady looking for the shampoo that her husband loved. Everyone told her it was discontinued, it wasn’t made anymore. I was her “last kick at the can” as she put it. So I asked her what was the product and she told me “Joico Bojoba Shampoo”. I walked over to my Joico shelf,  grabbed her a bottle of the Daily Care Treatment Shampoo and told her “Here it is! Same product, same smell, new name.”. Well, wasn’t I her favorite person of the day, she actually giggled and couldn’t wait to get home and give it to her hubby. (the shampoo people…behave yourselves).

Being me, and not to let any of you down, I have compiled a list of the renamed Joico products. They are still the same products, they just have a new name.

– IceWhip is now JoiWhip

– IceMist is now JoiFix Firm

– IceLotion is now JoiLotion

– IceGel is now JoiGel Firm

– Altima Conditioner is now Daily Care Conditioner

– Kerapro Shampoo is now Daily Care Conditioning Shampoo

– Bojoba Shampoo is now Daily Care Treatment Shampoo

– Lite Conditioner is now Daily Care Balancing Conditioner

– Triage Shampoo is now Daily Care Balancing Shampoo

– Integrity is now Daily Care LeaveIn Detangler

So there you have it. As for all the stylists, salon owners and managers out there, hell sales people in general – there is this thing called a computer and it has the capability to look something up for you in about 30 seconds. When a customer or client asks about a product and you don’t know the answer – do not say “Oh…that’s discontinued” or “I don’t know what you are talking about”. In the immortal words of my father “LOOK IT UP!”.

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Mission accomplished

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Last night I had the privilege to attend a seminar. Yes, you read that right, I said privilege. I know, most people see seminars as a chore. With over 20 years in the customer service/sales game I know why most see seminars as a chore – some times you have to play a game, some times you have to role play scenario’s (that are never true to life), and most disappointing of all is when the speaker literally repeats the newest sales book word for word and tries to pass the words off as his own.(Plagiarism anyone?). From lingerie to automobiles, I have heard and seen it all. Literally. (Trust me, selling lingerie isn’t as elegant as it seems – I still can’t look at a garter belt without shuddering. As for being a woman in car sales…that is another tale for another time).

Back to the tale at hand. Last night I was invited to attend a business seminar by one of my reps, Melodie from Piidea. The speaker was eloquent, funny, informative and real. He was honest, to the point, put things in perspective, raised up his audience. His words were his own and when they weren’t, he quoted whose words they were. The gentleman I am speaking of is Kevin Agar.

What made last night’s seminar stand out above others I have attended in the past was this – it wasn’t just about making the sale or keeping the client. It was about living up to your potential, being accountable for your actions with your staff and your customers and yourself. One of the greatest aspects was that the tips he gave worked for our industry, business tips that aren’t the least bit awkward and are easy to implement. Most of all, it was about building a relationship with your clientele/customers – something I strive to do everyday. At our shop, I want everyone who crosses our threshold to feel beautiful, informed and educated. From looking around the room last night, if Mr. Agar’s mission was to do the same – mission accomplished.

 

 

 

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Receding hairlines and muffin tops

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I hear the familiar chirp of the shop’s door chime. I look up to see a couple. I can tell from the look on the woman’s face she is on a mission, the gentleman looks like a little boy who just received the scolding of his life. Before I have a chance to say hello, the lovely lady sighs and says as she points at his head “Can you help this?!”. In all honesty, the first thought that sprang into my head was “No, but they will perform an exorcism to remove the demon that resides in you at the church down the street”. What I did say was “Help with what exactly? I think his hair cut looks great.”. He smiled. She scowled. “I was talking about his hair line! Look at it!”. I didn’t look at his hair line. I looked at him, right in the eye and asked him “Do you like your hairstyle? Is there a product that you are looking for?”. Again, he smiled, she scowled. I swear she added a “hhmmpptt” with the scowl. I found out he was looking for something that gave hold without a lot of shine and didn’t want anything too sticky. He liked to brush his hair forward a little to cover up his receding hair line. So I showed him the American Crew Fibre – a medium hold cream that adds texture and hold with minimal shine. I also showed him the KMS Molding Paste – great texture and hold with low shine.

Ladies, I have said it before and will say it again…if you want equality, it goes both ways. If your gent pointed at your ass and said “you gotta do something about that!” you know that he would be pushing up daisies. If your gent took you into a store and pointed at your muffin top stating “Can you do anything about this?!?” he would be walking home to nothing waiting for him on the dinner table. So why do women think it is okay to do this to men? I think it is cruel. In all honesty, it is kind of disgusting actually. It takes a lot, I mean A LOT for a man to open up about his insecurities. Throwing them in his face, especially in public is, quite frankly, being a bully.

NEWS FLASH! Men want to look good for themselves. Sure, they want to look good so people will notice them. We all want that. Yeah – I mean you too – you aren’t wearing red 6 inch heels just so you reach the soup can on the top shelf for the little old lady at the grocery store – the jig is up. Men want to have good hair days too. Men hate when their hair is frizzy. Men give up on their new style and just chop it off – just like women have. If you ask  me, it takes guts for a man to walk into a Salon and ask for help. He is risking all kinds of ridicule, be it from coworkers, friends, or unfortunately in some circumstances, the Salon employees. Oh, and a heads up to Salon owners and managers out there – There is a HUGE market that wants  to spend their money that you are neglecting – MEN.

Grow up a little, stop giggling at a man when he asks what the difference is between hairspray and setting spray, or gel and pomade.Yeah, I said it. Ladies – come on – you know how insulting it is, the way we are talked to when we go to get our car repaired. If you giggle at a man when he asks about hair product or you point out his receding hair line, you are doing the same thing that you hate being done to you.

Everyone deserves to like what they see in the mirror, men, women, gay or straight. No one deserves to have their insecurities belted out in a Salon. My goal is to make every customer and client feel beautiful and leave with a spring in their step. At our shop/salon we aim to bring out the beauty that is already there. As for the ugly remarks and attitudes…you can leave those at the door.

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women

You know you like it

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Every day, at least once a day, a woman comes into the shop looking for something new. I see her come in the door, We exchange our “hello’s”, she heads over to her “go to” product, picks it up, puts it back on the shelf. She picks it up again and puts it back down. She starts to walk around the store, looking at all the shelves of product. I ask if I can help her. She tells me no. She ends up back at the shelf she started at, and sighs. I walk over and ask “Are you sure I can’t help you?”. She turns to me, sighs again and says “I guess you can. I mean maybe, I really don’t know.”. So I ask her why she picked up the first product then kept putting it down. (lets say it was Joico JoiWhip for educational purposes.). The response is always the same “I was told I needed to change my products.”. So I ask her, “Do you like JoiWhip? Are you happy with the hold and volume it offers?”. This response is always the same also, “Yes, I love it!”. I reassure her that if she has found a product that works for her and she likes it, she doesn’t have to change it. “If it ain’t broke, don’t fix it.” is what I end up saying and usually I get a laugh. I was once corrected on my grammar but at least it wasn’t accompanied with a flying flat iron.

Ladies and Gents, when it comes to your hair products, if you like the products you are using, keep on using them. You don’t need to change because someone said so…that being said – I do highly recommend to stop using drug store product and invest in professional salon products. You know your hair, you know what it will do and what it won’t. You know how much or how little time you want to spend on your hair. You know the scents you like and the hold you want. The same goes for your life. If you like what you are doing, keep doing it. If you like to bang your head to Iron Maiden…bang away. If you like to skip down the lane…skip away. You know yourself and what you like. Trust yourself. I have said on many occasions that I believe a little fairy dust goes a long way. I am forty years old and I am sure many people I meet may think I am a little “off” because I say hello to caterpillars – you never know – the one you don’t say hello to may be the one caterpillar that is capable of speech.

If you like your JoiWhip or your Moroccanoil or your BigSexy Spray and Play – keep using it. If you like to sing along to Weird Al while you drive around town – be like a surgeon and tell ’em to eat it. Be yourself and trust yourself – there is nothing more beautiful.

 

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

Do you want a sale or a customer?

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Customer service. A term that we all know, a term we have all heard, a term we have all been taught. Unfortunately, as of late, a term many are not utilizing to their full potential, if at all.

It happened again today. I had a customer come into the shop and when I asked her “can I help you find what you are looking for?” it was met with a scowl and a snap of “I’ll let you know. Can’t I just look around?”. I have heard this many times and just let it roll off my back, nine out of ten times it has nothing to do with my question. After a few minutes I said “Just so you know, if you can’t find what you are looking for, many companies changed their packaging this year. Let me know if you need some help.”. She was quite happy with what I had told her. You see, she was looking for a KMS product and her stylist said it was discontinued. It wasn’t discontinued, the packaging changed and they renamed the product – KMS Flat Out anti humidity seal is now KMS HairStay anti humidity seal. She was over the moon with excitement. We got to talking about product and she ended up apologizing for her response to my greeting, telling me “I’m not used to getting service and dealing with someone who knows what they are talking about.”. I thanked her and told her not to worry about it, I know just how she feels.

You see, I am not only the manager of our retail/salon, I am also a customer. I am a customer of our distributors and manufacturers and I know how frustrating it can be when you are not being listened to or given the proper information about the product you have purchased. In my opinion (you know I have to give it), in business, it all comes down to customer service. The better the customer service the more business you will receive. Personally, when we need a product at our shop, the owner and I tend to buy from the company that offers us the best customer service and support. Back to the tale at hand.

After speaking with my customer about her hair, I found out that it was over processed at her last appointment at her salon and she wasn’t happy at all. So I gave her a few samples of the Kpak Revitaluxe treatment to try and let her know that it would help her hair look and feel better and would help repair some of the damage. I asked her what she wanted her hair to look like. I asked her what products she used at home. I asked if she liked to blow dry or air dry her hair. She laughed and said I asked more questions than her stylist. I told her that was my job, to help her find what she needed so she could do her hair and like the results. I asked a few questions and showed honest interest in her and ended up selling three products and she left smiling and hopeful, and with our Salon price list.

Take the time with your customers. Customer service isn’t just about making the sale. It is about building a relationship with your customer/client. If you build a relationship and trust, not only will you have a sale, you will have a customer.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

No, I don’t want to tend the rabbits

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Ahhh, that all too familiar chirp of the door chime of my shop. A woman comes in and I ask her if I can give her a hand finding what she needs. She tells me “I am looking for a good conditioning treatment.”. So, I show her the Joico Kpak Revitaluxe. I admit that it is one of my favorites and tell her that everyone that has tried a sample has come back to buy it and I offer her a free sample. After explaining how it restores the porosity of the hair, she asks me “So, are you a stylist?”. “No, I am the manager and I have…” this is when I am spoken over with the all too familiar “Hmmppt…well if you are not a stylist, how can you know anything?” What I want to say is “well…hooked on phonics done worked for me and I done taught meself to read!”. Alas, that doesn’t happen. What happens is I smile, take a breath and explain that I have been in the beauty biz for over 10 years and in customer service for over 20 years. I explain that I have been to every product knowledge class and that I run the store, so I make sure I know everything about what I sell. She still looks at me like I am Forrest Gump or seems to wait for me to start talking about “tending the rabbits”.

Yes, it’s true. I am not a stylist. I am not an aesthetician. I am not a university graduate. What I am is intelligent, articulate, kind and one hell of a sales person and manager. Yeah, I said it. Muhammad Ali said it best “It ain’t braggin’ if you can back it up”, and I can back it up. Don’t get me wrong. I am  a firm believer of furthering one’s education. Some times life gets in the way and some of us aren’t able to go to college or university. That doesn’t mean that we are any less intelligent or capable as our post secondary peers. That being said, I also believe in educating yourself, about yourself. Finding out who you are and what you like, not what everyone expects you to be or what you “should” be and what you are supposed to like.

People tend to judge quickly. Yes, I am a girl standing in a shop, that does not mean I have always been a girl standing in a shop. Also, I have chosen to be where I am today. Yes, its true. Believe it or not…some of us actually enjoy what we do for  a living. Shocking, I know. I have had many experiences, corporately trained and such…a tale for another time.

You cannot teach passion, you either have it or you don’t. If you have passion for what you do as I do, you will become an expert because you will soak up all the knowledge and facts you can like a sponge. You will be excited and in turn make others excited. I have yet to hear of a course anywhere that can teach that.

I may not be a hair stylist,  but I can still teach you a thing or two.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women

What are you so scared of?

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Today’s tale is for all the stylists out there. Not a stylist? You may continue reading, you may even end up telling your stylist about this blog. It could help her be a better stylist and help you and her other clients like their hair for more than two days after the appointment.

You see, most Salon’s do not put any energy or focus into their retail. Retail meaning selling the products that they use during their services, be it a pomade or a flat iron. Everyday, and I mean everyday I have women coming into our shop saying the exact same thing… “I just had my hair done a few days ago and it looked great but now look at it!!! I don’t know what she (meaning the stylist) used and I can’t do my hair.”. So, this is wear my rendition of 20 questions begins. “What shape was the bottle she used?”. “What color was the bottle?”. “Did it foam up or did it look creamy?”. You get the point.

Something I cannot wrap my head around is this. A stylist has no problem telling their client that their service will cost $185.00 but they cannot muster up the courage to ask the client if she would like to purchase the mousse that was just put into her hair for $10.95. Seriously?!? It’s a win win. The client will be able to achieve the look you have just given them and the time in between each visit, your client will be happy with her hair and in turn with you, her stylist.

I have compiled a little list for all you stylists out there of what a client sitting in your chair should never hear. I mean NEVER.

– when your client asks “What’s that your using?” DO NOT answer “Oh, just some free stuff from my rep.”. Tell her what it is, tell her how to use it, offer to her that she can buy some on her way out.

– after finishing your color service and your client asks “What shampoo should I use?” DO NOT say “Oh, just pick something up at the drugstore”. – Are you crazy? Anything but professional shampoo could fade her color and make her hair look dull and lifeless – and guess what? When that happens she isn’t going to blame the shampoo – she’s gonna blame you.

– when your client asks about flat irons DO NOT answer her with “Oh…these are for professionals only” – come on…it’s not brain surgery…if you can iron a shirt, you can use a flat iron. Besides, it sounds a little rude and kind of belittles your client.

– if your client is currently using a professional hair care line that you do not carry, do not tell her “Oh, that line is crap!”. Now you have not only made yourself look stupid, you have insulted your client. Instead, compliment her choice and offer something similar that you carry. If you are not familiar with the line she uses, keep your mouth shut and after she leaves hop on Google and educate yourself.

If you decide to sell retail (which you should), sell the client the proper product, not the one with the highest commission or profit margin. Greedy will get you nowhere FAST. Think about it, would you like to be sold something that isn’t what you need just so the salesman gets a spiff? (Spiffs are when product has a higher commission put on it because the product needs to be sold).

All the manufacturer’s from A-G to Sebastian offer free product knowledge training for all salon employee’s. They offer awesome promo’s for your stylists and your customers. I have had many of the companies give me free product for a gift basket that my shop either puts in a monthly draw or offers as a donation for local charities.

In recent years the shampoos, conditioners and styling products at the drug stores and department stores have increased their prices and quite honestly, when they are not on sale, they are only $1.00 – $3.00 less than professional salon products. I believe our clients and customers deserve to have a good hair day everyday.

What about you?

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized

The Replacements

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***Original post from September 2012 – Updated for your viewing and hair pleasure August 2016!

 

We have all been there. We have all been her. We have all been the consumer who waltzes into the Salon and heads over to our favorite shelf that holds our most precious product only to drop slowly to our knees while we wail “…They…discontinued…my…hairspray!!!”. For a moment, the Salon falls silent, not in shock but in respect of the loss.

Unfortunately most companies decide to revamp their lines and their products and don’t let the Salon owners, stylists or the public at large know that they are doing so and leave us all hanging, wondering “Does it still exist? Is it in a different bottle? Does it have another name?”.  KMS California is not such a company. In the last year they revamped their line and discontinued some products – put down the torches and pitchforks people, take a breath. KMS California thought of those of us who do not wear waterproof mascara and gave a detailed description of what products are no longer with us and which products would be a suitable replacement. So, since I have it, I thought you would like it too and being me, I have compiled a list for you.

That Girl in the Red Coat KMS

 

– If you were using Hairstay Sculpting lotion – try Curl Up perfecting lotion

– If you were using Hairstay Quick finishspray – try Hair Stay medium hold or Hair Stay maximum hold spray

– If you were using Hairplay Soft wax or Hairplay Hard wax – try Hair Play Design wax

– If you were using Hairplay Texture blast – try Add Volume Root and body lift

– If you were using Silksheen Shaping creme – try Tame Frizz smoothing lotion or taming creme

– If you were using SilkSheen Silk treatment – try Moist Repair Therapy treatment

– If you were using Silksheen Therapy plus – try Tame Frizz de-frizz oil

– If you were using Silksheen Gloss Spray – try Hairstay Anti-Humidity seal **AWESOME

– If you were using AddVolume Gel conditioner – try Add Volume Body build detangler

– If you were using AddVolume Blow dry lotion – try Add Volume volumizing spray or Hair Play messing creme

The complete FlatOut line was discontinued and replaced with the FreeShape line – it does everything the FlatOut line did and more! Here are the big movers from FreeShape at our shop.

FlatOutHot pressed spray – now FreeShape Hot flex spray

FlatOut Anti-Humidity seal – now FreeShape Anti-Humidity seal

FlatOut Straightening creme – now FreeShape Hot flex creme

Some products have not changed….the bottle is just another color and their name has changed…

So there you are. You can wipe away the tears. You can calm down. KMS California has thought of you, the Salon owner, the stylist, the consumer.

 

–

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Tales of Truth…Part 6

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Ladies and gents, it’s that time again…tales of truth. To be clear, yes all the following events have happened to me personally, and no I don’t make these things up…sometimes, more than you know, I wish I did. I checked the calender and the full moon will not be upon us until the 29th. this month so I can only imagine what may be in store in the coming weeks. (By the way…most of the following events happened in one day. Yep. One day…yesterday. It was raining all day so if this is what rainy day people are like guess who will never live in Seattle.)

– Arrived at work by 8:45 a.m.. First phone call of the morning – A customer had shopped at the pet store next to our shop on the weekend  and bought a light bulb there. Then she came into our shop  and my ptg (part time girl) offered to put the light bulb in her bag. I guess once she get home the light bulb was missing. She called to ask if we had it. I told her we did not. I checked our lost and found and it was not there. She proceeded to tell me “well, it’s not in my car. It’s not in my bag. It’s not anywhere to be found.”. I told her that I didn’t have it either. She had a hard time accepting this…again with the Dr. Suess rendition of where is my light bulb. To be clear…we offer many services at our shop/salon…holding light bulbs hostage is not one of them.

– I live in Canada and the Ontario government makes me charge HST on products. I had a customer yell at me about the HST. Not about the government making me charge the tax, that I personally charge the tax and that I am not being fair to the consumer. Did I mention that is now only 9:45 a.m.?

– A woman got quite angry with me, her hands were shaking like she had just found her savior, because Goldwell had changed their packaging and reformulated the mousse she liked. It is now 10:15 a.m..

– At my shop, some of my distributor’s are kind enough to offer us a discount, and we like to pass the savings along to our clients/customers, so our prices tend to be about 10 -15 % lower than at other Salons. I had a woman get mad at me because our prices were lower than at her Salon and I couldn’t tell her why they don’t offer a discount. Time – 11:30 a.m..

– A woman wanted a new hairspray and I asked her what kind of hold does she like, to which she responded “What does that have to do with anything? I am looking for hairspray!”. Give it a minute….there you go. (She was thinking I meant another kind of holding I guess…that stuff is sold across the street).

So, to be clear…I will not hold a light bulb hostage, I did not make the decision to charge HST tax, I didn’t tell Goldwell to change their products or packaging, I do not know why other Salons do not help their clients/customers save money and  the only hold I am interested in is the hold of hairspray.