beauty, communication, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Unplugged

Today’s tale is for all who feel overwhelmed, myself included. I am on Facebook, Twitter, LinkedIn, Instagram, Pinterest and of course, here. I realized a few months ago, when I heard myself starting each conversation with “Did you see that picture on Pinterest?”, “I saw the funniest thing on Facebook!” or checking my stats on my twitter followers and blog views that I was spending a little too much time on my social media sites….that and the kink in my neck from looking down at screens.

As you all know, my Salon tales have taken me on many an adventure. I am the first to admit that when building a brand and a name for yourself – social media is key, it is a must. It is because of social media that I am where I am today and that many opportunities are ahead of me on my path. Sharing my tales via twitter and Facebook has connected me professionally to many companies and writing opportunities and in turn employment. Sharing my photo’s via Instagram has connected me to many of the companies I use, sell and blog about and they are now following me …on my sites…not down the streets. My professional Facebook page – That girl in the red coat has allowed my blog to reach a new audience. It also allows me to keep my professional and personal life separate, as separate as social media allows that is. I have the administrative rights to the shop’s Facebook page and it has increased our customer base and introduced clientele to our Salon. Social media can be an awesome tool for business, for keeping up with the latest and greatest and for connecting with friends and loved ones. What I came to realize is that too many of us are letting social media control us, instead of us controlling it. Myself included.

Signs you may need to unplug;

– while paying for your hairspray, you shriek “SHIT! Some girl on Facebook says I should be using something else!” – true story, actual words said to yours truly 2 weeks ago.

– you decide the latest “pin” on hair & beauty is a better choice for your new ‘do, as the last foil is placed by your stylist.

– the latest party you attended was via Facebook or twitter.

– you find yourself comparing your hair style to the hairstyles on Pinterest and feeling like you are a failure. – yes, another true story. I have a customer who said she feels stupid because she couldn’t do a “top knot” like the picture on Pinterest. Once I let her know I get round brushes stuck in my hair, she felt better.

– you find yourself wondering why you lost a random follower on twitter…enough said.

– your child’s first sentence is “where did I put my phone?”

 

My solution? Unplug. Turn them off. All your notifications will be there when you plug back in. All your “likes” will still be liked. All your tweets will once again chirp. Photos will be stored and will reappear. Messages will be put on hold awaiting your arrival. The earth will not split open and swallow you whole, I promise. Now, before you run for the Xanax, take a breath. Now another. I know that the thought of unplugging is scary, and for many of us, not as easy as it sounds during the work week. I have my phone and my laptop by my side during my work day, to check our shop’s Facebook page, answering emails, checking facts and product pages for myself and my customers and clients, online banking, etc… . What I have begun to do is turn them off at least an hour before my workday and at the end of  my work day, depending on the day I have my phone off by 8 p.m.. – if there is an emergency, those important to me have my number. Lets be serious here…most of our notifications and messages are not life altering or emergencies. Watching the kitten chasing the string and Kim Kardashian becoming a blonde can wait.

Once a week, usually on a weekend, I unplug. I turn off my wifi, my data, my phone and my laptop. At first it was a little strange. I found myself feeling like I forgot something. I found myself reaching for my phone beside me. Kind of like when you cut your hair. You reach up to put it back in a ponytail but it isn’t there. Now I find it liberating. My time is once again my own and my life once again my own. It is about me and my family and who I choose to spend my time with. It isn’t about who liked what, or who favorited or retweeted who, or who pinned what. I can catch up on shows with my daughter, or take her out to lunch. I have coffee with dear friends and have actual face time with them – no screens or Skype needed. I make the dishes from the recipes on Pinterest instead of just pinning them. I try out the latest hair products instead of reading about how to use them. I take photo’s of my own instead of just liking someone else’s. I take a walk. I take a nap.

Sometimes unplugging is the only way to recharge.

 

beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized

15 minutes is all it takes

Today’s tale is for the victims of dry, damaged and/or over processed tresses. In the age of flat irons, highlighting, ombres, sombres, smoothing systems and the ever popular at home it worked for the girl on You Tube blunders, we have all at one time or another been the victim of dry, damaged hair. Many of the women that I speak to at the shop all have the same concern – time. They want their hair to look and feel good. They all know that their hair is in dire need of moisture and nourishment. They all think they do not have the time to fix their hair. Well Ladies and Gents, I am here to tell you that if you have 15 minutes, once a week, you can and will repair your hair. Yep. 15 minutes is all it takes. How do I know? I timed it.

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Joico Kpak. A lovely line created for dry and damaged hair. Those of you familiar with my blog have heard me sing the praises of Joico’s Kpak Color Therapy Shampoo and Conditioner and Kpak Revitaluxe – my favorite trio from Joico. Thanks to blogger perks…thank you http://www.justpencilmein.ca , I was given some FAB! products from the Joico Kpak collection that, although I had sold to our customers and clients, I had not used. Until now. Let me say this. I have been a high lift bottled blonde for 5 years. I use a flat iron everyday. I am a mother and a wife and a manager so I know the struggle of having enough time and  keeping the “fuzzy head” at bay. These gems from Joico, to put it simply…meet your new best friends. * a little tidbit of info. for you…Joico Kpak’s technology is one of the most powerful, most targeted hair repair technologies ever created.

Joico Kpak Shampoo – restores your hair to it’s original condition, increases it’s strength and gives a cloak of protection to fend of further damage, finds the damaged area of the hair cuticle, instantly filling the lost amino acids and restores elasticity, strength and shine. It’s a lovely shampoo for all hair types for it offers a low molecular weight for those with finer strands and it’s rich cream based formula is lovely for thicker, more coarse strands.

Joico Kpak Conditioner – much like Kpak Shampoo, the amino acids in this conditioner specifically target the damaged area’s of the hair and the hair cuticle. The weightless keratin silicone complex locks in moisture, seals the now repaired cuticle and delivers shine and smoothness.

Joico Deep Penetrating Reconstructor – a conditioning treatment to be used once a week. In 5 minutes this gem will rebuild and refortify stressed strands. This award winning treatment is created for all hair types, length and thickness. After you shampoo and condition your hair, squeeze out the excess water in your hair, work the Deep Penetrating Reconstructor through out your hair, leave in for 3 – 5 minutes, rinse with cool water.

Joico Kpak Intense Hydrator – it’s name says it all. With it’s gentle ph of 3.5, this gem of a treatment offers immediate hydration. It is a treatment that is meant to be used once a week. It can be used more than once a week for frizzy, erratic hair that has been over processed by bleach, damaged by thermal styling – flat irons etc., damaged by chemical smoothing systems, even for those of us who unwittingly inherited crazy Aunt Ethel’s hair. Within minutes Joico’s BioAdvanced Peptide Complex replaces lost lipids, locks in moisture and seals your cuticle shut and delivers intense shine. Intense Hydrator can be used after you shampoo and condition. Squeeze the excess water out of your hair, work Intense Hydrator through your hair, leave in for 3 – 5 minutes, then rinse with cool water. *For very dry hair – leave in for 5 minutes. ** For optimum results and silky, smooth hair, use Intense Hydrator immediately after you rinse out the Deep Penetrating Reconstructor. Your hair will look and feel fabulous – you will feel and see the difference the moment you begin to blow dry.

Once a week, give yourself 15 minutes. We all have 15 minutes, once a week. If you have time to keep up with the Kardashian’s, you have time for you and your hair. I am sure that at least once a week you are in the shower. Instead  of running through the list of what everyone else needs, take those minutes to sing your favorite tune and apply a conditioning treatment. Once your song is over, it’s time to rinse. Admit it, when you are having a good hair day, it’s a good way to start your day. It’s time to start every day as a good day. These gems from Joico are a great start.

beauty, communication, entertainment, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – 16th Edition

I know that the full moon will not arrive for a few more days, but I cannot hold these tales in any longer. I don’t know if it was the February blahs or the polar vortex but let me tell ya…these past weeks have been quite, shall we say,  interesting. …and yes, these circumstances are quite real. I actually have witnesses.

 

– I have a blue streak through my hair (see picture below). I have many women comment on the color or that I shaved the side of my head. What I haven’t heard until a few weeks ago was “Your hair reminds me of my bird!” …all I could think was Sweet Jesus, please let her be talking about her pet.

IMG_20150211_143144     …a bird…who knew?

 

– It was a busy day in the Salon and a dear friend was getting her hair done, so I stepped back to the Salon to say hello. As I approached her chair, my stylist and the owner just stared at me, no words uttered, just eyes shifting to the left. I looked over to see a woman, who was waiting for her appointment, clipping her finger nails. Yes, clipping her finger nails. Not only clipping her finger nails but dropping the clippings on the floor. …left me to wonder, does she floss her teeth in the 1-8 aisle at the grocery store?

– A woman asked me if there was any product that would help her daughter not “whine so much” when she was getting her brows plucked. I let her know that there are numbing creams available that may help with the discomfort. I also let her know that waxing may be a better option – it is quicker, and the pain is only for a moment or two every 4-6 weeks instead of every few days. She asked me “Is waxing safe for a 5 year old?” ….there are no words.

– Travel size hairspray can be hard to come by, so when some travel size hairspray arrived, I had a display at the front counter, so our customers and clients will see that we now have some in stock. A woman told me I should move the display, because “it will depress the people that never go anywhere. It’s not nice to remind people of such things!”. …sigh

– As we all know, products get discontinued. No one likes it. It’s frustrating. It happens. I had a woman tell me I was a liar. She came in looking for Joico Brilliantine. I let her know it was discontinued. I also told her I had many products similar to her beloved product and that I found Senscience ProFormance Polish the closest yet. “You’re a liar!” she told me. I get out my laptop, went to the Joico website to show her their product listings to show it has been discontinued. As I scrolled through the product listings, she asked me “How do I know you didn’t set this up?” …. double sigh

– A woman asked me if she can use Dry Shampoo in the shower

* for those not familiar with Dry Shampoo check out my article for http://www.hairstyle-blog.com

http://www.hairstyle-blog.com/dry-shampoo-new-best-friend.html

 

– A woman came in looking for the most natural, chemical free hair color that she could buy. I let her know I did not sell any and that most professional hair care color lines are not sold to the public, only licensed stylists. “Well, that’s not fair! The public cares about the environment too!”. As she left the shop, still standing in the doorway of the shop, she lit her cigarette. …triple sigh

Last, but never least…

– To let the public at large know – I do know that Blue/Purple shampoo will eliminate the brassy tones of your hair, on your head. As for other body regions…I will leave that up to you to find out.

 

Dad's laugh

beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Believe

believe – accept (something) as true; feel sure of the truth of

Those familiar with my Salon Tales, you know I am a believer that all things are possible. I am 42 and I still think a little pixie dust goes a long way. Today’s tale is a personal one – it’s going to be short, sweet and sassy – like yours truly.

Some great things have happened for me over the past weeks. Yours truly has been invited by sarynaKey to blog about their fabulous products and I will be a featured blogger on http://www.justpencilmein.ca .

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Actually, some pretty fantastic things have been happening for me since I began my blog, from being published on websites like http://www.salonmagazine.ca to being invited to some pretty spectacular events, like the Contessa’s and Joico’s Spring Trend Show. Two of  the best things happened just last week. The first, as I was having coffee with an old friend. She told me that I looked fabulous – from the inside out. I agreed with her. I look in the mirror and I love what I see. I feel the spring in my step when I walk down the street or the grocery aisle.  I no longer fear the change room or trying on a new outfit. The second, my daughter told me I am laughing more. She is right, I am. I gotta admit it, once you start living the life you imagine for yourself and start believing in yourself, good things begin to happen. Not to get all “the Secret” on you, but, thoughts become things and what you focus on does become stronger….oh, and eating well and getting off your ass helps…who knew?!

To be clear, I still have melt down moments. I still lay in bed after shutting off my alarm whining that “I don’t wanna get up!”. I still get pissed off that things aren’t happening fast enough – as you all know – my patience is a work in process. I still look at my exercise bicycle and tell it “to stop mocking me”…and yes, I still venture through the drive thru. I am not as social as I once was – for now. You see, I married young and started a family and now I am focusing on my career, so my free time is precious and my daughter is about to be 18 and still likes to spend time with me and my hubby is still the cutest, sexiest and funniest guy I know – so they get first dibs.

May today’s tale give you that extra nudge you may need to go after what ever it is you want. It can happen. It can.

 

beauty, Business, communication, Hair Care, health and wellness, parenting, That girl in the red coat, Uncategorized, Women, writing

Year End Review

As the end of 2014 creeps forward and the glimpse of 2015 is on the horizon, my Facebook news feed is flooded with everyone’s “year review” and my Twitter feed is flooded with everyone’s “New Years Resolutweet” …(my word…I like it.). I have women coming in the shop proclaiming their resolution to be a better friend, to be a better parent, to be a better wife, to make more time for others. I have yet to hear anyone tell me what they are going to do for themselves. Yeah, I said it, for themselves. It may seem like the above resolutions are for ourselves, depending on the intention, most of the time, they are not. Becoming a better friend for your friend’s sake, becoming a better parent like Susie’s mom or becoming a better wife – a wife you think your spouse wants is not making a resolution for yourself.  Ladies and Gents, if you do not make yourself priority #1, no matter what you may resolve to do in 2015 and the years there after, it will never seem like enough, you will always feel like you came up short. For those of you familiar with my Salon Tales, you know I know of what I speak. I was that woman. The woman who put everyone and everything ahead of herself. The woman who made everyone’s problems and woes her own – be it her husband’s issues with his boss to her child’s issues with the mean girls, if a problem arose, yours truly would swoop in, take it on and fix it…and I was empty and exhausted. 

Now, I am not an expert by any means. I am not a prophet nor the guru on the mount. I am  a woman who has struggled with self image and self esteem. I have been a woman who tried to live up to the Norman Rockwell images only to end up feeling like I had more in common with Norman Bates. I have been the woman who truly believed Martha Stewart, that if I had the right flatware that all would be right in the world. I was the woman who bought every exercise VHS tape and DVD proclaiming “I will be one of their success stories!” only to be sitting in front of the TV screen, winded and giving the chipper barbie instructor the finger. A few years ago, after getting the stupid cut out (hysterectomy) and removing my head from my ass, I realized that resolutions are stupid and instead of making a resolution, I would make a change.

Making a change can be scary, down right terrifying actually. I remember one early morning, my hubby and girl were still asleep. I was sipping my morning coffee and thinking of the petty remarks about my weight loss, like “Oh…trying to become a cougar?”, my blog “what a cute hobby for you” and my professional achievements “she’s just the manager” when I came across this quote “If you think adventure is dangerous, try routine. It is lethal”. – Paulo Coelho.  I realized that all the changes I had made for myself – be it my weight loss, chasing my dream of blogging and consulting and taking pride in my position at the shop were the right changes to make. I realized that I was receiving more positive feed back and support than negative. I was surrounded by those who wanted to see me thrive and I them. I realized that those who made me feel selfish for making myself a priority were upset because they were no longer my first priority.

A little proof that making yourself a priority is worth it…since making myself a priority I have been featured on http://www.salonmagazine.ca  – my most viewed article to date

http://www.salonmagazine.ca/en/news/1282-3-salon-fails-sales-rep-sees-don-t-tell-you-about.html

and have been fortunate enough to be featured in their magazine

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I have been featured in Piidea’s September/October buyers guide

 

20140827_143459    20140827_144009

 

I was invited to the Contessa’s once again by the Beauties at Piidea

Contessa 2014 8   Contessa 2014 4

My pictures have been featured on Joico’s Instagram feed

IMG_20140915_105303  20140924_110256-1

 

 

…not to mention some pretty FAB! connections and followers on Twitter – check it out @grlintheredcoat

 

 

Now, before you think that there is no way you can make yourself a priority and be a good mother, wife, friend, employee – take your pick…give your head a shake. It is possible. If you want it all RIGHT NOW! – give your head another shake. It’s going to take some time. The events mentioned above took over 2 years. Be patient. Make a plan and stick to it. Let your loved ones know, keep them in the loop – not doing so is mean and unthoughtful – plain and simple. Think about it – how can they support you if they do not know what they are supporting? Remember that others are trying to make themselves a priority too and, it is not all about you. Just because you didn’t get a text back 2 seconds after you sent it doesn’t mean you are unloved. Having dinner plans cancelled or altered doesn’t mean you are getting the brush off – sometimes life really does get in the way.

Be kind. Be thoughtful. Take a minute for yourself. Make a change.

 

 

beauty, Business, communication, health and wellness, That girl in the red coat, Women, writing

Glimpse

This year marks my 25th holiday season in the customer service/retail world. Over the past 25 years I have grown a thick skin. Flying flat irons no longer scare me… not an invitation to call my bluff. Snide remarks, insulting my intelligence and telling me “to make myself useful and throw this out” as you pass me the trash from your purse no longer offends me. I no longer take it personally when I hear the sighs and see the pouts when your favorite polish is out of stock.

I may have grown a thick skin, yet one action still cuts me to the quick. The look of awe in my customer’s eye when I take a moment to listen to them, the look of surprise they have when I remember something about them and ask about their lives. The real kicker – when their eyes well up when they say “I can’t believe you remembered. Thank you so much for that.”. The latter happened this morning. An elderly customer of the shop comes in every year at Christmas. She comes  by to purchase gifts for her grand children’s Christmas socks (she refers to their Christmas Stockings as socks, something she called them when she was a girl). When we were walking up to the counter I said “this is a nice addition to your grandson’s Christmas sock.” to which she said “how did you know that?”. I told her I remembered her stories from last year, and it was nice to see her again. She leaned on the counter, her eyes started to glisten a little and she proceeded to tell me that she had lost her husband 2 years ago and was feeling lonesome and forgotten. We ended up chatting for 5 minutes about her hometown growing up and her Christmas memories as a girl. She wished me a Merry Christmas and left smiling and giggling about Christmas.

The moral of today’s tale  – be kind. A little kindness goes a long way. Your kindness may be the only glimpse of hope someone will see today, or this week, hell…this year. Someone may be feeling forgotten and your smile makes them feel whole. Someone may be taking their loved one to the hospital and you holding the door open for them gives them one less thing to have to do that day. Giving your spot  in the grocery line to the woman with the screaming toddler may give her the break she needs that day to get through until bedtime. Offering to help the elderly carry their packages to their car may give them hope that they are worth the bother. One of my favorite carols says it best…

“…and when you walk down the street, say hello to friends you know and everyone you meet.”

beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – The Christmas Edition – Part 2

So it has been exactly 10 days since my last installment of my Tales of Truth – the Christmas edition. With all the goings on in the shop over the past 10 days, I haven’t decided if  Jolly ‘ol St. Nick has me on the nice list or the naughty list.

 

– We have Christmas displays throughout the shop. Some are mini evergreens, some are boxes wrapped in shiny paper and some are snowmen. A woman came into the shop and exclaimed “I LOVE YOUR SNOWMAN!”. I thanked her for the compliment. “Sell him to me! How much is he? Is he for sale?”. I explained that “he” was part of our Christmas decor and was not for sale. “…but I collect snowmen. I need him!”. Again, I apologized that he was not for sale and asked her what else I could help her with. We found her shampoo and hairspray. As she was leaving, she took one the candies I keep at the front desk for our customers, scowled at me and said “I can’t believe you won’t sell me your snowman!”. …then stood there and pouted, for over 2 minutes….even after I came from behind the counter to help another customer.

– We sell the Wet Brush at our shop. It is an awesome brush for anyone dealing with tangles, no ripping at the hair, no more dialing 911 with one hand as your other hand is stuck in your hair along with your brush, no more children running away from you screaming as they see you coming at them, brush in hand. I had a woman ask me why it was called the Wet Brush. I explained to her that is meant to be used in wet hair to help get through tough tangles. She asked if it can be used on dry hair, and I told her yes – it gets out tangles on dry hair too. “So why is it called the WET Brush? Not the WET/DRY brush?”. …I told her the company’s website was on the packaging if she wanted to ask them.

– On more than one occasion I have been asked the following questions;

“What’s the difference between a 1″ curling iron and a 1 1/4″ curling iron?”

“Can I use nail polish on my toe nails?”

“What’s the difference between medium hold hairspray and firm hold hairspray?”

“Can my husband use my gel even if it isn’t from a men’s line?”

“Can anyone use the hand lotion tester?”

– a woman came in the shop looking for wax for hair removal. I led her over to our selection and asked if she used hard wax (no strips) or cream wax (strips). She told me she used the strips, so I showed her our selection of cream waxes. As I was explaining the differences between each one, she asked me which ones won’t burn her skin. I told her none of them should burn her skin. If her skin is being burned, she has her wax pot temperature too high. “I was wondering why it was burning my lips” she said. I let her know that when she waxes her upper lip she should keep the wax away from her lips, to which she told me “those aren’t the lips I am talking about.”, just as her husband approached us. Seems she has taught her husband to wax her unmentionables and tends to burn her “down there”. ….I need a raise.

 

 

 

beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

Tales of Truth – the Christmas edition

Gather ’round Ladies and Gentlemen, boys and girls, it’s time for the annual Christmas edition of That girl in the red coat’s Tales of Truth. It is only the 2nd day of December and some strange happenings have been going on. I know there is such a thing as Christmas spirit…I do believe that it has more to do with too much consumption of Christmas spirit.   …wait for it….there you go.

– The phone rings. I answer with my standard greeting only to hear “Yeah, Hi. Do you have my favorite Shampoo in stock?”. I ask “Which Shampoo are you looking for?”. “Oh, come on! You know which one! I am in there all the time. You know me and I know you remember. Just put one aside and I will see you later.” then she hung up. …I am still wondering if she came in….

– This year, many of the Christmas packs come with  a free hairspray or styling product. I had a very irate woman demand why the Christmas pack she wanted didn’t come with the hairspray she prefers. When I explained I didn’t know why the company chose that specific hairspray, she told me that if I was a better manager, I would find out. …I can honestly say, I just stared at her for a minute.

– We have a return policy at Christmas that as long as the package is not opened, the product may be returned/exchanged for another product after Christmas. I spent 15 minutes explaining why I cannot take back a hairbrush after it has been used, to which my customer answered “How am I to know if it’s no good if I can’t try it?”. So, again,  I explained about health codes, etc. and asked her if she would want to buy a used brush to which she said “No, I wouldn’t, but maybe someone else would.”. ….sigh

– During the Christmas season (and all year through), when a customer or client spends more than $75.00 we offer a free product with their purchase. I do not advertise I do this. I think it’s a nice surprise for them. I had a woman refuse her free retail size bottle of styling product because it wasn’t advertised and she didn’t want anyone thinking she stole it.

– I have had to remove the complimentary product from a Christmas pack because a woman thought her friend didn’t deserve a free hairspray since getting a shampoo and conditioner is enough. …the only thought that went through my head… “paging Dr. Seuss”

– At our shop, every month we have a monthly draw. Anyone can enter, no purchase necessary. During the month of December, we have weekly draws. As I was ringing through a customer’s purchase, one of my regular customers came in to fill out a ballot – she was in the neighborhood and knew our weekly draws had begun. After she left, as I handed my customer her purchase and her receipt, she told me that she should be allowed to fill out two ballots since she bought something. She didn’t think it was fair “that other lady” got to fill out a ballot and didn’t buy a damn thing. …I found myself wondering if she was related to the lady mentioned above.

 

Well my Beauties, it is the 2nd. of December and a full moon is on it’s way, so I am pretty sure I can promise some more Tales of Truth are on their way.

beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Mint flavoured shoes

At our shop, we retail over 25 professional hair care lines, so it is no surprise to me when I have a client or customer tell me they have never heard of the particular product I am telling them about. What does surprise me is when I introduce a product or product line to a client and they respond with “They still make that? I used to love using it but…that’s an old product line, isn’t it? My stylist said it’s old and no good.”. A phrase I hear often, and quiet frankly, a phrase that baffles me. Stylists – here’s a little tip for you – if your client loves a product – NEVER tell them it’s old and no good. First of all – it’s not professional. Second, you have just insulted your client. Yes, insulted them. You have just made them feel old and stupid for using a product that they love. I am telling you this because your clients will not, they do not want to offend you or hurt your feelings. They may however, book their next appointment elsewhere.

For those familiar with my Salon Tales, you know that I take the business of beauty and customer service seriously. I believe that customer service is the cornerstone of our industry. Yeah…I said it. When proper and professional customer service is not being provided, it does not matter that you are an expert colorist and cutting expert or how many products you retail at your Salon – if your client’s opinions are being neglected or pushed aside, the only person filling your chair will be you, wondering where your clients have gone.

Everyday I have customers or clients from the Salon purchasing products. Many of the products they purchase, they purchase because they love them. They like the hold, or the shine, or sometimes they love the smell of the product. I may not think the product is the best selection for their hair care needs, but they like it. They are able to achieve the look they want at home and like the way their hair looks and feels, so I keep my mouth shut. When I am asked if there is another product I would suggest, then I offer my opinion on another product. I never, I mean never, down play their beloved product. Being me, I have compiled a little list, a “how to suggest another product without putting your foot in your mouth” list,  if you will. (fitting title for today’s tale…don’t you think?…wait for it…there you go).

– when a client is looking for a new hairspray, first things first. Ask them what it is about their current hairspray they aren’t happy with. Ask them what hold factor they are looking for, if they want a little shine or frizz control. Telling them “it’s about time you changed hairspray!” – not a good idea

– when a client comes in asking for a product from a line that you deem “dated”, do not judge. It may be an old line to you, your client may have just learned about it, so it is new to her.

– when a client comes in looking for the latest and greatest product, before you sell it to them, be sure it is meant for their hair type. Selling a woman the newest curl defining cream  when her hair is poker straight is unprofessional, plain and simple.  Think about it, she will get home with dreams of curls just to end up locked in her bathroom with a matted mess. Trust me, I am all for making the sale – when it is done the correct way.

– if your client is misinformed about a product, take a minute to explain the proper use of the product, educate them. Flip the bottle over and show them the product description, and the directions on how to use the product, and how much to use. Take an extra minute to explain what the icons mean… the little open jar = shelf life, the bunny = cruelty free, the arrows in a circle = the packaging is recyclable. Again, telling them “you don’t know what you are doing, do you?” – not your best option.

– when a client comes in looking for a product you do not sell, DO NOT say “Oh, we don’t carry that, heard it’s crap.”. Yes, ladies and gents, many of my customers had been told that exact thing, at the Salon they used to shop at. Find out what product they are looking for, ask them what they liked about it. You would be surprised how many times a product you have on your shelves will fit the bill. …I do it everyday.

At the Salon, we help men and women look and feel better. We give them a fresh look or help them find themselves once more. We help to prepare them for their life events – graduations, weddings, births and sadly, deaths. Yes, we are in the Beauty Industry. Yes, we work in Salons. Yes, we are in the service industry, and yes, we are in the customer service industry – something we must all remember. Our customers and clients may forget the color line we use or the hairspray we suggest. They will always remember how they were treated, how they were spoken to and listened to, and how they felt. You may be an expert colorist, you may offer the greatest cut and style in town – no one will remember that if your manners and demeanor do not match your talent. Be kind. Be courteous. Our clients and customers have given us their time, the least we can do is give them and extra minute or two.

beauty, Business, communication, Hair Care, parenting, That girl in the red coat, Uncategorized, writing

Tales of Truth Part…oh I give up

Gather ’round ladies and gents, boys and girls, it’s that time once again! Time for That Girl in the Red Coat’s Tales of Truth. Now, I don’t know if the planets are misaligned, or if their is a glitch in the Matrix, lately, I have been privy to some interesting events and antics. Maybe the public at large has gotten wind of my Tales of Truth series and is hoping to be mentioned…sweet baby Jesus, I hope so.

– I heard a bang on the front window of the shop. As I looked over to see what it was, I saw a Mother applying hand sanitizer after touching the trash can lid outside the neighboring shop, all the while her toddler was banging her fists on the window as she was licking it. ….wait for it…there you go.

– A woman came in for some hairspray. As I was ringing through her purchase, she farted. Then farted again. Then again. She just stared at me, didn’t even blink. No “excuse me”. No “too much Sushi I guess”. Nothing, Just stared at me.

– I had a woman ask me if I sold a “less toxic” hairspray. So I asked her if she meant a more environmentally friendly or vegan hairspray. She answered “I just need a hairspray that will stop my son from growing breasts.”. Before I spoke, I silently told myself “don’t show it on your face” and said “Pardon me?” to which she said, “Yes, he is a teen boy getting breasts.”. I asked her if she had seen his doctor and she told me she had taken him and the doctor thought her son should become more active and cut out the junk food, but she wanted to be on the safe side and make sure his hair product wasn’t adding to the problem. …sigh

– at our shop we focus our retail on hair products and nail products. We do not carry cosmetics. I had a woman come in looking for lipstick, I let her know I do not sell lipstick or any cosmetics and gave her the name of a few shops where she could find what she was looking for. She asked me if she gave me a list, could I call around to those shops for her and find out if they had what she wanted. I politely told her I could not, but offered to find the phone numbers for her and she could call. I was told I offered poor customer service and she left.

– We sell human hair extensions. The brand we sell has pictures of women on the package that are of mixed descent – Asian, African, Indian, you name it. I had a woman ask me why I didn’t sell hair for white people. I shit you not – it’s 2014 and people like this still exist. After I checked for the hooded white sheet (yeah, I said it), I let her know that the hair I sell is for every woman, of every color and creed.

– A woman asked if she could put her toddler on the back counter as she shopped. I told her no, and that it wasn’t store policy. She tried to assure me he would sit still if I was worried he’d fall off the counter. ….double sigh.

That’s it Beauties…that’s all I got for today…makes me tired 😉

 

Dad's laugh