Beauty, communication, Hair Care, health and wellness, music, parenting, That girl in the red coat, Uncategorized, Women, writing

Hold Factor

I really was going to tell a tale of hairspray and the difference between the level of hold, or hold factor different sprays have, alas, that will have to be another tale for another time. As I began to write about hold factors, I found myself thinking about the hold factor of people, emotions and thoughts we allow in our lives. …what can I say, I have had 4 cups of coffee and this is how my mind works. As you know, I manage a Retail shop/Salon. The Salon is a place that men and women come to  feel better about themselves, to improve their reflection, to find what was once lost. Some days, ours is a place of refuge from the pushes and pulls of their daily lives. It is their escape from whatever may have a hold on them that day – be it a sick child, an aging parent and more often than not, an escape from what they really think of themselves – or what they think they are supposed to think of themselves.

For those of you familiar with my Salon Tales, you know that I haven’t always been the confident, classy, sassy and a tad smart-assy woman that I am today. I have been the young woman who missed out on trips to the beach because I wasn’t “beach body ready”. I have been the woman who was afraid to leave the house without her make up on. I have been the mother feeling like a failure because I thought it was protocol to drop my child off at the Birthday party, not stay and stand in line for my turn at pin the tail on the donkey. …speaking of which, whatever happened to dropping your kid off at their friends birthday party and picking them up when the party is over?…back to the tale at hand. I have been the woman who was judged because her 3 year old daughter knew the words to Domino by KISS. I have been the woman who put her dreams on the back burner out of fear of judgement from those who told me that “as a mother, to be fulfilled, your children should be enough.”. – now I know that they were drinking their own  kool aid.   …wait for it…there you go.

Today’s tale is aimed at all the Ladies and Gents (yes Gents – men have hold factors too Ladies), to remind you that you are enough, that you are worth what ever you think you are worth – and only your opinion matters.

– For all the mothers out there – we are supposed to be in this together. If you are a stay at home mom or a working mom – we love our kids the same, we have the same worries and hopes for our children, we our mothers – no better, no worse. I stayed home with my daughter until she was 5 – that was a personal choice that worked best for my family. Never once did I shun the working mom – if anything I asked if she needed my help. An additional tale for your viewing pleasure;

Beware of yoga pants & ponytails

– Do you have a dream? Is there something you have always wanted to do, ever since you can remember? Then do it. As parents, the best thing we can do for our children is pursue our passions and chase our dreams. How are our children going to learn to dream if we don’t show them how?

– Go to the beach. Just go. Forget about being “beach body ready” and go and have fun. No matter what your weight or bust size – we all get sand in our suits.

– Unless your name is on the birthday invitation to little Johnny’s birthday party – you do not have to stay at the party. Trust me, the parents that frown when you drop off your child and ask “what time should I pick them up?” are wishing they had the guts to do the same.

– Ladies and Gents – let your spouses/partners choose the hair style they like, that they feel most comfortable with, that makes them feel desirable. It doesn’t matter how good you think a certain cut will look on them if it makes them feel ugly and inadequate.

– The above goes for stylists as well. Never let a stylist tell you what cut you should have. It is a stylist’s job to help you find the look you want, not tell you the look you want. If you aren’t sure about making a drastic change with your hair, don’t do it.

– I once read that “worrying is praying for what you don’t want” – remember that the next time you worry about the opinions of others.

– If you want to change your hair color – go for it.*at the Salon. Becoming a blonde was the best thing I ever did. It hides my gray’s and I do have a lot of fun …proving that blondes are NOT dumb.

– Introduce your children to music, from Mozart to Metallica. Music will open their minds and lift their spirits, no matter what the genre.

In the wee small hours of the morning, all that matters is what you think. All that matters is you have done your best and that you will continue to strive for better. All that matters is that you are kind. All that should be important is what you deem to be so. The only hold factor you should be concerned about is the hold factor of your favorite styling product.

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Telling Tales

It was two years ago today, after circling my dining room table a few dozen times while looking at my home computer out of the corner of my eye, that yours truly sat down at our home computer, typed “wordpress” into my Google search engine and hit enter. I selected the link to the wordpress site. My mouse hovered over the “sign up and start publishing now” icon. I had to keep taking my shaking  hand off the mouse, I was terrified I would click and start publishing before I was ready. I was terrified to begin, what if no one reads it? What if they all think this is stupid? What if I am not a writer? What if this is all a waste of time? After what seemed like an eternity, I decided to stop listening to the shouting voice of fear in my mind and to listen to the ever present whisper of hope. I took a deep breath and began. I am so happy that I did.

As I was finishing my ‘do for the day with Joico’s Power Spray (my new FAV!), I found myself thinking of that morning two years ago, and began to say thank you to my reflection. I actually welled up a bit. Yep, there I was talking to my reflection, can of hairspray in one hand, tissue in the other. No need to call the white coats, I was having a moment. A realization of how far I have come since that morning. I like my reflection. I think I am pretty. I feel beautiful both inside and out. I am proud of myself and am confident in my abilities. Now when I have an idea or want to try something new, hope shouts and fear whispers.

If I had listened to fear that morning, I would not be a guest blogger for http://www.salonmagazine.ca , I wouldn’t be a contributing author for http://www.hairstyle-blog.com , I never would have been invited to the Contessa’s. If I had let my fear make my decision I wouldn’t have all the fabulous connections on Twitter, many who inspire me or make me laugh on a daily basis. I wouldn’t have my lovely laptop on which I tell my tales – a beautiful birthday gift from my husband and daughter, because they believed in what I was doing. I wouldn’t have had all those evenings of bursting through the back door exclaiming to my husband and daughter about the retweet or follow I received from some pretty snazzy people, or the utter excitement to share a published article with them. If I had listened to fear, I wouldn’t have been able to show my daughter that her mom was published on not one, but four websites. I wouldn’t have been able to prove to her…and myself, that hard work, taking a chance or two and faith in yourself pays off. If I had let fear control my decision I never would have found people like myself – people that celebrate each other, people that want to raise each other up and help each other out.

In celebration of my 2nd Anniversary, I have a wish. A wish that you will find your passion, that you will chase your dream, that what was once lost will be found, that your shouts of fear will be silenced and your whispers of hope become the song you sing in your mind and in your heart. More tales are on their way Beauties. Thank you for your support. Thank you for sticking around when tales were few and far between. Thank you for the love.

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Sisterhood

As I sit here in my 42nd. year in this earthly realm, I am still astonished at the treatment of women, by other women. In the past weeks I have seen women roll their eyes behind another woman’s back after telling her they “loved her new cut!” – in front of their daughter. I have heard women snicker about a woman following her dream of opening a business for herself – in front of their daughter. I have heard a woman call another woman a “ho!” because of her personal choice to leave her marriage – in front of her daughter. I have heard women bashing their teenage daughter’s choice of hair color – in front of their daughter. Ladies – just what do you think you are teaching your daughter about how to treat other women?

I have a daughter on the cusp of turning 17. I remember how difficult that age was…too old for some things, too young for others, feeling like no one “gets you”, wanting to be an individual yet still blend in enough not to be centered out, figuring out who you are and who your friends are, all the while trying to keep your hair perfect and your mascara from flaking in case “that boy” walks by and happens to say “Hey” to you for the first time. As mothers, we need to remember these things. Today, there are pressures our daughters are having to face much earlier than we did. Case and point – when I was 10 I liked the way Barbie looked –  today at age 10 girls are feeling like they are supposed to look like Barbie. What our daughter’s need is a soft place to fall at the end of the day. Our daughter’s need an example that there is good in the world and that there are people out there that won’t stab them in the back, that will actually have their back. What our daughter’s do not need is another example of gossip, or snickering or put downs  – they deal with that everyday at school and with their friends and classmates.  Being me, I have compiled a little list, a reminder of sorts.

– Do not belittle the dreams of others, if you aren’t careful you could in turn belittle your daughter’s dream.

– Gossiping in front of your daughter will teach her to gossip and teach her not to trust you. Think about it – if she hears you telling everyone’s secrets, she will think you will tell hers too.

– When your daughter wants a pixie cut – be kind. She is trying to figure out who she is…and introduce her to a good stylist and some great product, like KMS Hair Play Molding Paste – great for texture and separation.

– If your daughter has an issue with an oily scalp, do not point it out to everyone you run into. The only person who you should be talking to (with your daughter’s permission) is your stylist. * If your daughter doesn’t want to talk about it, Senscience Specialty Shampoo is a great shampoo to help control an oily scalp.

– Putting down other women in front of your daughter will teach her do to the same – sometimes just out of pure survival – so your venom doesn’t ever spew in her direction.

– When shopping with your daughter, help her to find herself and her style – not the person and the style you want, or wish you had when you were her age.

– NEVER, I mean EVER, point out your daughter’s insecurities in front of anyone. How would you like her to point out your muffin top to the PTA?

– Remind your daughter…and yourself, that this is reality…not reality T.V.. – the Kardashian’s are already keeping up with themselves.

Before you go and nominate me for Mother of the Year, let me be the first to admit that I can really put my foot in it and say the wrong thing. I am strong willed and have a hard time admitting a wrong. That being said, I have to remind myself that I am the parent. I am the adult. I know better and must do better. I admit to my daughter when I have over stepped my bounds. I do apologize for my words if they felt unkind. I explain my intentions and hope that she believes me. As parents we have no control over what our children do once they leave the house, we can only hope that we have taught them well and that they carry on those lessons once they have crossed the threshold. …oh, and throwing a flat iron is never the solution.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Wishes for a Happy New Year…and for years to come

So here it is, New Years Eve 2013 and I am calm. I am hopeful. I am…content.

In past years, this day was either filled with anxiety over not having plans or having too many plans, freaking out that my dress was too tight, hating my hair or my mind was filled with shoulda’s, coulda’s and woulda’s. This year…not so much. For the first time in I don’t know how long, a New Year approaching doesn’t seem as daunting. You see, I finally got it. I finally became accountable for myself and my actions. I finally admitted my shortcomings and moments of malcontent were down to me. Yep. Me. …trust me, ask my hubby or anyone who knows me for that matter…this was not an easy thing for me to admit. I had been known in the past to blame retailers and  Mother Nature herself for my ass not fitting into my jeans…between the store not having the exact shade of grey yoga pants I so desired that would match the treadmill and well… with the cold winds and rain I couldn’t go outside for a walk. …oh come on, like you haven’t blamed the Keebler Elves for your pant size. Back to the tale at hand.

I have a glorious truth to share…once you stop blaming others for your unhappiness and malcontent, let go of your fear and take your emotions, decisions and dreams into your own hands, great things begin to happen. They do. Take a look at yours truly.(well, it is my blog, so yeah, I’m gonna talk about me once and a while.). I took a leap of faith and let go of my fears and put that energy into believing in myself and within 18 months I have the blog I dreamed of doing, a twitter following filled with people who inspire me on a daily basis (and are pretty cool), I was invited to attend the Contessa’s.  I am a contributor to http://www.salonmagazine.ca. I am a contributing author to http://www.hairstyle-blog.com and http://www.visual-makeover.com. I am a contributor to http://www.girlbodypride.com. On a daily basis at my shop, I am helping women and men to love their hair, to find the beauty that they thought they lost, or never had. I am helping Salon owners and stylists improve their customer service skills and helping them to realize that retail is a vital part of their Salon’s experience. I no longer hold back my confidence in myself, or hold back my knowledge of product or service. *the biggest perk…since I am happier, so are my loved ones.

Hence today’s New Year’s wish for you. May the coming days and the coming years bring you peace. May serenity find its way to your door and into your hearts. May you find the courage to attempt what ever it is you want to do – from opening up your own Salon to finally being able to quit smoking. May you find the confidence to ask for that raise or to tell that special someone that you love them, or to be able to let your loved one know that they need help and that you will have their back. May you begin to find the beauty that is in your life, right now.

Wishing you a Happy New Year

With Love and Gratitude,

That girl in the red coat

Beauty, communication, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Christmas Presence

As I sit here, snow is falling, Christmas carols are playing on the radio, lights are twinkling on the tree and my loved ones are safe and snuggled under warm blankets watching a movie. I am relishing the peace for it is the middle of December, which for any of us in the service industry/retail sector, we know is the beginning of the craziest, busiest time of the year. I have been working the Holiday/Christmas season for over 20 years, and have seen it all, from mothers beginning to cry because the antlers that their child needed for the Christmas pageant broke and are now out of stock to husbands panicking that the KMS gift pack their wife wanted is no longer available and he can’t go home without it. I have seen grown women lose it over the fact the newest red holiday shade of polish is sold out and have had a grown man throw a flat iron at me because I wouldn’t return it for him because he didn’t have a receipt, or the box for that matter. One commonality I have always found – too many people are concerned about their Christmas presents instead of their Christmas presence.

Last year I wrote of the pressure women (and gents…mostly the ladies) put on themselves over the holidays (see link below)

https://thatgirlintheredcoat.com/2012/12/03/its-time-to-paint-your-own-picture/ .

I told a tale of letting go and easing up on yourself and your loved ones. This year, my tale will be one of presence. Too many of us are not present, in our own lives, in the lives of our loved ones, in our conversations, hell, even in our driving. We are getting so caught up in the idea of the perfect gift and the perfect dinner that we aren’t even able to keep up with who got who what gift and cannot even remember what that perfect dinner tasted like. Being me, I have compiled a little list, a how to for the holidays if you will.

– When you are out shopping with your child and they stop at the big tree in the mall exclaiming “WOW!!! It’s so pretty!” instead of yanking their little arm and scowling “yeah, yeah…lets go!” stand with them for a minute and agree with them. Take the few seconds, take a breath and make a memory.

– We all have those friends/family members that need a Santa picture. Here’s the deal, if your child doesn’t want to sit on Santa’s lap, don’t make them. Stand beside Santa holding your child, or forgo the picture all together. Your loved ones will survive a Christmas without a Santa photo. I know mine have. *Think about it…all year we scold “don’t talk to strangers” then force our kids to talk to  a stranger AND sit on his lap…no wonder there are so many tears.

– When you are shopping and a sales person asks if you need a hand, let us help you.  Let yourself be helped, it will ease the stress that you can’t find what you are looking for, and if by chance it is out of stock, we can let you know when the product is arriving and can call you when it arrives. …oh, for me, please do not say “already got two!” when we ask if you need a hand – trust me, we have heard it.

– Be kind to the cashier. She has been standing there for hours, has 5 more hours left of her shift and only gets a 30 minute break during an 8 hour shift, having to deal with people yelling at her for things she has no control over, like the debit being down, or a product being out of stock, or being yelled  at by a manager because she said “Merry Christmas” instead of “Happy Holidays”. – the latter happened to yours truly…I kept saying Merry Christmas.

– If your family doesn’t like turkey, you do not have to have it for Christmas dinner. It’s okay. The ghost of Christmas past, present and future will not haunt you. Make a meal that everyone enjoys, that you enjoy making. Trust me, I know of what I speak. I tried to do the “Christmas dinner with all the trimmings” and the whole day with every dish I prepared all I thought was who wasn’t going to like what and that I was disappointing Martha Stewart. This year I am making quesadilla’s. They are always a hit, everyone loves them and I spend less time in the kitchen and more time in the living room with my family.

– When you are getting your groceries, give to your local food bank. Many grocery store already have prepacked bags of food ready to give. Most packs cost $4.99 (the cost of your two morning coffees on your way to work)  and can give a family more than one meal. It’s a win/win, a mother will be able to make a meal for her child, and your child got to see their mother help her.

– Always give to the Salvation Army. The Salvation Army does more than you can imagine.

– Try not to complain so much about having to go to your Mother’s/Father’s house…again. Many have lost a parent, or both parents and wish that they had to sit through another conversation about how “easy we have it these days”.

This season, take it easy on yourself. Take it easy on your loved ones, for it is not their fault you are stressed that what you wanted to buy them is no longer available. Take a breath. Take a friend a coffee. Give to your local food bank. Make your hubby his favorite treat. Teach your child how to make cookies. Send a Christmas card or a text out of the blue. Smile as you pass people on the street or in the grocery aisle. Your Christmas presence will mean more to many than your Christmas presents will mean to one.

 

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Balancing Shampoo can only do so much

At least once a week I seem to have the same conversation, with a new customer or with one of my regular customers or a client from the Salon. It usually goes something like this… “since I have had my baby, my hair just isn’t the same”, or “ever since I started this new medication, my hair isn’t the same”, or “how is it that my Mother is sick, but my hair is the hair that is falling out?”. Hormones, medications and stress can and will affect your hair growth cycle, unfortunate but true. It’s okay. It will be alright. Step away from the kitchen scissors and your hand held mirror, step away from the phone to make an appointment to chop off all your hair since all hope is lost, for all hope is not lost. A little knowledge goes a long way, and being me, I always want to educate and enlighten.

For my new moms out there – first and foremost – you rock! You do. Being a mother is the toughest job in the world, the most rewarding, still the toughest. I am here to tell you that it is okay to be upset that your pregnancy changed your figure and your body. I am here to tell you that every new mother, I mean EVERY new mother has had that moment when we look in the mirror at our once shiny tresses that are now matted and tangled and feel like “What’s the use. My hair will never be the same”. I am here to tell you that yes, your hair may never be the same, but it can be just as great, or better. First of all, be patient. Your hormones are all over the place as is your diet because you are a little busy with your new bundle of joy. Usually after 6 months your hair will start to behave itself again. If not, ask your stylist for an appointment for a consultation, to go over the issues you are having with styling and managing your hair. You may just need a trim, or your color freshened up. Sometimes a conditioning treatment does the trick…Joico’s Kpak Revitaluxe…you’ll hear angels. Also, have a chat with your M.D.. You may be low in certain vitamins and a vitamin supplement is all you need.

As for medications, many can affect our hair and the growth cycle of our hair. Yours truly is on thyroid medication and when my levels are off, so is my ‘do. The texture of my hair changed, my hair took color in a totally different way and a little thinning happened for a while.(always the hair, never the hips.). Once my M.D. & I figured out what dosage was best for me, my lovely locks returned. I also, much to my chagrin, changed the way I was eating. Lowering my caffeine…yes lowered…lets not get silly, cutting out the junk, like pop and chips and eating well has helped my hair, my skin (and my ass). When starting any new medication, ask your M.D., nurse practitioner or pharmacist about possible side effects, about changes in hair or skin. Many medications are going to affect our hair, but if you know that your medication will affect your hair, you can start preventive maintenance on your lovely locks. * Always let your stylist know of any changes in existing medications or if you are on a new medication – it could alter your color/chemical process.

When a loved one is ill, it is more stressful than when we are the ailing patient. As for stress, I wish I had a better answer for you. Stress is a bitch. Yeah, I said it. It is one of those things in life that likes to pop up at the most inconvenient times. Not only can stress make you yell at your purse when you drop it in the driveway or have a argument with your hubby over the difference between “beige” and “natural beige” sheet sets,  stress can also interfere with the growth cycle of your hair. When we are stressed, one of the things our bodies will do is produce more testosterone which in turn the body turns into DHT (dihydrotestosterone) which is a major component in hair loss/ thinning. I am not going to tell you “so, don’t stress so much”, because, well, that makes me sound stupid. What I will tell you to do is to try not to stress as often. Take a look at your day and choose your battles accordingly. Your mother is ill – you can’t fix that. Give her your love and support and a few giggles. Your hair is starting to fall out – this can be fixed. Got one word for you – Nioxin. Check out their awesome website http://www.nioxin.com . Psstt… Mario Lopez is their new spokesperson…he is nice to look at…actually… after looking at Mario I bet your stress level drops.

I have been a new mom, I have gone through the hair woes of medication interactions and have had the stress of ill loved ones. One thing I know for sure is once you begin using the correct professional salon hair care products, although your hair may be different, you will once again love your hair.

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Be the star you wish upon

Over the past weeks I have met many women who have all said the same thing “Oh, I could never do that!” – from leaving their resented career to follow their dream to coloring their hair red, like they always dreamed. One woman stands out the most. She came in the shop looking at the demo display of flat irons. I went over to her and asked if she wanted to try one, to which she answered “Oh no! I am just looking. I am too stupid to work one of these things. I am looking for my daughter. I’m too old to care about such things.”. I just stood there for a moment, feeling so sad for her. I think I actually frowned. Being me, I had to say something. So I took a breath (said a silent prayer to the powers that be the flat iron would stay on the table) and asked her why she thought she was too old to care about her hair. I told her I thought she had lovely hair and if she straightened it, it would look even better. She just stared at me. I asked her if she ironed shirts at home. She did. So I told her “Honey, if you can iron a shirt, you can flat iron your hair”, to which she laughed. I asked her if I could show her how, she nodded and smiled. After I finished one side of her head, I gave her the iron to do the other side. When she was done, she stared at her reflection and said “I haven’t looked like this in a long time.”. We got to chatting and I came to find out she left University to get married and have a family. She had always wanted to have a shop of her own, but thought she had missed her time, that all she knew was how to be a mom, that it was too late.

As women, we’ve all been there. So have the Gents. We have all had the moment when we realize that 15 years have passed and not much has changed and for some reason, at that exact same moment, we think that  it is too late to do what we always wanted to do. We have been going through the motions, changing diapers, balancing cheque books, cleaning the gutters, keeping our son’s out of jail and our daughter’s off the pole (yeah, I said it) and forgotten about ourselves, from our dreams to our roots. – back to the tale at hand. I smiled at my customer and told her it was never too late to which she responded “easy for you to say, you are young”. I told her I was 41 to which she responded “So am I.”. I smiled again and handed her my card. (it’s a lovely card…my That girl in the Red Coat card. Check out my Facebook page to see it). I let her know That girl in the red coat is my blog. I let her know that I had wanted to write a blog for years but was too afraid of what people would think, too afraid it was too late. I let her know that once I let go of the fear and allowed myself to focus on myself that a whole new world opened up to me. (….now you have the  Aladdin theme in your head…sorry).  I let her know that all those slogans plastered all over Facebook and Pinterest are true – follow your passion, thoughts become things, that good things happen when you work your ass off and never give up. I let her know that I may be a girl standing in a shop, but I am also a woman who has been published on http://www.salonmagazine.com (A HUGE deal for yours truly), that I am a woman who is a contributing author to http://www.hairstyle-blog.com and http://www.visual-makeover.com and that it all happened within 18 months of deciding I was worth the risk.  I told her that she was worth the risk too.

Here’s the deal. Life is short. It is never too late. Those who say it is…well it is too late, for them. Do what you want. If you want to be a blonde, go for it! (SOMA Blonde/Silver Shampoo…’nuf said).  Always wanted that cute pixie cut? Go for it! (…KMS Molding Paste will be your new best friend). Always loved hair and wanted to be a stylist? Go back to school – there are awesome programs that accommodate all schedules and lifestyles. Wishes do come true…with hard work, they do come true. When you are wishing upon a star, make sure that star is you.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized

Step away from the scissors and listen for a minute

“This is not what we discussed. Look at my hair! What am I going to do? I can’t go to work looking like this!”. – you are picturing a woman right now, aren’t you? Yes, most people picture a woman uttering these phrases when she has received a bad hair cut…and that is the first problem. Women are not the only ones that suffer from bad hair days and bad hair cuts. Our lovely gents do as well. Actually, in my experience, men seem to be the victim of bad a hair cut/style more often than women. For some reason, many stylists seem to think for their male clientele. A gentleman comes in looking for a new style and ends up walking out with the same cut his father gave him sitting in the kitchen with the #1 guide…when he was 4 years old.

As you know, I manage a retail shop/salon. I have many men come into the shop for their hair products, from KMS HAIRPLAY Molding Paste to d:fi molding cream. Some of my lovely gents like to spike up their hair with Joico Ice Spiker and some like to slick it back with American Crew Firm Gel. Some gents like a bit of shine – SOMA Prism spray is a great choice -no hold, just lovely shine, and some like a matte finish – AG STUCCO is great and a big seller. What all my lovely gents have in common is they want to look good. They want to look professional and creditable in their profession – from Welder to Physician. What they don’t want is the “Charlie Brown” head, or as mentioned above, the cut they had from dear old Dad.

Many times, unfortunately, men come into the shop asking me “Do you sell clippers?” – they ask this because they feel their only option is to shave their head because they just cannot face another bad cut, or having another stylist not listen to them when they tell them what they don’t want their hair to look like. I know, believe me, I know that clients/customers do not always explain themselves very well. It is our job, as managers, owners and stylists to take the time to be sure we understand what it is our clients/customers want. When the gentleman in your chair says he wants it short – ask him how short. Place your fingers on his head as a point of reference if need be – every stylist has had a client that when they said take a few inches off, they really meant half an inch. What the client pictures as short may not be what you, as the stylist, pictures as short. You need to clarify. You need to be clear. You need to stop thinking for your client. If you are not sure of how to cut men’s hair, or you only know 3 cuts for our gents – pick up a copy of Canadian Hairdresser, or Salon magazine or hop on Google and go to http://www.behindthechair.com and check out the images and tutorials.

Think about this for a minute, I mean really think about it – what would happen if a woman sat in your chair with shoulder length hair and said she wanted something shorter and you gave her a pixie cut, because that’s what you thought she wanted and you thought that would be best…what would happen? A meltdown of Nuclear proportions, that’s what. When a woman is sitting in your chair looking for a change or something shorter, as a stylist, you may spend up to 20 minutes on a consultation, to be sure you know exactly what it is she wants, how she styles her hair at home, what products she likes to use on her hair and what she has done with her hair in the past. I believe our Gents are worth the time as well. Men are a key component to a successful Salon and retail business – they deserve our attention.

In my 20 years of customer service and in my 10 plus years in our beloved biz of Beauty, I know one thing with absolute certainty. Women may give you a second chance. Men will not, and honestly, when they aren’t being listened to…who can blame them?

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Make the call

Today’s tale is for the Stylist’s and Salon owners. Today’s tale is about the ever present “no show” and how it disrupts the day, if not the week at the Salon. Now, before I get a “PREACH IT SISTA!” from all the stylists out there, you may want to hold back your enthusiasm a wee bit, for today’s tale is about the responsibility of the no show – the Stylist’s responsibility.

No one likes being stood up. No one likes standing around, waiting and wondering if their client is going to show up, wondering if their client is just running late, kicking themselves for not taking the walk in that just arrived because they weren’t sure if their client was coming or not. From time to time a stylist will have a “no show” – a client that doesn’t come in for their scheduled appointment. No call. No text. No show. Not only is this a disregard for the Stylist’s time, it also is taking income out of their pocket and potentially interfering with the rest of their scheduled appointments. This is one Salon problem that has the easiest of solutions. Call your client’s the night before their appointment to confirm the appointment. It really is that simple. The Dentist does it. The Doctor does it. You can do it too.

Think about it. It’s a win/win situation. You have helped your client remember his/her appointment and saved them the ever dreaded embarrassed phone call two days later, and you now know what your following day looks like and you can plan accordingly. I know you can’t control everyone and what they do, trust me, I know. Sure, there is the chance you call and confirm the appointment and the next day you have a no show. The upside to this is that now you know that this client is not reliable and next time they want to book with you, (if you choose to let them) you know not to schedule their appointment at a peak time.

On many occasions, be it at classes, hair shows or discussions with Stylists and Reps., I have heard the same phrases, over and over;

– “I don’t have time to call my clients”.

– “I’m too busy to call my clients”

– “I don’t want to bother my clients at home.”.

– “I hate those kind of calls, so I won’t do them.”.

Guess what? Since you didn’t confirm your appointments for this week, there is a good chance that you will have time to call your clients, because without proper confirmation, the chance of a no show increases. As Stylists, you know how much your time is worth, you charge for it everyday. If you are able to ask $150.00 for a cut and color without blinking, you are able to call your client to confirm their appointment. The client is worth it, and so are you. As for the “hate those calls” – you may not like them, but many people appreciate them. No woman alive wants to forget her root touch up appointment.

I have been in the Beauty Biz for many years. I know first hand how busy Salon’s and Stylist’s can be, some days there isn’t time for a sandwich, let alone a bathroom break. I also know that we do have down time, to place orders, to eat, to have that much needed bathroom break and to make a phone call or two. Honestly, if you have time to search new up do ideas on Pinterest, you have time to confirm an appointment or two. Being me, I made up a little list, for those of you who do not know where to begin;

– Make confirming appointments part of the receptionist’s job description.

– when you are re-booking your clients, let them know to expect a courtesy call, a reminder the day before their appointment. * think about it, our clients book 4 -6 weeks ahead. Life gets in the way and people tend to forget things. More often than not, your client will be grateful for your consideration.

– If your Salon doesn’t have a receptionist, have each stylist call their own clients at the end of the day. Make it part of the nightly routine – sweep floors, clean station, confirm tomorrow’s appointments. – it really is that easy.

– Sit down as  a team and decide upon a no show rule. Many Stylists and Salons now charge a fee for a no show. *IMPORTANT* – you can only charge a fee for a no show if you have a policy in place that you confirm all appointments. Lets be fair here.

A real plus of confirming your appointments…if your client has to cancel, now you can call the clients that need to come in earlier, or that are on a cancellation list and you have over 12 hours to do it, instead of 20 minutes. Confirming appointments takes 5 – 10 minutes and can save you hours of headache. Make the call.

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Help Wanted

Today’s tale is one for all the up and comers in our beloved industry. We are in the business of Beauty. Our customers and clients come to us because they want to look better and in turn feel better about themselves. They look to us for helpful hints and tips on how to care for their hair and to style their new ‘do.

Over the past year I have had many young ladies and gents come through my door asking if I was hiring for the shop or if our Salon would take an apprentice under our wing. For the most part, I had to say no – and not for the reasons you think. I didn’t say no because of lack of business, lack of clientele, lack of budget or because the economy is slow. I had to say no because as I saw it, if they were not able to brush their own hair, how were they able to help our clients and customers with their hair care needs. One young lady still stands out in my mind.

I hear the chirp of the shop’s door chime and look up to see a young woman wearing jogging pants, an over sized jacket, no makeup applied and her hair in a messy ponytail. “I just finished school and I need my hours…do you guys take apprentices?”. It was at this moment I decided that I was gonna change her life.I took a breath, put a smile on my face and crossed my fingers that the demo flat iron beside her would not become air born. I asked her where she went to school and I asked her if part of the curriculum focused on how to apply for a position in a salon. “Not really” she answered. I let her know that we were  not looking for an apprentice at the moment, but I would take her resume. I also asked her if she had a minute to chat. She said yes. I asked her if she loved doing hair or just liked it. “I LOVE IT!” she exclaimed. I told her I was happy to hear it, because it is a lot of hard work and long hours, but if you love it, it’s all worth it. I then asked her if I could give her a few tips. I let her know that our industry is a visual industry, that being said, she must always look like she is ready to cut/color someone’s hair. I let her know that she needs to have her hair done and a little make up applied – even if it’s just lip gloss. I let her know of Salon’s in town that I had heard were looking for apprentices and told her to go home an do the following;

– call the Salon you are interested in and ask to speak to the manager and ask to make an appointment to come and see them. * Shows professionalism and shows you understand their time, as yours, is important.

– have a shower, do your hair and apply a little makeup. You need to look good and smell good. *think about it, would you want to get your hair done by someone who’s hair was not tidy and they smelled like the gym?

– dress appropriately. Put on a nice pair of pants and a nice shirt – preferably black. (black compliments the client – puts the attention on them). *make sure the pants are clean and the shirt is pressed

– bring your tools along. You never know, you may be asked to give a cut so they can see your technique and composure around their clients.

I let her know you only get one chance to make a first impression, and that most people wouldn’t attempt to see past the jogging pants and wouldn’t give her the time of day. I then told her one of my favorite sayings “when you know better, you do better. So now, you will do better”. She laughed. (whew…thank you Maya Angelou and the powers that be that left the flat iron in it’s place).

After she left I found myself thinking about how we are not educating the up and comers. Sure they are learning cutting and coloring techniques, but these alone do not a stylist make. Students need to be taught customer service skills, interpersonal skills, how to communicate with their potential boss and coworker, how to sell retail product to their client sitting in their chair – they need to be told how to dress for their interviews and in turn for their career. Listen, I am a mother of a teenage daughter so I know you cannot guarantee what you have said has been heard nor can you guarantee what you have taught has been learned. What I do know is this; not educating students and giving them all the tools they will need if they choose to get ahead is, well, cruel and setting them up to fail. Plain and simple. Starting out in this industry is hard enough, and brings out it’s own road blocks, emotionally, physically and mentally. How about instead off adding another roadblock we give them the green light.