Beauty, Business, communication, health and wellness, That girl in the red coat, Women, writing

…from the inside out

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“Trade expectation for appreciation” – Tony Robbins.

It was Sunday morning. I was sitting on the couch, staring out my window while mindlessly flipping through the channels, pondering my circumstances, when I heard the above quote. I turned away from my window to see Tony Robbins speaking with Oprah, on Super Soul Sunday. This wasn’t the first time Mr. Robbins appeared in my living room. About a month ago, whenever I was on Facebook or twitter it seemed someone was posting about his Netflix documentary “I am not your guru”. So, being me, I had to see what all the hype was about. I grabbed my water and a snack, got comfy on the couch and turned on Netflix. I have to admit, I was a little skeptical. Being 44, I was familiar with Tony Robbins and his motivational workshops and books. I had given them a try in the past, however nothing ever seemed to resonate in me. I would get a spark, but the fire never stayed lit. Until now. There I was, sitting up, leaning towards the television with tears running down my cheek. Did I happen to mention I was 10 minutes in? Maybe it is my age. Maybe it is where I am in my life. Maybe it is because I am more open than I used to be. Whatever the reason, it was beautiful. It was powerful, magical even. It has been 4 weeks since I have watched it, and I think about it at least once a day. It was the first time I felt I actually saw the real Tony Robbins. No bullshit. No politically correct rhetoric. It was the most refreshing moment I had seen and heard in a long while, and it was exactly what the Dr. ordered.

 

For those who follow my blog, you know that the shop/Salon I manage is closing at the end of the month. The past few weeks have been trying to say the least. Every customer that comes through the door has the same questions “You’re closing?”, “This is so unfair! What am I going to do?”, “Where will I get my product now?”, “What are you going to do now?”, “Guess you are shit out of luck with no job huh?” and countless other negative comments and inquiries. After 3 weeks of repeating myself, smiling, being courteous, I have to admit, their opinions and statements were beginning to sink in and were setting up shop in my mind. I was starting to expect the worst, which is not my style.

Fast forward to this past weekend. Just as yours truly was allowing the “what if’s” to make their way into my mind and allowing fear to control what I expected my plans to turn out like, what do I hear at the exact moment I was getting all stressed about my expectations but Mr. Robbins himself stating “trade expectation for appreciation.”. …okay there universe…I get it. I feel the nudge. So, that is exactly what I did. Yes, it was weird at first. Yes, I had to really concentrate on appreciating. Yes, I felt a little foolish. Then I realized it felt weird and foolish because I was thinking of what others would say or think instead of thinking of what I think and what I want to say. Then I remembered a quote I came across months ago “I used to care about people’s opinions until I tried to pay my bills with them”, enough said.

What is happening in your life does not define you. It only defines you if you let it. Plain and Simple.

 

 

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Women

A Blonde’s best friend

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As we all know, yours truly is a natural platinum blonde…well, I was until the age of 3. Fast forward 36 years and VOILA!, blonde once more. Over the years, my stylist, my reps. and my family have heard my moans of disappointment when the my true hair color of dark brown takes over my latest ‘do and the brassy tones begin to reveal themselves. I had given into the fact that although my hair would be platinum for a week or so and I could use a purple shampoo until I started to sound like Barney himself, the brassy gold tones were inevitable….until now!

Let me introduce you to Schwarzkopf BC Excellium Spray – Beautifying Silver Spray!

Schwarzkopf BC Excellium Spray

The powers that be and the gems at Schwarzkopf have created the ULTIMATE spray for us lighter blonde to platinum Blonde beauties.

Although BC Excellium is a line created for the ladies and gents with 70% – 100% silver/white mature hair, it’s hidden secret is it’s FAB! effect for lighter blonde to Platinum blonde…like me! It’s exclusive formula with silver pigments neutralizes yellow tones, adds shine and UV protection.

I have been using it daily for over a month now and am quite pleased. No staining. No altering of my hair color…except the removal of brassy tones. The spray did not alter the tone of my magenta streaks, unlike other products I have tried. …and it smells wonderful. To use; apply to wet hair, everyday if you wish, before applying any styling products. Blow dry and style.

Yours truly and her platinum almost 3 weeks after my color appointment…

That Girl in the Red Coat BC Excellium Spray              That Girl in the Red Coat BC Excellium Spray

 

Safe to say, I am a happy girl!

 

 

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

Tales of Truth – the final edition

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Well, here it is. The final edition of That Girl in the Red Coat’s Tales of Truth. I thought I had heard, seen and smelled (yes … smelled) it all. Over the past weeks, I have been proved wrong. With the full moon, a heat wave and news of the shop’s closure, it has been an interesting 2 weeks around the shop and I must say, I know for sure there is a higher power, because yours truly has been able to hold her tongue and keep it professional. So, gather ’round ladies and gents, boys and girls, for it is time for Tales of Truth.

  •  A woman came in looking for hard wax to do her own Brazilian wax at home…I guess she is really getting into representing the host of the summer Olympics. Anyway, as I showed her our selection, she asked me if instead of using a spatula to apply the wax, could she just use her fingers, like the last time. I asked her “The last time? I thought you said this was your first time?”. “Oh, it is. The place I go to, the girl says using her fingers was easier.”. I took a breath, swallowed the little bit of puke that came up and asked her if “her girl” wore gloves. “No. She just applied the wax, ripped, then put her finger back in the wax and did it again”. …..*THAT GIRL IN THE RED COAT tip – if your “wax girl” is using her fingers and double dipping with you, she is with everyone else. If you do not see gloves and a spatula….RUN!!!

 

  • Since the shop is closing, we have our products on sale. The signs say Everything on Sale. A woman came in and asked “Is everything on sale?”. “Yes, everything.”. She tilted her head to the side and said “So everything right? I’m not gonna get up to the counter and then you’ll pull the rug out from under me and charged me full pop on some things?”. I told her “That’s correct. Everything. No rug being pulled out.”. “Well, I’m gonna add up my total on my phone and it better match yours!”. …they matched.

 

  • A woman asked if she could return a product she bought a month ago and then buy it back with the new discount.

 

  • I was asked “Since you are closing, does this mean you won’t be open anymore?” …I am still trying to figure that one out.

 

  • A woman started to spray every hairspray she picked up. I let her know they weren’t testers. “What’s it matter? You’re closing anyways!”.

 

  • A woman came in for her hairspray. I let her know that unfortunately we had sold out of it and the owner was not ordering any more product. I shit you not, she leaned on the counter, turned her head to the side, spoke out of the side of her mouth and said “Listen, you order me 12. Sneak an order in. No one has to know. I’m good for it.”. …okay there Fredo.

 

  • We open at 9:30 a.m.. At 9:45 a.m. I hear the chirp of the Salon door and with it a shriek of “NO!!!!!!!” – so loud one of my stylist’s shut off her dryer and walked away from her client to see what the shouting was about. “You can’t close! You can’t! Where will I go now? You have ruined my whole day!!!!”. …and good morning to you as well.

 

  • “You’re not closing.” a woman said as she came in the shop. I told her the owner had decided to close. “No she didn’t. You’re not closing!”. It took 5 minutes to convince a woman that the shop was in fact closing.

 

  • A woman came up to the counter with her product and told me “I have a bone to pick with you! I was in last month and you said nothing about closing. You let me buy product at full price! I am not impressed!”. I let her know I understood her disappointment since I didn’t know a month ago either. …she stopped talking after that.

 

  • “Well, aren’t you just the most annoying thing today!” – what a woman said to me when she saw the shop is closing.

 

  • A woman came in, stared at me, stomped her feet, pouted then sat in the chair by the front door for 5 minutes staring at me without saying a word. (I know it was 5 minutes, because I timed it). When she finally stood she looked at me and said I was being unfair for closing the shop. I let her know the owner had decided to close and before I could explain why she told me “If you cared, you would have made her stay open. This is horrible. Now I have to drive further for my products!” …took every ounce of restraint to not say “time to get off your cross, someone needs the wood”

 

  • “Well, aren’t you shit out of luck. All you can do is this and now the shop is closing.” …just another gem bestowed on yours truly. …you would be happy to know I didn’t hold my tongue on this one and assured the woman that I was not just a girl standing in a shop.

 

  • As I rang through a women’s purchase, I told her the total and as she gave me the cash, she smirked and said “Shop’s closing huh. No job for you!”. …I know of the soup Nazi, guess she is the job Nazi.

 

  • “Where am I going to get my shampoo now?!” – something I hear at least 20 times a day. When I let them know they can check the local Salon’s “Can’t you call around to all the Salon’s for me?”….sometimes, there are no words.

Last but not least, the woman who flashed me her red bump riddled bikini line came in and said “Sorry to see you’re closing! Who’s gonna help me now? Who am I gonna show my issues to?!?”. …I…shit…you…not.

 

Tales of Truth

 

 

 

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Women

Bid adieu to dandruff

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Today’s tale is going to cover something most people try to cover up. Dandruff. For some, it is a pesky flake or two. For most, it is a little more. Dandruff is mainly caused by the skin cells on our scalp shedding too quickly.

The skin on our scalp continuously rejuvenates itself. In the case of dandruff, the skin decides to have a party, and instead of empty bottles scattered through your house, you are left with flakes on your scalp and unfortunately on your clothes. Dandruff can be caused by something as simple as dry skin, seasonal changes, stress or a reaction to a new fragrance. It is also caused by side effects of a less simpler condition such as psoriasis, eczema, or seborrheic dermatitis. For those who have dealt with dandruff, there are two things we know for certain: 1) most dandruff shampoos smell horrible and 2) most dandruff shampoos leave our hair feeling too dry or too oily. Until now. Let me introduce you to Saryna Key Anti-Dandruff Shampoo. This shampoo offers a potent source of Shea Butter combined with 5 natural oils, chamomile, and lavender that work together to clean and soothe the scalp and calm over active sebaceous glands. Zinc is naturally found in Shea butter, which is necessary to combat dandruff as it helps slow the turnover of skin cells. Being part of the Saryna Key family, the Anti-Dandruff shampoo offers an additional perks. It repairs your hair, created for all hair types, and is a color safe formula.

 

SarynaKey Anti Danduff Shampoo

 

 

 

 

 

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

What are you going to do?

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The shop is closing. The signs are on the windows. The stock is marked down to clear. Customers and clients are walking in with surprise, wondering what is happening. Shelves are clearing and being removed from the sales floor, so I can see why people may feel worry or concern. “Where will I get my products?”, “What the hell?!”, “Why is this happening?!” are many of the questions asked, usually with a pout, sometimes with a shout. Yes, a shout – those are always a good time. After I explain that the owner has decided to close I get the all too popular question “What are you going to do?”… a question posed to yours truly at least 30 times a day for the past 14 days. Before I get a chance to answer, more often than not, I hear “Guess you’re out of job huh?”, “All you can do is this, so now what are you going to do?” or my all time favorite “Wow. Sure wouldn’t want to be you right now.”.

I get it. For most, their workplace closing it’s doors would be devastating. It’s a scary thing, the unknown. Household budgets are affected, vacations put on hold, major purchases moved to the back burner once more. Good thing for me that I choose to see it as an invitation to a party that I have always wanted to attend. Funny thing – when I explain this to the women I speak with, many of them say “Oh, I see. You don’t have to work.”. Hmmm. Interesting. To be clear, I do need to work, to contribute to my home and my family. Most importantly, to contribute to myself. Since the news of the shop’s closure, I have found the last piece of my confidence that was hiding on me – a sneaky little sucker that kept eluding me. I am once again thinking outside the box, a place I am most comfortable. I have faced fears and have done things I thought I never could do. Like what you ask? Driving to Toronto. Yes. I was afraid of driving into Toronto. I admit it. I feel no shame. Guess what? I slayed that dragon last week. As my hubby told me “You didn’t just drive to Toronto, you drove into the heart of the dragon!”. Thanks to my trusty Nav. system, the support of my loved ones and choosing to listen to the “you can!” instead of the “you can’t!” record playing in my mind, I did it. …and am going to do it again, and again and again.

For those of you reading my tale today that may be in the same boat as yours truly, or facing a major life change and are standing at the crossroads, I am here to tell you that no matter what, everything will be fine. Sooner or later, it all works out. Do what it is you have always wanted to do. Do the work. Be consistent. Be present. Do what you have to do until you get to do what you want to do. I am also here to tell you to stop listening to the negative nellies out there. Refuse to let their nasty remarks enter into your mind, let them roll off your back. Let their fears be their own, do not let their fears become yours. What people say to you says more about them than it does about you. Plain and simple.

For those familiar with my tales, you know that I know that I am not “just” a girl standing in a shop. I am not “just” the manager. I am not “just” anything. Neither are you. Remember that. …and this gem from Mr. Anthony Robbins,

 

 

Beauty, Business, communication, Hair Care, That girl in the red coat, Women

…nudge

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Okay Universe, I feel your nudge.

 

…it’s been quite a week! Long story short, one door closes and another opens. The shop is closing. Everyone has a journey and a path that is best suited for them and their lives and must do what is best for them, hence the owner’s decision to close the shop and move on to a place that is more suited for her vision. She is a wonderful stylist and will continue to do well, of that I am certain. As for yours truly, I am excited to see what is around every corner. I love the Beauty industry and anticipate great things.

For those familiar with my blog, you know of my “go for it!” attitude. Well, it’s safe to say, it’s time I take a dose of my own medicine and go for it. What “it” is exactly, I do not know. What I know for sure is this; I will continue to blog and I will continue to be an Independent Retail Consultant. The support and the kindness that has been bestowed upon me these last few days has been humbling and, quite honestly, a huge boost to my ego and for that I am grateful beyond words. I am approaching my 44th birthday and many opportunities are presenting themselves so I got a feeling 44 is gonna be FAB!.

So, stay tuned Beauties! Stay tuned.

 

 

 

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Luster-licious

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This morning, did you find yourself looking at your reflection and your dry tresses, wondering where the shine and vibrancy of your color went? Did the thought “I wonder if I could pull off a pixie cut?” pass through your mind because you felt there isn’t anything to help your hair and return it to what it once was. Well Beauties, do I have news for you. There is a new kid on the block and it will become your new bff! The Beauties at Joico have created a real gem. Let me introduce you to Kpak Color Therapy Luster Lock!

Joico Kpak Color Therapy Luster Lock INSTANT Shine and Repair Treatment!

Luster Lock offers a FAB! glow, shine and vibrancy to your color treated tresses. It is formulated for all hair types, from fine to thick. For blondes, brunettes, highlights, lowlight, ombres…you name it…Luster Lock rejuvenates any color, all the while boosting your hair’s strength to make it 9 times more resistant to breakage. *For this non-blonde blonde, let me tell you, it’s like the heavens opened up and the angels began to sing!

With it’s formulation of nourishing Manketti oil and Argan Oils Luster Lock repairs and seals the hair’s outer protective layer to lock in color vibrancy. Silk, soy and seaweed extract help to add some slip to prevent damage during styling. Luster Lock offers two application choices;

  • apply to dry hair as a pre shampoo treatment for that extra boost of repair and protection.

 

  • apply to clean, damp hair. Leave in for a minute or two, then rinse with cool water. Dry and style as usual.

Myself, I prefer the old fashioned application on clean, damp hair. Luster Lock brightened up my magenta, added luster to my blonde and did not weigh down my fine tresses in the least. I found my hair to feel softer and my flat iron glided with ease. (Those of us who like to play with our color know all to well the tug/skid feeling we can get from our flat iron).

So, before you pick up the pair of scissors closest to you or call your stylist to book an inaudible hair appointment, save yourself some grief and your stylist nightmares from hearing the sobs through the phone and go get yourself some Luster Lock. I promise you, you will not regret it.

 

 

 

 

Beauty, Business, Hair Care, That girl in the red coat, Women

Part of the package

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As many of you now know, yours truly has spread her wings a little wider and has become an Independent Retail Consultant. Over the years in our beloved biz, I came to realize many Salons were missing out on the perks of retailing their products in their Salons. Not only does retail increase Salon revenue, it enhances your client’s experience and gives them the tools to have a good hair day everyday between their appointments. Retailing in the Salon helps your clients protect their investment, in themselves.

Over the years, and during some of my consultations, I have come across the same concern from every stylist I speak with. “I don’t want to seem pushy.”. With over 25 years of sales and customer service under my belt, let me tell you this…if you are coming from a place of honesty and integrity, you are not being pushy. If your client has just had her hair colored red and you tell her that you highly suggest a color shampoo and conditioner to purchase to use at home to protect her new loved color =not pushy. You are trying to keep her red as vibrant as it can be for as long as possible. Selling said client a clarifying shampoo that she does not need = pushy. A clarifying shampoo would ruin her red. Giving your clients the tools they need to protect their investment in themselves is all you are doing, plain and simple.

 

Another common question/statement is “I don’t see the value of it.”. I have one question in response to this one, would you skip adding developer to your color? Of course not, because without developer the color wouldn’t process properly and in turn, you would have an unhappy client sitting in your chair. The same goes for retailing product. Think about it. Your client is sitting in your chair touching their hair telling you “I love it!”. They leave your shop with a spring in their step, feeling as though they can take on the world. They wake the next day, begin to style their hair only to have it not work out or look as good as it did the day before, and begin to feel as though the world is caving in on them. They may not be in your chair, trust me, in this moment, you have an unhappy client. Everyone wants to have a good hair day, the ladies and the gents. Everyone. Selling your clients product to take home and taking a moment to teach them how to use them ensures your clients will not only be happy in your chair, they will be happy until they are back in your chair with their next appointment.

All Salons have packages, be it a wash, cut and style or cut included with each color service, we all have packages. So, why not add some retail to the package? You are using the products. Your clients smell the products. Your clients see the products on your station. Your clients asks “OOO! That smells great?! What is that?”. All the work has been done for you. All you have to do is answer their questions, have a conversation. That’s it. Plain and simple. In my experience, once the value of the product is explained, the cost is never an issue. The client wants that product. Take flat iron sprays – once I explain the value of a flat iron spray – it protects the hair from the contact heat of a flat iron, that it helps to protect the vibrancy of hair color and that it helps to combat frizz and fly aways, when they leave the Salon, they have a flat iron spray in their hand.

Retail is already part of the package. Your clients love their hair and want to continue the love affair. They need you to help them keep their relationship with their hair “all moonlight and roses”. Adding retail to the package will do just that.

 

 

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Hair-surance

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Last week I had a woman come in looking for a silicone oil for her hair. I asked her why she was looking for a silicone oil for her hair and she told me “that’s what my stylist said to use to fix my extensions, to make the frizz go away and to help get the knots out.”. I asked her how long she had her extensions in for and she told me 1 week. (I swear, I would have guessed a month.). “Oh, I see” I said. “Yeah, I know they look horrible. My stylist told me I am not taking care of them properly. I guess I am just stupid or something.”. It was then that I asked her if her stylist had told her how to take care of her extensions to which she said “Yes. She told me to go to the drugstore and make sure the shampoo was moisturizing and then she said…” it was then that I stopped her. I actually put my hand up and said “Stop right there. Hold on one minute.”. I took a breath and said “this is not your fault. I am sorry that you spent so much money ($400.00 by the way) and were given the wrong instruction.”. I let her know that she should wrap her head each night, or at least put her hair in a low ponytail/braid before bed. That only professional Salon sulfate free shampoo should be used with extensions. That a flat iron spray should be used when using a flat iron – not a silicone oil like her stylist told her. The poor girl just looked at me. Her eyes began to well up, then stopped. Her look turned from despair to anger, and rightfully so. “My stylist didn’t tell me any of that. In fact, she made me feel like I was an idiot and disrespecting her when I told her I thought there was a problem with my extensions!”. We spent the next 20 minutes talking product and after I rang her through, she thanked me for my honesty. “You are the first person who told me the truth about my extensions”.

The point of today’s tale? Clients and customers come to our Salon’s because they trust us. They trust us with their family secrets, the latest neighbourhood gossip, their fears and their self doubt. Most importantly, they trust us with their hair. It is our responsibility as stylists, Salon managers and Salon owners to guard that trust and help our clients and customers to protect their investment in themselves. It is our responsibility to explain;

  • the importance of the proper shampoo, especially for color clients. Explaining that professional Salon shampoo will protect the their color whereas drugstore shampoo will effect the vibrancy of their color = color fade.

 

  • how to apply shampoo – to emulsify it in your hands, then apply mid shaft and work your way up.

 

  • that sulfate free shampoo’s do not make lots of bubbles or suds. To make more of a lather, add more water. Adding more shampoo just wastes the shampoo and leaves the hair greasy and lifeless.

 

  • the difference between leave in conditioners and conditioning treatments. Yes, sadly many woman I have helped were using a conditioning treatment and leaving it in, which in turn messed up their hair, on many levels. * I ALWAYS stress the importance of rinsing out vs. leaving in. Trust me, your client may look at you like you have three heads, but they will thank you for it later.

 

  • all mousses and root boosts are thermal activated. No blow drying? No volume. Plain and simple.

 

  • the importance of thermal protection. Every client that uses a flat iron MUST have a flat iron spray at home and it MUST be used each time a flat iron is used. *the hair spray today will be cooked into the hair tomorrow without the use of a thermal spray.

 

  • All oils and serums should be applied to damp hair BEFORE blow drying or to dry hair AFTER using a flat iron or curling iron. * oils and serums are not thermal protectants. I want you to think of a hot pan on the stove – what happens when you add oil to a hot pan? Exactly.

 

  • how to take care of extensions. How to wash them. How to style them. Which products are best to use.

 

  • how to take care of their hair after a perm

 

  • how to maintain smooth tresses after a chemical straightening

 

  • how to wash their hair when they have had vibrant colors applied.

In my experience, almost every customer thanks me for being honest with them, for taking the time to explain things to them, the how’s and the why’s of hair product and hair care. Take a moment to speak with your clients about their hair and hair care routine, explain the importance of protecting their investment in themselves. They will thank you for it. As for me…no thanks needed.

 

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – the 23rd Edition

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So here we are, at the 23rd. edition of That Girl in the Red Coat’s Tales of Truth. The past weeks have been, well, lets just say, interesting. The summer has arrived and with it the rising humidex and the lowering of common sense. So gather ’round ladies and gents, boys and girls for it is time for some Tales of Truth.

 

  • a woman came into the shop, came up to the counter and said “So, you do hair huh?”. I let her know that I personally do not, and offered to introduce her to one of our stylists. “So, you work here and don’t do hair huh?”. “That’s correct.” I told her I manage the shop and asked if I could help her with anything. She looked at me for a minute and then said “Yeah…where is the mailbox around here?”.

 

  • I was told my shop isn’t family friendly because I wouldn’t let a woman’s child try on the nail polishes that we have for sale. I was told that I should keep them out of children’s reach if I don’t want them touched.

 

  • A woman asked “Do you have toe nail files?”. I showed her our selection of emery boards and nail files. She sighed and looked perplexed. “Oh no! No toe nail files?!?”. It took me 5 minutes to convince a woman that she could use a nail file on her toenails, that nail files and emery boards can be used on finger nails and toe nails. “You promise nothing bad will happen?” she questioned. I assured her it will be fine. …I refrained from calling the authorities.

 

  • A woman asked me if the tweezers I sold were any good. I assured her that they were and that I actually own a pair. She asked me if I could get at those pesky hairs. I let her know that yes, even the shortest of eyebrow hair can be plucked with our tweezers. Then she asked “What about nipple hair?” …sweet baby Jesus, thankfully she didn’t feel the need to show me what she was talking about.

 

  • A woman was looking at our travel size display and sighing. I walked over and asked her if I could help her find something or if she had any questions. “No. I don’t know why I am looking at these. All they do is make me sad knowing I don’t travel.” ….oh my.

 

  • “Hey honey! You got any of those flat irons I could buy? Not for me. For my lady. A man like me don’t need these girly things” – Yep, said to yours truly as he adjusted himself, I shit you not.

 

  • I was asked if it was alright to use a travel size hair dryer at home…you know, because it is meant for travelling. …sigh

 

  • Last but not least…I was asked if shampoo would help hair…down there. (her words, not mine). You see, because it gets dry and itchy – HEY! If I gotta go through it, so do you. I told her it would be best to talk to her doctor about her south of the border issues as I searched for my hand sanitizer

 

Tales of Truth