Beauty, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Change of Plan

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I work in a Salon. I know when you think of a Salon, you picture laughter, coffee being sipped, gossip about the latest escapades of the neighbors and the smell of perm solution. Most days that is exactly what it looks and sounds like. Unfortunately life isn’t always so kind or easy. Some days, we are helping someone rebuild their lives. Some days we are helping someone have their hair “just so” to attend the funeral of a loved one. Some days we are helping a woman make the decision of shaving her head before all her hair falls out because of the chemo. Some days we are pampering our clients and taking an few extra minutes because we know it is the first time they have had for themselves in weeks because they are the caregiver of a loved one. Some days, we share our dreams of what we thought our life was going to look like. Some days, we are helping one another find our new normal.

When I was young, I had a vision of what my life would be. I was going to be a lawyer, living in SOHO in an awesome apartment with a fridge that was stocked with champagne and left over Chinese food from the fabulous place around the corner. I was never going to be married and no kids. Fast forward to 1992, he walked by and plans changed. Over a coffee that lasted 6 hours I had a new vision of what my life would be. I had no idea the career path I would take ( realized I wanted to be a lawyer on T.V. more than a lawyer…Hill Street Blues…enough said). What I did know was he was going to be in my life for a very long time, and for the first time in my life, I could see myself walking down the aisle, plans changed. Fast forward to 1996 and much to my surprise I find myself thinking it is time for us to try to have a baby. Poor hubby didn’t get much time to get used to the idea – got pregnant literally two weeks after going off the pill. You know it’s quick when your Doctor says “Did you just do it last night Sara?”, plans changed. Once our lovely, beautiful girl was born , as all parents do, we dream. We dream of our child’s future, and on those sleepless nights we dream of our lives alone with our beloved once the child has grown. Oh come on! All parents think of this…you know you do…the jig is up. Fast forward to Thanksgiving 2011. My hubby had a heart attack. Plans changed. While he was being admitted to the CCU, I sat alone in a blue waiting room, staring out the window at the night sky and said goodbye to best laid plans. As I sat there, I wasn’t thinking of the trips we didn’t take, I didn’t think of things we hadn’t done. I sat there thinking of how it felt to have my husband’s hand in mine. I thought of the sound of my husband’s and daughter’s laughter in unison. The dreams of travel and summer homes weren’t so important anymore, plans changed.

Fast forward to present day. Hubby’s heart is strong, so strong that he ran on treadmill for his stress test for over 10 minutes. (which made me realize it was time to get my lazy ass off the couch ‘cuz I didn’t have a heart attack and couldn’t run for 2 minutes -let alone 10). To support my beloved we changed our diet, we cut out the junk. We bought an exercise bike, we go for walks, we went for a hike to see the waterfalls that I didn’t know were a 45 minute drive from my home. Some days our plans change because my hubby isn’t feeling so great – be it from the medication or life stresses. (The heart and stroke foundation have a wonderful video series explaining the emotional/mental toll that heart attack/stroke can take on the patient – http://www.heartandstroke.ca ). Many friends and loved ones understand this, some, sadly do not, and that is okay, that is their journey, this is mine. Plans changed.

Plans change. Some times the road you are travelling is a dead end and you have to turn around, plans change. You thought you would look like Jessica Rabbit with red hair but you ended up looking like Ronald McDonald – back to the salon you go, plans change. You said you would never marry or have kids, plans change. You thought your life was going to be different, plans change. What I have learned – the plans change, for the better.

Beauty, Business, communication, entertainment, Hair Care, Uncategorized, Women, writing

Full Moon Monthly

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For those of you familiar with my blog, you are well aware of my “Tales of Truth” series. As I was going through my archives I realized most of my Tales of Truth moments went hand in hand with the arrival of the full moon. So gather ’round ladies and gents, boys and girls and welcome to the first of many installments of Full Moon Monthly, brought to you by none other than That girl in the red coat. (as stated before…these are based on ACTUAL events. I have witnesses)

I hear the chirp of the shop’s door. I smile and greet the customer “Good Morning!”. She  looks around and says “Are you talking to me?”. I let her know, yes, I am talking to her. She stares. So I ask “Can I help you find something?”. “Yes, I am looking for a Shampoo that I can buy where I live, I don’t always want to drive into town.”. So I ask her where does she live and she tells me “I don’t tell people my personal information.”. …wait for it….there you go.

A woman came into the shop looking for the mousse her stylist just used. I asked her if she remembered the name of the product. She told me “No! Why would I remember the name of a product that I thought was horrible and smelled bad.”. So I asked her if she wanted me to show her some other mousses she may like and she said “No, I want the one my stylist used, if I go to her smelling like another product I might hurt her feelings.”.

There I was, innocently counting the nail polishes for an inventory count when a woman comes into the shop. “Hello” I say, to which she responds “I used to use these polishes until my niece quit beauty school and got ’em cheap for me. She is useless and spoiled rotten.”. …okay then. So I ask her “Can I help you find something?” to which she says “Yeah, tell me what will help me with my hair, since my husband left me 20 years ago and it gave me the cancer of the Uterus and the lying Doctor’s told me that my ovaries would keep the menopause away my hair just ain’t the same.”. As I went to show her some products she looked at me and said “I don’t have time for this, I gotta go catch the bus.Thanks for the lovely chat and I will be back!”. – cue Twilight Zone theme

From time to time, we are out of stock of a product, sometimes because of back orders, sometimes because the product is an awesome product and sells well. I know empty spots on the shelves are a no no, but they happen. I was told by a customer, three times in a row that it was pathetic that her product wasn’t there. (well, in the size of bottle she preferred). I explained about the back orders ( the distributor moved warehouses hence back orders for a few weeks). I offered to call her as soon as the product came in. She asked if I knew when the product would arrive. I explained that I didn’t know, that the warehouse would send them as soon as they get them, to which she again said “pathetic”. I told her I was just as frustrated as her, that I didn’t have the product for my clients and customers, but that it wasn’t pathetic.(I know – let sleeping dogs lie…I don’t always follow my own advice). As I rang through her purchase, I let her know our debit connection was slow, to which she smirked and said “I was going to say something but I won’t”. So, me being me, I asked her what it was she wanted to say. “I was going to say “you are used to waiting for things but that would be pathetic…or maybe you would be pathetic about it.”. Well played…gotta give her that…it’s all she’s got.

A customer asks “What shampoo smells the best?”. I let her know she is welcome to open up the bottles and smell them, because what I like she may not. “Pfft…you are a lazy sales person aren’t ya?”. Okay…here we go. I smile, tell her to follow me and show her our best seller, open up the lid and she smells it and exclaims “Why did you show me that?!? It stinks. Show me something I will like the smell of.”. As politely as possible I explained I don’t have the same sense of smell as her and maybe it would be best if she took a moment to smell some of the shampoo’s. She looks at me and says “Okay, why didn’t you say that it the first place?”. …sigh.

“Have you found Jesus?” – something I am asked quite often. One of these believers in urgent need of saving my soul left me a coin with a “version” of the Ten Commandments on it. The coin worried me a little…it was silver. I think she had five more.   ….wait for it….there you go.

A woman comes in the store, sees me and says “HEY! Haven’t seen you in forever!”. I look at her and don’t recognize her. “I’m sorry, have we met?” I say. “Come on! You know me! Come on! Come on! Come On! You remember!”. I stand there, cannot place her face for the life of me. “Come on! You know me! I know you Susie!”. I let her know I am Sara. “Well you look like Susie! Come on! You know you do!”.

I am starting to think that people are coming into the shop in hope that I will write about them.  For the love of god, I hope so.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women, writing

Go ahead…pull the other one

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We’ve all seen the commercials. We’ve all seen the ads. We’ve all gone out and bought it and hid it in a brown paper bag. We’ve all done it. I’m speaking of box color from the drugstore…what did you think I was talking about?

Here’s the deal. Box color happens. You know. I know it. You want to do your own color because it makes you feel like you have become kindred spirits with the Hollywood spokesperson by using that product, power to you. That being said – when you decide to have your hair colored with professional Salon color – don’t deny that you used the box color. Here are the reasons why;

– more often than not, a stylist can spot  a bottle job at 100 paces.

– don’t even get me started about arguing that the box said “professional quality”. If there wasn’t a Salon within two feet of you and a stylist was mixing the color – it ain’t professional.

– lying about using box color makes you sound like, well, a thirteen year old girl who is afraid of her mommy.

– no one is born with natural white blonde and orange streaks.

– Box color and Salon color don’t always mix. It is possible for a chemical reaction to take place and your hair can start to resemble Carrot Top or Kermit the Frog.

– in some cases, the hair can begin to break off. Yes, I said break off. I have seen it. It wasn’t pretty.

– last but not least, how could you do that to your kindred spirit? What kind of friend are you?

Why people choose to lie about using box color is beyond me and I don’t know why they try to lie to me about it. I had Mrs. Spencer, my grade two teacher believing we had two foster babies at our house and I was too busy helping my mother to be able to finish my spelling homework. I had that gig going for 3 weeks until the day my mother brought my spelling book to school because I forgot it at home. Long story short..the jig was up, the room spun a little and I had extra spelling homework for weeks. The point of sharing that tale…(pardon my french), you can’t bullshit a bullshitter. I know you used box color. You know you used box color. Admit it. Own it. Move on.

To be honest, it isn’t so much the color of your hair that gives away the fact you used box color, it is the look on your face when asked the question. The look in question is a mixture of a deer caught in the headlights mixed with a child being caught with their hand in the cookie jar. No matter the age or gender – the same look crosses the face of the person who is asked “Have you used box color on your hair?”. Jesus…it’s not like you were asked if you shoot heroine or if you knew all along where Bin Laden was. We just need to know what is on your hair so we can be sure you leave with the color you want. It’s really not that big of a deal. No judgement…well, not at my Salon.

* IMPORTANT TIP* if your stylist does not ask you if your color is professional Salon color or box color – get up and leave. Run! Think about it…a true professional and someone who takes pride in their work wants to be sure you receive the best color and service. You are their best advertising.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women

Fear of Heights

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We all have fears. Some have a fear of spiders, some a fear of germs and some of us, for some reason, many of us in the beauty industry, have a fear of heights…not the looking down from the penthouse patio kind of heights. The “what if no one buys it” fear of heights. Taking your Salon and your customer service to the next level.

I manage a retail shop/salon- that is not a franchise. We are locally owned and operated. In our shop we carry over 25 professional hair care lines…which , by the way, is not the norm. Most Salons retail one or two lines…well, the product is on their shelves. Unfortunately, not much selling is taking place. For some unknown reason, most stylists have no problem charging $150.00 for a color service, but cannot ask their client if they need any product for at home.  Everyday, I mean EVERYDAY, I have at least five women come into my shop who have just left their stylist’s chair at another Salon, to buy product, from me. Four out of the five said women, when asked what product the stylist used, have no idea. Don’t get me wrong, I appreciate the business and am more than happy to help anyone keep their hair looking great. What I cannot begin to fathom is why would their stylist not want to help their client with their new cut and why wouldn’t the stylist want the client to protect their investment. Yeah – I said investment. People work hard for their money and $150.00 is an investment. More importantly – clients are our billboards, our free advertising. Why in the hell wouldn’t the stylist want their walking portrait to be as beautiful as possible?

What I have come to realize over the years in my beloved industry is this. Most Salon owners and stylists are afraid. They are afraid to invest in themselves and in their Salons. Afraid that the customer won’t buy the product and they will lose money. Guess what sunshine? You can’t sell what isn’t there. What Salon owners and stylists should be fearing is not that their clients won’t buy the retail they bring in, they should fear their clients not returning because of the lack of customer service. Getting your client an expresso and a magazine while their color is processing won’t always be enough. Without explaining the importance of using professional salon products at home and how to use them, sooner or later, your client is going to start thinking it is you that is ruining their hair – because they can never get their hair to look as good as the day it was done. More often than not, people will start feeling they were played the fool.Trust me, I hear it everyday. Think about it…when you bought your cell phone the salesperson didn’t hand it over to you and say “Thanks again! Best of luck!”. We shouldn’t do that to our clients or our customers.

Before you start to think “if my client can make their hair look as good at home they won’t come back” or “no one will buy shampoo from me!” – give your head a shake and calm down. Of course they will come back. They need you to help with the cut and the color, and of course they will buy shampoo from you, they spend $150.00 for you. They trust you with their hair, I am sure they will trust your advice about shampoo. What will begin to happen is you will find they come back on a regular basis ( we will cover re booking another day…one lesson at a time eh?), and may even bring you more clientele…because you have given them 100% of your time and attention, you have given them the best form of customer service. You are helping them look good, feel good, and protect their most important investment, themselves. Not so scary now, is it?

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women

Tip(s) ‘O the day

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I manage a Salon/Retail shop. I have had over 20 years of experience working with the public. Everyday, I mean EVERYDAY I see things that either make me do a double take or make me look for the nearest needle so I can stick it in my eyes. Don’t even get me started on what I smell …yeah I said smell. Or what I hear for that matter…those of you familiar with my Tales of Truth series know what I am talking about.

From time to time on Twitter I will give a “tip ‘o the day”. Well, me being me, I have decided to make you all a little list. A “Tip ‘o the day” list. Think of it as a how to/ self help visual aid. Feel free to print it off and give it to your friends, coworkers, family members…the mailman.

– When coming for an appointment at the Salon and you only want a spray cut, it is polite to have showered in the last 24 hours. *The same goes for your Brazilian wax appointment…wait for it…there you go.

– When you have ingrown hairs along your bikini line, you can just say so. Please refrain from unzipping your 501’s at the front desk.

– If you need to blow your nose, put the tissue in your pocket or your purse. Do not throw it on the front counter as you ask if I can “throw that out”.

– Do not clean out your wallet/purse of old receipts as you wait for the debit machine to process and tell me to “make myself useful and throw these out for me”.

– For the gents – when we can tell what religion you are – your pants are too tight.

– Pajama pants are for slumber parties and college co-eds and the occasional trip to Walmart. Going out for a night on the town? Leave the fleece ensemble at home.

– Do not open every shade of polish and try it on your nails to see if you like it. There are swatches for a reason.

– Unless you see the word “TESTER” on the package, it is not a tester. Do not open every pomade container and swoosh your finger around in it.

– When shopping with a small child, I know it can be trying. I am a mother. That being said…if Junior has been “freaking out in every store all day” take it as a sign to go home and try again another day. For the love of God…take the child home.

– Sales people are not babysitters, nor are hairdressers.

– The Dollar store sells deodorant, bars of soap and wash clothes and towels, toothpaste and toothbrushes…enough said.

– If you think you have a fungal infection on your feet, do not come in the shop and sit on the floor taking off your shoe. Give your M.D. a call or go to the Walk In down the street. Seriously, I can’t help you and honestly…it is icky.

– When you see a dish of complimentary candies, please help yourself to one or two. Digging through the dish to take 8 of your favorites is a little rude.

– If you are going to throw a fit and swear at the salesperson/cashier, could you at least try to be grammatically correct.

– Never, I mean never belittle your child in front of the stylist. “Can you fix this? Isn’t it disgusting?!” is a horrible description of your child who happens to have an oily scalp, and quite honestly, it makes you look like an asshole.

– Don’t lie about using a box dye. We know you did. Hell, the guys on the space station can tell.

– Louis Vuitton purses and Crocs are a no no.

– Last but certainly not least…Do not throw the flat iron.

Beauty, Business, communication, Hair Care, health and wellness, Uncategorized, Women

Great hair isn’t only for carnivores

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Lately, I have come to realize that the public at large has been misinformed and me being me, I feel I must correct the situation. As of late I have been hearing phrases along the lines of “Hair products are toxic to the environment.”, “All cosmetic companies test on animals”, “There are no real vegan hair care products.”. All the above phrases are not true. No offense to your bff but she doesn’t know what she is talking about, and unless you see a salon within 10 feet of where you are purchasing your product, the sales person who is selling you the product and answering your questions most probably doesn’t know what they are talking about either. Plain and simple.

I can only speak for the Professional Salon products because, they are what I sell and they are what I have had extensive product knowledge training on. (…see, more to me that a pretty face and a sassy sense of humor). Being me, and not to let any of you down, I have compiled a list of some awesome environmentally friendly/vegan/cruelty free Professional hair care alternatives. (* Cruelty free = no testing on bunnies, playboy and mammal.).

JOICO Structure – The newest collection from Joico. It is a cruelty free line and 3 of their products are certified Vegan – Cleanse (the shampoo), Condition (the conditioner) and Renovate (the conditioning treatment).

Bain de Terre Purite – the newest addition to the Bain de Terre family. It is a cruelty free line that is sulfate free, paraben free, free of colorants and formaldehyde and is Gluten free. The line offers a beautiful shampoo, conditioner and leave in spray.

SOMA – One of my favorites that I have blogged about on many occasions – check out Sulfates, Alcohols and Parabens…Oh my!  in the April 2012 archives. It does hold a soft spot in my heart for it was one of the first lines to be vegan and alcohol free and I was fortunate enough to be trained by the original chemists of the line. SOMA is organic, 100% vegan, 100% biodegradable, paraben and formaldehyde free, cruelty free and most of the line is alcohol free. The packaging is also 100% recyclable. The SOMA line has a product for any hair type or hair styling woe, from limp lifeless hair to unruly curls.

ALTERNA BAMBOO – A beautiful line brought to us by Alterna Hair Care. This line has everything from shampoo to shine spray, mousse to conditioning treatments for all hair types from frizzy to fine. It is Paraben free, Gluten free, contains no sodium chloride, phthalates or synthetic colors. It is a cruelty free line. By the way…their Kendi Oil can give Moroccanoil a run for their money…just sayin’. Oh yes, and Katie Holmes has now partnered with them, again…just sayin’.

So there you have it, a little more information than you had a few moments ago. You now know that is it possible to have great hair and love our Mother Earth. No longer will you have to hug a tree to prove you care for the environment…of course if you feel the need at least you will have great hair for your photo op.

Beauty, Business, communication, Hair Care, Uncategorized, Women, writing

Tales of Truth – Part 8

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Gather ’round ladies and gents, girls and boys, it is time for that girl in the red coat’s Tales of Truth. Just when I think I have seen and heard it all, I hear the chirp of the shop’s door chime and VOILA!, more tales to be told. As I have stated before, all these tales are true, they are based on actual events. The tales are not those of fiction, unfortunate, yet true.

(before I begin our first tale – let me give you a little background tale) In Canada, we are slowly getting rid of our beloved penny…not the Penny from The Big Bang Theory…the currency. We can still accept pennies as payment, we are no longer giving them back with change. Now on with the tale. As I was finishing ringing through a customer’s purchase of RUSK Wless hairspray, I told her the total was $19.85. She looked into her wallet then looked up at me with the most terrified look in her eyes. I asked her “Is everything alright?”, to which she responded with “No!”. I asked her what was the matter to which she responded “I don’t have a nickel. I only have 5 pennies!”. So, I said “Okay, that is fine.” to which she said “Are you sure you won’t get in trouble for taking pennies now that they are abolished?”. I took a breath, told myself not to show it on my face, and explained to her the new “rules” about pennies to which she sighed “thank you for telling me, I was so scared every time I opened my wallet!”. …thank god she never worked the underground railroad.

 

I hear the familiar chirp of the door chime and look up to see a woman, staring at me. “Hello! Do you need my help with something today?” I ask. “I have a question for you about hairspray.” she says, then stares at me again. Dear lord…here we go. “What is your question?” I ask. She shuffles closer to me, bows her head and in a whisper asks “Is it safe to use hairspray?”. So, I did what anyone would do in this scene, I whispered back “why wouldn’t it be safe?”. (during all of this, all I could picture was the Eiffel tower in the background, a couple of cigarettes and a black briefcase containing “zee meecrofilm”.). It seems her sister in law told her that all hairsprays will change your hair color and that is why her hair was looking “brassy”. I told her that it was safe to use hairspray, that it will not change her hair color and that her sister in law needs a new hobby other than surfing the net. She bought two cans of Sebastian Shaper Plus.

 

It was about 10 minutes to closing. It seems the most interesting events happen to me within the first 20 minutes of my day or the last 10 minutes of my day at the shop, and most of the time without a witness. (I really gotta get a camera). Back to the tale at hand. A woman comes up to the counter asking for an appointment for a hair cut. I explain the Salon was closed but would be open again the next day and there was an opening for a cut if she wanted to take that appointment and come back the next day. She said she had to think about it and left. Within seconds she was back, I assumed to take the appointment. NOPE! “Have you accepted Jesus Christ into your heart?” is what she came back for. Before I could say a thing… “If you haven’t…do you want to be saved?!?….Oh, I wanted to be saved alright.

“Is this hair color temporary?” (there is a lime green sign that says “temporary color”). “Yes, it is. It will wash out within two washes, with shampoo”, I answer, with a smile, to which she answered “Pfft…two washes…that ain’t temporary. I know temporary and that ain’t it.”. …yep…this is my life.

Beauty, communication, health and wellness, Uncategorized, Women, writing

Whatever floats your boat

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Something has been playing on my mind as of late, and being me I gotta talk about it, I gotta. Working at a Salon, I hear lots of tales, of happiness, of despair, of births and deaths and everything in between. The tales that I find the most upsetting are those of shame. Grown women being ashamed of their bodies, their body image or lack there of and of their sex life. Unless you were in a convent or in a coma, I am sure you have heard of or read 50 shades of grey.  I know that most of our clientele has read it or heard about it. I read the trilogy.Twice. Yeah…I said it. Some of the women spoke openly about it and we shared some cackles and blushes. Some of the women whispered about it, afraid that if they spoke openly and loudly about their book club choice that they would be judged. Some women hid the fact they were reading it because they didn’t want their husbands or best friends judging them, they didn’t want people thinking they were a slut. One woman I know was ashamed that she liked what she read and this is why I am writing this today.

When we are young, we are always being told to be a “good girl” and “nice girls” don’t behave like that – be it wearing too much lipstick, a low cut blouse, teasing our hair, kicking boys in the shin or kissing them in the back seat. What I have come to realize is this. Grown  women forget that they are grown women now, not little girls under the ever watchful judgmental eye of society. If what you wear or how you choose to live your life makes you happy and is YOUR CHOICE, there is no shame to be had.

Forgive me ladies for what I am about to say. We prejudge our husbands/partners and don’t give them the benefit of the doubt. Yeah…I said it. You know it’s true. We are all guilty of it. So many women I know that read 50 shades said “there is no way I am telling my husband I liked that book! He’ll think I am  a freak!” to which I always answered “He probably will and he will be over the moon!”. Some ladies laughed, others just stared and I could see their wheels of judgement begin to turn, to which I began to sing to myself…Big wheel keep on turnin’, Proud Mary keep on burnin’.

Too many women let the opinions (or what they think are the opinions) of the general public decide their fate. Some things you must realize. There will always be someone who will point a finger in judgement. You know the people I am talking about, the ones who would have judged Christ himself “How could the son of GOD make water into wine?!?!”. Get used to it and try your best not to let it get to you. If you want to wear thigh high boots and mini skirts because it makes you feel beautiful, do it. If having platinum blonde hair extensions makes you feel sexy and attractive, wear them. If you like how your eyes look while wearing false eyelashes, apply them and bat away. If you like to read erotica and it helps you and your better half have a more intimate relationship in and out of the bedroom, read away. If judging others floats your boat, row away. Far, far away.

Beauty, communication, Hair Care, health and wellness, Uncategorized, Women

Different but the same

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Over the past few days I have had many salon tales come into my mind. So many tales to tell but how do I choose which one? I began this blog with the soul purpose of educating and enlightening the masses about the world of beauty and professional hair care products with easy to follow tips and opening doors that seemed to be locked and letting you join the club. I also wanted to wake up stylists and salon owners from their nightmare of what they thought was good customer service.

My primary goal is and will always be the same, to educate and enlighten. Over the past few months my tales have begun to travel down different roads, from customer service to product knowledge to how to be kind, not just at the Salon but where ever one may roam. You see, I am finding more and more, everyday, that beauty isn’t just the visual. It’s the emotional, the physical and the spiritual….maybe it’s because it is Sunday and I am missing my grandmother…who knows. Yeah, yeah…I know…you’ve watched Oprah and read “The Secret” so this isn’t news to you…or is it? Funny thing is, most Oprah and Secret die hards that have a library of all the #1 New York Times best sellers about self help and self love and loving your fellow man are the same people who mock their teenage daughter’s in public about their oily scalp and acne prone skin, or call their sons “tinkerbell” because he wants his hair style done just so and can’t live without KMS Molding Paste. Don’t get me wrong, I slip up all the time, did it last week when my daughter and I were out and I exclaimed and pointed at a sale item (I love a good deal). The item was Always overnight pads. Oops. I apologized on the spot. I am sure there is a doll with a pin in it in her room somewhere.

Being me, I have to clarify. Drives my husband CRAZY. I wanted to let you all know that I will always give you the newest product knowledge and information I get my hands on. I will give the tips you need for a great cut or Salon experience. I promise to continue with tales of my daily adventures in the Salon and all the tales of flying flat irons and mumblers and screamers. I will also keep telling the tales of kindness, the tales of inner and outer beauty. There is so much beauty around us, from the sound of our children giggling to the sound of our loved one sleeping beside us, the way the sun casts a shadow, the way the wind feels blowing through your hair while driving, the beauty of seeing someone, really seeing them and raising them up from such a simple act.

Want to change your perspective? Want to be more kind and stop being an ass? Just like being an ass, kindness is practiced. It takes effort, an effort with a great reward. You cannot just say you are going to be kind and then it happens. That’s like saying you are Jewish just because you attended a Bar Mitzvah.

What ever you put in, you get out. Plain and simple.

Beauty, communication, Hair Care, Uncategorized

Mind your manners…

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“Mind your manners”. Remember that phrase? I know you all remember where the beef is and not to squeeze the Charmin. Whatever happened to remembering to mind your manners? Today’s tale is for all the hair stylists and esthetician’s out there, to shed some light on what they have to deal with on a weekly and sometimes even on a daily basis. Yes, they offer a service, that does not mean they are your servant.  Salon etiquette exists – it is not an urban legend. When visiting your doctor’s office or your dentist, I am sure you don’t throw your purse on the ground or interrupt them when they are with another patient. The same goes for the Salon. If your stylist is with another client, remember what your kindergarten teacher said, wait your turn. As for throwing your purse on the ground, come on, do I really have to explain?

The following is a list I have compiled that should help make your next Salon visit pleasurable for all parties involved;

– Brush your teeth. You would think it was common sense. Well, common sense ain’t so common.

– Brush your hair. No one wants to see a hair ball at the Salon.

– Coming for a pedicure? Wash your feet. Even the Savior himself wouldn’t want to wash some of the feet that walk through the Salon door.

– If you are sick, re-book your appointment. Salon’s are to spread happiness and self esteem, not the plague.

– When offered a beverage, say please and thank you, or no thank you – which ever works. “Nah” with a hand wave…not so nice.

– When asked what you want done with your hair, try to refrain from “whatever” or “I’m texting”…again… not so nice.

– Want a spray cut? Please make sure your hair is clean. Imagine the smell of old mop water. Enough said.

– When your child is with you, be the parent. It is a little difficult to babysit while applying foil highlights or nail art to your fresh pedi.

– When you make an appointment and cannot keep it – call the Salon. Not only is a “no show” rude, it takes an appointment away from another client. Most importantly it affects the stylist/esthetician’s income for that day.

It’s pretty simple. Be nice. Be polite. Treat other’s as you want to be treated. Remember to mind your manners. If you need to, imagine your mother slapping you on the back of the head.