Beauty, Hair Care, That girl in the red coat, writing

Tales of Truth – The Holiday Editions

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The past few hours have been quite strange. I usually don’t post from the shop but today has been weird and all our staff is off today and I gotta tell somebody. I have checked my calendar and I know that the full moon is set to arrive on the 25th., so my question is this… are the stars misaligned? Is the universe in retrograde? Did I miss the Facebook status that this year we are to share our Christmas crazy along with our cookies? Was there a tweet daring people to get their crazy on? Is the owner attempting her own version of “Smile! You are on candid camera!”. I am hoping that these people have heard of my Salon Tales and their Tales of Truth and are trying to get me to write about them. If this is the case, guess what buttercup!?! Today is your lucky day. You are getting your 15 minutes of fame.

9:20 a.m. – the phone rings. My standard greeting is interrupted by a woman telling me “Yeah. I left my debit card there yesterday.”. I let her know that no debit cards were left behind at our shop. All I hear is silence, then “Are you sure? ‘cuz yours was the last place I was yesterday.”. I let her know I check the till and our lost & found every day and there wasn’t anything left behind all weekend. “So, you’re telling me you don’t have my card.”. I let her know that is correct, I do not have your card. “You’re sure you don’t have it”. I told her I was sure to which she muffled “uh huh” and hung up on me. …by the way, the shop opens at 9;30 a.m..

9:35 a.m. – I am in the back room when I hear the chirp of the shop’s door. As I walk through our Salon to get the front of the shop a woman says “Oh good! You’re here! Cut my hair would ya?”. I let her know that I am the manager and the Salon was closed this morning. “How can it be closed? You just walked through it!”.

9:42 a.m. – A woman called to let me know the curling iron she bought is no longer heating up. I asked her if she still had the box and the receipt, she told me yes. I let her know to bring in the box, the receipt and the curling iron and I can exchange her defective curling iron for a new one. The phone fell silent. I said “Hello?”. “Yeah, I’m still here. I have to say, I am disappointed that I have to pack this up just to bring it to you. You know what? I will bring it all and you can pack it up!”. So I told her I would gladly help her out to which she said “Well, aren’t you a smart ass!”…..fa la la la la, la la la la.

10:15 a.m. …almost 35 minutes have passed, a little reprieve for your truly. A woman came in looking for hair clippers for her husband. I showed her our selection and their differences. She asked me which one would fit comfortably in her husband’s hand. I let her know that I didn’t know to which she got upset asking me “Why won’t anyone tell me what will feel comfortable in my husband’s hands!!!”. I looked at her for a minute, thought to myself, what the hell and told her “We don’t have his hands.”. She looked at me and said “I know that! He has his hands. You have yours! What’s that got to do with anything?!?”. …sigh

10:35 a.m. – A woman couldn’t understand why she couldn’t “try out” our tweezers. All I could think and hope wasn’t showing on my face was first of all, they are sealed in their packaging and second, uh…yuck.

10:50 a.m. – We sell hair & nose hair trimmers. Some models come with a detachable blade so the trimmer can be used on your bikini line. I was asked if it could be used to trim “you know…the hair on your buttocks.”. … I wanted the thank the customer for not referring to it as “ass crack hair”, as some have eloquently put it in the past.

12:36 p.m. – a few hours have passed and all my customers have been pleasant. I start to let my guard down. The phone rings. My greeting is once again interrupted by “Yeah. I called earlier. You’re sure you don’t have my debit card?!?!”. I let the woman know I am the manager and that yes, I am sure that I don’t have her card. I haven’t seen it. I don’t know where it is. “I came into your shop right after I bought vitamins in the health food shop beside yours! You were the last shop I was in! I think you have it and won’t give it back!”. It was then I let her know that we do not have a health food store beside us. All I heard was CLICK.

1:35 p.m. – a man came in asking if we had any shampoo for men. I let him know that all the shampoo I sell is for men and women and that most men tend to like KMS or American Crew. He asked to see the American Crew so I showed him our selection. I let him know he was welcome to open the lids and smell the products. He asked me which ones would help him “catch the ladies”.

….I need more coffee.

That Girl in the Red Coat

 

Beauty, communication, That girl in the red coat, Women

Actions speak louder than words

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The Holiday Season is in full swing. Macy’s has had it’s parade. Black Friday has come & gone. Many are nestled in their beds while visions of Cyber Monday deals dance in their heads. This year marks my 26th. year working in the customer service/sales/retail biz during the Holiday Season. I have heard, seen and smelled (yes, smelled) it all. …and every year I hear the same argument – to wish a Merry Christmas or a Happy Holidays. I remember a time I worked for a company who sent a corporate memo stating that under no circumstance were we to wish anyone “Merry Christmas”, we were instructed to wish our customers “Happy Holidays”. As you all know, I am not a “yes man”, so I continued to wish customers a Merry Christmas, much to my boss’s dismay. She was quite worried I may offend someone, and then they would call head office and she would lose her job. I reassured her that if the customer was wearing a Yamaka, I would not wish them a Merry Christmas. I then had to explain what a Yamaka was …between that and the memo, I knew it was time to leave. Back to the tale at hand. The point I was trying to make to my boss, and am trying to convey today is this – paying attention and being kind are key in the biz of customer service, and in life for that matter. For instance, I have a woman who comes in every November to purchase her Christmas gifts for her kids and grandkids before she heads to Florida. Her purchase is quite large and usually fills 3 – 5 bags. I take them to her car for her. Every year. It is actually the reason she comes back to our shop. The first time she came in, 5 years ago, she had a cane. She was recovering from knee replacement surgery. She told me she always remembered me because I did not ask if I could help her with her bags, I told her I was going to help her, no questions asked. She told me I reminded her of what customer service used to be.

 

Over the past weeks I have been listening to people complain that Merry Christmas isn’t wished enough. I have seen posts on Facebook cheering shops that are writing Merry Christmas instead of Happy Holidays on their shop windows. I have also seen posts of people stating they will not shop anywhere that says Merry Christmas instead of Happy Holidays. Everyone is so busy being politically correct or trying to look and sound important that they have all forgotten one key point. It doesn’t matter what you say, it matters how you behave. Listen, no amount of  Merry Christmas or Happy Holidays wishes can or will make up for ignorance and neglect.

This December, instead of worrying what to say, how about worrying about how to act.

  • When you are at the mall and you see the Salvation Army band playing, don’t hide behind the plants and try to scurry past, holding on to your nickels and dimes – walk over to them, take a moment to listen, and let go of some of your nickels and dimes.
  • Whenever you can, as you are paying for your purchases and are asked if you want to make a donation to a local charity, do it. … if you can spend $100.00 at the liquor store, you can add a dollar or two to your total. Just sayin’.
  • Donate to your local toy drives. Every child deserves a toy on Christmas. Every child can’t wait to tell their friends and classmates what was under the tree Christmas morning.
  • All business owners – this gem is for you. Give your customers a little treat, be it a sample or a coupon for their next purchase. At our shop, the Starburst candy dish at the front cash is always full and samples are waiting to be sampled. We offer free travel size products for any purchase over $60.00. Our customers and clients are giving us their business, they deserve a thank you.
  • Donate to your local food bank. Every grocery store takes non perishable food donations and monetary donations. Everyone deserves food in their cupboards and on their table. Whether you are Christian, Muslim or Jewish – a parent wants to be able to feed their child, and sometimes we all need a helping hand.
  • Shovel your neighbour’s walkway. It’s a lovely surprise for them.
  • Hold the door – enough said.
  • When standing in line and you notice the person behind you has less purchases than you do, let them go ahead of you.
  • Remember those who have lost loved ones and give them a call, or send them a card. There is no better feeling than the feeling that someone is thinking of you.
Actions speak louder than words. Plain and simple.
Beauty, Business, Hair Care, That girl in the red coat, Women, writing

Tales of Truth – The Holiday Editions

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The retail Holiday season has officially begun. Tree’s are trimmed. Shelves are stocked. The all important Holiday hair appointment’s have been booked and confirmed. Holiday parties have been planned. Christmas carols are playing on every radio station (trust me, I checked). In my corner of the globe, even Mother Nature has joined in, and the snow has begun to fall. This year marks my 25th Holiday season in the retail/sales/customer service gig. Call it nostalgia, call it the Christmas Spirit, over the past couple of weeks, every so often, I found myself getting hopeful, even excited for the coming retail Holiday season. I found myself daydreaming  of the customers and I breaking out into joyous song and the Osmond’s entering stage right like in those variety shows in the 70’s. ….but as I know, and for those of you familiar with my Tales of Truth now know, it’s safe to say that the only thing entering stage right is a flying flat iron. …and that I should limit myself to only one Vodka & Tonic a night.

 

To be clear, I still love Christmas. I love the sights and sounds, decorating my tree and the memories each ornament stirs up. I love making my famous Sugar Cookies and delivering them to my friends and loved ones. The following events, and the events to come – of this I am sure, will not taint my Christmas Spirit….and a little help from my Smirnoff Santa. So, without further adieu, gather ’round Ladies and Gents, boys and girls. It’s time for That Girl in the Red Coat’s Tales of Truth!

  • The phone rings. As I answer with my standard greeting I am interrupted by “YEAH! Whatever! Do you have my hairspray in yet?”. I ask which hairspray it was she was looking for to which I was told “Well, you’re no help at all!” and she hung up.
  • A woman came into the shop looking to purchase Joico VeroColor hair color. I let her know that it is not retailed or sold to the public. It is a hair color line that has to purchased by a licensed stylist at the wholesaler. “Well, my old hairdresser would get it for me and I need some more!”. I explained that I could not purchase it for her nor could I sell it to her for the exact reason mentioned above. She asked to speak to a manager and I let her know, “That’s me!”. She stared at me for a minute and on her way out of the shop she told me “If you were any good at your job, you would break a rule now and then!”. …sigh
  • We have monthly draws every month. As a woman was filling out her ballot, she quipped “You never pick me!”. I giggled and said, “I try to.”. She put the pen down like a judge ruling with his gavel, sighed at me and said “this isn’t funny. I am not impressed that you haven’t chosen my name, after all this time!”. I apologized and told her I would try harder. She said “You better!”, grabbed her Shaper Plus and stomped out the door. …I gotta get a camera to prove this really happens
  • It took me 10 minutes to explain to a customer that Shampoo for curly hair will not make their straight hair curly. “but the bottle says curl enhancing, so it will give me curls, right?”. I explained that it meant if you already have curls that it will help to enhance them and give someone with curly hair more control of their curls. She stared at me for a minute, kept hold of the bottle, pouted and said “Well, I think it’s unfair that they false advertise.”.
  • A woman was looking for a certain shade of OPI nail polish. I let her know it was a discontinued shade. As she laughed, I was told that “there is no way YOU could know that!”. I brought out my latest OPI product listing, walked over to her and told her “Lets look at this together and maybe you can find a shade similar to the one you were looking for.” to which she informed me “How am I supposed to know the color I want, I just heard the name of the polish and thought it was fun. Who knows what color it is?!? Do you?!”.  ….it took everything in me not to say “there is no way I could know that!”.
  • One of the fantastic questions posed to me “Will this wax not rip off my skin, you know, around where my underwear is, like between my thighs?” – enough said.
That Girl in the Red Coat

That Girl in the Red Coat

 

 

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

Listen for what you cannot hear

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Beauty – a combination of qualities, such as shape, color or form, that pleases the aesthetic senses, especially the sight.

I hear the familiar chirp of the Salon’s door chime and as I look up from my purchase order, I see two sparkling eyes staring at me from just above the counter. Standing on her tippy toes, a young girl reaches out her hand and with a squeal, shakes her hand, giving me a prompt to shake her hand. Her mother, standing behind her lets me know that the young girl is deaf, so she likes to shake hands since she cannot say the word hello. I smiled at the little girl, and gave her a wave hello. I came out from behind the counter and gave a “come with us” wave to the girl as I went to help her Mother find the product she was after. As I was explaining how to use the product, I felt a little hand grab mine and little fingers intertwine with mine. I looked down to those sparkling eyes and smile. The young girl pointed to my hair and let out another squeal. It seems her favorite color is purple and yours truly has a swipe of purple throughout my hair. So, I bent down and let her play with my hair. She smiled and squealed and ended up rubbing my head where it is shaved. I showed her Mother the testers of purple hair chalk so her daughter could have purple hair too. Her Mother applied it and once it was done, I motioned to the girl to follow me. I took her over to our biggest mirror, bent down to her level, smiled and pointed to her reflection that she too had purple hair. Her Mother signed it was time to go and as I walked to the counter, my new found purple haired twin kept holding my hand, smiling and squealing. As they were leaving, the Mother thanked me for my help and my kindness and told me that I had made her daughter’s day. Funny thing is, it was her daughter who made mine, and I was sure to let her know it.

After the Mother/Daughter duo left, it got me to thinking. How many other Salon’s had they been to? How many other shop’s had they been in? How many other people did the young girl reach out her hand, only to have it ignored? How many people forgot about just being kind? For a successful Salon, you need more than a great colorist, good coffee and fully stocked shelves. You need to be attentive, sympathetic and empathetic. You need to pay attention to the sights and sounds of your Salon and your clientele and customers. You need to take those extra minutes to explain how to style your client’s new ‘do, or to bend down and let a child touch your purple hair.

Taking a moment to be kind to another human being, especially a child, adds beauty to the world. Plain and simple.

 

Beauty, Hair Care, health and wellness, That girl in the red coat

The KEY to Curls

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Today’s tale is for all the Girls with Curls …and the gents too. As you know, every person with curly hair, be it fine, thick or coarse, has one thing in common – a desire to be able to control their curls. To achieve a frizz free, controlled and defined curl. Well Beauties, you are in for a treat. Yours truly comes bearing great news! Let me introduce you to a lovely line created especially for you and your curls. Meet Curl Control by SarynaKEY.

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Curl Control contains a humectant that will retain moisture so it is suitable for hair that is curly, frizzy and dry. Curl Control hydrates and defines your curls by giving back some volume (bounce) all the while maintaining a natural, soft appearance. The complete Curl Control line is color safe, nourishes and strengthens the hair and leaves your hair manageable and vibrant. The line offers 6 key products;

Curl Control Pure African Shea Shampoo – created with Shea Butter, it enhances curls, rejuvenates and strengthens your curls, restores shine and helps to control frizz. *curls remain defined even in humid conditions

Curl Control Pure African Shea Conditioner – created with Shea Butter, proteins and amino acids that strengthen the hair and helps to control frizz and further damage *TIP – towel dry your hair after shampooing to remove excess water in your hair, then apply the conditioner making the conditioner more potent.

Curl Control Pure African Shea Butter – Curl Control’s answer to a Conditioning Treatment, contains a high concentration of Shea Butter, vitamins A,E,F amino acids and natural keratin. It leaves your hair nourished and softened and the anti frizz properties keep your curl definition. *TIP – for best results, remove excess moisture from hair, massage through hair, leave in for 2-5 minutes, rinse then apply Curl Control Pure African Shea Oil. ** for a more intense treatment, apply heat and leave in for 10-15 minutes

Curl Control Pure African Shea Oil – contains Shea Butter, natural keratin and amino acids. This easily absorbed oil  provides instant moisture, protects your hair from UV rays, defines curls, helps to control frizz and adds shine. *TIP – a little goes a long way. Dispense a few drops, smooth throughout your hair – before or after styling. Can be used on dry or damp hair.

Curl Control Pure African Shea Cream – a styling cream that helps to nurture unmanageable curls, control frizz and adds shine. This cream protects your curls from climate damage. *TIP – when applying cream, focus on your ends. Can be applied to damp or dry hair.

Curl Control Gloss Spray – a lightweight treatment spray for curly and wavy hair with UV filters to protect the hair from sun damage. Contains Shea Butter, vitamins, amino acids and proteins that help to maintain moisture. Can be used on damp or dry hair.

 

Curl Control offers various leave in moisturizers, liquid and cream. As all those with curls know, each curl is different, as are the desired styles, looks and hold factor of the products being applied. Curl Control offers a choice of 4 styling creams and 2 styling liquids that offer control/hold factors from soft to firm, well defined curls to voluminous soft defined curls…and always a lovely shine.

20150930_075133-1                 One of the many FAB! Leave in moisturizer’s bestowed on yours truly. Curl Control Mixed Shea 80% Cream & 20% Hold is the perfect choice for soft waves and loose curls. The result is well defined, voluminous soft curls.

For those looking for a way to unlock your glorious curls, you have now been given the key.

 

Beauty, Hair Care, health and wellness, That girl in the red coat, Women

Monday Motivator – Schwarzkopf BC Color Freeze CC Control Cream

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It’s Monday. Again. The days are getting shorter, the wind is getting colder. Many people I run into are pretty glum. Well Beauties, for today, I can turn that frown upside down. I was given a FAB! product last week and as I received it I also heard my favorite phrase “Sara, give this a try and tell me what you think.”. Well, here’s what I thought…

 

For anyone who colors their hair, and loves their reds, purples and vibrant shades, meet your new bestie.

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Schwarzkopf BC Color Freeze CC Control Cream

First and foremost, the scent is heavenly. I found myself shaking my head like the girl in the “Gee, your hair smells terrific” commercial just so I could smell my hair. (for anyone over 40 – you get me.). This gem of a product is a weightless leave in cream that offers complete control with the added bonus of heat protection. BC Color Freeze CC Control Cream adds moisture while improving your hair’s elasticity and strength. Oh yes…and it offers 48 hours of frizz control – I knew that would grab your attention. For best results, apply evenly to damp/towel dried hair, apply desired styling products then style and blow dry as usual. Color Freeze CC Control Cream creates an even surface on your hair for an even distribution of your styling products – much like Schwarzkopf’s BC Moisture Kick Beauty Balm

Monday Motivator – Schwarzkopf BC Moisture Kick Beauty Balm

 

Schwarzkopf Bonacure has always offered a Color Care line. For all those who are die hard BC fans, no need to worry. The Beauties at Schwarzkopf wanted to create an even better product line to protect your investment in yourself and your hair color with their new pH Balancer Technlogy. Working with Lactic acid and Calcium Hydroxide, pH Balancer Technology tightens and stabilizes the hair’s matrix at it’s optimal pH of 4.5 = locks in color pigments for ultimate color perfection and anti -fade effect. Check out http://www.schwarzkopf-professional.ca for more tips and information.

The BC Color Freeze family of products also includes;

Color Freeze Sulfate free Shampoo – for long lasting color retention & vibrancy.

Color Freeze Rich Shampoo – for over processed tresses.

Color Freeze Silver Shampoo – for our blonde and silver Beauties

Color Freeze Conditioner – perfect for daily use.

Color Freeze Spray Conditioner – a leave in spray that helps with tangles and adds brilliant shine.

Color Freeze Treatment – a weekly conditioning treatment that provides in depth care that strengthens and smooth’s the hair’s surface.

Color Freeze Gloss Serum – revives dulling color, reduces frizz, helps to prevent breakage and adds instant shine. Can be used in damp hair or on dry hair.

Beauty, Business, communication, Hair Care, That girl in the red coat

Holidaze

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I know the calendar reads September. For yours truly, it’s read December since about May. My final Christmas orders have been placed, shipping dates have been strategically chosen, requests have been approved to have invoicing split into separate months for larger orders. Plans are being made on how products will be displayed and what shelves will be moved where. The shop’s holiday draws are being planned and packaged. Advertising idea’s are in the works. Parties are being planned.

Today’s tale is for Salon owners, Managers and Stylists. The holiday season is upon us and we are entering crunch time for ensuring that the next few months are as profitable as possible. When planned and executed properly, the potential profits from retail during the October – December months can reach the thousands, even the tens of thousands. Yes, you read that correctly, and yes, it is possible. I know it is possible because I have done it. Think of what that could do for your staff, yourself and your business. I’ll give you a minute to visualize.

Before the panic sets in once you realize it’s October in a few days, take a breath, and another. You still have time to make this your Salon’s best holiday retail season ever. (until next year). For many Salon owners, Managers and Stylists that aren’t used to retailing products, it can seem overwhelming and you may feel like you are in a daze and have no idea how to begin your adventures in Holiday/Christmas retail. Being me, I have compiled a little list for you, a “how to holiday” for your Salon if you will. You’re welcome.

  • Call your Sales Rep’s. They all have copies of their distributor’s Christmas/Holiday flyers containing all the deals available
  • Request an email of all sales and deals available – in case a deal in no longer available or a change needs to be added, it can be done A.S.A.P. from wherever you may be, at any time. As the holiday season approaches, and product availability starts to dwindle – it is first come, first serve.
  • Speak to your Sales Rep. about splitting up larger orders into two shipments, one for October and one November. With two shipments comes two invoices = larger orders aren’t such a hit to your pocket book. *If retailing is done properly, once November’s order arrives, you have sold out of October’s shipment which will now pay for November’s.
  • All distributor’s offer net 30 days for payment. Many will change payment terms to net 60 days – another way to give yourself some breathing room and give you the ability to bring in more product.
  • Ask for samples of products that you can add to all your customer’s and client’s bags. A foil sample of a shampoo or a conditioner goes a long way.
  • Request retail bags with every order. Distributor’s will add them to your order at little or no cost to you. It’s a win/win – your clients and customers get a pretty bag for their purchase and the distributor and your Sales Rep. get free advertising for their products.
  • Offer free gift wrapping with every retail purchase. With the free bags you’ve received from the distributor’s and your Sales Rep., all it will cost is a few dollars of tissue paper and ribbon from the dollar store.
  • Check your reward points! Matrix, Joico and Goldwell/KMS, to name a few, have an excellent rewards program. You can redeem your reward points for free products that you can in turn use as daily/weekly holiday draws. Psstt…you can redeem points for FAB! full size products, curling irons, purses, jewelry and electronics.
  • Get your Salon on Facebook. Keep your page professional – only post new product arrivals, new sales or Salon specials. Post pictures of before and after pictures of your client’s new colour’s and cuts (with their permission). Start a Facebook contest – once a certain amount of likes have been reached, a gift card/gift certificate will be awarded to a lucky Facebook page “liker”. In my personal experience, our shop’s Facebook page has brought in new retail customers and new clients for the salon. Our Facebook page has also introduced me to new community organizations that we have donated to and local businesses that I now cross promote with. Pssst….a Facebook page = free advertising!
  • To keep your shelves looking full, separate some of your holiday packs to use as open stock. Sell them for $1.00 – $1.50 less than suggested retail – your clients/customers get a deal and you make a profit, again, its a win/win. *Many holiday packs come with a complimentary product – do not sell the complimentary product, put it aside to give as a free gift with large purchases, or to brighten someone’s day.
  • Many hand cream’s come with a complimentary tester. Keep the tester at the front counter, right by the register, or while your client’s color is processing -ask her if she likes the scent, then offer for her to try some. 8 out of 10 times, she will be purchasing some on her way out. Again, I know because I see it happen everyday. Yes. Everyday.
Retail is vital for the success of a  Salon. Not only does it add revenue to your Salon, it adds integrity to your Salon’s reputation and adds to every client and customer experience. It adds integrity to your Salon’s reputation because it shows you stand behind and are confident in the products your Salon uses. Selling the product you use on your client ensures that their new color will stay vibrant and that your client can achieve their style on their own. 9 out of 10 times, taking the time to teach your client about the products being used and how to apply them will guarantee the sale. Once you see the rewards to your Salon, your clientele and your customers of adding retail to your Salon during the Holiday/Christmas season, I can guarantee that retail will become a year ’round event.

 

 

 

 

 

Beauty, Hair Care, That girl in the red coat, Uncategorized, Women

Monday Motivator – Joico Tint Shot

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Hello Beauties! I know…I know. It’s been a while. August was a CRAZY month so my tales were placed on the back burner. The summer of 2015, filled with sunshine, hard drives crashing, new hires, trips to the E.R., and more! It’s safe to say that yours truly was more than happy to greet September and feel the change in the air. Being that a new season is upon us, I thought it fitting to introduce you to a FAB! new product from Joico. Drum roll please…….

Meet Joico Tint Shot!

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The latest addition to Joico’s family of styling products. These gems will cover up your pesky grey’s and can also cover any thinning area’s throughout your scalp or hairline and give the illusion of thicker, fuller hair. Tint Shot was created with a Humidity Resistant formula so not only does it cover up your regrowth, it helps to eliminate frizz! Tint Shot contains Joico’s  Bio Advanced Peptide Complex – which repairs hair damage and can prevent further damage up  to 25 shampoo’s.

* Another Perk! Tint Shot contains Willow Bark which offers a cool, clean, soothing scalp sensation.

For best results, apply Tint Shot to dry hair. Shake well and hold 4-6 inches away from your hair. Spray in a light stream to desired area and allow to dry for  a minute before touching your hair, or applying your finishing touches with your styling products. * I recommend that you use your flat iron/curling iron before you apply Tint Shot.

* Another Perk! No worries of getting caught in the rain and your color running down your back or your cheek – Tint Shot stays put until you wash it out with your next Shampoo.

 

Available in four shades; Black, Dark Brown, Light Brown and Blonde, Tint Shot will soon become your best kept secret, and new best friend.

 

 

 

Beauty, Hair Care, health and wellness, That girl in the red coat, Women

Perfectly Pai-sHau

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It seems every where you look, all your favorite hair care brands have an oil, or an oil enriched serum, all with the promise restoring our beautiful shiny hair. Some deliver for a moment or two, most leave a lot to be desired.  Well, ladies and gents, boys and girls, there is a new kid in town you gotta meet.

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Pai-sHau – a hair care system that delivers on all of it’s promises. Pai-sHau is restorative and reparative – leaving your hair with an extreme shine and healthier look from your first use and is created for all hair types. Yours truly was given the line to try, and after using these gems, I had to let you all know about this FAB! line. There are two features that make Pai-sHau different from all other lines out there. One –  is it’s Signature Exotic Tea Complex. With a blend of concentrated steeped teas from around the world that provide powerful rejuvenating benefits that strengthen, nourish and protect the hair. Two – Biphasic Infusion – Pai-sHau’s answer to an oil. Pai-sHau’s Biphasic Infusion is a potent rejuvenating concentrate – it’s advanced binary technology drives the Signature Exotic Tea Complex deep inside the hair cuticle to nourish the the hair’s structure by attracting moisture and locking it in. Antioxidants and amino acids surround the hair with a sheer veil of shielding properties known to provide thermal and environmental protection. (U.V. ect…)

Pai-sHau is a little line that packs a lot of punch! It consists of 5 products;

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Replenishing Hair Cleanser (shampoo) – concentrated with the highest grade ingredients making this undiluted formula “water seeking” = a gentler way to clean your hair. Lather then rinse.

Replenishing Cream Conditioner (conditioner) – designed to rehydrate dry and lifeless hair. Adds moisture without weighing down your hair. For best results, leave in for 1 minute then rinse.

Supreme Revitalizing Mask (conditioning treatment) – a potent yet weightless conditioning treatment. Infuses the hair with moisture with an added bonus of adding an anti-static barrier! For best results, leave in for 5 minutes, then rinse.

Biphasic Infusion(oil) – I cannot stress enough how FAB! this product is. I have fine hair and am weary of oils – they can make my hair greasy and lifeless in the blink of an eye. Pai-sHau’s Biphasic Infusion made my hair soft and shiny, it did not weigh down my hair nor was I left with a greasy residue – in my hair or on my hands. For best results – ALWAYS shake the bottle until well blended and apply to clean, towel dried hair. *Can be applied to dry hair after styling to smooth ends and control flyaways.

Style Souffle (styling cream) – a weightless styling agent that nourishes, repairs and styles your tresses. Formulated for all hair textures, infused with antioxidants to retain moisture during the styling process while offering control and manageability. For best results – apply to dry hair. Emulsify a small amount in your hands and apply scalp to ends, adding extra product for extra control if desired.

 

As you all know, I have fine hair and I can honestly say that not one product weighed down my hair, nor did the Biphasic Infusion (oil) leave a greasy residue. As I said before – it is FAB! The scent is unforgettably delightful, every product delivers on it’s promise and your hair looks, feels and smells beautiful -what more could a girl want?

Beauty, communication, Hair Care, That girl in the red coat, Uncategorized, writing

Tales of Truth – The 20th…yes…the 20th Edition

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It’s July. It’s the week of the August long weekend.  A heat wave has hit my corner of the globe. The Humidex is on the rise. Combine all these events and you have the ingredients for a whole lot of crazy.  Oh…and there is a full moon upon us, it is to arrive on Friday. You see, the powers that be have bestowed not one, but two full moons this July. The second full moon is known as a Blue Moon. You know, I used to like that song. Now I feel the lyrics are mocking me… “Blue Moon, you saw me standing alone…”…I bet it did. Well Ladies and Gents, boys and girls, gather ‘ round for the 20th, yes, the 20th edition of That Girl in the Red Coat’s Tales of Truth.

– I hear the chirp of the shop’s door and the flip flop of the woman’s sandals. I look up from my invoice and greet her with my morning smile, wish her a good morning and ask if I can help her. “Yeah. I want my hair cut.”. I let her know that my stylists are booked for the day but we can make her an appointment for tomorrow. “Pfft. That’s not gonna do. Why the hell would you put this coupon in the paper for cheap haircuts if you can’t even take me now?!? I think that’s stupid and yous (her word…not mine) guys are liars! Whatcha think of that?!?!” to which I kindly let her know that our Salon didn’t put the coupon in the paper for “cheap haircuts” and that the Salon she was looking for was at the other end of the plaza. She looked at me for a minute, then flip flopped out the door.

– Every once in a while, yours truly is alone at the shop and every once in a while, nature calls. I put a sign on the door that states “Thank you for your patience. 🙂 Be back in 5 minutes”. Now, to be clear, I am usually back in 2 minutes. I lock the door because we are a retail shop too and if I am in the ‘loo with my knickers at my knees I can’t stop shoplifters. So, nature called. I went as fast as I possibly could for I could hear someone banging on the shop’s door. As I got closer to the door, the customer had no problem telling me how “F’in hot it is outside” and that it was unfair of me to make her wait 2 minutes. I apologized and let her know I was on my own and that I had to use the washroom. She told me I should work on my bladder skills. …is there a course for that?

– A woman asked me if there was anything she could do to make her hair more greasy. I told her if she didn’t wash her hair for a week it would probably get greasy. She told me she couldn’t go a week without washing her hair because that would be gross. ….wait for it…there you go.

– A woman told me I was making her lose her patience because I couldn’t remember the product she had bought  in the past from her stylist at another Salon. FYI – this was her description – “that stuff, that I like, you know, in the tube or a jar, I can’t remember, but it smells good and my husband liked it”. …even Dionne Warwick and her psychic friends are at a loss on this one.

– A gent complained that our debit machine was too slow. I apologized and let him know it would be a few more seconds. “I’m in a hurry you know!”. So I moved the candy dish over to him and offered him a candy to which he exclaimed “STARBURST! MY FAVORITE!” and then he began to tell me about his first time eating a Starburst, then his first job and then he told me why he was in town. …All I kept thinking was “I thought you were in a hurry…and please, please do not ask me about waxing your balls”.  – those of you who read my blog know of what I speak.

– This month we have litre duo’s on sale in the shop. A woman wanted to buy a duo for her whole family to use. She colors her hair so I showed her the Color Shampoo/Conditioner duo’s we have. “Oh, I can’t buy that. My kids don’t color their hair and if I buy that then I have to get them to start coloring their hair so they can use it too and I don’t want to have to do that.”.  *author’s note –  anyone and any hair type can use Color Shampoo and Conditioner, even if you don’t color your hair.

– I have been asked if I shave the side of my head and put a blue streak in my hair so people won’t look at the scar on my neck. By the way, the answer is NO.

– A customer came in looking for a new shampoo. She let me know she had decided to become a vegetarian and wanted to be sure that the products she uses are not tested on animals. A dog was barking as she was talking (we have a pet shop beside us, so we hear many barks, meows and chirps.). I introduced her to the SOMA line and the ONESTA line – certified Vegan and Cruelty Free. As I was ringing through her purchase, she was telling me how horrible it is that people mistreat animals, then she got in her car and I realized the barking stopped. Yep, Miss. Save the Animals had left her dog in the car while she shopped for her cruelty free products.

– A woman complained that the mousse I sold her was “crap and didn’t give her any volume or body” like I said it would. I asked her if she applied it to damp hair and used her blow dryer. “Yes. Just like you said.”. I asked her how she dried her hair and asked her to show me what she does with her brush and blow dryer (some people use a round brush but brush the hair down and end up guiding the hair straight instead of guiding it up and out from the root for volume). “How am I gonna do that? I don’t have my hair dryer here!” ….sigh

– A woman walked into the shop, saw me behind the counter helping a customer and asked me “Are you open?”

– A gent asked if the tweezers we sell can be used on any part of the body. I now know his wife doesn’t like hairy nipples. He didn’t specify whose were the issue…thank god.

This month I have been asked if I have been saved. I have been asked if I have found Jesus. I have been asked if I knew that I had a scar on my neck. I have been told that I was brave to think I could pull off having the side of my head shaved – think that one was meant as a compliment. I have been told about a nail fungus. I have been shown a nail fungus – took off their shoe and sock to show me. Oh! and a lovely lady let me know that Tea Tree Shampoo can makes things tingle “south of the border”.

Dad's laugh