Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

More options than the “comb over”

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Today’s tale is about hair loss. Women and hair loss. Yes, it’s true. Ladies suffer from the effects of hair loss just as much as the gents – we just don’t talk about it. It isn’t the kind of thing people like to talk about at parties. Today I am gonna get this conversation going  to shed some light on the reasons for hair loss and how we can control and even stop hair loss in it’s tracks and even help the weakened hair that you currently have become stronger. Now lets get this party started.

Before I begin, take a breath and remember, it’s gonna be alright. Don’t be frightened. Remember, knowledge is power. There are five known factors of hair loss;

Genetics – A family history of hair loss. Testosterone turns into DHT (Dihydrotestosterone) – a natural occuring age related hormone. Too much testosterone = the body turns it into DHT. Before you go and yell at your Dad – too much testosterone can come from Mommy too.

Nutrition and Diet – a diet that is higher in animal fats, rapid weight loss and liquid protein diets can result in a lack of amino acids such as biotin, zinc and iron – all of which are an essential component for healthy hair.

Stress/Trauma – stress and trauma can increase the production of testosterone which in turn can increase the production of DHT – this interrupts  the growth cycle of the hair.

Medication – certain medications can and will affect the growth cycle of hair. Many hormone therapies (even the Birth Control Pill), steroids, some forms of chemotherapy, heart medications and thyroid hormone replacement can be the culprits of more tresses being found in your hair brush. Always speak with your Doctor when you find any change in your skin, hair or overall well being. Sometimes altering the dosage can help stop or slow down hair loss.

Over all Health – changes in lifestyle, such as weight loss, illness, and pregnancy can affect your cycle of hair growth.

Now, before you go and Google the nearest wig shop, or run into your bathroom and count the hairs in your hair brush, take a breath. I have given you some of the reasons why you may be losing your hair or why your hair is thinning. Now I am going to give you a solution. I am giving you a tried and true answer – a product that can stop hair loss in it’s tracks and help your hair become more nourished and stronger, in turn, help it grow. The product is NIOXIN.

NIOXIN is a hair care line formulated for men and women who are suffering from thinning hair and hair loss. The key to NIOXIN is it is a 3 product system – using all 3 products is key and to achieve the best results. The Cleanser(shampoo), Scalp Therapy(conditioner) and The Scalp & Hair Treatment (a leave in). *The Scalp & Hair Treatment is key – it cleanses the scalp and follicle. NIOXIN offers systems for those of us that do not chemically treat their hair – System 1 (normal to thin looking) & System 2 (noticeably thinning), for those of us that chemically treat our hair (perm/color/chemically straighten) you would choose System 3 (normal to thin looking) & System 4 (noticeably thinning). *If your hair is more medium to coarse, System’s 5 & 6 are the systems formulated for your hair.

NIOXIN offers a beautiful array of conditioning treatments and styling products, from deep conditioners to mousse to hairspray. Many of the styling products are alcohol free. If volume is what you are looking for, let me introduce you to your new best friend… NIOXIN DIAMAX. This serum increases the thickness of each existing hair strand and makes the hair look and feel 3 times fuller. Dispense a pea size amount ( I kid you not – a little goes a long way!) It can be applied before blow drying or on dry hair to add the extra bit of height.

Check out their website http://www.nioxin.com for more information, great styling tips (that don’t include the comb over) and beautiful support.

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Make the call

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Today’s tale is for the Stylist’s and Salon owners. Today’s tale is about the ever present “no show” and how it disrupts the day, if not the week at the Salon. Now, before I get a “PREACH IT SISTA!” from all the stylists out there, you may want to hold back your enthusiasm a wee bit, for today’s tale is about the responsibility of the no show – the Stylist’s responsibility.

No one likes being stood up. No one likes standing around, waiting and wondering if their client is going to show up, wondering if their client is just running late, kicking themselves for not taking the walk in that just arrived because they weren’t sure if their client was coming or not. From time to time a stylist will have a “no show” – a client that doesn’t come in for their scheduled appointment. No call. No text. No show. Not only is this a disregard for the Stylist’s time, it also is taking income out of their pocket and potentially interfering with the rest of their scheduled appointments. This is one Salon problem that has the easiest of solutions. Call your client’s the night before their appointment to confirm the appointment. It really is that simple. The Dentist does it. The Doctor does it. You can do it too.

Think about it. It’s a win/win situation. You have helped your client remember his/her appointment and saved them the ever dreaded embarrassed phone call two days later, and you now know what your following day looks like and you can plan accordingly. I know you can’t control everyone and what they do, trust me, I know. Sure, there is the chance you call and confirm the appointment and the next day you have a no show. The upside to this is that now you know that this client is not reliable and next time they want to book with you, (if you choose to let them) you know not to schedule their appointment at a peak time.

On many occasions, be it at classes, hair shows or discussions with Stylists and Reps., I have heard the same phrases, over and over;

– “I don’t have time to call my clients”.

– “I’m too busy to call my clients”

– “I don’t want to bother my clients at home.”.

– “I hate those kind of calls, so I won’t do them.”.

Guess what? Since you didn’t confirm your appointments for this week, there is a good chance that you will have time to call your clients, because without proper confirmation, the chance of a no show increases. As Stylists, you know how much your time is worth, you charge for it everyday. If you are able to ask $150.00 for a cut and color without blinking, you are able to call your client to confirm their appointment. The client is worth it, and so are you. As for the “hate those calls” – you may not like them, but many people appreciate them. No woman alive wants to forget her root touch up appointment.

I have been in the Beauty Biz for many years. I know first hand how busy Salon’s and Stylist’s can be, some days there isn’t time for a sandwich, let alone a bathroom break. I also know that we do have down time, to place orders, to eat, to have that much needed bathroom break and to make a phone call or two. Honestly, if you have time to search new up do ideas on Pinterest, you have time to confirm an appointment or two. Being me, I made up a little list, for those of you who do not know where to begin;

– Make confirming appointments part of the receptionist’s job description.

– when you are re-booking your clients, let them know to expect a courtesy call, a reminder the day before their appointment. * think about it, our clients book 4 -6 weeks ahead. Life gets in the way and people tend to forget things. More often than not, your client will be grateful for your consideration.

– If your Salon doesn’t have a receptionist, have each stylist call their own clients at the end of the day. Make it part of the nightly routine – sweep floors, clean station, confirm tomorrow’s appointments. – it really is that easy.

– Sit down as  a team and decide upon a no show rule. Many Stylists and Salons now charge a fee for a no show. *IMPORTANT* – you can only charge a fee for a no show if you have a policy in place that you confirm all appointments. Lets be fair here.

A real plus of confirming your appointments…if your client has to cancel, now you can call the clients that need to come in earlier, or that are on a cancellation list and you have over 12 hours to do it, instead of 20 minutes. Confirming appointments takes 5 – 10 minutes and can save you hours of headache. Make the call.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Full Moon Monthly

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The full moon has come and gone this month, and as September draws to a close, I thought, why not end it on a high note with  a few smirks and giggles. Again, these events are based on real events, with real people that come into my shop…again, I wish I was making this up.

– The shop opens at 9:30 a.m.. It isn’t even 9:31 a.m. “Hey…do you ever worry someone is gonna drive through your front window?” – I guess I missed the memo that this is the new morning greeting.

– The phone rings. I answer with my go to greeting only to hear “Yeah, whatever. I am trying to find the number of the auto body place down the street. Can you look it up for me…I am kind of in a hurry”. Now, I know the shop’s number has the #4 in it, unfortunately it is not followed with 1-1 …wait for it…there you go.

– “My daughter has colored her hair and now it looks horrible. What hair color will fix it?”. I kindly let the mother know that without seeing her daughter’s hair I wouldn’t even know where to begin to help her. “Well her hair looks like pumpkin pie with a mix of orange and a little bit of caramel with chocolate pieces in it.”….oh yes…now I know what color her hair is.

– FYI – “out the door” top coat is the name of the quick dry top coat. It doesn’t mean you have to apply it while going out the door.

– A customer came in to tell me she was not pleased with the product she had purchased. I looked up her file in the computer and saw her last purchase was OPI Avolplex Cuticle Oil. “What was it about the oil that you weren’t happy with?” I asked, to which she answered “Well…look at my hair! It is so greasy! My stylist told me that my hair’s cuticles were fried and that I need some oil for the cuticles, so I bought the OPI oil and now LOOK!!!!”. I silently remind myself “Do not smirk. Do not show it on your face.” and proceed to let her know that the oil she purchased was for the cuticles on her hands, not her hair. After further discussion and explanation and a giggle or two, she ended up buying Kpak Revitaluxe and SOMA Solace – a cuticle sealer – for her hair.

– I have a dish of candies at the front counter. Everyday I am asked how much for a candy. When I tell people they are free, some stare at me and say “Come on! Really?”. Some say thank you. Some take 10 pieces of candy and some dig through the dish and then sigh “Why don’t you have any lemon candies? They are my favorite. These others are gross. What a waste.”. – about the latter – my thoughts exactly.

– I hear the chirp of the Salon door chime and as I look up from my purchase order, there she is. A complete stranger standing at the front desk with her shirt lifted up asking me “do have anything for these stretch marks?”. …enough said.

– A woman came into the shop and asked if her son could come behind the counter and see our computer because “he loves computer’s”. The child was no more than 3 years of age and had something that I could only hope was peanut butter all over his shirt. I let her know that children weren’t allowed behind the counter. She didn’t seem too impressed that she had to mind her own child while in a store. …imagine.

– A woman came in the shop and as I came around the counter to greet her I was told “Leave me alone. I am not a thief. I do not like people talking to me.”, then she walked over to the brushes, reached up, took one of the shelf and began to brush her hair. I went over to her and shook my head side to side. She looked at me and asked me what I was doing. I told her “I am telling you no to using the brushes. Now you have to purchase it because you used it. As the sign says – Please do not use the brushes. You Brush. You Buy.”. When she asked me why I didn’t tell her, I said “Well, you told me you don’t like people talking to you.”.  …not my finest moment, I know, but come on…she left that one wide open.

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

All StyleSign’s point to Goldwell

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Today’s tale is about Goldwell – a beautiful hair care line that offers something for every hair type and every styling issue or demand. Goldwell offers a beautiful array of shampoo’s and conditioner’s for all hair types and hair woes. Today’s focus is on their styling products. Many of Goldwell’s styling products offer shine, color protection and thermal protection. Some  of Goldwell’s styling products are Humidity Resistant (fights frizz) as well, such as;

– Big Finish Volume Hairspray

– Diamond Gloss Micro Fine Shine Spray

– Hot Form Heat Styling Lotion

– Flat Marvel Straightening Balm

– Sleek Perfection Thermal Spray Serum

– Crystal Turn Curl Gel Wax

Over the past couple of  years, Goldwell has also revamped their styling line…before you start to hyperventilate that your favorite product is no longer, calm down and take a breath. Again. Now, as you know my aim is always to educate and enlighten. Below you will find a list of Goldwell products that have  been discontinued and replaced by another. You’re welcome.

– Brilliance Radiant Star. Goldwell suggests to use DIAMOND GLOSS. Same shine as Radiant Star (use sparingly on fine hair)

– Natural Hot Darling Styling Lotion. Goldwell suggests HOT FORM (*NEW) – provides easier shaping, improved heat protection and more hold than Hot Darling.

– Wild Profiler Mousse Wax. Goldwell suggests UNLIMITOR – easier to distribute and more hold than Profiler

– Wild Supervisor. Goldwell suggests SUPEREGO – easier to apply and slightly more hold than Supervisor

– Brilliance Luxury Affair. Goldwell suggests JUST SMOOTH Moisturizing Styling Milk (*NEW) – slightly smoother and softer than Luxury Affair

– Natural Nice Balance Calming Milk. Goldwell suggests JUST SMOOTH Moisturizing Styling Milk (*NEW) – Slightly smoother and softer than Nice Balance.

– Curl Move Control Curl Putty. Goldwell suggests CURL LOVE (*NEW) – More smooth than Move Control and offers a natural shine.

– Wild Composer Styling Gel. Goldwell suggests LAGOOM GEL – Improved heat protection and more hold than Composer

– Wild Hardliner Acrylic Gel. Goldwell suggests LAGOOM GEL – Softer and less hold than Hardliner

– Wild Modeler Shaping Spray. Goldwell suggests BIG FINISH –  Quicker drying speed and more hold than Modeler.

– Natural Lite Kiss Flexible Spray. Goldwell suggests MAGIC FINISH – More hold and gloss than Lite Kiss.

– Natural Flexi Whip Flexible Mousse. Goldwell suggests GLAMOUR WHIP – More hold and gloss than Flexi Whip.

– Brilliance Jewel Shimmer. Goldwell suggests SPUN SHINE -Softer and less hold than Jewel Shimmer.

Goldwell’s Styling line is color coded and displays the hold factor right on the packaging – the higher the number = more hold.

VOLUME line = Silver/Blue packaging

GLOSS line = Silver/Pink packaging

STRAIGHT line = Silver/Purple packaging

TEXTURE line = Silver/Orange packaging

NATURAL line = Silver/Yellow packaging

CURL line = Silver/Green packaging

Check out their website at http://www.goldwell-northamerica.com for great tips and info. on the newest additions to their line.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Let’s clarify the situation

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Everyday at the shop I am asked if I carry a “clarifying shampoo”. The answer is always yes. Almost every professional Salon line has a clarifying shampoo available in a retail size. Before I hand it over to my customer’s, I always ask them why they are looking for a clarifying shampoo. The reason I ask is this – many people have been given the incorrect information about clarifying shampoo’s, and you know me, I gotta educate, I gotta enlighten.

Clarifying shampoo’s are exactly that. They clarify the hair – they remove product build up, mineral deposit/build up (from well water for example), and chlorine buildup. Professional clarifying shampoo’s will not lift color, will not make you more blonde or remove your perm. It isn’t recommended to use a clarifying shampoo if you have just had your hair colored – it could affect the vibrancy of the color – try to wait at least a week or two. Some people have been told a clarifying shampoo will help with dandruff, not always the case. Some people may get a build up of product on their scalp, so yes, a clarifying shampoo would work and stop the flakes. If you suffer from psoriasis or chronic dandruff all a clarifying shampoo is going to do is dry you out more and cause more flakes. – check out my blog “Save your shoulder checks for changing lanes” archived April 2012 for awesome products custom made for those issues. Also, some people have been told clarifying shampoo’s will help with an oily scalp. Again, not always the case. Drying out the scalp may cause the scalp to produce more oil. Suffering from oily scalp? – RUSK Purity, Senscience Specialty Shampoo and JOICO Daily Care treatment shampoo are gems!

You may have heard that clarifying shampoo’s dry out the hair. Yes, in some circumstances they can, usually when they are over used, or not a professional salon brand. Being me, I have compiled a little go to list to clarify the situation…couldn’t help myself.

JOICO Kpak Chelating Shampoo – contains a triple action formula that removes mineral deposits, chlorine and styling product buildup while moisturizing the hair.

KMS HAIR STAY Clarifying Shampoo – leaves your hair feeling clean and healthy, not dry or feeling stripped. Gentle enough for daily use *Great for swimmers!

AG Renew – Mild yet massively effective. Cruelty free – they love bunnies

REDKEN Hair Cleanse – formulated with fruit acids to add shine while removing buildup.

SOMA Clarifying Shampoo – Awesome at removing the green chlorine stains on blondes. Vegan, Biodegradable, Alcohol free, Paraben free and Formaldehyde free.

So there you have it. Clarifying shampoo’s may be used once a week or once a month, depending on how many styling products you use, your hair type and how often you wash your hair. It is an awesome idea to clarify your hair before a color service – think of it as a blank canvas for an artist to work upon. Situation – clarified.

Beauty, Business, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Let me introduce you to OPI

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Over the past few months many women and young ladies have come into the shop with the same question “Do you sell OPI?” and my answer is always “Yes!”. I ask them what they are looking for from the OPI line and many answer with the same answer, they are not sure. I am told how they saw some great nail art designs on Pinterest, or You Tube or that the girl at the office swears by it. This is when I walk them over to my OPI shelves and introduce them to OPI.

OPI is a great nail care line. It has something for everyone, from nail strengthener to hand lotions to FAB! colors with FAB! names like “I’m not really a waitress” (H08- stock # if you are looking for it). OPI truly thinks of their clients and customers. Their website http://www.OPI.com is fun, interactive and user friendly. The best feature of their website…the Try it on Color Studio – just choose any color of polish to see if you would like it for you. You are able to change the color of the pigment of the skin and the nail length of the hand demo offered.

As you know, my aim is always to educate and enlighten, so, me being me, I have compiled a little list of the big OPI sellers at our shop;

OPI NAIL ENVY – OPI’s answer to a nail strengthener. OPI has something for every nail type or ailment;

Original Formula – Maximum strength formula that strengthens with Hydrolyzed Wheat Protein & Calcium for harder, longer, stronger natural nails. *Ideal for weak/damaged nails

Matte Formula – offers the same features as the Original Formula with a natural look (clear) *AWESOME for men

Soft & Thin Formula – designed to strengthen soft & thin nails. Fortifies with extra calcium.

Dry & Brittle – moisturizing formula that also protects with anti-oxidant vitamins E & C. *No more snaps, splits or breaks.

Sensitive & Peeling Formula – a formaldehyde free formula for sensitive & peeling nails. Protects with anti-oxidant vitamin E & emoillient rich Kukui nut oil & soothing Aloe Vera. *terrific for nails recovering from poor acrylic applications.

OPI Start to Finish – a 3 in 1 combo of base coat, nail strengthener and top coat in one! *available in a formaldehyde free formula

OPI Rapid Dry Top Coat – this gem is FABULOUS! A fast drying top coat that dries tough, dries fast and is long lasting with a non yellowing high gloss shine. *Also available in a spray. ** One of my all time favorites.

OPI Drip Dry – a quick dry topcoat that you drip onto the nail. Dry to the touch after 1 minute, completely dry in 5 minutes. *Also treats the cuticles with soothing Jojoba and vitamin E.

OPI Chip Skip – A great nail primer which increases the adhesion of your nail lacquer. *put on your nails before base coat or color.

OPI Avoplex Nail & Cuticle Replenishing oil – Rich in avocado oil & Tocotrienol *super anti-oxidant – 1000 times more powerful than regular vitamin E. Contains featherlight grape seed oil, sunflower, sesame, kukui nut oils & lecithin to restore essential moisture & lipids to nourish dry cuticles. *IDEAL for rough heels & elbows!

OPI AVOJUICE – a beautiful line of hand and body lotions in an array of flavors from CocoMelon to Cranberry to Jasmine. These lotions are nourishing with fruit extracts, avocado extracts and healing aloe extracts.

OPI. A gem of a line that keeps up with the times, has a fun time with their products and is always thinking of their clients and customers. What more could you ask for?

Beauty, Business, communication, Hair Care, That girl in the red coat, Uncategorized

Stood up

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You know, when I was 16 and my date never showed, it hurt. My saving grace of being a teen of the 80’s is that I could make up a reason for the no show. You see, this is before the age of Facebook and Twitter. Before the age of cell phones and texting. Sure, some had car phones but at $10.00 a second, not much talk time was to be had. So, in my teenage mind I could tell myself “Oh, he probably tried to call when my Mom was on the phone but kept getting a busy signal”, or “He is probably stuck somewhere and the pay phone is out of order”.

The reason for the above little ditty? Well, last week, your truly was stood up. Twice. Yep. Twice. Who stood me up you ask? My sales reps. – and they were the ones who made the appointment with me! I was not and am not impressed, for a multitude of reasons. Now my much needed stock will take longer to arrive – empty shelves are the enemy of any business. I had products that I did not order but was charged for waiting for pick up so the owner’s account could be credited, so now the credit will take that much longer. I had to call my customer’s that I had placed a special order for and had to tell them it is going to be a longer wait – that makes for a fun Monday morning. Most of all, what really burned my butt – my time is not seen nor treated as important nor is the business I am trying to run and build. It is my word and my reputation on the line, and I, like the majority of Salon owners, do not like being left looking the fool.

In the age of Facebook, Twitter, Instagram, email, cell phones and texting, there is no excuse for a no show. There is no excuse for being stood up. This isn’t 1986 and you got a better offer for a date to the dance so you didn’t show up or call, this is business and should be treated as such. I understand events can happen that are out of your control. A quick text “gotta reschedule” would suffice. Call your customer service desk and let them know what is going on so when I have to call them at the end of the day to place my order, they can let me know what is going on.

If you want my business, let me give you a little helpful hint…it helps if you show up.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Help Wanted

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Today’s tale is one for all the up and comers in our beloved industry. We are in the business of Beauty. Our customers and clients come to us because they want to look better and in turn feel better about themselves. They look to us for helpful hints and tips on how to care for their hair and to style their new ‘do.

Over the past year I have had many young ladies and gents come through my door asking if I was hiring for the shop or if our Salon would take an apprentice under our wing. For the most part, I had to say no – and not for the reasons you think. I didn’t say no because of lack of business, lack of clientele, lack of budget or because the economy is slow. I had to say no because as I saw it, if they were not able to brush their own hair, how were they able to help our clients and customers with their hair care needs. One young lady still stands out in my mind.

I hear the chirp of the shop’s door chime and look up to see a young woman wearing jogging pants, an over sized jacket, no makeup applied and her hair in a messy ponytail. “I just finished school and I need my hours…do you guys take apprentices?”. It was at this moment I decided that I was gonna change her life.I took a breath, put a smile on my face and crossed my fingers that the demo flat iron beside her would not become air born. I asked her where she went to school and I asked her if part of the curriculum focused on how to apply for a position in a salon. “Not really” she answered. I let her know that we were  not looking for an apprentice at the moment, but I would take her resume. I also asked her if she had a minute to chat. She said yes. I asked her if she loved doing hair or just liked it. “I LOVE IT!” she exclaimed. I told her I was happy to hear it, because it is a lot of hard work and long hours, but if you love it, it’s all worth it. I then asked her if I could give her a few tips. I let her know that our industry is a visual industry, that being said, she must always look like she is ready to cut/color someone’s hair. I let her know that she needs to have her hair done and a little make up applied – even if it’s just lip gloss. I let her know of Salon’s in town that I had heard were looking for apprentices and told her to go home an do the following;

– call the Salon you are interested in and ask to speak to the manager and ask to make an appointment to come and see them. * Shows professionalism and shows you understand their time, as yours, is important.

– have a shower, do your hair and apply a little makeup. You need to look good and smell good. *think about it, would you want to get your hair done by someone who’s hair was not tidy and they smelled like the gym?

– dress appropriately. Put on a nice pair of pants and a nice shirt – preferably black. (black compliments the client – puts the attention on them). *make sure the pants are clean and the shirt is pressed

– bring your tools along. You never know, you may be asked to give a cut so they can see your technique and composure around their clients.

I let her know you only get one chance to make a first impression, and that most people wouldn’t attempt to see past the jogging pants and wouldn’t give her the time of day. I then told her one of my favorite sayings “when you know better, you do better. So now, you will do better”. She laughed. (whew…thank you Maya Angelou and the powers that be that left the flat iron in it’s place).

After she left I found myself thinking about how we are not educating the up and comers. Sure they are learning cutting and coloring techniques, but these alone do not a stylist make. Students need to be taught customer service skills, interpersonal skills, how to communicate with their potential boss and coworker, how to sell retail product to their client sitting in their chair – they need to be told how to dress for their interviews and in turn for their career. Listen, I am a mother of a teenage daughter so I know you cannot guarantee what you have said has been heard nor can you guarantee what you have taught has been learned. What I do know is this; not educating students and giving them all the tools they will need if they choose to get ahead is, well, cruel and setting them up to fail. Plain and simple. Starting out in this industry is hard enough, and brings out it’s own road blocks, emotionally, physically and mentally. How about instead off adding another roadblock we give them the green light.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Uh oh…you thought my civility meant softness

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As you know, I manage a retail shop/Salon. I love my job. I get excited when I have helped a woman love her hair. Yes, I am 41 years old and I will clap my hands and exclaim “YAY!” when a client thanks me for introducing them to the product that saved their hair, be it KMS HairPlay Molding Paste or SOMA Solace. I show my excitement. I giggle. I clap. If they are a regular customer and we have a good rapport, I even hug. I also show my genuine concern when a client is not happy with a product. I listen to their frustrations. I clarify what exactly was the issue with the product. I ask them how they are using the product and help them figure out if it is the right product, just being used incorrectly, or if there may be a better product for them. I say please. I say thank you. I make eye contact. I also, on some occasions, must keep my cool and stand there as someone loses their cool. Of course sometimes I have to duck – flying flat iron – enough said.

The reason I gave you all a fly on the wall glimpse into my daily life is this – to prove, once and for all that being a happy, positive person does not mean you are stupid and have your head in the clouds. That having manners does not mean you are fake and trying to impress everyone in the room. That keeping your cool while someone is losing it does not mean you have no back bone.

Every once and a while I meet someone who takes one look at me with my blonde hair and big earring and high heels and decides what ever they are gonna decide about me. After they speak to me for a few minutes I seem to hear the same things;

– “I thought you were going to be a snob” – because I said please and thank you and had so much manners. (actually said to me…yep.)

– “I thought you were a diva!” – because I like my bling. (I would so bedazzle this post if I could.).

– “I thought you were too young to know anything about this stuff” …thanks for the genes Mom & Dad

– “I’m sorry”. – said to me after I asked if they were going to calm down or did I need to call the police. Yep, a grown woman lost her shit because I wouldn’t take back a flat iron that had no receipt, no box, no proof of purchase and had a broken plate, which after the threat of police (from your truly) and apology for throwing said flat iron (from said crazed customer) she admitted she dropped it on the ceramic tile floor in her bathroom.

The point of today’s tale is this; be kind and never assume anything of anyone, good or bad, beautiful or ugly – in the end they will show that themselves.

– If you are fortunate enough to meet someone who is kind, do not treat them like they are simple and stupid because they offer their kindness. (see above title)

– When you see someone excited about something, join in the excitement, don’t roll your eyes and tell them “to grow up”.

– When you see someone, lady or gent, impeccably dressed, compliment them. Do not scowl at them – they are not trying to “out-do” you – that’s your problem honey, not theirs.

– When a woman has her hair done, make up applied and is wearing heels, it does not mean that she is after your man, or that she is a bimbo without a brain, or that she is craving attention. Maybe, just maybe, she likes herself.

– When you are talking to a sales person, do not belittle nor berate them. It makes you a bully. A bully picking on someone’s child.

…oh, and never mistake civility for softness.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

REPRESENT!

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Today’s tale is about the Sales Rep. As in every industry, the Sales Rep many times, is the unsung hero of the industry they represent. At our shop, I deal with over 10 different companies and their Reps and as in every industry, you get the good and the great. I am quite fortunate that I deal mostly with the latter. The great ones are the reason for today’s tale. I am here today to be the voice of the great ones.

A little back story for those of you who may not realize exactly what the job of a Sales Rep. entails. You are driving, all day long, in rush hour traffic. Like our postal carrier friend’s, come rain, come sleet, come snow, you are out there, driving the roadways and walking the walkways. Most Sales Reps are on straight commission = they don’t sell, they don’t make money. Some companies offer a gas allowance and a cellphone allowance, some do not (yeah, let that sink in for a moment). Sales Reps are given quotas, usually based on their previous years sales. (Sometimes based on the sales of someone else). Sales Reps have to work all the hair shows, they must go to every training session and class, and since most are on commission, you guessed it, usually with no pay. The great ones ( I stress the great ones) do this because they love their job and want to do right by their clients.

As in every industry, you get the not so great Sales Reps, or the good ones, the “order takers” as my dear ol’ Dad calls them. (quite a fitting accolade actually – all they do is show up and ask what I want, I swear I have heard a few of ’em utter “ya want fries with that?”). You know the ones – don’t call, don’t keep their appointments, don’t tell you of the new products – you have to ask, don’t follow up with orders. The most unfortunate thing about these Reps is that the great ones pay the price. Not all, but unfortunately most companies paint all their Reps with the same brush and the great ones end up being punished along with the order takers. Yeah, I said it. All of a sudden new procedures or limitations are created and are placed on the Reps without a true explanation of why and they are supposed to enforce the new rules (without question) with their existing clients/Salons. By the way, it is not the Sales Rep’s fault that a company has “order takers”. The fault, my dear, lies with management. Yeah, I said it. With proper training, you can raise someone up to their true potential, or weed out the ones that really don’t have it in them – another tale for another time.

What the higher ups need to remember is this. Sales and sales relationships are not built on who has the flashiest smile or who has the best parlor trick (the 50’s are over) – these relationships are built on trust. Salon owners and stylists, like all customers, want the truth, the real deal, they need to know the bottom line. How is a Sales Rep supposed to tell a Salon owner where the bottom line is when head office keeps moving it because of “order taker Arnold”. How is a Sales Rep supposed to project trust in a company that they themselves can’t trust?  Business is business. All employee’s, from the cashier at your local grocery store to the Sales Rep who is busting their butt and their car’s mileage to represent the company that employ’s them, need to know that management has their back. All employee’s need to know they have support from management. No one likes to feel like the rug has been pulled out from under them. It’s time for management to get out from behind the desk and get back out on the road, and be sure to bring gas money.