Beauty, Business, Hair Care, That girl in the red coat, Women

A little retail therapy

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When you hear the phrase “retail therapy” the most common picture that comes to mind is a woman or a group of women strolling down the street with many a bag in hand from their favorite shops and boutiques…or Wilma and Betty shouting “Charge it” as they run into the mall. Yes, retail therapy can brighten the darkest of days for us. It can also brighten the darkest of days in the Salon as well. Understanding the importance and the impact of retail sales in the Salon can seem overwhelming for many stylists, Salon Managers and Salon Owners…until now.

 

I have written many Salon Tales covering retail. Today, I am sharing some links for you to make it that much easier to see just how simple adding retail to your Salon’s revenue can be.

salon_mag_logo   A few articles by yours truly featured on http://www.salonmagazine.ca ;

http://salonmagazine.ca/en/news/1146-why-fear-holds-back-the-best-stylists.html

http://salonmagazine.ca/en/news/1282-3-salon-fails-sales-rep-sees-don-t-tell-you-about.html

http://salonmagazine.ca/en/business-retailing/2122-salon-holiday-retailing-tips.html

 

Piidea Buyers Guide ….and my most popular blog on retail to date, featured in the Piidea Buyer’s Guide;

If you are a stylist…you are a sales person

Retailing product in your Salon is a win/win. Your clients will be able to protect their investment in themselves, will be able to achieve their new style in between Salon visits, your client retention and your Salon revenue will increase. Plain and Simple.

 

 

Beauty, Business, communication, health and wellness, That girl in the red coat, Women, writing

…from the inside out

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“Trade expectation for appreciation” – Tony Robbins.

It was Sunday morning. I was sitting on the couch, staring out my window while mindlessly flipping through the channels, pondering my circumstances, when I heard the above quote. I turned away from my window to see Tony Robbins speaking with Oprah, on Super Soul Sunday. This wasn’t the first time Mr. Robbins appeared in my living room. About a month ago, whenever I was on Facebook or twitter it seemed someone was posting about his Netflix documentary “I am not your guru”. So, being me, I had to see what all the hype was about. I grabbed my water and a snack, got comfy on the couch and turned on Netflix. I have to admit, I was a little skeptical. Being 44, I was familiar with Tony Robbins and his motivational workshops and books. I had given them a try in the past, however nothing ever seemed to resonate in me. I would get a spark, but the fire never stayed lit. Until now. There I was, sitting up, leaning towards the television with tears running down my cheek. Did I happen to mention I was 10 minutes in? Maybe it is my age. Maybe it is where I am in my life. Maybe it is because I am more open than I used to be. Whatever the reason, it was beautiful. It was powerful, magical even. It has been 4 weeks since I have watched it, and I think about it at least once a day. It was the first time I felt I actually saw the real Tony Robbins. No bullshit. No politically correct rhetoric. It was the most refreshing moment I had seen and heard in a long while, and it was exactly what the Dr. ordered.

 

For those who follow my blog, you know that the shop/Salon I manage is closing at the end of the month. The past few weeks have been trying to say the least. Every customer that comes through the door has the same questions “You’re closing?”, “This is so unfair! What am I going to do?”, “Where will I get my product now?”, “What are you going to do now?”, “Guess you are shit out of luck with no job huh?” and countless other negative comments and inquiries. After 3 weeks of repeating myself, smiling, being courteous, I have to admit, their opinions and statements were beginning to sink in and were setting up shop in my mind. I was starting to expect the worst, which is not my style.

Fast forward to this past weekend. Just as yours truly was allowing the “what if’s” to make their way into my mind and allowing fear to control what I expected my plans to turn out like, what do I hear at the exact moment I was getting all stressed about my expectations but Mr. Robbins himself stating “trade expectation for appreciation.”. …okay there universe…I get it. I feel the nudge. So, that is exactly what I did. Yes, it was weird at first. Yes, I had to really concentrate on appreciating. Yes, I felt a little foolish. Then I realized it felt weird and foolish because I was thinking of what others would say or think instead of thinking of what I think and what I want to say. Then I remembered a quote I came across months ago “I used to care about people’s opinions until I tried to pay my bills with them”, enough said.

What is happening in your life does not define you. It only defines you if you let it. Plain and Simple.

 

 

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Women

Bid adieu to dandruff

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Today’s tale is going to cover something most people try to cover up. Dandruff. For some, it is a pesky flake or two. For most, it is a little more. Dandruff is mainly caused by the skin cells on our scalp shedding too quickly.

The skin on our scalp continuously rejuvenates itself. In the case of dandruff, the skin decides to have a party, and instead of empty bottles scattered through your house, you are left with flakes on your scalp and unfortunately on your clothes. Dandruff can be caused by something as simple as dry skin, seasonal changes, stress or a reaction to a new fragrance. It is also caused by side effects of a less simpler condition such as psoriasis, eczema, or seborrheic dermatitis. For those who have dealt with dandruff, there are two things we know for certain: 1) most dandruff shampoos smell horrible and 2) most dandruff shampoos leave our hair feeling too dry or too oily. Until now. Let me introduce you to Saryna Key Anti-Dandruff Shampoo. This shampoo offers a potent source of Shea Butter combined with 5 natural oils, chamomile, and lavender that work together to clean and soothe the scalp and calm over active sebaceous glands. Zinc is naturally found in Shea butter, which is necessary to combat dandruff as it helps slow the turnover of skin cells. Being part of the Saryna Key family, the Anti-Dandruff shampoo offers an additional perks. It repairs your hair, created for all hair types, and is a color safe formula.

 

SarynaKey Anti Danduff Shampoo

 

 

 

 

 

Beauty, Business, communication, Hair Care, health and wellness, That girl in the red coat, Women, writing

What are you going to do?

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The shop is closing. The signs are on the windows. The stock is marked down to clear. Customers and clients are walking in with surprise, wondering what is happening. Shelves are clearing and being removed from the sales floor, so I can see why people may feel worry or concern. “Where will I get my products?”, “What the hell?!”, “Why is this happening?!” are many of the questions asked, usually with a pout, sometimes with a shout. Yes, a shout – those are always a good time. After I explain that the owner has decided to close I get the all too popular question “What are you going to do?”… a question posed to yours truly at least 30 times a day for the past 14 days. Before I get a chance to answer, more often than not, I hear “Guess you’re out of job huh?”, “All you can do is this, so now what are you going to do?” or my all time favorite “Wow. Sure wouldn’t want to be you right now.”.

I get it. For most, their workplace closing it’s doors would be devastating. It’s a scary thing, the unknown. Household budgets are affected, vacations put on hold, major purchases moved to the back burner once more. Good thing for me that I choose to see it as an invitation to a party that I have always wanted to attend. Funny thing – when I explain this to the women I speak with, many of them say “Oh, I see. You don’t have to work.”. Hmmm. Interesting. To be clear, I do need to work, to contribute to my home and my family. Most importantly, to contribute to myself. Since the news of the shop’s closure, I have found the last piece of my confidence that was hiding on me – a sneaky little sucker that kept eluding me. I am once again thinking outside the box, a place I am most comfortable. I have faced fears and have done things I thought I never could do. Like what you ask? Driving to Toronto. Yes. I was afraid of driving into Toronto. I admit it. I feel no shame. Guess what? I slayed that dragon last week. As my hubby told me “You didn’t just drive to Toronto, you drove into the heart of the dragon!”. Thanks to my trusty Nav. system, the support of my loved ones and choosing to listen to the “you can!” instead of the “you can’t!” record playing in my mind, I did it. …and am going to do it again, and again and again.

For those of you reading my tale today that may be in the same boat as yours truly, or facing a major life change and are standing at the crossroads, I am here to tell you that no matter what, everything will be fine. Sooner or later, it all works out. Do what it is you have always wanted to do. Do the work. Be consistent. Be present. Do what you have to do until you get to do what you want to do. I am also here to tell you to stop listening to the negative nellies out there. Refuse to let their nasty remarks enter into your mind, let them roll off your back. Let their fears be their own, do not let their fears become yours. What people say to you says more about them than it does about you. Plain and simple.

For those familiar with my tales, you know that I know that I am not “just” a girl standing in a shop. I am not “just” the manager. I am not “just” anything. Neither are you. Remember that. …and this gem from Mr. Anthony Robbins,

 

 

Beauty, Business, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women

Luster-licious

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This morning, did you find yourself looking at your reflection and your dry tresses, wondering where the shine and vibrancy of your color went? Did the thought “I wonder if I could pull off a pixie cut?” pass through your mind because you felt there isn’t anything to help your hair and return it to what it once was. Well Beauties, do I have news for you. There is a new kid on the block and it will become your new bff! The Beauties at Joico have created a real gem. Let me introduce you to Kpak Color Therapy Luster Lock!

Joico Kpak Color Therapy Luster Lock INSTANT Shine and Repair Treatment!

Luster Lock offers a FAB! glow, shine and vibrancy to your color treated tresses. It is formulated for all hair types, from fine to thick. For blondes, brunettes, highlights, lowlight, ombres…you name it…Luster Lock rejuvenates any color, all the while boosting your hair’s strength to make it 9 times more resistant to breakage. *For this non-blonde blonde, let me tell you, it’s like the heavens opened up and the angels began to sing!

With it’s formulation of nourishing Manketti oil and Argan Oils Luster Lock repairs and seals the hair’s outer protective layer to lock in color vibrancy. Silk, soy and seaweed extract help to add some slip to prevent damage during styling. Luster Lock offers two application choices;

  • apply to dry hair as a pre shampoo treatment for that extra boost of repair and protection.

 

  • apply to clean, damp hair. Leave in for a minute or two, then rinse with cool water. Dry and style as usual.

Myself, I prefer the old fashioned application on clean, damp hair. Luster Lock brightened up my magenta, added luster to my blonde and did not weigh down my fine tresses in the least. I found my hair to feel softer and my flat iron glided with ease. (Those of us who like to play with our color know all to well the tug/skid feeling we can get from our flat iron).

So, before you pick up the pair of scissors closest to you or call your stylist to book an inaudible hair appointment, save yourself some grief and your stylist nightmares from hearing the sobs through the phone and go get yourself some Luster Lock. I promise you, you will not regret it.

 

 

 

 

Beauty, Business, Hair Care, That girl in the red coat, Women

Part of the package

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As many of you now know, yours truly has spread her wings a little wider and has become an Independent Retail Consultant. Over the years in our beloved biz, I came to realize many Salons were missing out on the perks of retailing their products in their Salons. Not only does retail increase Salon revenue, it enhances your client’s experience and gives them the tools to have a good hair day everyday between their appointments. Retailing in the Salon helps your clients protect their investment, in themselves.

Over the years, and during some of my consultations, I have come across the same concern from every stylist I speak with. “I don’t want to seem pushy.”. With over 25 years of sales and customer service under my belt, let me tell you this…if you are coming from a place of honesty and integrity, you are not being pushy. If your client has just had her hair colored red and you tell her that you highly suggest a color shampoo and conditioner to purchase to use at home to protect her new loved color =not pushy. You are trying to keep her red as vibrant as it can be for as long as possible. Selling said client a clarifying shampoo that she does not need = pushy. A clarifying shampoo would ruin her red. Giving your clients the tools they need to protect their investment in themselves is all you are doing, plain and simple.

 

Another common question/statement is “I don’t see the value of it.”. I have one question in response to this one, would you skip adding developer to your color? Of course not, because without developer the color wouldn’t process properly and in turn, you would have an unhappy client sitting in your chair. The same goes for retailing product. Think about it. Your client is sitting in your chair touching their hair telling you “I love it!”. They leave your shop with a spring in their step, feeling as though they can take on the world. They wake the next day, begin to style their hair only to have it not work out or look as good as it did the day before, and begin to feel as though the world is caving in on them. They may not be in your chair, trust me, in this moment, you have an unhappy client. Everyone wants to have a good hair day, the ladies and the gents. Everyone. Selling your clients product to take home and taking a moment to teach them how to use them ensures your clients will not only be happy in your chair, they will be happy until they are back in your chair with their next appointment.

All Salons have packages, be it a wash, cut and style or cut included with each color service, we all have packages. So, why not add some retail to the package? You are using the products. Your clients smell the products. Your clients see the products on your station. Your clients asks “OOO! That smells great?! What is that?”. All the work has been done for you. All you have to do is answer their questions, have a conversation. That’s it. Plain and simple. In my experience, once the value of the product is explained, the cost is never an issue. The client wants that product. Take flat iron sprays – once I explain the value of a flat iron spray – it protects the hair from the contact heat of a flat iron, that it helps to protect the vibrancy of hair color and that it helps to combat frizz and fly aways, when they leave the Salon, they have a flat iron spray in their hand.

Retail is already part of the package. Your clients love their hair and want to continue the love affair. They need you to help them keep their relationship with their hair “all moonlight and roses”. Adding retail to the package will do just that.

 

 

Beauty, communication, Hair Care, health and wellness, That girl in the red coat, Uncategorized, Women, writing

Tales of Truth – the 23rd Edition

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So here we are, at the 23rd. edition of That Girl in the Red Coat’s Tales of Truth. The past weeks have been, well, lets just say, interesting. The summer has arrived and with it the rising humidex and the lowering of common sense. So gather ’round ladies and gents, boys and girls for it is time for some Tales of Truth.

 

  • a woman came into the shop, came up to the counter and said “So, you do hair huh?”. I let her know that I personally do not, and offered to introduce her to one of our stylists. “So, you work here and don’t do hair huh?”. “That’s correct.” I told her I manage the shop and asked if I could help her with anything. She looked at me for a minute and then said “Yeah…where is the mailbox around here?”.

 

  • I was told my shop isn’t family friendly because I wouldn’t let a woman’s child try on the nail polishes that we have for sale. I was told that I should keep them out of children’s reach if I don’t want them touched.

 

  • A woman asked “Do you have toe nail files?”. I showed her our selection of emery boards and nail files. She sighed and looked perplexed. “Oh no! No toe nail files?!?”. It took me 5 minutes to convince a woman that she could use a nail file on her toenails, that nail files and emery boards can be used on finger nails and toe nails. “You promise nothing bad will happen?” she questioned. I assured her it will be fine. …I refrained from calling the authorities.

 

  • A woman asked me if the tweezers I sold were any good. I assured her that they were and that I actually own a pair. She asked me if I could get at those pesky hairs. I let her know that yes, even the shortest of eyebrow hair can be plucked with our tweezers. Then she asked “What about nipple hair?” …sweet baby Jesus, thankfully she didn’t feel the need to show me what she was talking about.

 

  • A woman was looking at our travel size display and sighing. I walked over and asked her if I could help her find something or if she had any questions. “No. I don’t know why I am looking at these. All they do is make me sad knowing I don’t travel.” ….oh my.

 

  • “Hey honey! You got any of those flat irons I could buy? Not for me. For my lady. A man like me don’t need these girly things” – Yep, said to yours truly as he adjusted himself, I shit you not.

 

  • I was asked if it was alright to use a travel size hair dryer at home…you know, because it is meant for travelling. …sigh

 

  • Last but not least…I was asked if shampoo would help hair…down there. (her words, not mine). You see, because it gets dry and itchy – HEY! If I gotta go through it, so do you. I told her it would be best to talk to her doctor about her south of the border issues as I searched for my hand sanitizer

 

Tales of Truth

Beauty, Business, communication, Hair Care, That girl in the red coat, Uncategorized, Women

…my stylist said…

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“My stylist said I should use a volumizer.”. “My stylist said that my hair needs a treatment.”. “My stylist said I am using the wrong hairspray.”. These are a sampling of the phrases I hear on a daily basis, more then once, from women and men who have just left their stylist’s chair and have come to see me at our Salon/shop for their hair products. Many times they look confused and more often than not, they look and feel insulted. They have just been told there is a problem with their hair, or the products they are using and were not given a solution. After discussing what it is that their stylist said and more importantly, after I ask them what they think and what they want, I hear an even more common question… “Why didn’t my stylist tell me that?”.

Over the years I have realized one constant in our industry, a key component to any Salon visit is being neglected. Retail. Retailing the products that we use to help achieve our client’s new found love of their hair. Products that we use to keep the vibrancy of their color and the integrity of their hair. Letting your client leave without the proper products and tools to keep the love affair with their hair alive is, well, mean. Yes, mean. Think about it. Your client leaves your chair feeling prettier or more handsome (cannot forget our gents). They have a spring in their step. They are walking with more confidence. They like their reflection. Then the next day, as they are standing in their bathroom trying to get their hair to look as good as the day before, their self confidence begins to fade and they begin to feel stupid. Not giving your clients the proper products, tools and instruction is literally pulling the rug from under them. No one likes to feel like the butt of a joke.

  • First and Foremost! ALWAYS ask what products your client is using at home.
  • when washing your clients hair and you realize that they need to use a clarifying shampoo, explain to them what a clarifying shampoo is and why it should be used.
  • bright and vibrant colors are huge right now. For your clients with multi tone brights, explain the importance of how to wash their hair, that each color should be washed separately for the first few washes so that the colors do not start to bleed together.
  • when discussing the need for a conditioning treatment, explain what that is. Many times the women I have spoken to thought that they were supposed to leave the treatment in, which in turn made their hair look and feel worse than when before using it.
  • explain to your client that a volumizing shampoo and conditioner are a good start but if they want height and volume throughout their hair, styling products must be used. *Trust me, I know of what I speak. Many women I speak to thought that they were doing something wrong because the shampoo wasn’t making their hair look like it did at the Salon.
  • if your client has poker straight hair, let then know that a shampoo for curly hair will not make their hair curly.
  • when using mousse, explain the importance of shaking the can and dispensing it upside down. *That Girl in the Red Coat tip – explain it’s like using a can of whipped cream – if not shaken and dispensed upside down, nothing happens but a great big mess.
  • explain the difference between the hold factors of the hairspray you are using. If your client doesn’t want to fuss with her hair throughout the day, that soft hold factor spray she picked up at the drugstore is probably the culprit of her bad hair days.
  • for your clients that use their flat iron on a daily basis, explain the importance of thermal protectant sprays. They should be used every time the flat iron is used. Every time.
  • if you see you client is dealing with dandruff, instead of just pointing it out, explain different ways they can apply shampoo to their scalp and offer them a Salon professional dandruff shampoo to use at home. *Most brands offer a dandruff/scalp shampoo, you just have to ask.
  • when it comes to waxes and pomades, find out if your client likes a matte finish or prefers a little shine, what kind of hold they prefer and explain the difference.
  • always show your client how to use the products. How to dispense them, how to apply them and how much to use.
  • show your client that every bottle has directions on how to use the product on the back of the bottle, in case they forget.

Ask  your client how they want their hair to look. Ask them if they like to blow dry their hair or not. Ask them if they use a flat iron or curling iron. Ask if they have a water softener. Ask them if there is anything about their hair they would like to change. Asking these questions opens all the doors to understanding your clients needs and wants and in turn, the doors to selling them what they need for their hair are opened too.

Retailing products, tools and giving instruction on how to use said products is a key component to any consultation/appointment. Plain and simple. Your clients are your advertising, they make or break your business and your reputation. If your client only likes themselves, their hair and you while they are sitting in your chair, pretty soon they will looking for another chair to fill.

Beauty, Business, communication, health and wellness, That girl in the red coat, Uncategorized, writing

Tales of Truth – the 22nd Edition

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So here we are. It’s Monday and those familiar with my blog know that Monday’s are my usually meant for my Monday Motivator – a review of a FAB! product to help you have a good hair day every Monday and everyday. Well Beauties, this Monday is going to be different. I usually come in contact with the “Full Mooners” the week leading up to the full moon. This past month, the days leading up to the full moon were calm and collected and I thought that I had been given a reprieve…well doesn’t the universe have a sense of humor. It wasn’t until after the peak our lunar pal that all hell broke loose. So gather ’round Ladies and Gents, boys and girls, for it is time for That Girl in the Red Coat’s Tales of Truth…the 22nd Edition…sigh.

A woman comes in to the shop with a list looking for “that gel” she likes. I ask her if she remembers the name brand of the gel she likes, to which she says “No. I don’t remember. That’s your job.”. I take the high road and apologize that I don’t remember all of my customers (over 2000, by the way) favorites. She sighs so I ask her if she had it written down on the list she brought with her. She looked at me and told me “I was nosey and shouldn’t be looking at other peoples things”.

A woman came into the shop, put her list on the counter, shoved it in my direction and said “I need all these products. Get them for me and I am in kind of a hurry.”. Last time I checked the Golden Arches weren’t above my head.

A woman came in with a list, I guess April was list month, asking if I sold Joico Firm Gel. I showed her our display and got one of the shelf for her. She held it in her hand and looked at me and asked “Why did you get me this?”. “I thought that’s what you asked for when you came in” I answered. She scowled at me and said “Why would I ask for a gel that I don’t want? I only asked if you sold it so I would be sure not to buy it!”. ….I dared not ask if she had the gel she wanted written on her list…don’t want to be “nosey”.

As I was giving back a woman her change from her purchase, she looked back at our Salon, watching the girls applying color to their clients and said “hmmm, so you guys do color huh?”. “The girls in the Salon do, yes. Would you like to make an appointment?” to which she said “So, you don’t do color?”. I let her know I manage the shop and take care of the retail/customer service aspect of the Salon to which she said “So, how do you explain that your hair is colored?”. …there are no words people, no words.

A woman came in looking to color her hair at home. She had dark roots and wanted to match up her blonde and didn’t want to spend money at the Salon. I let her know that color is a science, especially blonde and it would be best to go to her Salon. “Listen, I took science in high school and made my husband watch you tube video’s on how to make your hair blonde so how hard could it be?”. …I wonder if there was a prenup.

“I need a hairspray that has a smell my husband would like.” The woman couldn’t understand how I couldn’t know what that was.

A woman came in looking for emery boards and as I was walking her over to our selection, she asked if there were any testers she could use, because she really didn’t need one, she just wanted to get rid of the snag in her nail.

A woman came into the shop and as I was saying “Good Morning!”, I was told “I’m just looking”. After a few minutes I made eye contact with her and smiled at her. “I told you I was just looking!” then she stormed out.

A woman came in looking for wax for at home hair removal. I asked her what she would be needing the wax for. “Ummm, to get rid of my hair”, to which I answered “Yes. I need to know what hair on which part of your body, because some waxes are better than others for lets say, Brazilians, if that is what you are going to do”. It was at this point she actually lifted her leg up and pointed to her vagina and said “you mean rip out the hair down there?”. Yes, rip out the hair down there, exactly…thank god she was wearing pants. I know way too much about other women’s vagina’s in my town.

 

That Girl in the Red Coat

 

 

 

 

 

 

Beauty, Business, communication, health and wellness, That girl in the red coat, Women, writing

Man in the Mirror

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In the age of equality, I feel I must write about this today. Today’s tale is for those who want to like their reflection. For those who want to turn heads. For those who want a compliment on their appearance. For those who feel insecure about the changes in their skin, their hair and their bodies. For those who are trying to find the person they once knew, who don’t recognize that person looking back at them in the mirror. Today’s tale is for all the Gents. Yes, for the Gents.

As of late I have realized two things. First, all gents want to look good. Second, when a gent wants to look good, more often than not, he is teased or cursed for it. …and this needs to stop.

I met a man last week that was concerned about his hairline. He was so embarrassed by it, he wouldn’t remove his hat. I let him know that no one else was in the shop, that he didn’t have to take off his hat, he just had to lift the front a little so I could see his hairline, then I would know what products would be best for him. As he raised his cap, his eyes went directly to the floor. I thanked him, I looked at his hairline and told him to remove his hat, since there was nothing to be worried about. He looked at me and said “…but my wife told me last night that my hairline was receding and I should just shave my head.”. It was then that I got out my Nioxin manual and showed him pictures of receding hair lines and hair loss and asked him “Do you look like that?”. He smirked and said “No.”. I explained that yes, maybe his hair line was finer than it used to be, then I told him so was mine and lifted up my bangs to show him. Finally, consistent eye contact! After a few minutes, we decided an updated cut may be the answer and applying some product in his hair to keep it in place. I told him my secret “Getting my hair to look like this…it’s all smoke and mirrors my friend. Smoke and mirrors!” to which he laughed, then thanked me for my time and my courtesy and for not making him feel silly or vain.

I am about to tell you something so that you will know, and someday your children will know…men want to like their reflection, for themselves. Men feel just as insecure as women about aging. Men want their spouses/partners to find them sexy and attractive and worry that they don’t measure up – no pun intended – get your mind out of the gutter. Men know that their hair line is changing, they do not need it pointed out. Think about it ladies…what would happen if a man pointed out your ever so slightly saggy neck. If you are going to tell a man to “just shave your head” because he is beginning to thin a tad, you better be ready for him to say “just get botox” when a line is spotted.  Those familiar with my blog know I have written of this before, see link below;

Receding hairlines and muffin tops

…and from time to time, I will continue to write about this for making fun of anyone or belittling anyone who is trying to improve themselves is unkind and ugly. Plain and simple. If you want to be treated as an equal, be careful how you treat others, for you get what you give.

ThatGirlx3