Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

If you are a stylist…you are a sales person

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Ladies and Gents, we are in the business of Beauty. Yes…the business, and as in every business, sales and selling are what keeps the business alive,competitive and profitable. “Oh…I’m not a sales person.”. “I am a hairstylist…not a sales person.”. Two of the most common phrases I hear from hair stylists and Salon owners. Today’s tale is to put this myth to rest. Yeah, I said myth. … convincing a woman to give you 3 hours out of her hectic schedule and pay you $175.00 for hair color – if that isn’t selling than I don’t know what is.

I manage an independently owned retail shop/salon, and I can tell you, in all honesty, that our retail sales make up for over 70% of the salon’s revenue. Yep…you read that correctly, 70%. Many of my customers are the clients of other Salons. Salons that don’t retail any product, or sell the products that they have on their shelves. I am on the front lines, so to speak, and am here to tell you that your clients and customers want their hair to look the same between appointments and are willing to spend that little extra if it means that their hair will look good and feel good. Your clients and customers need to be taught about their products, how much to use and how often. There is a need that is not being met…well, I am meeting it. You can too. You can. Think about it, you have your client in your chair for at least 45 minutes. That is 45 minutes that you can discuss the shampoo, the conditioner, the conditioning treatment, the styling products, the hair dryer and the flat iron you are using on them that day. You can have them smell the products, feel how the dryer’s handle fits their hand, and show them how to adjust the temperature on the flat iron. 45 minutes. There are moments that I have 6 retail customers at once and I have 5 minutes to explain products and how to use them. If I can sell $75.00 worth of product in 5 minutes, imagine what you can potentially sell in 45 minutes.

All professional hair care lines offer product knowledge classes. All professional hair care lines have their own websites that offer a break down of each product, their features and benefits to each hair type. Every bottle offers a description of what the product is used for, and how to use it. It is time to educate yourself and your Salon staff. It really is that simple. At least 3 -5 times a week I am on my lap top or my phone, with my customer right beside me, looking up a product, or showing them a tutorial on You tube. The information is out there. It’s time to find it and use it. Being me, I have compiled a little list for you, a retail aid if you will.

– First and foremost – stop fearing the sale. When you are telling your client about the product you are using in their hair, you are having a conversation. …if you are able to tell them about your nightmare of a date last week, you can tell them about the hairspray you are using.

– remind your client that their new hair color is an investment in themselves, and that is it a worthy investment, that using Salon professional shampoo and conditioner, like the one you use on them each visit, will prolong the vibrancy of their color and nourish their hair to keep it looking like they just left the Salon.

– while using your flat iron, explain to your client the difference between the quality of professional hair care tools and department store brands. In my experience, once my customer understands the difference, the question of what to buy and where to buy it is answered. The value of Salon  professional products has been explained.  Not sure where to begin? Check out my Salon Tale;

To go where no flat iron has gone before

– when your client tells you they love their hair, tell them that if they use the products you used that day that they can love their hair everyday. Offer them 5 more minutes of your time to show them how to use the product.

– offer a complimentary consultation on how to use products. Many times, in my experience, my customers have the proper products at home, they are usually using too much or too little, or the application of the product can be improved. Many of my new customers purchase their products from me because I offered this service to them.

– ask your clients/customers if they are happy with their hair. Their answer will give you all the information you need. You will find out that their hair goes limp by noon, or their frizz is getting out of control. Let them know that you have products that can help them, and offer to show them how to use them.

– explain the value of  Salon professional hair care products. I personally go around to check on prices at the drug store and department store. Many of the products are $1 – $3 less than Salon professional products. I explain this to my customers and remind my customers that Salon professional products are higher quality and more concentrated = less product used and more money saved. …and their hair will look and feel terrific.

It’s time to make retail a priority in your Salon, plain and simple. Retail in the Salon is a win/win. Your clients hair care needs are being taken care of, their personal investment in themselves is being nurtured and protected and your Salon has added revenue. Take the time to talk with your clients, educate your clients and not only will you have made a sale, you will have created a customer.

 

 

ThatGirlx3          ThatGirlx3

 

 

Beauty, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Honestly Onesta

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In honour of Earth Day, today’s tale is to introduce you to a Professional hair care line that wants your hair and our planet to be beautiful.

Onesta is a Professional hair care line that is;

– Color safe

– Paraben free, Sulfate free and Gluten free.

– It is free of dyes, DEA, Phthalates, Sodium Chloride, Propylene Glycol.

– Onesta is cruelty free (they love bunnies),  PETA approved, Vegan and EU compliant. *EU Compliant = meets the strict regulations on ingredients used in personal care products. Over 1300 ingredients have been banned as additives to personal care products in Europe.

– Onesta is a true Green Brand. Their bottles are made from PCR (post consumer resin). Recycled content is used in all merchandising, product displays, boxes and packaging. Onesta maintains a low carbon footprint as it is 100% offset by wind power and are proud to be a part of the Sustainable Manufacturing Movement. Onesta is also Rainforest Alliance certified.

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Onesta offers a Hydrating shampoo and conditioner, a Volumizing shampoo and conditioner, leave in conditioners, treatments and an array of styling products for all hair types that offer natural sunscreens and color protection. The following are Onesta products that have been a hit at our shop and in our Salon;

Nourishing Moisture Masque – provides extra conditioning without weighing down hair –  strong enough for coarse hair yet light enough for fine hair. It repairs damage to the cortex, seals the cuticle and helps to stabilize porosity levels. *and adds shine

Quench Leave In – a lightweight spray that detangles, smooths and controls frizz. It offers protection against sun damage

Smooth & Shine – a styling cream that is strong enough for coarse hair and lightweight for fine hair. It is humidity resistant, controls your frizz all the while adding luster to your lovely locks.

Create Firm Finish – a hairspray that offers long lasting hold that is never stiff or sticky. It provides volume and flexibility, is humidity resistant and offer thermal protection.

One more thing that is awesome – on the back of each Onesta product, you will find instruction on how to use the product and how much of the product to use, depending on your hair type. Yep! They thought of everything. Each time you use the products you will know how much to use and will be able to achieve the look or style you like. Onesta is a Professional hair care line that cares about their customers and the environment. No wonder Onesta means Honesty.

Beauty, communication, Hair Care, health and wellness, music, parenting, That girl in the red coat, Uncategorized, Women, writing

Hold Factor

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I really was going to tell a tale of hairspray and the difference between the level of hold, or hold factor different sprays have, alas, that will have to be another tale for another time. As I began to write about hold factors, I found myself thinking about the hold factor of people, emotions and thoughts we allow in our lives. …what can I say, I have had 4 cups of coffee and this is how my mind works. As you know, I manage a Retail shop/Salon. The Salon is a place that men and women come to  feel better about themselves, to improve their reflection, to find what was once lost. Some days, ours is a place of refuge from the pushes and pulls of their daily lives. It is their escape from whatever may have a hold on them that day – be it a sick child, an aging parent and more often than not, an escape from what they really think of themselves – or what they think they are supposed to think of themselves.

For those of you familiar with my Salon Tales, you know that I haven’t always been the confident, classy, sassy and a tad smart-assy woman that I am today. I have been the young woman who missed out on trips to the beach because I wasn’t “beach body ready”. I have been the woman who was afraid to leave the house without her make up on. I have been the mother feeling like a failure because I thought it was protocol to drop my child off at the Birthday party, not stay and stand in line for my turn at pin the tail on the donkey. …speaking of which, whatever happened to dropping your kid off at their friends birthday party and picking them up when the party is over?…back to the tale at hand. I have been the woman who was judged because her 3 year old daughter knew the words to Domino by KISS. I have been the woman who put her dreams on the back burner out of fear of judgement from those who told me that “as a mother, to be fulfilled, your children should be enough.”. – now I know that they were drinking their own  kool aid.   …wait for it…there you go.

Today’s tale is aimed at all the Ladies and Gents (yes Gents – men have hold factors too Ladies), to remind you that you are enough, that you are worth what ever you think you are worth – and only your opinion matters.

– For all the mothers out there – we are supposed to be in this together. If you are a stay at home mom or a working mom – we love our kids the same, we have the same worries and hopes for our children, we our mothers – no better, no worse. I stayed home with my daughter until she was 5 – that was a personal choice that worked best for my family. Never once did I shun the working mom – if anything I asked if she needed my help. An additional tale for your viewing pleasure;

Beware of yoga pants & ponytails

– Do you have a dream? Is there something you have always wanted to do, ever since you can remember? Then do it. As parents, the best thing we can do for our children is pursue our passions and chase our dreams. How are our children going to learn to dream if we don’t show them how?

– Go to the beach. Just go. Forget about being “beach body ready” and go and have fun. No matter what your weight or bust size – we all get sand in our suits.

– Unless your name is on the birthday invitation to little Johnny’s birthday party – you do not have to stay at the party. Trust me, the parents that frown when you drop off your child and ask “what time should I pick them up?” are wishing they had the guts to do the same.

– Ladies and Gents – let your spouses/partners choose the hair style they like, that they feel most comfortable with, that makes them feel desirable. It doesn’t matter how good you think a certain cut will look on them if it makes them feel ugly and inadequate.

– The above goes for stylists as well. Never let a stylist tell you what cut you should have. It is a stylist’s job to help you find the look you want, not tell you the look you want. If you aren’t sure about making a drastic change with your hair, don’t do it.

– I once read that “worrying is praying for what you don’t want” – remember that the next time you worry about the opinions of others.

– If you want to change your hair color – go for it.*at the Salon. Becoming a blonde was the best thing I ever did. It hides my gray’s and I do have a lot of fun …proving that blondes are NOT dumb.

– Introduce your children to music, from Mozart to Metallica. Music will open their minds and lift their spirits, no matter what the genre.

In the wee small hours of the morning, all that matters is what you think. All that matters is you have done your best and that you will continue to strive for better. All that matters is that you are kind. All that should be important is what you deem to be so. The only hold factor you should be concerned about is the hold factor of your favorite styling product.

Beauty, communication, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – Part 10

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Wow! Part 10. When I began my Tales of Truth series I thought I would run out of material. I thought I would write four, maybe five installments. I am beginning to have a sneaking suspicion that the public at large has heard of my Tales of Truth and are trying to see if I will write about them…at least, that is what I am hoping.

One evening, after my shift had ended, the phone rang and my ptg (part time girl) answered. She asked the customer to “please hold”, put the call on hold and turned to our owner/head stylist with a look of fear on her face. The call was about a brow wax, the customer on the phone wanted to book an appointment for her daughter, her daughter was a toddler. Yes, a toddler. – enough said.

Anyone who lives in North America know that this winter, Mother Nature has showed us what she is made of. We have been under the thumb of the Polar Vortex. Safe to say, we have had a lot of snow. I had a woman get mad at me about all the snow in the parking lot and couldn’t understand why I wasn’t doing anything about clearing it away. I let her know we had been shoveling a walk way to and from the door and clearing the sidewalk in front of the shop. She still had an issue with my lack of parking lot snow removal. FYI…our shop is in a strip mall that has over 250 parking spaces.

The phone rings and I answer with my standard greeting. “Are you open?” to which I answer “Yes, we are here until 6 p.m. today”. “Are you sure you are open?”. Again, I let the customer know we are open. “Okay, just checking. I will be in tomorrow”. – people, I shit you not. This actually happens.

From time to time, there are price increases on product. A fact that no one really enjoys. A customer came up to the counter and said “This used to cost $17.95. Now it is $19.95.”, to which I agreed “Yes, there has been a cost increase and a price increase on this product line.”. She scowled at me and said “I know! The price is higher!”, to which I answered “Yes it is higher. You are correct”. Then she looked at me and said “I know I’m right! I wanted to be sure you knew there was a price increase.”. ….sigh.

A woman told me I had poor customer service skills and was too abrupt. LONG story short – Poor customer service skills = I wouldn’t tell her how to color her own hair. (she had 3 colors in her hair and had used box dye in the past year). Abrupt = I explained that no matter what salon she went to or what color line she used, in 2-4 weeks she would still have regrowth and that the gray roots would return.

We offer complimentary coffee at our Salon and it smells wonderful. We have been using flavored creamers lately that make the Salon smell heavenly. (…a perk to the new flavors – yours truly gets to taste test them). I was at the front desk updating our Facebook page when I hear the familiar chirp of the shop’s door. Before I can get out my “Good Morning!”, all I hear is “What is that smell? …cough. ..cough…It smells so good! Do you sell those candles?”. To which I smile, hold up my mug and let the customer know that it is the flavored creamer in my coffee that she smells. “No it isn’t! cough…sniff…cough..You must have a candle burning in here!”. I reassure her that it really is my coffee. “No way! I don’t believe it! Give me your cup and let me smell it!”….needless to say, I didn’t finish my coffee that day.

A woman came in looking for KMS Molding Paste. I let her know that the packaging had changed but the product was the same. “How do you know?” she asked. I let her know that the line had been revamped over a  year ago and that I had the spec. sheet from KMS California on what products were discontinued and what products had been replaced and what products stayed the same. She looked at me and said “Yes, but how do you really know?”     …see link below

The Replacements

In Ontario, in February, we have a provincial holiday – Family Day. A holiday the provincial government created for a little break in the dull days of winter, and to offer an extra holiday in between New Years and Easter. Retailers and most businesses close for the day. I had posted a sign in our window letting our customers/clients know that we too would be closed for Family Day. A woman came in the shop and as she was paying for her products looked at me and said “Must be nice to make up something like “Family Day” just so you can close the store”. …thank goodness she wasn’t a mind reader.

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized

Getting some Structure

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At least once a day I have a customer/client looking for a product that is either paraben free, vegan, sulfate free, cruelty free, or all of the above. If you are looking for all of the above, let me introduce you to a new line brought to you by the Beauties at Joico. Joico Structure. A beautiful line that is not only sulfate free, paraben free, cruelty free and vegan, it is also free of any silicones, animal derived ingredients, artificial colors and dyes and is Gluten free.

The Cleanse (shampoo), the Condition (conditioner) and the Renovate (conditioning treatment) are created for all hair types. This trio strengthens the hair which in turn makes it more resistant to breakage, repairs existing damage, can protect the hair color vibrancy by 85% and leave the hair soft and shiny.

Structure offers an array of styling products for all hair types and demands, from smoothing to volume to frizz control. The following products are products that have been and are being used by yours truly.

Structure Beach Texture Spray

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This little beauty smells wonderful and adds great texture to your hair. It offers a medium hold, a light matte finish (no shine), can be used on damp or dry hair and you can use it with your dryer or air dry if you prefer. A great styling product if you are trying to achieve a loose wavy, just left the beach look. I have used it as a root lift when I wanted just a little volume.

Structure Define Lightweight Shine Wax

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For anyone who loved Joico Brilliantine or Senscience Pliable Shine – you are going to LOVE this. Define offers a light, flexible hold with tons of shine – without weighing down your hair. Great for separation and texture. Offers great control for dry, frizzy, unruly or coarse hair yet light enough for fine hair….and it smells divine! Can be used on damp or dry hair. I found the best result came while being used on dry hair.

Structure Animate Bodifying Styling Creme

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This styling creme adds moisture and shine and strengthens the hair. It offers a soft hold factor that is great for all hair types and all hair lengths. *Excellent for fine hair. An awesome product for creating an array of styles, from smooth styles to volume. Animate can help reduce frizz on curls without weighing down the hair. It offers thermal protection while blow drying, and offers humidity resistance all the while leaving no residue or flakes on the hair. To be used on towel dried hair before blow drying. *This product smells good enough to eat…but don’t eat it…save it for your hair.

For more info. on these and all the Structure products, take a peek at their website http://www.structurehair.co.uk

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized

It’s easier than you may think

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It’s January. For the most part January is known as a slow period for Salons…picture a ghost town with a tumble weed tumbling down the middle of a dusty road. Today’s tale is for all the Beauties of the Salon industry, from the apprentices to the Salon owners. I am here to tell you that January, well, every month for that matter can be highly profitable from retail sales to waiting lists to get into the chair. How do I know? Well, I book appointments for our stylists and personally add names to our “call if there is a cancellation” list, and I see the rewards of retail, from profit for the Salon to smiling faces from our clients who now have the proper products and tools to achieve their new ‘do in between each pre-booked appointment.

A successful Salon is easier than you think. It really is. *To be clear – just because I said it was easy doesn’t mean that some consistent effort isn’t required. The most important aspect to a successful Salon as I see it begins with management. As Salon owners and managers we must be consistent with every aspect of our position, be it dress code, scheduling, payroll, inventory, employee relations, even how we answer the phone. We, as managers and owners need to set the pace, we need to set the example to adhere to. If we are not following dress code, how can we expect our staff to? If we wander in 20 minutes after the Salon opens with no call or reason why, how can we write up our staff for being late?

On any given day at our Salon, you will find me taking inventory, placing orders, talking to the reps and selling products to our clients and our customers. You may also find me looking up a product on the internet for a customer to either find her something I sell that is comparable, or to find a local Salon that sells that product so I can help her find it. You will also find me washing the floors, or dusting the retail products on our shelves, or taking out the garbage, or sweeping the floors or folding the towels. Hence why at our Salon we work as a team, because I do not ask one thing of my staff that I would not do myself.

Being me, I have compiled a little list for you. Seriously, it’s easier than you think.

– Pre-booking appointments is a must. Many stylists are shy about asking to pre-book. They don’t know how to bring it up. Next time your client is paying for their service, try this “Our total today is $100.00. Would you like to make your next appointment for 5 or 6 weeks from now?” – it’s a question that yes or no will not suffice as an answer, it gives you and your client a chance to have a conversation about their next appointment.

– Pre-booking shows your clients that your time and their time is valuable. It shows your clients that you want to be sure the love affair with their hair continues. It lets them know that you do not want to have to turn them away because you are booked.

– Make retail a part of your service. Think about it. While you are drying your client’s hair I am sure you have heard “That smells so good!” about the product you have used in their hair. A perfect time to tell your client the name of the product and to tell her you can have it put up at the front counter for her and she can purchase it as she pays for her service.

– For Salon owners hesitant to invest in retail – talk to your reps. Many times they can offer a small intro. package with a 30 days to pay policy. Many distributor’s offer a consignment program.

– Still hesitant to invest in retail? Remember your points programs! Many companies such as Joico, Matrix and Goldwell offer a points reward system and the great thing about that is you can redeem your points for retail product that you can in turn sell, either for full retail or a discounted price for your clients and customers.

– Keep your Salon clean. Keep your shelves tidy and dusted – no one wants to buy a product that has dust on it.

– Adhere to a dress code. Keep it professional. It is much easier to be taken seriously as a professional when you look like one. …I know your fuzzy boots are comfy-leave ’em at home. Ripped jeans are for the Bon Jovi concert, not the Salon.

– All staff and stylists must have their hair done. Come on people, you work in a Salon and their are brushes and flat irons at every turn. How do you expect to have a client trust you with their cut when your hair is a mess?

Being consistent in every aspect of your business will in turn make it successful. It will. I have the proof. I am the proof, as is our Salon/Retail team. Our head stylist books 2 months out. Our other stylists book 2-3 weeks out. My one stylist is returning from a maternity leave in 6 weeks and is already pre-booking appointments. Our retail revenue is very good. Awesome actually – as I am not the owner, it is not my place to tell you the exact dollar amount…but it is at least 70% higher than the industry average.

If you have a passion for hair and a drive for your business, keeping a plan in action and staying consistent with that plan, you will have a successful Salon every month. It’s easier than you may think.

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Picasso and the Art of the Consultation

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Over the past weeks, many women have come into the shop in despair. Sure some of them were fretting over getting the exact shade of red polish that would go perfectly with their holiday attire. The women I am speaking of were the women that had hair styles they couldn’t style on their own or a new cut they couldn’t manage. When I asked them why they chose the style/cut, they all had the same answer, “the stylist told me it would be what was best for me.”. …alright now stylists, before you get all worked up, I know, trust me, that people can tend to over exaggerate  and that wires can be crossed during a conversation. This being said, when a proper consultation has been given, your client will walk out with an agreed upon style/cut and should have the tools and products with them as they leave the Salon, so that they can achieve the same look in between salon visits. Unfortunately, from the looks on the faces of the women I spoke to and by their hair resembling a Picasso, a proper consultation had not happened and the maintenance of their new look had not been explained.

This is a point I cannot stress enough to all educator’s, stylists, Salon managers and Salon owners – the client consultation is a VITAL part of the appointment/Salon visit. I have seen and heard the stylist’s at our Salon spend up to 30 minutes discussing their client’s hair and the look they are hoping to achieve. It’s amazing what you can find out with a simple consultation.

– you may find out that your client is taking medication, which can affect the outcome of the color process.

– you may find out that your client hates how dry her hair is because of all the perms she has had because someone told her that was the only way to get volume at the roots. While offering to add a conditioning treatment to her service this would be a great time to introduce her to a root lift like Big Sexy Root Pump Plus

-you may find out that your client has arthritis, so maybe that straight edge bob that requires a flat iron  everyday may not be the best cut for her.

– you may find out that your client is in the midst of a chemo regime and her hair is more fragile, so maybe a perm isn’t the best option, today.

– you may find out that your client is the caregiver to a loved one who is ill, so she doesn’t have much time to fuss with her hair. Introduce her to a Dry Shampoo, like Quantum’s Refresher Spray. A powder free spray that makes the hair look freshly washed for those days that become too much.

– you may find out that your client has skin sensitivities or allergies, which in turn can help you make sure to use a gentler shampoo and a styling product that has less fragrance. * A great option is KMS Head Remedy Sensitive Shampoo.

– you may find out that your client is recently separated and unsure of herself and her looks, so maybe chopping off her shoulder length hair into a pixie cut may not be her best option, today.

– you may find out that your client has a severe gluten sensitivity, so you need to be careful which products you use. *Alterna Bamboo is a gluten free line

– you may find out that your client’s kids have just gotten over a lice outbreak, a perfect time to teach her about preventive measures, for herself and the kids. * Tea Tree is a natural lice repellent – Paul Mitchell has a lovely Tea Tree line including styling products.

– you may find out that your client has been losing her hair because of illness or stress, and feels that cutting it off is her only option. What a great opportunity to educate her on hair loss and to give her hope and a style that makes her feels beautiful. * NIOXIN – a great product line to stop hair loss in it’s tracks – in my opinion, a must have product for any Salon

A consultation is a great way to find out what styling tools your client already owns, what products they currently use, if your client is capable of achieving the same look at home and the consultation is a great way to add retail to the service. With a proper consultation, you know what your client wants, your client will know what they are getting and how much effort or how little effort will need to be applied to their new style, and you, the stylist, get to feel like Picasso…you have just made someone’s world a little more beautiful.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Wishes for a Happy New Year…and for years to come

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So here it is, New Years Eve 2013 and I am calm. I am hopeful. I am…content.

In past years, this day was either filled with anxiety over not having plans or having too many plans, freaking out that my dress was too tight, hating my hair or my mind was filled with shoulda’s, coulda’s and woulda’s. This year…not so much. For the first time in I don’t know how long, a New Year approaching doesn’t seem as daunting. You see, I finally got it. I finally became accountable for myself and my actions. I finally admitted my shortcomings and moments of malcontent were down to me. Yep. Me. …trust me, ask my hubby or anyone who knows me for that matter…this was not an easy thing for me to admit. I had been known in the past to blame retailers and  Mother Nature herself for my ass not fitting into my jeans…between the store not having the exact shade of grey yoga pants I so desired that would match the treadmill and well… with the cold winds and rain I couldn’t go outside for a walk. …oh come on, like you haven’t blamed the Keebler Elves for your pant size. Back to the tale at hand.

I have a glorious truth to share…once you stop blaming others for your unhappiness and malcontent, let go of your fear and take your emotions, decisions and dreams into your own hands, great things begin to happen. They do. Take a look at yours truly.(well, it is my blog, so yeah, I’m gonna talk about me once and a while.). I took a leap of faith and let go of my fears and put that energy into believing in myself and within 18 months I have the blog I dreamed of doing, a twitter following filled with people who inspire me on a daily basis (and are pretty cool), I was invited to attend the Contessa’s.  I am a contributor to http://www.salonmagazine.ca. I am a contributing author to http://www.hairstyle-blog.com and http://www.visual-makeover.com. I am a contributor to http://www.girlbodypride.com. On a daily basis at my shop, I am helping women and men to love their hair, to find the beauty that they thought they lost, or never had. I am helping Salon owners and stylists improve their customer service skills and helping them to realize that retail is a vital part of their Salon’s experience. I no longer hold back my confidence in myself, or hold back my knowledge of product or service. *the biggest perk…since I am happier, so are my loved ones.

Hence today’s New Year’s wish for you. May the coming days and the coming years bring you peace. May serenity find its way to your door and into your hearts. May you find the courage to attempt what ever it is you want to do – from opening up your own Salon to finally being able to quit smoking. May you find the confidence to ask for that raise or to tell that special someone that you love them, or to be able to let your loved one know that they need help and that you will have their back. May you begin to find the beauty that is in your life, right now.

Wishing you a Happy New Year

With Love and Gratitude,

That girl in the red coat

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Balancing Shampoo can only do so much

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At least once a week I seem to have the same conversation, with a new customer or with one of my regular customers or a client from the Salon. It usually goes something like this… “since I have had my baby, my hair just isn’t the same”, or “ever since I started this new medication, my hair isn’t the same”, or “how is it that my Mother is sick, but my hair is the hair that is falling out?”. Hormones, medications and stress can and will affect your hair growth cycle, unfortunate but true. It’s okay. It will be alright. Step away from the kitchen scissors and your hand held mirror, step away from the phone to make an appointment to chop off all your hair since all hope is lost, for all hope is not lost. A little knowledge goes a long way, and being me, I always want to educate and enlighten.

For my new moms out there – first and foremost – you rock! You do. Being a mother is the toughest job in the world, the most rewarding, still the toughest. I am here to tell you that it is okay to be upset that your pregnancy changed your figure and your body. I am here to tell you that every new mother, I mean EVERY new mother has had that moment when we look in the mirror at our once shiny tresses that are now matted and tangled and feel like “What’s the use. My hair will never be the same”. I am here to tell you that yes, your hair may never be the same, but it can be just as great, or better. First of all, be patient. Your hormones are all over the place as is your diet because you are a little busy with your new bundle of joy. Usually after 6 months your hair will start to behave itself again. If not, ask your stylist for an appointment for a consultation, to go over the issues you are having with styling and managing your hair. You may just need a trim, or your color freshened up. Sometimes a conditioning treatment does the trick…Joico’s Kpak Revitaluxe…you’ll hear angels. Also, have a chat with your M.D.. You may be low in certain vitamins and a vitamin supplement is all you need.

As for medications, many can affect our hair and the growth cycle of our hair. Yours truly is on thyroid medication and when my levels are off, so is my ‘do. The texture of my hair changed, my hair took color in a totally different way and a little thinning happened for a while.(always the hair, never the hips.). Once my M.D. & I figured out what dosage was best for me, my lovely locks returned. I also, much to my chagrin, changed the way I was eating. Lowering my caffeine…yes lowered…lets not get silly, cutting out the junk, like pop and chips and eating well has helped my hair, my skin (and my ass). When starting any new medication, ask your M.D., nurse practitioner or pharmacist about possible side effects, about changes in hair or skin. Many medications are going to affect our hair, but if you know that your medication will affect your hair, you can start preventive maintenance on your lovely locks. * Always let your stylist know of any changes in existing medications or if you are on a new medication – it could alter your color/chemical process.

When a loved one is ill, it is more stressful than when we are the ailing patient. As for stress, I wish I had a better answer for you. Stress is a bitch. Yeah, I said it. It is one of those things in life that likes to pop up at the most inconvenient times. Not only can stress make you yell at your purse when you drop it in the driveway or have a argument with your hubby over the difference between “beige” and “natural beige” sheet sets,  stress can also interfere with the growth cycle of your hair. When we are stressed, one of the things our bodies will do is produce more testosterone which in turn the body turns into DHT (dihydrotestosterone) which is a major component in hair loss/ thinning. I am not going to tell you “so, don’t stress so much”, because, well, that makes me sound stupid. What I will tell you to do is to try not to stress as often. Take a look at your day and choose your battles accordingly. Your mother is ill – you can’t fix that. Give her your love and support and a few giggles. Your hair is starting to fall out – this can be fixed. Got one word for you – Nioxin. Check out their awesome website http://www.nioxin.com . Psstt… Mario Lopez is their new spokesperson…he is nice to look at…actually… after looking at Mario I bet your stress level drops.

I have been a new mom, I have gone through the hair woes of medication interactions and have had the stress of ill loved ones. One thing I know for sure is once you begin using the correct professional salon hair care products, although your hair may be different, you will once again love your hair.

Beauty, Business, communication, entertainment, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of truth – Part 9

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Yes ladies and gentlemen, boys and girls, it is time for that girl in the red coat’s tales of truth. A few months back I decided to change my “tales of truth” series to “full moon monthly” but with the holiday retail season in full swing, I have decided to bring back my original title, since full moon daily, well, doesn’t make sense and may disappoint certain internet users…wait for it…there you go. On with my tales of truth.

“Do you work here?” – a question posed to me as I am pricing and setting up our Christmas display of nail polishes and hand creams, while wearing my shirt with the Salon’s logo. “Yes, I do. I am the manager. Can I help you?” to which she answers “How do I know you are the manager?”…..sigh

A woman comes in asking if I carry Nioxin. I let her know that I do and that I carry the complete line. ( *a GREAT hair care line for anyone suffering from hair loss – check out http://www.nioxin.com – Mario Lopez is the new spokesperson – he is nice to look at…) As I show her my Nioxin display she tells me she just saw it at a department store for $10 less. “That sounds like a great deal, be careful though. When you see professional salon products at the department store it is diverted stock, so you cannot be guaranteed you are getting the real deal. We don’t know what is in those bottles or where they came from.”, to which she said “Oh yeah! Well….how do I know where your product came from huh?!”. – still find it amazing that a 50 year old woman reverts back to school yard tactics. I took a breath and told her I deal directly with the company that supplies Nioxin and I have the invoices to prove it to which she said “Well, I’m going to call Nioxin to find out if you are telling the truth!”, so I gave her their number.

As I am sitting at the front desk merrily humming along to the Christmas tunes echoing from the radio and making up some festive display signs, I hear the chirp of the shop’s door and before I can raise my eyes a woman is leaning over the counter and is about 5 inches from my face “CALL ME A CAB WOULD YA?”. I roll back on my chair – my savior from the close talker. “Pardon me?” I ask. “I need a cab. I just got out of a cab and I need another one.”. Alrighty. So I ask if there is a cab company she prefers to which she says “any one but the one I just used.”. I ask which one she used and she said “the one with the white signs”. …in my town, all 3 companies have white signs. So, I flip through the yellow pages, say a prayer and hope I choose the right cab company. As we are waiting for her cab to arrive, as she darts from my counter to the front door every 10 seconds awaiting her new cab, I was fortunate enough to get to hear all her lovely views on humanity, from cab drivers being lazy to her landlord being an ass to not giving to the Salvation Army because it’s not her fault that people are homeless. I went to correct her, then I remembered, you can’t fix stupid.

The phone rings. I answer with my standard cheery greeting.”Umm,,,yeah…like do you have anything that with help my friend’s hair?”. So, I ask what seems to be the issue with her “friends” hair. “Well….I…I mean she dyed it and it kind of looks funny.”. So, I let her know that I can’t give out color advice, especially over the phone and that I can’t see her “friends” hair. She offers to explain the color to me. I let her know it is best to come into the shop and I can introduce her to one of my stylists and we can go from there, to which she replies “How about I text you a picture of my hair…I mean my friends hair, ‘cuz thats what I did last time and you guys told me what to do”. This is how I found out, and then she found out, she had called the wrong place. ***IMPORTANT TIP*** Never, I mean EVER, take color advice over the phone. Until a stylist is applying color onto your hair, there is no way possible to know what is going to happen to your hair or how that color is going to process. Sure , in theory someone can guess at what will happen, but until it is being applied, there is no sure way of knowing.

A woman, whom I have never met, came into the shop and actually said “I need to pop into the grocery store…can I leave my son here with you? It’ll only be a minute.” …there are no words.

I have a bowl of candies at the front desk for our customers and clients. It is usually filled with Jolly Ranchers and Starburst. One day I didn’t have time for my usual stop for my candy pick up so while I was getting supplies for the shop I grabbed some flavored Tootsie Rolls since the store I was at didn’t carry Starburst. Later that morning as I was ringing through a customer, she made sure I knew that she was quite disappointed in me and my service because I no longer had Starburst in my candy dish and she was looking forward to one. Note to self – always have Starburst.

With that holiday season in full swing I am sure I will have many more festive tales coming your way.