beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

If you are a stylist…you are a sales person

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Ladies and Gents, we are in the business of Beauty. Yes…the business, and as in every business, sales and selling are what keeps the business alive,competitive and profitable. “Oh…I’m not a sales person.”. “I am a hairstylist…not a sales person.”. Two of the most common phrases I hear from hair stylists and Salon owners. Today’s tale is to put this myth to rest. Yeah, I said myth. … convincing a woman to give you 3 hours out of her hectic schedule and pay you $175.00 for hair color – if that isn’t selling than I don’t know what is.

I manage an independently owned retail shop/salon, and I can tell you, in all honesty, that our retail sales make up for over 70% of the salon’s revenue. Yep…you read that correctly, 70%. Many of my customers are the clients of other Salons. Salons that don’t retail any product, or sell the products that they have on their shelves. I am on the front lines, so to speak, and am here to tell you that your clients and customers want their hair to look the same between appointments and are willing to spend that little extra if it means that their hair will look good and feel good. Your clients and customers need to be taught about their products, how much to use and how often. There is a need that is not being met…well, I am meeting it. You can too. You can. Think about it, you have your client in your chair for at least 45 minutes. That is 45 minutes that you can discuss the shampoo, the conditioner, the conditioning treatment, the styling products, the hair dryer and the flat iron you are using on them that day. You can have them smell the products, feel how the dryer’s handle fits their hand, and show them how to adjust the temperature on the flat iron. 45 minutes. There are moments that I have 6 retail customers at once and I have 5 minutes to explain products and how to use them. If I can sell $75.00 worth of product in 5 minutes, imagine what you can potentially sell in 45 minutes.

All professional hair care lines offer product knowledge classes. All professional hair care lines have their own websites that offer a break down of each product, their features and benefits to each hair type. Every bottle offers a description of what the product is used for, and how to use it. It is time to educate yourself and your Salon staff. It really is that simple. At least 3 -5 times a week I am on my lap top or my phone, with my customer right beside me, looking up a product, or showing them a tutorial on You tube. The information is out there. It’s time to find it and use it. Being me, I have compiled a little list for you, a retail aid if you will.

– First and foremost – stop fearing the sale. When you are telling your client about the product you are using in their hair, you are having a conversation. …if you are able to tell them about your nightmare of a date last week, you can tell them about the hairspray you are using.

– remind your client that their new hair color is an investment in themselves, and that is it a worthy investment, that using Salon professional shampoo and conditioner, like the one you use on them each visit, will prolong the vibrancy of their color and nourish their hair to keep it looking like they just left the Salon.

– while using your flat iron, explain to your client the difference between the quality of professional hair care tools and department store brands. In my experience, once my customer understands the difference, the question of what to buy and where to buy it is answered. The value of Salon  professional products has been explained.  Not sure where to begin? Check out my Salon Tale;

To go where no flat iron has gone before

– when your client tells you they love their hair, tell them that if they use the products you used that day that they can love their hair everyday. Offer them 5 more minutes of your time to show them how to use the product.

– offer a complimentary consultation on how to use products. Many times, in my experience, my customers have the proper products at home, they are usually using too much or too little, or the application of the product can be improved. Many of my new customers purchase their products from me because I offered this service to them.

– ask your clients/customers if they are happy with their hair. Their answer will give you all the information you need. You will find out that their hair goes limp by noon, or their frizz is getting out of control. Let them know that you have products that can help them, and offer to show them how to use them.

– explain the value of  Salon professional hair care products. I personally go around to check on prices at the drug store and department store. Many of the products are $1 – $3 less than Salon professional products. I explain this to my customers and remind my customers that Salon professional products are higher quality and more concentrated = less product used and more money saved. …and their hair will look and feel terrific.

It’s time to make retail a priority in your Salon, plain and simple. Retail in the Salon is a win/win. Your clients hair care needs are being taken care of, their personal investment in themselves is being nurtured and protected and your Salon has added revenue. Take the time to talk with your clients, educate your clients and not only will you have made a sale, you will have created a customer.

 

 

ThatGirlx3          ThatGirlx3

 

 

beauty, communication, Hair Care, health and wellness, parenting, That girl in the red coat, Uncategorized, Women, writing

Deal with it.

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The last month has been a real eye opener, not only at the Salon, but everywhere I look, and with every conversation I have. Maybe the planets are aligned..or misaligned for that matter. Maybe it is due to getting the stupid cut out (hysterectomy). Maybe it is that I am on the cusp of my 42nd birthday…who knows. All I know is this, “If you don’t deal with your shit…your shit is gonna deal with you” (came across this a few months ago…and ain’t it the truth). From a woman who thought that becoming a blonde at home would be nice & easy and make her partner take notice, a woman thinking that a pixie cut was all she needed to make her boss see her worth for that promotion to V.P. of marketing and a woman thinking she had everything under control because she made a list everyday…I have seen it all. What did they all have in common? Masking the real issues…not dealing with their shit. No amount of box dye will fix the problems in the bedroom, or will take chocolate brown tresses to platinum blonde. A great hair cut may get you some attention, but a great head shot does not a great V.P. make. As for the list maker, sure, you may be organized, but as you check off “sew button on shirt”, your child may have hurt feelings that need mending. You checked off “pick up cupcakes” for the family celebration…but you weren’t present. “Pick up prescriptions” -checked off, listened to hubby’s response to how he was feeling – but didn’t really hear him. Ladies & Gents, I know of what I speak, for yours truly is the list maker. It took me almost 42 years, I finally realized, lists are great, for the grocery store, for daily chores. They are meant to keep your tasks organized – not your life. Big difference. HUGE.

Sorry to disappoint, I will not be sharing the personal tales of my own shit dealing with me – for not all the tales are mine to share and I respect the privacy of my beautiful girl and my lovely hubby. The purpose for today’s tale is to remind you, and myself to ease up, slow down, pay attention and be present. It is true Beauties – if you don’t deal with your shit…your shit is gonna deal with you – and your shit doesn’t care what time of day, where you are or who you are with…it’s gonna pop up and deal with you. So take it from me, it’s best to deal with it, what ever it may be. Shit ain’t always pretty – hence the fitting name – shit. It’s gotta be dealt with. It’s gotta be said. It’s gotta be hashed out, then it’s gotta be put down and left there. Not just for those you love, but for yourself.

– want to spice it up in the boudoir? Talk to your partner…sometimes renting a movie (nudge nudge, wink wink) is all you need to get new idea’s brought up…pun intended.

– if your partner thinks blondes are more fun, save yourself the cost of a color correction and buy a wig – trust me…they aren’t looking at your hair color… they’re not.

– want that new promotion? Get your credentials together. Put together a presentation about you and why they need you – not why you need them.

– when someone is speaking to you, listen to them. Really hear them. Put down your phone, look up from your laptop, mute the television and pay attention. If you aren’t listening, you can miss what is being said, and damage can be done, feelings can be hurt.

– when someone is ill or has a health issue – let them bring it up. They know what they are going through, they know how they are feeling. They do not need to be reminded of it, with every conversation.

– when your child wants to speak to you, stop and listen. It may be about the cute puppy they saw on YouTube or it may be about the funny thing their bff said. It may also be about how they are feeling about their reflection…pay attention.

 

As for lists, if you have to make a list, remember it is only a piece of paper with some things written on it. It will not explode in 10 minutes if all tasks are not crossed off by 2 p.m. …something I gotta remember.

 

 

 

 

 

beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Great Expectations

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Spring is upon us. Yes, I know Mother Nature is taking her sweet time welcoming Spring across the threshold, I assure you, Spring is in the air. Every year, around this time is when it begins. Ladies and Gents are looking to brighten up their lives and change it up a bit after their Winter hibernation, and usually the change begins with their hair, usually with the holy trinity of hair – a new cut, a new style and a new color. Today’s tale is to help you and your stylist make the transition to the new and improved you a positive experience, where the only tears shed are tears of joy.

We’ve all been there. Flipping through our favorite fashion magazine or surfing the beauty pins on Pinterest and at long last, our lifetime search for the perfect hairstyle appears in front of our eyes. The clouds part, the sun’s rays illuminate the image before us and in the distance we hear the faint echo of the angel’s singing. We run to the nearest Salon, the picture that the heaven’s bestowed on us in hand and burst through the door exclaiming “I want my hair to look like this!”. First things first…unless you are Jennifer Lopez, you will not look like Jennifer Lopez. We can help you have hair that looks like her hair (with an investment of some hair extensions), we cannot make you an exact replica. For those familiar with my Salon Tales, you know I have told you that when you want to change your hair it is always best to bring a picture (a color picture) with you to your appointment. This being said, you have to remember that the picture is a guide line for the stylist, they may not be able to achieve the exact color or cut you desire – hence why honesty on your part and a proper consultation by your stylist is key. Being me, I have compiled a little  list for you all, a guide line of sorts;

– when looking to change your hair color, be prepared that the color you desire may not be able to be achieved in one appointment – if you have been using box dye to achieve your raven black locks and have now decided you can rock the golden tresses of Khaleesi, no amount of dragon fire will make that achievable in one appointment.

– many …not all, but many of the women you see on the pages of your favorite fashion magazine are wearing extensions, either for length or volume or both.

– ALL the hair styles you see have one thing in common – PRODUCT. To achieve volume, hold or texture, you must use styling products and styling tools. *Many styling products that are created to help you achieve volume are thermally activated – you need to use a hair dryer for the best results.

– always let your stylist know if you have been using a box dye at home. There is no judgement – the stylist needs to know that there is a possibility of the color going a little funky. When the stylist is aware of what they may have to deal with, they can mix the color accordingly to achieve the desired result, or as close to it as possible.

– when looking to change your hair style, ALWAYS ask the stylist how much daily effort it takes on your part to keep up the style. Find out if you need to have a flat iron to achieve the desired look, or if you need a pomade and a hairspray. * In my decade of experience in Salon Retail many times the cut and color given were spot on, at the Salon. Unfortunately the stylist at the Salon the customer went to never explained how to style the new ‘do, nor was any direction given on what tools, styling or otherwise were needed.

– REDS. One thing you must know if you are going to color your hair red. It will fade. No matter what you do, it will fade. The red molecule is too big to properly penetrate the hair, so it will fade the quickest. Reds have the most upkeep, so if you like to go to the Salon every 8 – 10 weeks, red may not be the color for you. * Sulfate free shampoo’s can help retain the vibrancy of your reds a little longer – Joico Color Endure is now sulfate free.

20150514_134714  *** NEW ADDITION to the Joico Family – Color Infuse Red – a color depositing Shampoo and Conditioner to bring the life back to your fabulous red tresses!

– many of the vibrant colors tend to fade quicker than the other shades. Healthy Sexy Hair has an awesome product to help keep your vibrant  locks bright – Reinvent Color Care Top Coat. This gem is suitable for all hair types. It is a clear coat for your hair – think of a top coat for your nails – this product is a top coat for your hair color. It also gives a boost to the color in between services by adding more gloss and sheen.

– you will have regrowth. The hair color penetrates the hair, not the scalp. Once your hair begins to grow, you will have a line of regrowth. If regrowth bugs you, or you don’t have the time for root touch ups every 3 weeks, there are many options open to you. One of the most popular is the Ombre or Reverse Ombre….or, like yours truly, have blonde on top and dark underneath so when my roots come in it looks like it’s on purpose….smoke & mirrors baby….smoke and mirrors.

Image

 

– pixie cuts are great, I have had every imaginable pixie cut known to man. A pixie cut, although short requires maintenance and product, something to think about if you are just a wash & go kind of girl.

– for my Gents – there are great hairstyle options for you today. Most require a little time and effort on your part, so if you are like your female counter parts and do not want to fuss with your hair, the New Side Part may not be for you.

– another for my lovely Gents – your beard and your moustache require a little attention and product as well. American Crew has a great product line for shaving and facial hair maintenance – American Crew Shave.

One last little bit of advice. If you are feeling the need to change your hair, or your hair color, be sure it is your need. Changing your hair or yourself for that matter, for any one other than yourself, will always end in tears and frustration. You will never be happy with your reflection because it is not the reflection you want. Hair color mishaps can be corrected, hair will grow, clothes can be returned or given to charities. A broken spirit or lack of love of your reflection is not as easily repaired.

Everyone has their own definition of beauty. Be your own kind of beautiful.

 

beauty, communication, Hair Care, health and wellness, music, parenting, That girl in the red coat, Uncategorized, Women, writing

Hold Factor

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I really was going to tell a tale of hairspray and the difference between the level of hold, or hold factor different sprays have, alas, that will have to be another tale for another time. As I began to write about hold factors, I found myself thinking about the hold factor of people, emotions and thoughts we allow in our lives. …what can I say, I have had 4 cups of coffee and this is how my mind works. As you know, I manage a Retail shop/Salon. The Salon is a place that men and women come to  feel better about themselves, to improve their reflection, to find what was once lost. Some days, ours is a place of refuge from the pushes and pulls of their daily lives. It is their escape from whatever may have a hold on them that day – be it a sick child, an aging parent and more often than not, an escape from what they really think of themselves – or what they think they are supposed to think of themselves.

For those of you familiar with my Salon Tales, you know that I haven’t always been the confident, classy, sassy and a tad smart-assy woman that I am today. I have been the young woman who missed out on trips to the beach because I wasn’t “beach body ready”. I have been the woman who was afraid to leave the house without her make up on. I have been the mother feeling like a failure because I thought it was protocol to drop my child off at the Birthday party, not stay and stand in line for my turn at pin the tail on the donkey. …speaking of which, whatever happened to dropping your kid off at their friends birthday party and picking them up when the party is over?…back to the tale at hand. I have been the woman who was judged because her 3 year old daughter knew the words to Domino by KISS. I have been the woman who put her dreams on the back burner out of fear of judgement from those who told me that “as a mother, to be fulfilled, your children should be enough.”. – now I know that they were drinking their own  kool aid.   …wait for it…there you go.

Today’s tale is aimed at all the Ladies and Gents (yes Gents – men have hold factors too Ladies), to remind you that you are enough, that you are worth what ever you think you are worth – and only your opinion matters.

– For all the mothers out there – we are supposed to be in this together. If you are a stay at home mom or a working mom – we love our kids the same, we have the same worries and hopes for our children, we our mothers – no better, no worse. I stayed home with my daughter until she was 5 – that was a personal choice that worked best for my family. Never once did I shun the working mom – if anything I asked if she needed my help. An additional tale for your viewing pleasure;

Beware of yoga pants & ponytails

– Do you have a dream? Is there something you have always wanted to do, ever since you can remember? Then do it. As parents, the best thing we can do for our children is pursue our passions and chase our dreams. How are our children going to learn to dream if we don’t show them how?

– Go to the beach. Just go. Forget about being “beach body ready” and go and have fun. No matter what your weight or bust size – we all get sand in our suits.

– Unless your name is on the birthday invitation to little Johnny’s birthday party – you do not have to stay at the party. Trust me, the parents that frown when you drop off your child and ask “what time should I pick them up?” are wishing they had the guts to do the same.

– Ladies and Gents – let your spouses/partners choose the hair style they like, that they feel most comfortable with, that makes them feel desirable. It doesn’t matter how good you think a certain cut will look on them if it makes them feel ugly and inadequate.

– The above goes for stylists as well. Never let a stylist tell you what cut you should have. It is a stylist’s job to help you find the look you want, not tell you the look you want. If you aren’t sure about making a drastic change with your hair, don’t do it.

– I once read that “worrying is praying for what you don’t want” – remember that the next time you worry about the opinions of others.

– If you want to change your hair color – go for it.*at the Salon. Becoming a blonde was the best thing I ever did. It hides my gray’s and I do have a lot of fun …proving that blondes are NOT dumb.

– Introduce your children to music, from Mozart to Metallica. Music will open their minds and lift their spirits, no matter what the genre.

In the wee small hours of the morning, all that matters is what you think. All that matters is you have done your best and that you will continue to strive for better. All that matters is that you are kind. All that should be important is what you deem to be so. The only hold factor you should be concerned about is the hold factor of your favorite styling product.

beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Through the looking glass

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Today’s tale is going to be short and sweet. The past few days have been full of reflection for yours truly. For those who follow my tales, you all know that since I have entered my forties and had the stupid cut out (hysterectomy) I have found myself again. What was once lost has been found.  This week I came across another piece of my puzzle.

When I was a child, my sister and I would spend our summers and school holidays with my grandparents. You have heard my tales of my grandmother Leah. Today’s tale is that of my grandmother Alice. Tomorrow we lay my grandma Alice to rest. When I was a child she would indulge my imagination. She would let me play restaurant for hours on end, she would give me paper so I could make a menu, she would let me take over the living room and make it my restaurant. She was always the customer and I was always the waitress/manager…big surprise. She would listen to me recite my times tables over and over and over …always with yours truly exclaiming my intelligence and always agreeing that “Yes! You are so smart!”. She made me hot cocoa with colored marsh mellows. She taught me how to play crazy eights. She taught me how to use a knife and fork – like a young lady. She let me turn my cake upside down so I could save the icing for last. She always told me that “gramma loves ya”. As I was going through my photos and memories this week, I came across a picture of my sister and I having a “Beauty Shop” day at my grandma’s house. I remembered how I loved to have my hair clipped and curled and thought the portable dryer was the most amazing invention on earth. I found myself smiling, at how far I had come just to return to where I began.

Thank you Grandma, for seeing my beauty and helping me to see it too.

 

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beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Not your usual Top Ten list

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Everywhere you look, on facebook, on twitter, on Pinterest, even on the cover of the magazine’s at the express check out, everyone seems to have the newest idea or the newest “how to” for your “best hair day EVER!”. Granted, some of these idea’s are quite useful and helpful. Many, sadly are not. There are no miracle cures for split ends, there isn’t a 10 minute technique to make a brunette a platinum blonde, and sorry to burst your bubble – your hair will not grow 2 inches in 2 weeks – no matter what product you put on your scalp. Over the past weeks many customers have wandered into the shop with the same question “Do you have something that will fix this?”, as they point to their head…or hat depending on the damage done. I have seen women with hair that looked and felt like straw. I have seen women who’s hair felt like wet cotton – although their hair was dry. I have seen women with patches of singed hair. I have seen women, that their hair had so many shades of gold and orange their head looked like a paint swatch. As always, my aim is to educate and enlighten, so, being me, I have compiled a list. A “Top Ten of what not to do” list. You’re welcome.

1 – If you want to be the blonde bombshell that you have always known was inside you, do not attempt this at home. I know the box shows you that a brunette became a platinum blonde – trust me, it’s not gonna happen. Save yourself an evening locked in the bathroom and go to the Salon.

2 – Coconut oil smells terrific and has many health benefits. One thing it is not is a thermal protectant. *Unless the package states it is a thermal protectant and meant to be used with a flat iron, DO NOT use any oil on dry hair and then proceed to use your flat iron. I want you to picture a hot frying pan…what happens when you add oil to it? Exactly. See my previous post –

You should hear sizzle at the stove….not at the vanity

3 – Split ends are a result of damage – from being too aggressive with the brush while trying to rid yourself of tangles to over processing your lovely locks. The best way to keep those pesky splits at bay? Go for a trim every few weeks. Before you faint – get out your smelling salts – I am not saying get inches chopped off. Ask for a baby trim – literally millimeters trimmed off…or 1/8″ for my non metric beauties.

4 – There isn’t any product on the market that will make your hair grow inches in weeks. There are some products out there that state you will notice 1 – 2 inches of growth in 6 weeks…that is the usual amount of growth for anyone in good health.

5 – Toner is not a magic potion found in a magic bottle.

6 – Purple Shampoo/ Blue Shampoo will rid your lovely blonde or silver locks of the yellow/brassy tones that blondes/silvers pick up due to product build up, pollution and nicotine. Purple/Blue Shampoo will not make you more blonde. If you have colored your hair and you now look like the great pumpkin, no amount of shampoo will make you blonde. Time to call the Salon.

7 – Plastering your teen daughter’s head with hairspray will not stop her oily scalp. I don’t know who thought this one up. Oily scalp is common for teens, boys and girls alike. It is hormonal. Senscience Specialty Shampoo, Joico’s Daily Care Treatment Shampoo, RUSK Sensories Purify Shampoo and AG Peppermint Wash are terrific shampoo’s to help oily scalp conditions.

8 – A professional stylist would never tell you how to color your hair. Until the color is applied, there is no way of knowing how that color is going to process on your hair – something to remember the next time you are told “oh yeah…just use this and that and you’ll be fine”. …I know it happens, the stylists in my Salon are booking color corrections because of so called “professional” advice.

9 – Unless you have natural wave or curl in your hair, you need to use a curling iron or get a perm to achieve tight, bouncy curls. No amount of curl activating cream will make your poker straight hair curly. You may achieve a slight kinky wave from the product build up, but if ringlets are what you desire, you will need some mechanical (curling iron/wand) or chemical help (perm).

10 – Most conditioning treatments have done all they can do in 20 minutes. Leaving them on overnight has no added benefits.

I know I said this was a Top Ten list, I do have one more very important addition…throwing the flat iron is never a solution.

beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Telling Tales

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It was two years ago today, after circling my dining room table a few dozen times while looking at my home computer out of the corner of my eye, that yours truly sat down at our home computer, typed “wordpress” into my Google search engine and hit enter. I selected the link to the wordpress site. My mouse hovered over the “sign up and start publishing now” icon. I had to keep taking my shaking  hand off the mouse, I was terrified I would click and start publishing before I was ready. I was terrified to begin, what if no one reads it? What if they all think this is stupid? What if I am not a writer? What if this is all a waste of time? After what seemed like an eternity, I decided to stop listening to the shouting voice of fear in my mind and to listen to the ever present whisper of hope. I took a deep breath and began. I am so happy that I did.

As I was finishing my ‘do for the day with Joico’s Power Spray (my new FAV!), I found myself thinking of that morning two years ago, and began to say thank you to my reflection. I actually welled up a bit. Yep, there I was talking to my reflection, can of hairspray in one hand, tissue in the other. No need to call the white coats, I was having a moment. A realization of how far I have come since that morning. I like my reflection. I think I am pretty. I feel beautiful both inside and out. I am proud of myself and am confident in my abilities. Now when I have an idea or want to try something new, hope shouts and fear whispers.

If I had listened to fear that morning, I would not be a guest blogger for http://www.salonmagazine.ca , I wouldn’t be a contributing author for http://www.hairstyle-blog.com , I never would have been invited to the Contessa’s. If I had let my fear make my decision I wouldn’t have all the fabulous connections on Twitter, many who inspire me or make me laugh on a daily basis. I wouldn’t have my lovely laptop on which I tell my tales – a beautiful birthday gift from my husband and daughter, because they believed in what I was doing. I wouldn’t have had all those evenings of bursting through the back door exclaiming to my husband and daughter about the retweet or follow I received from some pretty snazzy people, or the utter excitement to share a published article with them. If I had listened to fear, I wouldn’t have been able to show my daughter that her mom was published on not one, but four websites. I wouldn’t have been able to prove to her…and myself, that hard work, taking a chance or two and faith in yourself pays off. If I had let fear control my decision I never would have found people like myself – people that celebrate each other, people that want to raise each other up and help each other out.

In celebration of my 2nd Anniversary, I have a wish. A wish that you will find your passion, that you will chase your dream, that what was once lost will be found, that your shouts of fear will be silenced and your whispers of hope become the song you sing in your mind and in your heart. More tales are on their way Beauties. Thank you for your support. Thank you for sticking around when tales were few and far between. Thank you for the love.

beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Sisterhood

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As I sit here in my 42nd. year in this earthly realm, I am still astonished at the treatment of women, by other women. In the past weeks I have seen women roll their eyes behind another woman’s back after telling her they “loved her new cut!” – in front of their daughter. I have heard women snicker about a woman following her dream of opening a business for herself – in front of their daughter. I have heard a woman call another woman a “ho!” because of her personal choice to leave her marriage – in front of her daughter. I have heard women bashing their teenage daughter’s choice of hair color – in front of their daughter. Ladies – just what do you think you are teaching your daughter about how to treat other women?

I have a daughter on the cusp of turning 17. I remember how difficult that age was…too old for some things, too young for others, feeling like no one “gets you”, wanting to be an individual yet still blend in enough not to be centered out, figuring out who you are and who your friends are, all the while trying to keep your hair perfect and your mascara from flaking in case “that boy” walks by and happens to say “Hey” to you for the first time. As mothers, we need to remember these things. Today, there are pressures our daughters are having to face much earlier than we did. Case and point – when I was 10 I liked the way Barbie looked –  today at age 10 girls are feeling like they are supposed to look like Barbie. What our daughter’s need is a soft place to fall at the end of the day. Our daughter’s need an example that there is good in the world and that there are people out there that won’t stab them in the back, that will actually have their back. What our daughter’s do not need is another example of gossip, or snickering or put downs  – they deal with that everyday at school and with their friends and classmates.  Being me, I have compiled a little list, a reminder of sorts.

– Do not belittle the dreams of others, if you aren’t careful you could in turn belittle your daughter’s dream.

– Gossiping in front of your daughter will teach her to gossip and teach her not to trust you. Think about it – if she hears you telling everyone’s secrets, she will think you will tell hers too.

– When your daughter wants a pixie cut – be kind. She is trying to figure out who she is…and introduce her to a good stylist and some great product, like KMS Hair Play Molding Paste – great for texture and separation.

– If your daughter has an issue with an oily scalp, do not point it out to everyone you run into. The only person who you should be talking to (with your daughter’s permission) is your stylist. * If your daughter doesn’t want to talk about it, Senscience Specialty Shampoo is a great shampoo to help control an oily scalp.

– Putting down other women in front of your daughter will teach her do to the same – sometimes just out of pure survival – so your venom doesn’t ever spew in her direction.

– When shopping with your daughter, help her to find herself and her style – not the person and the style you want, or wish you had when you were her age.

– NEVER, I mean EVER, point out your daughter’s insecurities in front of anyone. How would you like her to point out your muffin top to the PTA?

– Remind your daughter…and yourself, that this is reality…not reality T.V.. – the Kardashian’s are already keeping up with themselves.

Before you go and nominate me for Mother of the Year, let me be the first to admit that I can really put my foot in it and say the wrong thing. I am strong willed and have a hard time admitting a wrong. That being said, I have to remind myself that I am the parent. I am the adult. I know better and must do better. I admit to my daughter when I have over stepped my bounds. I do apologize for my words if they felt unkind. I explain my intentions and hope that she believes me. As parents we have no control over what our children do once they leave the house, we can only hope that we have taught them well and that they carry on those lessons once they have crossed the threshold. …oh, and throwing a flat iron is never the solution.

beauty, communication, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – Part 10

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Wow! Part 10. When I began my Tales of Truth series I thought I would run out of material. I thought I would write four, maybe five installments. I am beginning to have a sneaking suspicion that the public at large has heard of my Tales of Truth and are trying to see if I will write about them…at least, that is what I am hoping.

One evening, after my shift had ended, the phone rang and my ptg (part time girl) answered. She asked the customer to “please hold”, put the call on hold and turned to our owner/head stylist with a look of fear on her face. The call was about a brow wax, the customer on the phone wanted to book an appointment for her daughter, her daughter was a toddler. Yes, a toddler. – enough said.

Anyone who lives in North America know that this winter, Mother Nature has showed us what she is made of. We have been under the thumb of the Polar Vortex. Safe to say, we have had a lot of snow. I had a woman get mad at me about all the snow in the parking lot and couldn’t understand why I wasn’t doing anything about clearing it away. I let her know we had been shoveling a walk way to and from the door and clearing the sidewalk in front of the shop. She still had an issue with my lack of parking lot snow removal. FYI…our shop is in a strip mall that has over 250 parking spaces.

The phone rings and I answer with my standard greeting. “Are you open?” to which I answer “Yes, we are here until 6 p.m. today”. “Are you sure you are open?”. Again, I let the customer know we are open. “Okay, just checking. I will be in tomorrow”. – people, I shit you not. This actually happens.

From time to time, there are price increases on product. A fact that no one really enjoys. A customer came up to the counter and said “This used to cost $17.95. Now it is $19.95.”, to which I agreed “Yes, there has been a cost increase and a price increase on this product line.”. She scowled at me and said “I know! The price is higher!”, to which I answered “Yes it is higher. You are correct”. Then she looked at me and said “I know I’m right! I wanted to be sure you knew there was a price increase.”. ….sigh.

A woman told me I had poor customer service skills and was too abrupt. LONG story short – Poor customer service skills = I wouldn’t tell her how to color her own hair. (she had 3 colors in her hair and had used box dye in the past year). Abrupt = I explained that no matter what salon she went to or what color line she used, in 2-4 weeks she would still have regrowth and that the gray roots would return.

We offer complimentary coffee at our Salon and it smells wonderful. We have been using flavored creamers lately that make the Salon smell heavenly. (…a perk to the new flavors – yours truly gets to taste test them). I was at the front desk updating our Facebook page when I hear the familiar chirp of the shop’s door. Before I can get out my “Good Morning!”, all I hear is “What is that smell? …cough. ..cough…It smells so good! Do you sell those candles?”. To which I smile, hold up my mug and let the customer know that it is the flavored creamer in my coffee that she smells. “No it isn’t! cough…sniff…cough..You must have a candle burning in here!”. I reassure her that it really is my coffee. “No way! I don’t believe it! Give me your cup and let me smell it!”….needless to say, I didn’t finish my coffee that day.

A woman came in looking for KMS Molding Paste. I let her know that the packaging had changed but the product was the same. “How do you know?” she asked. I let her know that the line had been revamped over a  year ago and that I had the spec. sheet from KMS California on what products were discontinued and what products had been replaced and what products stayed the same. She looked at me and said “Yes, but how do you really know?”     …see link below

The Replacements

In Ontario, in February, we have a provincial holiday – Family Day. A holiday the provincial government created for a little break in the dull days of winter, and to offer an extra holiday in between New Years and Easter. Retailers and most businesses close for the day. I had posted a sign in our window letting our customers/clients know that we too would be closed for Family Day. A woman came in the shop and as she was paying for her products looked at me and said “Must be nice to make up something like “Family Day” just so you can close the store”. …thank goodness she wasn’t a mind reader.

beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

It’s been awhile

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First and foremost, I gotta thank you all for your patience and your support over the past weeks. It has been over 3 weeks since my newest tale, yet you all kept reading my tales from the archives and sharing my tales, and for this I must thank you. On to the tale at hand.

It’s a new year. (Yes, I realize it’s February). I am not one to make New Year’s resolutions. I tend to make up my mind and go forward, no matter the date. This year, as I was sitting in the emergency room with my hubby (no worries – not his heart – he broke his ankle on New Years Day),both of us were joking and giggling with each other. One – of the absurdity of his luck, and two – it was the first time in 2 years we were at the hospital in the early morning instead of the wee small hours of the morning and he was waiting to be fitted for an air cast, not hooked up to monitors and being poked and prodded. It was then and there I realized it’s been awhile since I gave over and was just grateful. I resolved to myself to go forward with love from now on. Decided that whatever got in my way, negative or positive, I would thank it, and give it love. When push comes to shove, we have no control of what will happen, we only have control of what we think and how we deal. I will admit, I have had a few moments of weakness, like the day I told the 5 foot snow drift to fuck off because the snow kept blowing back in my face. – hey – hubby broke his ankle the same month Mother Nature decided to show us what she was really made of. Back to the tale at hand.

The weather in my neck of the woods has been cold, snowy and not very sunny. So, I understand why some people are grumpy, but at the end of the day, we can’t control Mother Nature, we can only control our nature. I have heard, over and over about how unfair it is that dinner plans had to be changed because of bad weather. I have heard about how unfair it was to come back from a sunny vacation to a snowy mess. I have heard how unfair it is that now your hair is dry and frizzy because of the weather. All of these things are worth a pout or two, and then it’s time to move on.Think about it, these are all things you have control over. You do. Dinner plans may have been changed, remember –  dinner will still be eaten. You miss the sun & surf of your vacation, remember – you got to go on vacation.Your hair is dry and frizzy, remember – with the proper products, your dryness and frizz will be a thing of the past. Over the past weeks dear friends have endured things they have no control over. They have lost both parents, have lost their friends to illness and addiction, have lost their beloved pets, have broken their wrists (and ankles) – these are things that are deserving of more than a pout or two…your frizz…not so much.

I do believe it’s time to be thankful. It’s time to give it some love, what ever it may be. Frustrated at the wind chill factors? Be thankful you have a home – many are hoping they get to the shelter on time for a bed. Pissed off that your hat made your hair frizzy? Be thankful for the frizz, then go through your closets and donate the coats and hats you no longer wear to your local women’s shelter. Ticked at the traffic jam? Be thankful you are not in the accident that caused the traffic jam and send some love to those who were. Frustrated that you are always shoveling? Be thankful that it was a broken ankle and his heart is on the mend.